Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent staff
Cons:
Cleanliness issues
Limited breakfast selection

Categories

Cleanliness
5.99
Found a flock of hair (huge) in the towels…not acceptable for this type of establishment.
Service
10
Staff were excellent and very helpful.
Location
9.96
Great central location, perfect for exploring.
Room Quality
8
Rooms were basic and noisy but largely acceptable.
Amenities
8.45
Pool area could use refurbishment and gym equipment.
Value for Money
6.98
Considering price paid, value was disappointing.
Food and Beverage
8.44
Breakfast selection limited for a 5 star hotel.
Overall Experience
9.39
Experience was somewhat marred by cleanliness issues, but location and service were strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:16

Property Description

Luxurious Accommodation

Experience modern amenities and spacious rooms at Hilton Hotel Sydney, including luxury bathrooms and LCD TVs. Select rooms even feature black-out blinds and a dedicated work area for your convenience.

World-Class Facilities

Indulge in the city's largest hotel health club, complete with a fully equipped spa, 25-metre indoor lap pool, and state-of-the-art fitness center. Unwind in saunas, steam rooms, and a large spa pool for the ultimate relaxation.

Award-Winning Dining

Savor fine dining at the famous Brasserie, enjoy cocktails at Zeta Bar's rooftop terrace, or soak in the ambiance of the heritage-listed Marble Bar. With three stylish restaurants and bars, your culinary desires are sure to be satisfied.

Book now to elevate your Sydney experience at Hilton Hotel Sydney!

Important information:

Please note that there is a 2% charge when you pay with a credit card.

Please note that if you are arriving by car, the entrance for vehicles is located via 255 Pitt St. Sydney. For more information, please contact Hilton Sydney using the contact details found on the booking confirmation.

Please note that Hilton Sydney requires an AUD 100 credit card pre-authorization charge upon check in to cover any incidental charges. For guests staying longer than 3 nights, the pre-authorization charge is AUD 300.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 110 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 95 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

8.4
Based on 4406 reviews
Cleanliness: 5.99
Service: 10
Location: 9.96
Room Quality: 8
Amenities: 8.45
Value for Money: 6.98
Food and Beverage: 8.44
Overall Experience: 9.39
J
Jane • solo_traveller • au
9
2026-08-29 • via Nuitee
J
Jane • couple • au
9
Pros:

Great location, very clean hotel, great buffet breakfast.

Cons:

We didn’t get to check in till after 4pm, made it difficult when travelling with a baby

2026-08-29 • via Nuitee
C
Chris • couple • au
9
2026-08-28 • via Nuitee
M
Matt • couple • au
1
Average
Pros:

Very average

Cons:

Location

2026-08-28 • via Nuitee
S
Sharon • couple • au
1
Cons:

They charged us twice for the room and we are still waiting for our money absolutely disgusting

2026-08-28 • via Nuitee
N
Nawawi • solo_traveller • bn
9
2026-08-28 • via Nuitee
F
Frank • couple • au
7
Please refund the $120.00 owing to us.
Pros:

We appreciated the 2 free drinks in the Marble Bar downstairs. The bed was very comfortable and executive lounge was nice.

Cons:

We were disappointed that there was no champagne, chocolates or strawberries in the room when we arrived, as we were celebrating a very special occasion - our "50th Golden Wedding Anniversary". We have not been reimbursed with our credit card incidentals of $120.00, as we didn't buy anything from the Mini Bar or the Glass Restaurant.

2026-08-25 • via Nuitee
T
Tony • couple • au
10
2026-08-24 • via Nuitee
N
Natarlia • family_with_children • au
10
2026-08-24 • via Nuitee
F
Fazekas • solo_traveller • au
8
2026-08-24 • via Nuitee
G
Guang Kai • couple • au
8
Pros:

Central location to attractions, shopping, eateries and train. Comfortable and cosy room with great amenities.

2026-08-24 • via Nuitee
R
Reg • solo_traveller • au
10
2026-08-23 • via Nuitee
L
Leila • couple • au
6
Short and sweet.
Pros:

Good location right in the middle of the cbd

Cons:

It was very noisy at all, they really shouldn’t have room near the elevators

2026-08-23 • via Nuitee
L
liyanage • solo_traveller • lk
9
2026-08-23 • via Nuitee
J
Jodie • family_with_children • au
8
2026-08-23 • via Nuitee
A
Adam • couple • sg
8
Location. Location. Location.
Pros:

Location. Room format.

Cons:

Not totally soundproof event on 30th floor.

2026-08-22 • via Nuitee
B
Bradley • couple • au
6
Location and facilities are great but there is something seriously wrong with the phone system to get any service.
Pros:

The room was great and loved the location, the checkin staff were friendly

Cons:

We tried to get a bucket of ice delivered to the room and used the online ordering system, I received a confirmation email but it never turned up, tried to call the front desk with the in-house phone system but it was continuously busy and gave up after being on hold for 5 or more minutes.
Then after the first night we got back to the room after a day out and found at 4:00pm the room wasn’t made up, we tried calling but same problem the phone system Is always busy and can never get through, went downstairs and let them know and they apologised and let us know they would send someone up in about an hour or so. We left the room and came back about 3 hours later and it still wasn’t done, went down stairs and again asked them to get the room made up as we were going out for a show and they did eventually get someone to clean the room.
Next night we wanted to use the spa bath and wanted additional towels as we only had 2 towels and wanted clean ones for the next morning if we were going to use the spa, and also wanted the long lost ice bucket for some wine we had. Tried the phone system again but it’s useless so went downstairs and they front desk said they would arrange it whilst we went to the executive lounge which was part of our booking and was great.
After an hour still no ice bucket and no towels. Went down to the front desk again and they promised ice bucket and towels were on their way. To their credit we had an ice bucket in 10 mins and then we had housekeeping deliver to us 6 towels, two bath mats, three hand towels, and two washers (not sure if someone was just trying to take the piss by delivering us a mammoth amount of towels to shut us up 🤷🏻‍♂️) but at least we had what we needed.

2026-08-21 • via Nuitee
S
Sean • couple • au
10
2026-08-21 • via Nuitee
R
Rachel • family_with_children • au
1
2026-08-20 • via Nuitee
H
howie999 • Business • Darlington, County Durham, England
8
A classic City Centre Hotel - One BIG NEGATIVE - they charge you for using your credit card - bit of a con job
Pros:

The biggest NEGATIVE of this hotel is they charge for using your credit card - it is really a 'scam' if you ask me.
I am a very well travelled individual - at least one long haul flight every six weeks or so and I have NEVER EVER been charged a fee at ANY HOTEL EVER for using my credit card.
A really disappointing trick, against we the customer - it is not the money its the PRINCIPLE - just be honest with people and if it is a cost, then just add it to the rack rate.
The also charge a credit card fee when ordering drinks and food - I let the serving staff know that they were only getting half a tip due to this poor ethic.

In terms of location the Hotel t is in 'pole position' for trains (direct from the air[port) almost drops you off at the door - door waste money on taxis from the airport take the train.
Trams - right outside the hotel - lots to see and do in the hotel's immediate vicinity.
Great reception staff (Shout Out for Janne) really professional and great upgrades without any fuss.
Exec lounge pretty good actually - lovely attentive staff - pleasantly laid out - great service.

Restaurants and bars OK - OK value for money - but they do charge almost 2% credit card fee!! - ridiculous in this day and age.

All the other hotels I stayed in on my travels in Oz did not carry out this underhand way of working.

Rooms are pretty good standard - good linen and good décor although certain aspects of the hotel were a little on the 'weather beaten' side - still a good hotel

2026-08-19 • via Tripadvisor