Hampton Inn Richmond-West Innsbrook

Hotels
•
Hampton Inn
9 (466 reviews)
10800 West Broad Sreet , Broad Meadows , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Damaged room furniture

Categories

Cleanliness
7.95
Issues with hair in the shower, clogged drain, and overall poor maintenance noted in multiple reviews.
Service
9.99
Staff described as warm and friendly, quick response to issues reported by guests.
Location
9.96
Convenient for local jobs and access but raised concerns about safety in dark parking areas.
Room Quality
8.41
Various damages and cleanliness issues reported, including furniture condition and missing amenities.
Amenities
8.94
Breakfast was convenient, but limited options available for dietary restrictions.
Value for Money
8.4
Expectations for cleanliness and condition not met for the price paid.
Food and Beverage
8.95
Breakfast was adequate but had limited options.
Overall Experience
9.42
Guests enjoyed their stay despite some issues; highlights included friendly staff and good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:06

Property Description

Convenient Location
Situated just 20 minutes outside of downtown Richmond, Virginia, Hampton Inn Richmond West offers easy access to the city's attractions while providing a peaceful retreat away from the hustle and bustle.

Modern Amenities
Guests can enjoy the convenience of an outdoor pool, on-site gym, and in-room flat-screen TVs, ensuring a comfortable and entertaining stay. The rooms are equipped with a refrigerator, coffee maker, cable TV, and free Wi-Fi for added convenience.

Complimentary Services
Start your day right with a complimentary continental breakfast and take advantage of the hotel's business center, laundry facilities, bicycles for loan, and free parking, making your stay hassle-free and enjoyable.

Book your stay at Hampton Inn Richmond West for a relaxing and convenient experience in Glen Allen, Virginia.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 466 reviews
Cleanliness: 7.95
Service: 9.99
Location: 9.96
Room Quality: 8.41
Amenities: 8.94
Value for Money: 8.4
Food and Beverage: 8.95
Overall Experience: 9.42
H
Hunley • family_with_children • us
2
Underwhelming experience for $230.00/night.
Pros:

Location

Cons:

Missing sheets and pillows for the pull out couch even when requested. The vents were caked with dirt/dust. Mold on the AC unit. The hallway was extremely hot and neighbors were loud late night and early morning.

2026-06-15 • via Nuitee
C
Catherine • family_with_children • us
6
Room clean enough, but the bathroom needs attention.
Cons:

The toilet was very low. Who in the world put those low toilets in your rooms? Stupid move to save a few cents! And no hand rails near the toilet to help get back off the damn thing.

Bath tub very slippery! No mat or safety surface in the tub. I had to hang on to the grab bar to do any moving. This is a lawsuit waiting to happen. Plus the grout on the back wall is not properly installed. Water is able to get behind the tub. You are going to have rot back there soon, if not already.

2026-06-15 • via Nuitee
T
Tomonari • solo_traveller • jp
9
2026-06-13 • via Nuitee
S
Shawnee • solo_traveller • us
9
Pros:

The breakfast was great and the staff was very nice

2026-06-05 • via Nuitee
J
jordana • family_with_children • us
9
Would stay again, very friendly, excellent value.
Pros:

Front desk staff was amazing, I needed early check in due to some complications with my travel and they were so friendly and made it happen.

Breakfast was great, room was fine, excellent value.

Cons:

The ONLY thing that wasn't great was whatever they used to clean the room with was incredibly strong scented, like air freshener had been spilled in the room. It wasn't just a clean smell it was overpowering and just way too much.

The tub dripped every so often I guess due to pressure in the plumbing, but it wasn't a problem really.

2026-05-28 • via Nuitee
J
Jessica • family_with_children • us
7
Pros:

cost efficient, overall clean, quiet, friendly staff

Cons:

fridge did not work, some aspects of room were outdated and could have been cleaner, there was a weird smell coming from the bathroom/ toilet that made the room smell

2026-05-26 • via Nuitee
D
Donald • couple • us
8
Pros:

Location in Williamsburg was very convenient. Easy access in/out of the property.

Cons:

Parking was limited in the front of the hotel. Most of the available for parking was in the rear and the side of the hotel. Did not feel comfortable parking in the back of the hotel. Would have liked more accessibility closer to the front of the hotel.

2026-05-22 • via Nuitee
Y
Yolanda • solo_traveller • us
8
2026-05-19 • via Nuitee
J
Jerry • solo_traveller • us
9
Awesome breakfast, great value, friendly staff, easy access to i95
Pros:

The breakfast was one of the best I've had at a chain hotel...and I travel a lot. The location was just far enough from i95 but still very easy to get to. The staff was friendly and accommodating.

Cons:

For some reason we didn't have a shower curtain or bath mat. By the time I noticed some of my party were asleep so I had to go get it and put it up. The staff were friendly and happy to provide it

2026-05-16 • via Nuitee
G
Geetamk • solo_traveller • us
8
2026-05-15 • via Nuitee
P
Phillips • solo_traveller • us
10
Pros:

Everything, it was clean and staff was excellent

Cons:

N/A

2026-05-14 • via Nuitee
L
Lenka • couple • us
9
2026-05-13 • via Nuitee
A
Alston • solo_traveller • us
6
Pros:

First of all I got there and I had no room wrong confirmation number that y'all sent booking.com so I'm very disappointed in that and I've used you guys over the years and this has never happened

Cons:

Not happy with booking.com

2026-05-12 • via Nuitee
A
Albert F • couple • us
7
A nice location nice room
Pros:

We left early quick check out

Cons:

The toilet is too short it needs to be chair height

2026-05-12 • via Nuitee
F
Fidel • extended_group • us
8
2026-05-12 • via Nuitee
L
Lisa • couple • us
10
2026-05-12 • via Nuitee
R
Robyn • couple • us
7
Room was comfortable enough but noisy cause we were near exit that folks use to walk their dogs.
Pros:

I requested a room with a tub - and got it. Since it was a handicap accessible room, it was larger then usual. Bed was comfortable.

Cons:

My husband was going to be gone most of the one day we were there so I was counting on sitting pool-side reading and relaxing. The website states there is a pool, however, apparently it doesn't open until Memorial Day!!! I couldn't stay in the room all day because the window shades were broken and all we had was a black-out shade that wouldn't open, making the room very dark. Even with all the lights on, I felt like I was in a cave. Should change the website to state when the pool is available!!!!! An ok property but there are better places in Richmond, VA

2026-05-11 • via Nuitee
L
Lewis • solo_traveller • us
6
2026-05-11 • via Nuitee
M
Melissa • couple • us
9
2026-05-11 • via Nuitee
M
Maximilian • family_with_children • de
8
2026-05-11 • via Nuitee