Hilton Albany

Hotels
•
Hilton Hotels & Resorts
7 (745 reviews)
40 Lodge Street , Albany , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
5.33
Several reviews indicated cleanliness issues, including dirty rooms and stained carpets.
Service
7.3
Service was generally decent though some guests noted unfriendly staff.
Location
8.84
The hotel was well-located near key venues and attractions.
Room Quality
6.29
Issues with room assignment and maintenance reported, though rooms were described as spacious.
Amenities
6.32
Amenities were noted as lacking, with outdated features and broken items.
Value for Money
7.28
While there were issues, the location provided some value for the price.
Food and Beverage
7.33
Breakfast was highlighted positively, though some amenities were lacking.
Overall Experience
7.3
Overall experience mixed; some guests had enjoyable stays despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:07

Property Description

Convenient City-Centre Location
Located in the heart of Albany, just a short walk from the Capitol Building, the Hilton Albany offers a prime location for both leisure and business travelers.

Luxurious Amenities
Indulge in the hotel's indoor pool, on-site restaurant, and free Wi-Fi. Each room is equipped with modern comforts like a flat-screen TV, work desk, and coffee maker. Upgrade to a room with a sofa bed for extra comfort.

Dining Options
Savor delicious American cuisine at Kelsey’s Restaurant for lunch and dinner, or head to Wester’s Corner for a satisfying breakfast to start your day right.

Ready to experience comfort and convenience in Albany? Book your stay at the Hilton Albany now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 20 per day.

Location

Guest Reviews

7
Based on 745 reviews
Cleanliness: 5.33
Service: 7.3
Location: 8.84
Room Quality: 6.29
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 7.33
Overall Experience: 7.3
L
Luisina • solo_traveller • ar
2
2026-03-01 • via Nuitee
F
Fatima-Ezzahra • solo_traveller • us
2
2026-02-26 • via Nuitee
A
Andrew • couple • us
3
Pros:

It was where we needed to be, management tried to make it up with parking

Cons:

Cleanliness, damaged facilities, terrible for the price

2026-02-26 • via Nuitee
M
Monica • solo_traveller • gb
3
Old and worn out
Pros:

The furniture is really old, the beds are old. The fans make an infernal noise so it is impossible to sleep. The fans start making noises every hour

Cons:

Really old, more of a 3 star, feels like a university dormitory with old furniture

2026-02-26 • via Nuitee
J
Jamie • family_with_children • us
3
Our stay was alright but certainly not up to Hilton standards in my opinion.
Pros:

The property was clean and smelled clean.

Cons:

Elevators too slow. Front desk was not much help when I got locked out of my room. She asked me if I had my ID on me and I told her it was in my room. She could have asked me the last 4 digits of the card I booked my room with as the hotel manager suggested but instead she called security to take me up to my room and told him he had to verify my id.

2026-02-13 • via Nuitee
T
T878YXchrisb • Business
2
Worst hotel in the Albany area
Pros:

I have stayed at 6 other hotels in Albany and this hotel is without a doubt the worst.

1) When I checked in, the staff at the front desk barely said a word and just handed me my key. They didn't volunteer ANY information about the hotel. The app doesn't give hours for the lounge breakfast and when I asked, they seemed annoyed I had questions. They then proceeded to tell me I didn't book a rate with breakfast. When I asked if Diamond members get breakfast (consistent with Hilton policy) they finally gave me the lounge hours. Sure enough, the next day, my card didn't work on the lounge and I had to go back to front desk again to get it activated.

2) The shower in my room was broken. The shower head didn't work at all and only the handheld wand would turn on. The water was burning hot when turned to the immediate coldest setting. I like hot showers, but not when the only setting is painful burning skin. If you turned the dial any colder the water would shut off.

