Hilton Albany

My room was very hot air wasn't doin it's job went to the front desk gentlemen told me it's just an old building the corner rooms seems to be cooler let me search for 1 he found one and switched my room so after that I had no complaints ice machine on my floor wasn't working security happen to be on the floor once he noticed I couldn't get Ice he offered to get me some once we got downstairs

The staff and customer service were excellent; everyone was courteous, professional, and very helpful.

The location and design.

The staff was very nice and friendly

Close to fireworks

This is by far the worst hotel I have ever stayed at. I have stayed in countless Hiltons, and none of them have been like this. It is not an issue with the chain, just this specific hotel. For starters, when we arrived at our hotel at 2:15 am, they told us that we did not have a reservation. We did, and they made us look through all of our information before they realized that we actually did have a reservation. Once they found our reservation, they gave us our room keys and we went to our room. However, the room keys to one room did not work because the battery was dead. It took about 3 times of my mother going back and forth to the front desk before they finally sent a security guard up to just use his master key to let us in. We finally got into our room at 3:15 am. They still did not fix the issue with the keys until the morning. But that was only the start and the least of our issues. Because once we got into the room, I was appalled. The bathtub drain was covered in rust, the wall had spots of dirt, and the paint was peeling off of the bathtub. There was also extremely visible mold in the sink and this mysterious black dust in the sink. It appeared to me that our bathroom had not been cleaned, and that was only further confirmed when in the morning my sister went downstairs to get a red bull and tried to charge it to our room, and they informed her that our room was vacant. She told them that it wasn’t, as we had just spent the night in it. It took about 20 minutes of conversation for the woman at the front desk to finally comprehend that we had stayed in the room and it was not in fact vacant. The first morning that we woke up in the hotel, and every morning after that, I felt very sick. I am thinking it was due to the mold infestation because once I left the hotel I improved immediately. My mother and grandmother’s toilet did not work and they had to send a maintence worker to fix it. Their thermostat was also stuck on 58 degrees until the last day, when their air conditioning did not work at all. We also decided to try their restaurant for some reason (I could not tell you why) and we had the worst interaction with a waitress that I’ve had in my entire life. She was incredibly rude, cut us off throughout the entire experience and quite literally made us feel that we had done something to upset her. When we spoke to her management about this, he said that “she was just overwhelmed.” To be clear, there were 8 people in the restaurant. When we finally were able to leave this place, I noticed on the way out that two of the handicap buttons for the doors do not work, so the hotel is also not ADA compliant. They also advertise that it has been recently renovated, and if that is true, I have no idea what could have possibly been renovated because I do not think that the bathroom has been touched since the place was built. So, in conclusion, if you value your health, competent staff, compliance with federal regulations or cleanliness, I absolutely do not recommend that you stay here. I would give it 0 stars if I could.

It was fine.

Location

Property is nice. Bed is comfy.