DoubleTree by Hilton Hotel Grand Rapids Airport

Hotels
•
Doubletree by Hilton
7.6 (302 reviews)
4747 28th Street South East , Grand Rapids , US
+1 616-957-0100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Good breakfast
Cons:
Cleanliness issues
Room quality requires updates
Elevator was down

Categories

Cleanliness
6.73
Room was not as clean as expected and furniture is worn out.
Service
8.7
Staff were helpful and the service was praised.
Location
8.74
Conveniently located close to the airport.
Room Quality
6.69
Room was fine but the building needs some love and updates.
Amenities
6.72
Disappointed by the non-functional pool and outdated elevators.
Value for Money
7.18
Over $400 to spend two nights is high for the current amenities.
Food and Beverage
8.23
Nice breakfast buffet; overall food quality was good.
Overall Experience
7.8
The stay had its ups and downs, but overall satisfactory for airport access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:26

Property Description

Convenient Location
Located just minutes from Gerald R. Ford International Airport and various local attractions, the DoubleTree by Hilton Hotel Grand Rapids Airport offers a prime location for travelers.

Comfortable Accommodations and Free Amenities
Guests can enjoy comfortable rooms and a range of complimentary amenities, such as airport shuttle service, breakfast at Ganders Restaurant, access to a modern fitness center, high-speed internet, and an indoor swimming pool.

Nearby Attractions
Explore nearby popular sites like Frederik Meijer Gardens, the DeVos Convention Center, John Ball Zoo, shopping centers, and restaurants, all within easy reach of the hotel.

Book your stay at the DoubleTree by Hilton Hotel Grand Rapids Airport for a convenient and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 302 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.69
Amenities: 6.72
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 7.8
P
Penny • couple • us
9
Worth every penny
Pros:

All the above

Cons:

Some staff did not make eye contact or smile

2026-09-11 • via Nuitee
S
Sue • couple • us
9
Pros:

Close to airport and very clean room and easy to get to off the highway

Cons:

No complaints

2026-09-04 • via Nuitee
K
Kathryn • extended_group • us
10
2026-08-25 • via Nuitee
Z
Zhuo • family_with_children • us
4
2026-08-24 • via Nuitee
J
Josh • couple • us
8
I would stay there again
Pros:

The cookies were very good it was a welcoming surprise I did enjoy my stay it was very nice staff was friendly.

Cons:

I didn't have any conditioner we tried to use the conditioner that was left in the bottle but as trying to get it out it got disconnected from the wall so that was kind of a bummer

2026-08-19 • via Nuitee
J
Jerry • solo_traveller • us
9
2026-08-17 • via Nuitee
Y
Yvonne • solo_traveller • us
5
Horrible
Pros:

It was very clean

Cons:

My clothes were stolen from the room and no one is contacting me about it.

2026-08-15 • via Nuitee
R
Rita • solo_traveller • us
5
2026-08-15 • via Nuitee
R
richards • couple • us
6
We should have stayed elsewhere.
Pros:

Decent location.

Cons:

Breakfast is a 15 dollar buffet and you have to walk the length of the building for free coffee. No refrigerator or microwave in the room and the ice machine was not working on our floor. We will not stay here again.

2026-08-12 • via Nuitee
S
Sam • solo_traveller • us
9
We had a beautiful room for a great value.
Pros:

The property is well maintained + clean. The team were engaging and ready to help us have a great experience!

Cons:

No complaints

2026-08-12 • via Nuitee
D
David Finkle • solo_traveller • us
9
2026-08-11 • via Nuitee
A
Alexis • couple • us
9
Pros:

Very clean and friendly staff

Cons:

No fridge or microwave in room. Shower drain did not drain well

2026-08-10 • via Nuitee
M
Myers • solo_traveller • us
2
Horrible Tee by Hiltom
Pros:

It was easy to get to.

Cons:

The first room had a busted ac, the second room lacked basic hotel accommodations of the first room, the smell of chlorine was so strong it hurt the eyes to walk the hall. Ice machines were broken. The bath tub was chipped in the bottom and cut your feet. The staff was not only inept but rude.

2026-08-10 • via Nuitee
N
Niharika • solo_traveller • us
7
Convenience to airport and shuttle made it a good stay.
Pros:

Airport shuttle free and so convenient and the drivers were very accommodating. Gym had functioning equipment which was useful. Close to airport. Beds were pretty comfortable as were pillows. Plenty of towels.

Cons:

The hotel looks older and in need of renovation and room just seemed a bit dingy though not dirty per se. The grout was darker for example and darker carpet to hide stains, but mostly just because old. No water filter in gym to fill bottles. Air conditioner turning on and off was so loud. Worst part was the neighboring rooms opening and closing doors until 3AM and talking loudly in hallway meant for not sleeping well at all - in first floor near pool. Maybe I got dealt one of the floors for “third party vendors” hence bad room?

2026-08-10 • via Nuitee
L
Laurie • solo_traveller • us
7
2026-08-07 • via Nuitee
L
Lisa • couple • us
2
Room was booked thru Booking.com, per confirmation email room cost w/taxes $162.49, was charged $180.54. Was told at
2026-08-03 • via Nuitee
R
Rebecca • family_with_children • us
9
2026-07-22 • via Nuitee
R
Rod • solo_traveller • us
10
2026-07-18 • via Nuitee
S
Stephen • solo_traveller • us
2
Not your typical Doubletree
Pros:

The location was convenient and the bed was comfortable.

Cons:

This hotel does not represent what you would expect from a Doubletree. The room itself was very dated with shabby furniture. The bathroom stunk of horrible mold and/or settled in body odor. The shower and sinks did not drain, so showering resulted in standing in a foot of dirty water.

2026-07-18 • via Nuitee
L
Laurie • solo_traveller • us
8
2026-07-17 • via Nuitee