Hilton Santa Fe Historic Plaza

Hotels
•
Hilton Hotels & Resorts
8 (469 reviews)
100 Sandoval Street , Santa Fe , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No hot water
Noise disturbances

Categories

Cleanliness
7.64
Rooms, hallways and lobby were clean but detailed cleaning issues noted.
Service
8.61
Staff was helpful and friendly, though some found them apathetic.
Location
9.65
Great location for walking everywhere in the Plaza area.
Room Quality
7.6
Furnishings were comfortable, but there were issues with noise and maintenance.
Amenities
6.63
Elevator issues and lack of hot water noted.
Value for Money
6.59
Expensive parking and safety concerns about the hotel lot.
Food and Beverage
8.64
Breakfast was awesome but issues with the maid fitting into guest schedule.
Overall Experience
8.61
Great stay overall but marred by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:38

Property Description

Convenient Location
Located just a 5 minutes' walk from the Historic Santa Fe Plaza, Hilton Santa Fe Historic Plaza offers easy access to shopping and entertainment options.

Luxurious Amenities
Relax in the outdoor swimming pool, stay connected with free WiFi, and indulge in delicious dining options at Ortiz Restaurant and Cafe. The rooms feature modern amenities like flat-screen TVs, coffee makers, and cozy bathrobes.

Fitness and Dining Options
Stay active at the 24-hour gym or unwind in the outdoor hot tub with a fireplace. Grab a snack at the 24-hour convenience store or enjoy a meal at the on-site restaurant.

Ready to experience the charm of Santa Fe? Book your stay at Hilton Santa Fe Historic Plaza now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 31 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 469 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 8.64
Overall Experience: 8.61
R
Roberto José • family_with_children • mx
9
Excelente estancia en el hotel Hilton Santa Fe Historic Plaza
Pros:

La habitación es amplia y las camas muy cómodas.
La ubicación del hotel es excelente.
La atención del personal fue genial.

Cons:

Que no había tapetes antiderrapantes en el baño y nos resbalamos en la regadera.

2026-05-27 • via Nuitee
W
Wendy • solo_traveller • us
6
Didn't feel like a high-end hotel should...
Pros:

Hotel was beautiful inside and out and extremely well appointed. Room was large and very comfortable. The location near the plaza was perfect.

Cons:

The staff were clearly having major issues. Bless the desk manager who was working hard to keep it together, but the cleaning staff was behind, restaurant staff were slow and under prepared and things hadn't been prepared for our large group resulting in a long wait. Wait didn't feel like a Hilton...it felt a little like a train wreck. I hope they can address the issues.

2026-05-24 • via Nuitee
S
Sonja • couple • us
10
Very nice and relaxing getaway! Hotel and staff were top notch!
Pros:

Proximity to Old Town was great!

2026-05-22 • via Nuitee
W
William • couple • us
6
Expected more, got less.
Pros:

Staff throughout the hotel are all very friendly and helpful. The breakfast buffet offers a lot of choices and attentive servers.
The location of the hotel is within walking distance of the historic Plaza.

Cons:

Old frayed towels, a bedspread which had lumpy bunched up detached batting in it......not a good look for a Hilton. Swimming pool looked dirty or maybe it just needs a refinish on the bottom as it looked splotchy black or???
The Ortiz restaurant within the hotel was understaffed and my meal was disappointing in that the cheese was rubbery and the tortilla tasted stale. The filling which was supposed to be shredded chicken was cut up dark meat cubes.
Be aware that you will be charged 31.00 a day for parking on the hotel's property

2026-05-21 • via Nuitee
K
Krista • solo_traveller • us
9
2026-04-30 • via Nuitee
F
Fausto828 • couple • it
5
Pros:

Niente di particolare

Cons:

Sia il riscaldamento che la cassaforte non funzionavano e nonostante le mie richieste di intervento presentate alla reception non sono mai stati riparati

2026-04-25 • via Nuitee
J
Justina • solo_traveller • us
10
Pros:

First time staying there..staff was really friendly.
Nice environment

2026-04-22 • via Nuitee
M
Mitchell • couple • us
9
2026-04-17 • via Nuitee
• extended_group • us
3
2026-04-11 • via Nuitee
W
William • extended_group • us
9
Pros:

Very comfortable nice accommodations within walking distance to the plaza.

