Wyndham Independence

They are not allowing any guests from Cuyahoga County to rent a room. This was not advertised anywhere. I booked a room, my stay was refused, and I did not receive a refund. Ridiculous.

Filthy, horrible condition, holes in walls, holes in carpet, curtains stained, card readers didn’t work in one room, only two towels, fixtures in bathroom literally falling apart, garbage everywhere, dark areas where people were gathered at night partying-drug use, again filthy, I had to get Clorox wipes and clean everything!!!

Everything

My tub didn't drain properly in 1st room I was moved to another room and the sink was leaking from around the faucet on top and dripping to the floor I did inform staff and just put a towel around to catch the water it was a short stay

We got moved to a different floor due to rebooking after we checked out. The room was dirty and the floor idk if they were working on room but it was loud people in the halls talking all night. The tub didn't drain during showers

They cancel your reservation if your ID is addressed too close to the hotel

I paid for my reservation and when I arrived they didn't give me a room because I live within 10 miles of the location and wouldn't give me my money back

I’ve lived in Cleveland for 28 years, and as a business owner who travels nationally to manage and support construction projects across the United States, I have stayed in countless hotels. Never once have I experienced anything like this.

I booked a hotel room for one of my employees who was traveling into Cleveland from out of town for work. The reservation was under my name, and I made sure my employee’s name was included on the booking as well. I personally showed up at the hotel to assist with check-in, only to be informed that they would not honor my reservation because of a policy stating they no longer rent rooms to individuals who live within a 10-mile radius or within the city.

As a business owner, I understand the importance of policies and procedures. However, I also understand the importance of customer service, professionalism, and using common sense when handling situations.

I wasn’t booking a room for a local night out. I was arranging accommodations for an out-of-town employee who was here to work. The fact that a legitimate business reservation could be denied simply because the person making the reservation lives locally is absolutely ridiculous.

I pride myself on being a problem solver, not someone who creates unnecessary conflict. But this experience was extremely disappointing, inconvenient, and completely avoidable.

I highly doubt I’m the first person to raise concerns about this policy, and I certainly won’t be the last. Hotels should be focused on accommodating legitimate guests and business travelers, not turning away paying customers without considering the circumstances.

This is a terrible way to conduct business, and management should seriously reconsider how this policy is being implemented.

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A limpeza está péssima , já quando entrei no quarto a primeira vez , vi que alguém tinha deitado na cama e a banheiro do chuveiro estava com alguns cabelos , então solicitei a mudança de quarto , o novo quarto o vaso habitaria vazava água e o banheiro ficava com o chão molhado o tempo todo , e a cama estava com os kkk pés atrapalhados também.

Torn curtain, disgusting microwave, disgusting heat system, no towel racks, scratched wood surfaces, shower did not work

On the 5th floor and alarm kept going off at 5am both nights and I myself had to clean the refrigerator and microwave area