Clarion Pointe Lake Jackson - Clute

Nothing

nothing

I had my service dog with me, which they charged me for. Even though I revealed that I had her with me. I had previously called the property to confirm that they excepted pets. I explained that she is a service dog and asked what I needed. I am a General Manager for an IHG property, I know that it's against the law for the hotel to ask but I was double checking. I would have brought her certification papers but the person I spoke to said that we didn't need anything. When we got there they insisted on the papers and charged us, as well as being exceptionally rude. No customer service skills whatsoever.

I don't remember them having a breakfast, or I might not have gotten up earliest enough for it.

The staff was amazing! This was a simple, basic well priced room. If you want a budget friendly stay. This is the place.

For the price is was good and the manager was really nice, he really took care of us and was very helpful and nice. The property does need work a lot of things don’t work and seems like water damage to ceilings and f
Hallway floors but that could’ve been from a past hurricane flooding, who knows. Breakfast needs some help!! But was a nice stay.

It could use some improvement when you first walk in and see the front area and a humongous sitting area it looks nice. Until you get to the back it looks a little dirty there's water leaking down the Walls the toilets don't flush very well sink is leaking and doesn't have all the equipment to make it spray normally. It does need updated it looks like they dumped more money into making it look good in first impressions but then after that it just fell apart

Staff was super friendly

This place was disgusting. There was mold and dead bugs everywhere.

A cockroach bug was walking a cross the hallway doing my check in

I like the fact that you get a good room for your buck. I have stayed here a few times and really haven't heard anything from the rooms next to me, unlike some other hotels around the area.
Now if only they could get the restaurant up and going would be another star for them but all in all, I enjoy the time I stay every time I stay.
Keep up the great work

The room was somewhat clean, but the ants and roaches was unacceptable. The pool was closed without any notice before booking.

Unclean, noisy, A/C doesn’t work etc etc

Too many roaches in our room, disgusting!

Within this first hour of check in I saw and killed 4 Roaches. Also the pool was green and unusable. Both ice machines were out of order. Basically everything was gross and wrong. Checked out immediately and didn’t stay the night.

This is place is HORRIBLE!!!! I will say the staff was super friendly. Check is at 3 we arrived and no one was in sight. I MEAN NO ONE!! As soon as we walked in it was absolutely uncomfortable with how hot it was. Within 5 minutes of being in our room my son noticed roaches EVERYWHERE!!! The toilet wasn’t working and the room smelled burnt. All night we were killing roaches until I had enough and went to complain. They moved us to another room which did not change the fact that this places is literally covered with roaches. On our bed, in our stuff and got on our food. I immediately booked us another hotel that night. We did not sleep all night due to feeling like bugs were all over us. HORRIBLE HORRIBLE PLACE TO STAY.

Aircondition not to good bathroom not clean and infected with roaches

Found a roach in the bathroom, a roach on the floor I mean a roast on the wall makes you really about it. They’re just a roach issues and stuff saying roaches oh and the sheet and the other queen size bed that was in the room that my son and his wife were sleeping and was kind of dirty. My son was talking about