Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Excellent staff
Cons:
Cleanliness issues
Limited breakfast selection

Categories

Cleanliness
5.99
Found a flock of hair (huge) in the towels…not acceptable for this type of establishment.
Service
10
Staff were excellent and very helpful.
Location
9.96
Great central location, perfect for exploring.
Room Quality
8
Rooms were basic and noisy but largely acceptable.
Amenities
8.45
Pool area could use refurbishment and gym equipment.
Value for Money
6.98
Considering price paid, value was disappointing.
Food and Beverage
8.44
Breakfast selection limited for a 5 star hotel.
Overall Experience
9.39
Experience was somewhat marred by cleanliness issues, but location and service were strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:16

Property Description

Luxurious Accommodation

Experience modern amenities and spacious rooms at Hilton Hotel Sydney, including luxury bathrooms and LCD TVs. Select rooms even feature black-out blinds and a dedicated work area for your convenience.

World-Class Facilities

Indulge in the city's largest hotel health club, complete with a fully equipped spa, 25-metre indoor lap pool, and state-of-the-art fitness center. Unwind in saunas, steam rooms, and a large spa pool for the ultimate relaxation.

Award-Winning Dining

Savor fine dining at the famous Brasserie, enjoy cocktails at Zeta Bar's rooftop terrace, or soak in the ambiance of the heritage-listed Marble Bar. With three stylish restaurants and bars, your culinary desires are sure to be satisfied.

Book now to elevate your Sydney experience at Hilton Hotel Sydney!

Important information:

Please note that there is a 2% charge when you pay with a credit card.

Please note that if you are arriving by car, the entrance for vehicles is located via 255 Pitt St. Sydney. For more information, please contact Hilton Sydney using the contact details found on the booking confirmation.

Please note that Hilton Sydney requires an AUD 100 credit card pre-authorization charge upon check in to cover any incidental charges. For guests staying longer than 3 nights, the pre-authorization charge is AUD 300.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 95 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 4030 reviews
Cleanliness: 5.99
Service: 10
Location: 9.96
Room Quality: 8
Amenities: 8.45
Value for Money: 6.98
Food and Beverage: 8.44
Overall Experience: 9.39
C
colin • solo_traveller • au
8
2026-03-07 • via Nuitee
C
catherine • couple • au
9
2026-03-07 • via Nuitee
A
Ana1950 • couple • ch
8
2026-03-06 • via Nuitee
J
Joy • couple • au
10
relaxing
Pros:

lovely place

Cons:

nothing

2026-03-06 • via Nuitee
S
Sean • couple • au
10
2026-03-06 • via Nuitee
H
hbhakh • Couples • Roanoke, Virginia
8
Good stay
Pros:

We really liked this hotel but there are a few issues that need attention. We checked in after arriving on a cruise ship. The staff were very helpful and checked our bags so we could explore the city until our room was ready. They also gave us early access to the Executive Lounge.

Our room was very nice. It offered great views from a high floor and was very spacious (mini suite). Unfortunately, there were some maintenance issues. During our first night, the AC leaked water on the tile entry floor. My wife fell, fortunately not getting hurt. This was fixed promptly. There were also problems with the shower controls. There was one attempt to fix it before we checked out but it wasn't successful.

We are Hhonors Diamond so we have access to the Executive Lounge, which is a very nice space. The food and snacks were nice but we did wish that it stayed open a little later ( 8 pm is a little early). We also had the option of having breakfast in the restaurant. It was excellent and had a wide variety of options.

Guest have access to a private fitness center in the lower level. It's large and well equipped although the pool is set up for laps rather than relaxing.

All of the service staff were helpful and very nice.

Other than the issues noted, we enjoyed the hotel and plan to return.

