Hilton Albany

Hotels
•
Hilton Hotels & Resorts
7 (794 reviews)
40 Lodge Street , Albany , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Cons:
Cleanliness issues
Outdated amenities

Categories

Cleanliness
5.33
Several reviews indicated cleanliness issues, including dirty rooms and stained carpets.
Service
7.3
Service was generally decent though some guests noted unfriendly staff.
Location
8.84
The hotel was well-located near key venues and attractions.
Room Quality
6.29
Issues with room assignment and maintenance reported, though rooms were described as spacious.
Amenities
6.32
Amenities were noted as lacking, with outdated features and broken items.
Value for Money
7.28
While there were issues, the location provided some value for the price.
Food and Beverage
7.33
Breakfast was highlighted positively, though some amenities were lacking.
Overall Experience
7.3
Overall experience mixed; some guests had enjoyable stays despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:07

Property Description

Convenient City-Centre Location
Located in the heart of Albany, just a short walk from the Capitol Building, the Hilton Albany offers a prime location for both leisure and business travelers.

Luxurious Amenities
Indulge in the hotel's indoor pool, on-site restaurant, and free Wi-Fi. Each room is equipped with modern comforts like a flat-screen TV, work desk, and coffee maker. Upgrade to a room with a sofa bed for extra comfort.

Dining Options
Savor delicious American cuisine at Kelsey’s Restaurant for lunch and dinner, or head to Wester’s Corner for a satisfying breakfast to start your day right.

Ready to experience comfort and convenience in Albany? Book your stay at the Hilton Albany now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 20 per day.

Location

Guest Reviews

7
Based on 794 reviews
Cleanliness: 5.33
Service: 7.3
Location: 8.84
Room Quality: 6.29
Amenities: 6.32
Value for Money: 7.28
Food and Beverage: 7.33
Overall Experience: 7.3
S
Sprague • solo_traveller • us
8
Pros:

It was fine.

Cons:

Everything ok

2026-06-27 • via Nuitee
M
miguel • extended_group • co
5
Cons:

Staff is highly untrained, and I was overcharged by mistake for purchases made in the hotel and for my reservation.

2026-06-21 • via Nuitee
K
Kazi • family_with_children • my
9
Pros:

Location

Cons:

Room. Clean amd comfortable

2026-06-19 • via Nuitee
P
Panday • extended_group • ph
4
2026-06-18 • via Nuitee
F
Fabio • extended_group • gb
3
Pros:

Property is nice. Bed is comfy.

2026-06-18 • via Nuitee
R
Raha • extended_group • us
8
2026-06-18 • via Nuitee
J
Joseph • couple • us
8
2026-06-17 • via Nuitee
B
Benjamin • solo_traveller • us
9
2026-06-16 • via Nuitee
C
Cheyenne • couple • us
9
2026-06-15 • via Nuitee
J
jeffreylV1917IJ • Family • Southington, Connecticut
4
Great location but pricey and many issues.
Pros:

I have to say I was expecting a bit more from than I got. First off the location is great especially if you get a room on a higher floor. You can easily walk to things like the empire state plaza, museum, and arena. Unfortunately that's the only thing that's perfect. As for the staff, they are average. They don't really talk much but they where not rude. The pool was crowded but also pretty large. The breakfast unfortunately is not free and will cost a whopping $20 per person so avoid that at all costs. Also avoid overpriced restaurant food and drinks during the day. Moving to the room, this is where things start to get bad. At a first look, the room seems pretty nice untill you start to run into problems. The AC does work, but be prepared to be woken up at least 2 times during the night as it makes this weird and loud buzzing sound each time it comes on. Second, the toilet in our room decided not to flush, and almost overflowed. Third, the shower drain was also clogged because if you tried to take a shower, it would turn into a tub in just a few minutes. The shower head was also half broken and was aimed party at the curtain when I turned it on (you could barely move it). I see there is a Hampton inn just a few minutes away so I would definitely recommend that over this. I also don't suggest to expect that the toilet and shower will be broken in every room.

2026-06-14 • via Tripadvisor
S
SuzanneM221 • Family • Macon, Georgia
2
Someone’s underwear was left on the floor - overall terrible experience
Pros:

We checked in on Friday and turned the thermostat down to 68. It was extremely hot in the room. An hour later, the temperature had not come down. I reported it and was told someone would be up. Another hour passed and I was told the same thing. Another hour passed and I was told it would be 20 minutes. My daughter went to the front desk and was told we needed to move. So we moved. The first thing was that the light by the bed on the left didn’t work. We decided to deal with it and call the following day. Then we opened the refrigerator and someone’s leftover food was in there. We reported this and were told to set it outside the door. At 0300, I was awakened to the fire alarm. It was a false alarm but it went on for an extended period of time. My daughter had to work at the hospital today, so her sleep was interrupted. This morning, I went to open the draperies and saw something black by the bed. On closer inspection, they were men’s underwear. I reported this and questioned whether the room had been thoroughly cleaned before we came in. First food, then underwear. Had our sheets even been changed? “Tina” said she would report this to the executive housekeeper. Our linens were still not changed today, though I requested it, so for all I know these sheets are still ones someone else slept on.

How is this acceptable for a Hilton? How is this acceptable for any decent hotel?

2026-06-13 • via Tripadvisor
R
Rusudan • solo_traveller • us
9
Pros:

I loved it

Cons:

Reception and security employees wher not good experienced need more trainings or find more qualified or educated staff ( evening shift )

2026-06-11 • via Nuitee
L
Luke • couple • us
10
2026-06-07 • via Nuitee
J
Julie • couple • us
7
Staff were very polite and helpful
Pros:

1522
2 double beds

Cons:

no breakfast included.
toilet needs updating

2026-06-03 • via Nuitee
Y
Yuri • couple • il
8
2026-05-30 • via Nuitee
A
Alejandro • couple • us
5
2026-05-28 • via Nuitee
D
donaldzemblaku • couple • it
7
Buono nel complesso, da un Hilton mi aspetto di più
Pros:

La posizione centrale.
La spaziosità della camera.
Il rapporto qualità prezzo.

Cons:

Check-in piuttosto lento.
Parcheggio multipiano enorme di loro proprietà ma messo a disposizione con un pagamento extra. Spoiler: il giorno in cui abbiamo soggiornato, il parcheggio in strada non si pagava.

2026-05-26 • via Nuitee
S
Sarah • couple • us
4
2026-05-25 • via Nuitee
M
Michelle • solo_traveller • us
5
2026-05-24 • via Nuitee
I
Iman • solo_traveller • us
7
2026-05-22 • via Nuitee