Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Excellent staff
Cons:
Cleanliness issues
Limited breakfast selection

Categories

Cleanliness
5.99
Found a flock of hair (huge) in the towels…not acceptable for this type of establishment.
Service
10
Staff were excellent and very helpful.
Location
9.96
Great central location, perfect for exploring.
Room Quality
8
Rooms were basic and noisy but largely acceptable.
Amenities
8.45
Pool area could use refurbishment and gym equipment.
Value for Money
6.98
Considering price paid, value was disappointing.
Food and Beverage
8.44
Breakfast selection limited for a 5 star hotel.
Overall Experience
9.39
Experience was somewhat marred by cleanliness issues, but location and service were strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:16

Property Description

Luxurious Accommodation

Experience modern amenities and spacious rooms at Hilton Hotel Sydney, including luxury bathrooms and LCD TVs. Select rooms even feature black-out blinds and a dedicated work area for your convenience.

World-Class Facilities

Indulge in the city's largest hotel health club, complete with a fully equipped spa, 25-metre indoor lap pool, and state-of-the-art fitness center. Unwind in saunas, steam rooms, and a large spa pool for the ultimate relaxation.

Award-Winning Dining

Savor fine dining at the famous Brasserie, enjoy cocktails at Zeta Bar's rooftop terrace, or soak in the ambiance of the heritage-listed Marble Bar. With three stylish restaurants and bars, your culinary desires are sure to be satisfied.

Book now to elevate your Sydney experience at Hilton Hotel Sydney!

Important information:

Please note that there is a 2% charge when you pay with a credit card.

Please note that if you are arriving by car, the entrance for vehicles is located via 255 Pitt St. Sydney. For more information, please contact Hilton Sydney using the contact details found on the booking confirmation.

Please note that Hilton Sydney requires an AUD 100 credit card pre-authorization charge upon check in to cover any incidental charges. For guests staying longer than 3 nights, the pre-authorization charge is AUD 300.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 95 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 4030 reviews
Cleanliness: 5.99
Service: 10
Location: 9.96
Room Quality: 8
Amenities: 8.45
Value for Money: 6.98
Food and Beverage: 8.44
Overall Experience: 9.39
J
Janice • couple • gb
9
Marvellous place for either a long or short 3 day stay like mine.
Pros:

Staff were friendly, helpful and very professional.
The hotel is n a fantastic location with the tram & train in easy access to get you around.
Also in walking distance of a various pubs and restaurants.

2026-02-13 • via Nuitee
A
Alan • couple • au
10
Wonderful, Exciting, Excellent Service.
Pros:

Customer service.
The staff. The room. The view.
How I was treated. Treated with respect and felt like a movie star.
Would definitely go back.
Thank you

Cons:

Nothing. It was perfect.
Thank you.

2026-02-12 • via Nuitee
S
Samar • couple • au
7
2026-02-10 • via Nuitee
F
Federica • couple • it
8
2026-02-09 • via Nuitee
P
parnisaa • Solo travel
10
Fun and helpful
Pros:

Pub Maple and Hilton hotel

Great atmosphere and very friendly staff.
Thank you for kindly helping me charge my phone — I really appreciated it.
Warm, supportive service and a relaxed environment.
I felt welcome. Highly recommended.

Friendly staff, nice atmosphere, and very helpful service.

I had a very pleasant experience at Hilton.
The staff were professional, kind, and genuinely helpful.
I really appreciated their support in helping me charge my phone — a small gesture that meant a lot.
The atmosphere was comfortable and welcoming.
Excellent service and great hospitality. Highly recommended.

Professional staff, warm service, and a welcoming atmosphere.
Thank you for your kindness

Friendly and professional staff. Great service and atmosphere. Highly recommended.

2026-01-31 • via Tripadvisor
S
Sergio • family_with_children • au
8
2026-01-31 • via Nuitee
N
Nayla • couple • au
4
Pros:

The staff is rude when talking on the phone in regards of booking.

Cons:

The general the staff.

2026-01-31 • via Nuitee
Y
yining • family_with_children • au
9
2026-01-31 • via Nuitee
A
Annette • couple • us
8
2026-01-30 • via Nuitee
M
Michael John • couple • au
10
A very pleasant & comfortable experience in a first class hotel.
Pros:

Everything!
The hotel was centrally located to trains, light rail & the main shopping precinct.
The staff were efficient & friendly.
The breakfasts & dinners were of a very high quality, & the wait staff were experienced & knowledgeable.
The rooms were a good size & the beds were comfortable.

Cons:

Nothing!

2026-01-29 • via Nuitee
B
Barbara • couple • au
9
2026-01-29 • via Nuitee
L
Laura • couple • au
7
Met our needs but no real wow factor.
Pros:

Location great. Felt fancy. Staff in the lift lobby that anticipated our needs ie check out.

Cons:

Check in staff had a can’t be bothered attitude. Most likely tired? Didn’t really explain anything like amenities or dining options available. When I asked what time check out was, I was handed an info sheet and told to proceed to lifts.

2026-01-29 • via Nuitee
P
Paolo • extended_group • us
9
2026-01-29 • via Nuitee
D
Daniel • couple • au
8
2026-01-29 • via Nuitee
G
gww2 • Family
10
Great customer service and great location
Pros:

I had just about given up on Hilton after a couple of reason bad experiences at other places, but I have to say that the customer service at the Hilton Sydney was really outstanding. I received texts from the staff during my day asking how everything was going and if I needed anything. Everyone was so helpful and it is a great location so definitely a great place to stay in central Sydney.

2026-01-28 • via Tripadvisor
D
dylan • couple • au
9
2026-01-28 • via Nuitee
J
J • couple • au
5
Value for money was definitely not there. but the staff were all such great people
Pros:

the water filter in the room was nice and the tv was great.

Cons:

room was nice but the bed wasnt 100% comfortable and had a dip in it. the breakfast was so average. the pool was underground with low ceilings then had really dirty sauna's.
as well as this a price was told to me then a few minutes later it had jumped up before i could even book, i was later incorrectly charged as well as there were additional fees that weren't explained. parking also ripped me

2026-01-27 • via Nuitee
Z
Zoe • couple • au
10
2026-01-27 • via Nuitee
A
Aaron • couple • nz
10
Best spot in Sydney CBD
Pros:

Amazing staff and location

Cons:

Was all amazing

2026-01-27 • via Nuitee
M
Moufid • couple • au
10
2026-01-26 • via Nuitee