Hilton Houston Westchase

Hotels
•
Hilton Hotels & Resorts
7.8 (365 reviews)
9999 Westheimer Road , Houston , US
+1 713-974-1000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good value for price
Easy access / convenient location
Great breakfast and lobby coffee
Spacious/appropriate room size
Cons:
Poor customer service / unresolved unauthorized snack charge
No EV chargers

Categories

Cleanliness
7.8
Standard quality for this hotel tier
Service
5.5
Negative: guest reported being charged for snacks they did not buy, dispute not resolved at checkout and manager did not return calls — poor customer service experience.
Location
8.5
Positive: guests noted easy access to areas and convenient location.
Room Quality
7.8
Standard quality for this hotel tier
Amenities
6.5
Mixed/negative: lacked EV chargers (negative), though lobby coffee and breakfast amenities were praised.
Value for Money
9
Positive: multiple guests said the hotel offered good value for the price and they felt they got what they paid for.
Food and Beverage
8.5
Positive: praised breakfast at RIO Ranch and good lobby coffee (free cup appreciated).
Overall Experience
8.8
Generally positive overall stay: good value, breakfast and location praised, though service/billing issue negatively impacted the experience for at least one guest.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location in Westchase Business District
Situated in the heart of the Westchase business district, the Hilton Houston Westchase offers easy access to major businesses, shopping centers, and attractions. Explore nearby landmarks like Minute Maid Park and the Galleria Shopping Center, all just a stone's throw away.

Exceptional Dining and Leisure Facilities
Indulge in classic Texas-style cuisine at the Rio Ranch restaurant or seek adventure with the help of the hotel's tour desk. Unwind at the state-of-the-art fitness center or take a refreshing dip in the outdoor swimming pool.

Outstanding Service and Amenities
Experience top-notch service and modern amenities at this completely non-smoking hotel. Whether you're here for business or leisure, the Hilton Houston Westchase ensures a comfortable and memorable stay.

Book your stay now at the Hilton Houston Westchase for a delightful blend of convenience and luxury.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that carrying a weapon on hotel premises is prohibited and violators may be subject to arrest for criminal trespass under applicable law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Guest Reviews

7.8
Based on 365 reviews
Cleanliness: 7.8
Service: 5.5
Location: 8.5
Room Quality: 7.8
Amenities: 6.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 8.8
K
kharmah • couple • us
4
2026-11-01 • via Nuitee
C
Chad • couple • us
1
2026-10-15 • via Nuitee
A
Ariel • family_with_children • us
8
Pros:

i like the size and value i got that i paid for. and on how easy to access the areas are.

2026-10-13 • via Nuitee
Y
Y • solo_traveller • us
4
Bad customer service
Cons:

They charged me snacks $35 plus
tax, which I didn't buy. I disputed when checking out, the lady at front desk said that she removed it. However I received email the charges and went through my credit card. I called on Sep 8, the customer service said that the manager will call me. Until now, Sep 10th, they haven't called me. Hope this survey can help. Thank you.

2026-09-10 • via Nuitee
M
Marijan • extended_group • hr
10
2026-08-22 • via Nuitee
H
Hung • couple • us
9
2026-08-20 • via Nuitee
S
Syed • solo_traveller • pk
9
2026-08-16 • via Nuitee
R
Ricardo • extended_group • us
10
2026-08-10 • via Nuitee
K
Keyondrick • couple • us
8
2026-07-25 • via Nuitee
B
Bryan • solo_traveller • us
10
2026-07-09 • via Nuitee
B
Belynda • solo_traveller • us
10
2026-07-03 • via Nuitee
P
Philippe • solo_traveller • us
6
2026-07-01 • via Nuitee
P
Phuong • couple • us
10
2026-06-28 • via Nuitee
J
Jonatad • couple • mx
10
Great
Pros:

Value for the price

Cons:

It didn’t have EV chargers

2026-06-26 • via Nuitee
B
B • extended_group • us
10
2026-06-24 • via Nuitee
G
glaub • solo_traveller • ua
7
2026-06-21 • via Nuitee
B
B • solo_traveller • us
10
2026-06-08 • via Nuitee
M
MICHAEL • couple • us
6
2026-06-03 • via Nuitee
M
Mareco • couple • us
10
2026-05-28 • via Nuitee
M
Monique • couple • us
6
2026-05-26 • via Nuitee