voco Orchard Singapore by IHG

Great location & many variety of breakfast

All the personnel at the Voco was very friendly, especially Rovi and Michelle at the Club Lounge.
The location is great, at the heart of Orchard Road, close to the Botanical Gardens.
Definitely I will repeat.

I stayed at voco Orchard Singapore last week and got in pretty late at night, so I was honestly exhausted. Elaine at the front desk made everything so easy and welcoming from the moment I arrived. She was friendly and quick with the check-in even at that hour. Really appreciated her great attitude.

Wonderful atmosphere from the time we checked in until the time we checked out. We booked Club Level - totally worth the price. The staff were friendly and helpful. Happy hour included good drinks, with or without alcohol, and tasty food choices from the region. The breakfast buffet area each morning was refreshing and full of a variety of delicious dishes. The front desk staff and housekeeping were great as well - shout out to Sandy! for keeping our room spotless and well stocked. Loved the location as well - just a few minutes walk to the MRT.

My second visit this year. Service is attentive. Our waiter Steven was very keen to give us suggestion on the selection of main course. Food choices could be better but still value for money.

I would like to compliment Steve for his good and friendly service

Service was great from check in to check out , roomservice ( thank you Sandy!! and club lounge staff were all super friendly and helpful.
Location of the hotel couldn’t be more convenient.

We got the club room which was quite spacious and clean. The bed was really comfortable and cozy. The bathroom was a little dated and the water pressure for the shower was not good. Informed the staff and they did try to see if they could do anything but it was more of a legacy design issue. The services in lounge was exceptionally good. The staff in the club lounge were very professional and always serving us with a smile. They were super friendly and extremely helpful at all times. Couldnt remember all their names but Mr Ali was very nice to us and made our experience a memorable one.
Another shout out to the cleaning crew, Sandy...again always cleaning our room with a smile and very thoughtful. The service at the level 1 restaurant, unfortunately was quite slow but the staff were friendly. But overall stay was very enjoyable and location was superb as well. Less than 10 mins walking distance to Orchard MRT.

next to metro station Orchard and a lot of malls such as lucky mall, ION mall, and so on. Club lounge was great to provide great happy hour. Rooftop pool was very great to overview city. Room was a little bit cramped but still comfortable.

I’ve stayed at voco Orchard Singapore multiple times over the past two years, and it has become my reliable home base for exploring Southeast Asia. This January visit once again reminded me why I keep coming back.

After a 19-hour flight from New York, I arrived at the hotel around 7:00 a.m.—exhausted and fully expecting to wait. Instead, the front desk staff could not have been more accommodating and arranged an early check-in, which made all the difference in recovering from jet lag. That kind of flexibility and genuine hospitality is invaluable after long-haul travel.

My four-night stay was ideal for resetting my internal clock. As an IHG Platinum member, I was recognized with a quiet, upgraded room on a high floor, along with thoughtful touches like welcome chocolates that immediately made the stay feel special. The room was comfortable, well-designed, and blissfully quiet—perfect for rest.

One detail that truly stood out: when I left Singapore to fly to Vietnam, the hotel securely stored one of my bags containing cold-weather clothes. Seventeen days later, when I returned for a one-night stay before flying back to New York, the staff welcomed me back just as warmly, with everything handled seamlessly. Breakfast that morning was excellent fuel for the long journey home.

The location is another major strength. Orchard Road offers fantastic shopping and dining right outside the door. One memorable highlight was dinner at Tarboush, a Turkish restaurant just a five-minute walk away—absolutely worth seeking out.

Consistently professional staff, excellent loyalty recognition, comfort after long flights, and a prime location make voco Orchard Singapore an easy recommendation. I’ll continue using it as my Singapore anchor for future trips through the region.

