Hilton Santa Fe Historic Plaza

Hotels
•
Hilton Hotels & Resorts
8 (449 reviews)
100 Sandoval Street , Santa Fe , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No hot water
Noise disturbances

Categories

Cleanliness
7.64
Rooms, hallways and lobby were clean but detailed cleaning issues noted.
Service
8.61
Staff was helpful and friendly, though some found them apathetic.
Location
9.65
Great location for walking everywhere in the Plaza area.
Room Quality
7.6
Furnishings were comfortable, but there were issues with noise and maintenance.
Amenities
6.63
Elevator issues and lack of hot water noted.
Value for Money
6.59
Expensive parking and safety concerns about the hotel lot.
Food and Beverage
8.64
Breakfast was awesome but issues with the maid fitting into guest schedule.
Overall Experience
8.61
Great stay overall but marred by a few significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:38

Property Description

Convenient Location
Located just a 5 minutes' walk from the Historic Santa Fe Plaza, Hilton Santa Fe Historic Plaza offers easy access to shopping and entertainment options.

Luxurious Amenities
Relax in the outdoor swimming pool, stay connected with free WiFi, and indulge in delicious dining options at Ortiz Restaurant and Cafe. The rooms feature modern amenities like flat-screen TVs, coffee makers, and cozy bathrobes.

Fitness and Dining Options
Stay active at the 24-hour gym or unwind in the outdoor hot tub with a fireplace. Grab a snack at the 24-hour convenience store or enjoy a meal at the on-site restaurant.

Ready to experience the charm of Santa Fe? Book your stay at Hilton Santa Fe Historic Plaza now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 31 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 449 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.65
Room Quality: 7.6
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 8.64
Overall Experience: 8.61
M
mccombsb • Family
2
After decades~ NEVER Again
Pros:

After decades as loyal Santa Fe Hilton guests: NEVER again: Unclean rooms; Unkempt linens; Uncooperative staff; Unclean bathrooms; ghastly accommodations= not for us, never again; how sad, as we’ve had great memories there

2026-02-07 • via Tripadvisor
O
Ortega • couple • us
4
2026-01-26 • via Nuitee
K
Kim • couple • us
8
2026-01-20 • via Nuitee
T
Thomas • couple • gb
7
a “7”
Pros:

Great location, comfortable, beautiful hotel.

Cons:

Housekeeping making a lot of noise in the hallways - woke us up several times. There are guests sleeping at all times and it seemed the mentality was “we are awake so you are awake”

Expensive on site parking. It’s your car park, why not offer it to guests in with the room rate? Instead of rinsing clients.

2026-01-20 • via Nuitee
M
Mary Beth • extended_group • us
1
See above
Cons:

Charged twice for the room. Computer was doing an upgrade. Big hassle

2026-01-19 • via Nuitee
S
saurabh Kumar • family_with_children • us
10
Pros:

Location was really good- In the downtown. The room was clean and aesthetic

Cons:

No FREE parking for guest- You pay $31

2026-01-06 • via Nuitee
H
Henry • couple • ca
6
2025-12-31 • via Nuitee
J
justJJ_H • Couples • Phoenix, Arizona
4
Nope! Really poor.
Pros:

A total disaster of a stay, saved only by Wes at the front desk, who was very kind and tried to assist us. However, his help wasn't enough to make up for the miserable, and many other issues .
We moved twice because of stained sheets (first room had multicolored super gross stains; second room had different but equally gross stains). The AC/Heater was broken, the restaurant service was terrible, and the Ortiz Bar food was bad. Great service from B Wes who seemed to work 24/7, , but the hotel itself is failing in every other category. While the location was amazing, I would never stay there again. Too many other choices!
Avoid.

2025-12-30 • via Tripadvisor
E
Esquibel • couple • us
8
Cons:

Charging for parking. I've never stayed at any Hotel, ever that charges extra for parking.

2025-12-30 • via Nuitee
E
Edwardo • couple • us
6
Pros:

Beautiful place, second time in 1 month staying here.

Cons:

Wife could not sleep very load noise of shower on or something. She's very tired today

2025-12-27 • via Nuitee
C
Cindy • couple • us
5
Pros:

The bed was comfortable

Cons:

The staff never answered the phone at the front desk. There was no staff at the front desk at times to assist with anything. After leaving the hotel I tried to contact the hotel because I left some clothing in the room I could not get anyone on the phone to assist me. I never was able to reach a person via the phone. The elevator was in poor working condition. The furnishings were very worn and tired.

2025-12-27 • via Nuitee
S
SOPHIE • solo_traveller • us
3
You can hear everything here, and the bed isn’t comfortable.
Pros:

The parking lot was convenient

Cons:

I didn’t have actual sheets on my bed. Just a comforter.

2025-12-25 • via Nuitee
L
Liwen • couple • us
5
2025-12-19 • via Nuitee
D
Deborah • couple • us
9
Pros:

Location, charming decor.

Cons:

Elevator was broke so it was quite a hike to our room.
Staff was not overly helpful.

2025-12-11 • via Nuitee
R
Ramos • extended_group • us
9
2025-12-10 • via Nuitee
L
Locksley • family_with_children • us
8
Great hotel in an amazing location! We would definitely stay here again.
Pros:

Location was perfect for exploring the historic part of Santa Fe. Rooms were quiet and clean.

Cons:

Our room was a bit warmer than we prefer. It would have been good if the window opened to let in some fresh air.

2025-11-30 • via Nuitee
4
478yuyingw • Family
4
Extremely disappointing stay – no AC in winter, no follow-up from management
Pros:

I checked into Hilton Santa Fe Historic Plaza at around 11 PM after a long day of road trip driving. The outdoor temperature that night was 38°F. However, when I entered my room, I found that the AC was completely broken.

I went to the front desk and they switched me to another room, but the AC in the second room was also not working. When I contacted the front desk again, they told me they couldn’t help check or fix the AC and that the only option was to switch rooms again. I was exhausted at that point, so I had no choice but to sleep in the cold room. I woke up multiple times during the night because it was freezing.

The next morning, I tried to shower, but the room was still so cold that it gave me a headache. At checkout, I shared my experience with the front desk, and they gave me a manager’s email and said I could request a refund. I emailed immediately, but I never received any reply.

What upsets me the most is that no one from Hilton management followed up, apologized, or provided any solution. For a brand like Hilton, this level of service is unacceptable. I am extremely disappointed and will not be staying at Hilton again.

2025-11-29 • via Tripadvisor
N
nickeU8998BL • Couples
2
Financial diddling- don’t recommend
Pros:

Honestly I respect the grift of the breakfast bait and switch. They lay out the same crappy buffet that every other Hilton offers for free, let you walk up and start eating, and then once you’re halfway done eating a hostess appears to charge you $50. Its a solid little scam!
Oh also the shower literally only has ice cold or scalding hot water
Concierge was pretty chill though

2025-11-27 • via Tripadvisor
B
BROWN • solo_traveller • us
9
2025-11-24 • via Nuitee
M
Martin • couple • us
7
2025-11-17 • via Nuitee