Wyndham Independence

My room was dirty when we arrived. I was given another room which, caused me to be late for my event. The dirty linen stayed outside my door until the next day. 1 elevator was working and it was really dirty. I would like to receive informatoon on how to be reimbursed for my room expense.

Needed to extend charged than another charge for another deposit 100.00 when I never left.nor did they send the first deposit back do t think that's right. Then since out only recieved 157.00 back from deposit of $200.00 don't understand manager got a very smart mouth and had to ask for.towels and soap bars that should already been in room if you gone be smart

No room service, leaky tub, stained carpets, dog food in the scratchy elevator, broken ice machines, pool closed, scratchy old towels,

The staff member was away from the desk, but had a sign up. I had to wait nearly 20 minutes before I was assisted to check in.

I was a late check-in and had been up for nearly 24 hours, your staff member attempt to talk me out of staying.

If I had another place to stay, or had booked ahead I would have been more disappointed and would have left.

There was no shower curtain in the bathroom. The room door didn't want to close properly and took some time to get it to full close.

The room price was significantly high than I would typically pay for the condition and quality of the room.

Housekeeping crew i never saw them. Was there for 10 days and only had my room cleaned one time. The time they actually cleaned room and gave me towels was because I had to go to front desk several times and complain .was one of the worst housekeeping experiences I've experienced

Worst place I’ve been too! Don’t waste your money! Dirty, ac wasn’t working, pools is broken and has been for months they will lie to you and tell you it’s open when you book then when you get there they tell you it’s been out of sorts for months on end! Don’t go there!!! There are so many other places in the area literally in the same lot that are A1! This place is disgustingly terrible & there’s illegal activity going on if you catch my drift!

Worst place I’ve been too! Don’t waste your money! Dirty, ac wasn’t working, pools is broken and has been for months they will lie to you and tell you it’s open when you book then when you get there they tell you it’s been out of sorts for months on end! Don’t go there!!! There are so many other places in the area literally in the same lot that are A1! This place is disgustingly terrible & there’s illegal activity going on if you catch my drift!

I was disappointed with several aspects of my stay.
The bathroom fan was not working.
The carpet in the room was visibly dirty.
The air conditioning was not functioning properly, making the room uncomfortably warm throughout the night.
When we arrived at 4:00 PM, there were dirty bed sheets and towels left outside our room door. We left the hotel and returned around 11:00 PM, and they were still there.
My reservation was for three guests, but only two bath towels were provided. When I called the front desk to request an additional towel, I was informed that there were no more towels available in the hotel.
Overall, these issues negatively affected our experience and did not meet the standard we expected.
I didn’t pay cheap - more than 200 dollars since it was the weekend of the soccer game pre world soccer cup.

Cleanness did not exist at all.

The rooms had live mold in the north room the pumps for body wash and shampoo were empty there were dead bugs on the floor by chair, the tv wasn’t in working order. staff was unable to assist with complaints in a timely manner .

Need to open pool

Only had one bath towel. There was mold in ice bucket. When we said something at front desk, was told housekeeping would be up. Never seen them. Sink was cracked and leaked.

Wasn't no shower curtain, the TV remote didn't work right, when I booked a room an got to the facility they tried to give me what I didn't want. Outside was lots of trash, the pool was down, laundry all up an down the hallway,(which is understandable) but they have carts an someone could have gotten hurt. The rooms are cozy, but a lot of work an improvement needs done, doors stick you have to slam it shut, lights were broke, it needs improvement.