For context, I'm Diamond with IHG One Rewards and have stayed many times in this hotel. This stay got off to a rough start due to scheduling conflicts. A last moment change in a dinner I needed to attend to my arrival night meant I needed a nap and to be ready to be "on" for the evening as I was arriving tired and had not originally planned to do anything the first night. I arrived at the hotel late afternoon and my room was not ready. I understand it was a busy time, but found it hard to believe there was only one room as a possibility and the "guest has just checked out". They put me in the Club Lounge while waiting for the room to be cleaned, which ordinarily would have been fine but I really just needed sleep. It took more than an hour for the room to be ready. When I got to the room, it was one of the bathtub rooms. When this hotel was Hilton, I only stayed once and never went back because of those bathtubs and their curved bottoms which feel like a slip and fall danger. They have rooms with walk in showers and before my profile listed my preference on this. Oh well. The room also had a connecting door which came into play on our third night. It connected to a suite having some kind of party, so there was no sleep to be had that night until after 2 am. I did not bother to mention it to the hotel as it just starts an ongoing battle between security and the party, and ours was literally the only room that was next to the suite, so they would have known where the complaint originated.

In the Club Lounge, Josephine, Ali, and Rubiah were all wonderful as always. There has been some turnover in Club Lounge staff recently which seemed to coincide with the arrival of the new General Manager. Hopefully things are settling down and there will be no more staff turnover of the long term employees as they are really what make this hotel and what sets it apart of the others in the area. The Club Lounge has expanded the evening buffet happy hour substantially more mirroring what the former InterContinental Singapore had before they closed. This is a really wise move on the hotel's part to bridge the gap for those IHG customers who miss that property. The InterContinental Singapore Robinson Quay Is not a great property and cannot fill the gap.

We had dinner one night in Opus, and as usual I am impressed with the quality of the food. For me, one of the best steaks I have in Asia. HIGHLY recommend.

Within the shopping arcade is The Backdrop, a speakeasy type bar that is not directly affiliated with the hotel but HIGHLY recommend. Reservations are needed. GREAT cocktails, food and impeccable service. We are always amazed at how well they remember us, where we sat the prior visit, what our drink and food preferences are, etc. Even if we have not been back for months! My favorite cocktail bar in Asia. Great music as well.

Overall, an OK stay. Disappointing compared to past stays. Hopefully it will be better next time around.

The service is excellent. I love the room and the whole atmosphere. Especially for the service when I check in，she explained and arranged very patiently.

I Had The Most Wonderful
Birthday On 5th Feb
Thanking All The Staff
For Making My Stay Here At
Voco Singapour Very Very
Special I Will Always Cherish
Miss Roesler xx

My family recently stayed for 5 nights in 2 rooms at Voco Singapore, celebrating a milestone birthday. We were disappointed at check in not to be upgraded despite our platinum status because the hotel was, we were told, full. Our birthday boy was gifted a slice of cake & a souvenir magnet. When the customer service person questioned one member of our group about our stay on the last day before we left, she mentioned her disappointment at the lack of upgrade and to our surprise we later got a bottle of wine delivered to each room, which was a very nice and appreciated gesture. I did feel the check in staff could have been more welcoming and celebratory upon our arrival. Nonetheless, our rooms were very acceptable, a good size with a huge bed, international tv, a bath tub and nespresso machine. Breakfast offerings were very ample and varied, with changes on different days. Location is good to access the MRT although not in the most interesting part of Singapore, in my opinion.

We recently celebrated my wife’s birthday dinner at Opus Bar & Grill on 1/1/26, and the entire experience was truly wonderful from start to finish.

The service was excellent right from the booking stage — everything was handled smoothly, efficiently, and professionally, which made planning the celebration completely stress-free. Upon arrival, the team was welcoming and attentive, and throughout the evening the service remained prompt, friendly, and well-coordinated.

Our food was served in a timely manner, beautifully presented, and the staff consistently checked in to ensure we were comfortable and enjoying our meal. Their attentiveness and efficiency really made the night feel special and memorable.

A special thank you to Ezaria, Yuyen, Faizah, and Giorgia for their outstanding hospitality and thoughtful service. They went above and beyond to make our celebration extra meaningful, and we truly appreciate their warmth, professionalism, and dedication.

Thank you, Opus Bar & Grill, for making my wife’s birthday celebration such a pleasant and memorable one. We will definitely be back again!