2026-04-09 • via Nuitee
H
Heidi • solo_traveller • us
8
2026-04-08 • via Nuitee
E
estebanh2013 • Couples • Crestone, Colorado
2
Hilton has gone seriously downhill
Pros:

While the room was well-appointed, the heating/cooling system made it sound like you were in a loud factory and there was no way to adjust it. This was preceded by two other Hiltons -- San Diego and Denver -- that had (1) a bathtub that wouldn't drain and help that didn't come to fix it and (2) electric shades that wouldn't work and so they were fixed on open.

2026-04-06 • via Tripadvisor
J
Jennifer • couple • us
9
Excellent weekend getaway from ABQ, wonderful location and great value!
Pros:

We loved the location. The furnishings were very nice and felt updated. We were able to bring our dog and that worked out perfectly. The front desk staff was very courteous and helpful. The building was beautiful! I also enjoyed sitting in the hot tub. We are from ABQ and it's fun to have a staycation in Santa Fe. This was our first time at the Hilton and felt it was a good value for the location and amenities.

Cons:

We were in a pet room and there was some pet hair on the couch from the previous guests. We didn't allow our dog on the couch. There was pet and people hair piled up int the back corner behind the bathroom door. I scooped that up and threw it away. Otherwise, the room was very nice!! I would have liked to look into the pool area, but I am not sure that pet rooms are located on the interior.

2026-03-30 • via Nuitee
A
Alan Eduardo • extended_group • mx
10
Maravillosa
Pros:

Las habitaciones y el servicio por parte del personal excepcional

2026-03-24 • via Nuitee
8
889annea • Family
6
Handy location, but could use improving.
Pros:

The location of this hotel is excellent. Short walk to most sites. The pool was supposedly heated,. but was cold as ice! It was also open until 10 pm, but it was pitch dark. No lights. This was unsafe. Most Hiltons have coffee in the lobby all day. This hotel removed the coffee urns at 9 am! Seems like they wanted business at Ortiz's restaurant instead. The rooms were okay. The upholstery on one of our chairs was stained and looked dirty. The only upside to this place is the location.

2026-03-23 • via Tripadvisor
5
594deeannt • Family
10
Hilton Historic District is the way to go.
Pros:

We had a fun time at the Hilton Santa Fe Historic plaza. This hotel is perfect for seeing all the sights if you want to walk. The staff at the hotel is super nice and helpful, and the restaurant is first rate. Make your reservation here.

2026-03-19 • via Tripadvisor
M
militarybratSG • Couples
6
If not for the location, it would be a Garden Inn
Pros:

This hotel benefits greatly from its location which, for a Santa Fe experience, it could not be better. Other than that, it is not really up to Hilton standards. The staff is inconsistent, some great, some really bad. The service is minimal, and the rooms are old and not kept well. It is more like a Garden Inn.

2026-03-18 • via Tripadvisor
P
Patrick • couple • fr
3
Cons:

Located in a unkept neighborhood, area isn’t suitable for a B&B.

2026-03-18 • via Nuitee
L
Linda • solo_traveller • us
4
Staff was very helpful and nice. The customers were rude and snooty One customer was extremely rude to the lady at the
Pros:

Location. The hotel wasn’t worth what I paid.

Cons:

The cost. The room was okay but not worth what I paid for it.

2026-03-05 • via Nuitee
M
mccombsb • Family
2
After decades~ NEVER Again
Pros:

After decades as loyal Santa Fe Hilton guests: NEVER again: Unclean rooms; Unkempt linens; Uncooperative staff; Unclean bathrooms; ghastly accommodations= not for us, never again; how sad, as we’ve had great memories there

2026-02-07 • via Tripadvisor