3) There was no do no disturb sign in my room. I asked for one through the app, again in person at the front desk, and also asked a housekeeper in the hallway if they had one. Each time I was promised someone would bring one to me. The next day, I asked a 4th time at the front desk. They checked and said that the entire hotel had run out do not disturb signs. I even asked for a post-it just to have something on the door. Instead, the front desk said they would mark my room as no housekeeping until after 2pm since I was staying for a full week and working overnight shifts. Sure enough, the next morning after I fell asleep, housekeeping was repeatedly knocking on my door at 8:30am to come in. When I asked, they said nothing had been noted on their end.

4) The hotel is loud and messy. On several occasions, there were a bunch of college age people filling the upstairs hallways. People were holding drinks and spilling beers and yelling at one another. Doors would slam throughout the night. This hotel reminds me of a college frat house party.

5) During my stay I received an automated survey on my phone and marked that I was not having a nice stay. Someone from the front desk reached out to me and said that the manager would give me a call. They asked when I was available and I gave them a several hour long window and they assured me someone would call me quickly. No one ever called. I let the front desk know that no one contacted me and they said someone else will reach out later. No one ever did.

TLDR: AVOID!!

2026-02-08 • via Tripadvisor
K
Katie • couple • us
7
Convenient for what we needed.
Pros:

Close to our event. Nice and clean pretty city views.

Cons:

We received the wrong room 2 times but had to make do with the second one as we were running behind for our even and there was a long check in line. One of the service ladies wasn’t very polite to guests.

2026-02-08 • via Nuitee
T
teodoran603 • Business
2
Disgusted! Filthy hotel!
Pros:

Filthy! This hotel is on the brink of collapse. The rooms are dirty, I mean - filthy dirty. Housekeeping is practically nonexistent, and the staff is rude. They need to be sent on a major manners course.

They have an “I’m doing you a favor by letting you stay here” attitude. Completely delusional. I don’t know who the muppet is that’s running this hotel, but they should not be allowed to operate it.

Unless you are broke and have nowhere else to sleep, I strongly recommend staying far away from this hotel.

2026-01-31 • via Tripadvisor
V
Vugar • family_with_children • ca
8
Pros:

Location, a size of room

Cons:

3 things:
1. The heating systeme is very old, does not work properly.
2. Toilet seat was disgusting
3. Extra charge for parking

2026-01-24 • via Nuitee
J
Joshua • family_with_children • us
10
2026-01-20 • via Nuitee
G
Glenn • solo_traveller • us
9
Cons:

hard to control the heat/ac in the room

2026-01-20 • via Nuitee
S
Sonia • family_with_children • us
9
We enjoyed our stay and would and was comfortable while we were there.
Pros:

Staff was friendly, easy check in and check out. Room was very clean and comfortable.

Cons:

There seemed to be alot of transient people wondering around hotel.

2026-01-19 • via Nuitee
J
J • solo_traveller • us
7
Pros:

Excellent staff. They were very nice and professional.

Cons:

The room was poorly lighted. Very dark. No lighting over the dresser. Impossible to see early in AM. Need more lights.

2026-01-19 • via Nuitee
M
Md Jamadiul • extended_group • us
1
2026-01-19 • via Nuitee
A
Allison • family_with_children • ca
2
Would no go back
Pros:

Run down, dirty

Cons:

The facility in general

2026-01-19 • via Nuitee
K
Katie • extended_group • us
8
Convenient with a friendly staff
Pros:

Where it is located!

Cons:

Needs a bit of updating, Geri g in and out of the parking garage

2026-01-19 • via Nuitee
J
Jan • family_with_children • us
7
Pros:

The convenience to the arena. Comfortable beds..

Cons:

When the cleaners take towels they should replace them. We asked 3 times before we got them.

2026-01-19 • via Nuitee
I
Ivan • solo_traveller • us
8
2026-01-15 • via Nuitee
K
Kevin • solo_traveller • us
9
Pros:

room was very comfortable and clean upon check in.

Cons:

no room service at the property.

2026-01-14 • via Nuitee
L
Lauren • couple • us
6
Pros:

The food was pretty good but could have used more options.

Cons:

Our heater in the room was broken and wouldn’t turn off.

2026-01-14 • via Nuitee