DoubleTree by Hilton Hotel Grand Rapids Airport

Hotels
•
Doubletree by Hilton
7 (161 reviews)
4747 28th Street South East , Grand Rapids , US
+1 616-957-0100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Close to airport / convenient location
Free and convenient airport shuttle
Rooms frequently described as clean
Comfortable beds
Friendly/accommodating staff (in many reports)
Pool and functioning gym
Lobby cookies and coffee appreciated
Cons:
Hotel appears dated and in need of renovation
No in-room refrigerator or microwave in many rooms
Bathroom issues: poor finish, drainage problems, chipped tubs, moldy smells
Broken ice machines / loud or broken AC in some rooms
Noise from neighboring rooms/hallways (sleep disruption)
Inconsistent service; reports of rude staff and unresolved theft
Breakfast often an extra-cost buffet and seen as pricey

Categories

Cleanliness
7.5
Multiple guests explicitly called rooms and property very clean, though a few reports cite dingy grout, moldy bathroom odors in some rooms, and occasional drainage/maintenance issues.
Service
7.5
Several mentions of friendly, accommodating staff and helpful shuttle drivers, but there are notable reports of inattentive or rude staff and an unresolved theft claim that lower confidence.
Location
9
Consistently praised for proximity to the airport, easy highway access and a convenient/complimentary shuttle; location is a clear strength.
Room Quality
6
Mixed to negative: some rooms were described as comfortable, but many guests reported dated decor, shabby furniture, chipped tubs, loud AC, moldy smells, and poor drainage.
Amenities
6.5
Hotel offers shuttle, pool and gym (functional equipment), but frequent complaints about missing in-room refrigerators/microwaves, broken ice machines, and lack of water refill options.
Value for Money
7
Split opinions: several guests said it was good value or "worth every penny," while others felt shortchanged for the price due to missing amenities or extra charges for breakfast.
Food and Beverage
6
Cookies and lobby coffee received praise; however breakfast is often an extra-cost $15 buffet (seen as expensive) and overall F&B value is inconsistent.
Overall Experience
6.5
Overall mixed: many guests enjoyed a convenient, clean stay with comfortable beds, but dated facilities, missing amenities, noise issues and occasional poor service or serious incidents reduce overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Convenient Location
Located just minutes from Gerald R. Ford International Airport and various local attractions, the DoubleTree by Hilton Hotel Grand Rapids Airport offers a prime location for travelers.

Comfortable Accommodations and Free Amenities
Guests can enjoy comfortable rooms and a range of complimentary amenities, such as airport shuttle service, breakfast at Ganders Restaurant, access to a modern fitness center, high-speed internet, and an indoor swimming pool.

Nearby Attractions
Explore nearby popular sites like Frederik Meijer Gardens, the DeVos Convention Center, John Ball Zoo, shopping centers, and restaurants, all within easy reach of the hotel.

Book your stay at the DoubleTree by Hilton Hotel Grand Rapids Airport for a convenient and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 161 reviews
Cleanliness: 7.5
Service: 7.5
Location: 9
Room Quality: 6
Amenities: 6.5
Value for Money: 7
Food and Beverage: 6
Overall Experience: 6.5
J
Johannes • family_with_children • at
6
Cons:

Etwas in die Jahre gekommen. Eingangsbereich gehört sauberer. Kein Kaffee morgens nach 0700am

2026-10-29 • via Nuitee
F
FRANK • couple • us
6
Wouldn't go out of our way to stay again if a similar hotel was available closer to our destination.
Pros:

Water pressure was very nice.

Cons:

Fit & finish in the bath room was a bit poor. Tub especially

2026-10-28 • via Nuitee
L
Laurie • couple • us
9
2026-10-28 • via Nuitee
K
Kerilyn • solo_traveller • us
9
2026-10-26 • via Nuitee
L
Lanise • couple • us
8
2026-10-22 • via Nuitee
B
Brittany • extended_group • us
1
2026-10-21 • via Nuitee
R
ROD • couple • us
8
Just the right place for us to overnight before our flight.
Pros:

it was okay

Cons:

no complaints

2026-10-14 • via Nuitee
D
Donna • couple • us
10
One night excellent
2026-10-11 • via Nuitee
E
Eun-Jung • couple • us
8
2026-10-08 • via Nuitee
P
Penny • couple • us
9
Worth every penny
Pros:

All the above

Cons:

Some staff did not make eye contact or smile

2026-09-11 • via Nuitee
S
Sue • couple • us
9
Pros:

Close to airport and very clean room and easy to get to off the highway

Cons:

No complaints

2026-09-04 • via Nuitee
K
Kathryn • extended_group • us
10
2026-08-25 • via Nuitee
Z
Zhuo • family_with_children • us
4
2026-08-24 • via Nuitee
J
Josh • couple • us
8
I would stay there again
Pros:

The cookies were very good it was a welcoming surprise I did enjoy my stay it was very nice staff was friendly.

Cons:

I didn't have any conditioner we tried to use the conditioner that was left in the bottle but as trying to get it out it got disconnected from the wall so that was kind of a bummer

2026-08-19 • via Nuitee
J
Jerry • solo_traveller • us
9
2026-08-17 • via Nuitee
Y
Yvonne • solo_traveller • us
5
Horrible
Pros:

It was very clean

Cons:

My clothes were stolen from the room and no one is contacting me about it.

2026-08-15 • via Nuitee
R
Rita • solo_traveller • us
5
2026-08-15 • via Nuitee
R
richards • couple • us
6
We should have stayed elsewhere.
Pros:

Decent location.

Cons:

Breakfast is a 15 dollar buffet and you have to walk the length of the building for free coffee. No refrigerator or microwave in the room and the ice machine was not working on our floor. We will not stay here again.

2026-08-12 • via Nuitee
S
Sam • solo_traveller • us
9
We had a beautiful room for a great value.
Pros:

The property is well maintained + clean. The team were engaging and ready to help us have a great experience!

Cons:

No complaints

2026-08-12 • via Nuitee
D
David Finkle • solo_traveller • us
9
2026-08-11 • via Nuitee