2026-03-05 • via Tripadvisor
L
Lisa Helen • extended_group • au
8
2026-03-05 • via Nuitee
J
John • couple • ie
10
2026-03-05 • via Nuitee
X
X1717YMkarenb • Couples • Sevierville, Tennessee
8
Imperfectly Nice
Pros:

It's a Hilton in the middle of a large city so you kind of expect perfection. Our room was very nicely appointed, and it looks like it may have been renovated in the past few years. State if the art electric blinds, TV in the shower, fluffy robes......what a shame we had only 1 towel. Quite neglectful on the part of the housekeeping service. The problem was quickly solved and by staff. I opted for the digital check-in which went very smoothly. The digital key works well for the rooms, but not at all for the lifts so you will need a standard key. The iconic Marble Bar is located downstairs and there were a few very nice bars inside the hotel. What a shame they were closed by 10pm (on a Saturday)....well almost closed, until about 8 guests all showed up and they decided to stay open. For the price you pay things should be perfect....I'm not saying we didn't have a nice stay., I'm just stating that there are a few things that could be done better.

2026-03-04 • via Tripadvisor
S
Summer • family_with_children • au
5
Very disappointed
Pros:

Beautiful interiors

Cons:

Were not told the pool shuts down early on Sundays nor that it was operated by a different company (gym). It is not kid friendly. There were NO gym or pool towels despite requests from multiple guests for hours. The room stunk of mould and we were given spray to hide it. You could see the water damage that had not been fixed. The thermostat couldn’t be changed and they tried to say it took a while to kick in - it was broken. We were finally provided another room option at 9pm at night. It was beyond disappointing especially as the stay was a goodbye experience for us & friends moving overseas

2026-03-04 • via Nuitee
D
DuleBaja • solo_traveller • au
10
Pros:

Everything

Cons:

Nothing

2026-03-03 • via Nuitee
G
Giselle • solo_traveller • au
4
Overpriced, understaffed. Would have done better at a 4 star hotel for half the price. Disappointing and will not return
Pros:

Good location

Cons:

My room was not serviced on first day even though I put the “service” sign on. Came back at the end of day to a messy room- unacceptable for a supposedly 5 star hotel. Also there is no room service after 11pm. Beware.

2026-03-03 • via Nuitee
H
Hao • couple • cn
9
2026-03-03 • via Nuitee
L
Lo • solo_traveller • au
10
A Great Stay.
Pros:

The room was lovely, beds were comfortable, and the staff were so accommodating and friendly.

Cons:

The size of the room wasn't big, and for what you pay to stay there, I was expecting a much bigger room.

2026-03-03 • via Nuitee
D
Denis Isler • solo_traveller • au
10
Pros:

Everything

Cons:

What's not to like I've been many times here love it

2026-03-02 • via Nuitee
J
jean luc • couple • nc
10
Séjour agréable, très reposant, hôtel bien situé.
Pros:

Emplacement au top.

Cons:

Problème de télévision dans la douche les 2 premiers jours.

2026-03-02 • via Nuitee
M
Marcelo • solo_traveller • au
5
Expensive, without a car park partner, I was expecting a better pool, and better gym
2026-03-02 • via Nuitee
J
John Allardice • couple • gb
10
2026-03-02 • via Nuitee
S
SATOKO • couple • jp
10
2026-03-02 • via Nuitee
J
Jinhun43 • Couples • London, England
4
Catastrophic Breakfast
Pros:

Good hotel rooms and housekeeping but let down by an atrocious breakfast experience. It’s all self service and food and drinks are spread out around a large room with narrow walkways between tables. Guests are not courteous to each other and getting food back to your table is like an obstacle course. Tables are not cleared or cleaned effectively by staff and the worst thing is the stench of the hot buffet which hits you as you enter the room and can still be smelt on your clothes after you have left. The member of staff said the ventilation system wasn’t working that day but it had been the same for 4 days during our stay. Breakfast in hotels like this should be a better experience. I’d rather eat breakfast In my own home. Would not return here.

2026-03-01 • via Tripadvisor