Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location by the river
Friendly staff and nice breakfast
Cons:
Issues with cleanliness and room amenities
Disappointing food service experience

Categories

Cleanliness
7.05
Some reviews indicated issues with maintenance and cleanliness in the rooms.
Service
9.05
Staff was generally friendly and attentive, even during high-pressure situations.
Location
9.55
The location was highly praised, especially being right by the river.
Room Quality
7.55
General dissatisfaction with room temperature and missing amenities like minibars and bathrobes.
Amenities
7.05
Amenities were lacking, particularly with housekeeping and room features.
Value for Money
7.55
Mixed feelings on whether the experience justified the price, particularly regarding the New Year’s menu.
Food and Beverage
6.55
Breakfast was good, but other food experiences were disappointing, especially at the bar.
Overall Experience
8.05
Overall a good experience, but frustrations with specific services affected enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:16

Property Description

Luxurious Riverside Stay

Elegant Rooms with Modern Amenities
Experience comfort and style in our elegantly decorated rooms featuring HD plasma TVs and separate working areas.

Culinary Delights with a View
Indulge in regional buffets and à la carte meals at the stylish Weinstube restaurant while enjoying picturesque views of the River Rhine.

Ideal for Business and Leisure
With direct access to Congress Center Mainz, a business center, and 10 meeting rooms boasting river views, Hilton Mainz is perfect for both work and relaxation.

Book your riverside retreat at Hilton Mainz now!

Important information:

Standard Wi-Fi: free of charge
Premium Wi-Fi: EUR 25 per day.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 34 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Adults stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 3137 reviews
Cleanliness: 7.05
Service: 9.05
Location: 9.55
Room Quality: 7.55
Amenities: 7.05
Value for Money: 7.55
Food and Beverage: 6.55
Overall Experience: 8.05
V
Venture68408961189 • Business
2
Second building is disgusting
Pros:

I would to say I never have provided feedback to a hotel but I had to bring this to your attention. First disappointment was crossing from one building to another and the carpet to the old building is absolutely disgusting. It looks like it has not been cleaned in years. Next problem was walking into my room and my bathroom floor was covered in some type of liquid. Gross and disgusting feeling to see that. Next tried to go to the gym or fitness room and the water dispenser looked like it had never had any water in there. Made the front desk aware that there is no water in the fitness area where there are multiple people working out, all of whom tried to drink water out of thr dry dispenser and a hour later the front desk has not sent anyone to fix the issue. I am a honor member and I have never stayed at a Hilton where I felt the need to send feedback. I am so disappointed.

2026-06-27 • via Tripadvisor
M
Madeleine • couple • de
3
Pros:

Preisleistung nicht gut

Cons:

Teppich Dreckig, Fassade hat geklackert, Bett war so lala

2026-06-25 • via Nuitee
W
Werner • couple • de
10
Es war leider nur eine Nacht, aber ich komme wieder
Pros:

Das Frühstück lässt keine Wünsche offen und die direkte Lage am Rhein mit der schönen Allee ist so schön.
Auch ein Zimmer mit renoviertem Bad zu erhalten hat mich überrascht. Die Bäder im Domflügel haben noch einen Duschvorhang - ziemlich unhygienisch!

Cons:

Ich habe nichts zu bemängeln.

2026-06-25 • via Nuitee
H
Heribert • solo_traveller • de
7
2026-06-23 • via Nuitee
W
Wolfgang • solo_traveller • de
7
2026-06-23 • via Nuitee
V
Valeria • solo_traveller • ch
8
L’hôtel ok le service au bar mauvais
Pros:

La localisation-la propreté

Cons:

Le service au bar

2026-06-23 • via Nuitee
J
Jan • couple • de
9
Overall, a very pleasant stay and we would definitely return.
Pros:

Absolute brilliant location and very friendly staff.

Cons:

Our safe didn’t work. We complained three times but nothing was done about it. Not really acceptable.

2026-06-22 • via Nuitee
C
Clare • solo_traveller • gb
8
Pros:

The location is great for visiting the city, surrounding areas and for walking by the river. The hotel is clean and staff are friendly.

Cons:

I stayed in the city wing and with hindsight would have preferred the part of the hotel that overlooks the river.

2026-06-22 • via Nuitee
P
peter • couple • de
10
Alles super ,sehr schönes Hotel mit Lage.
2026-06-22 • via Nuitee
R
Ruethaiwan • couple • th
3
2026-06-21 • via Nuitee
S
Sandro • couple • de
8
Für uns war es gut. Sehr gute Lage. Wir hatten guten Schlaf, später check out.
Pros:

Sehr gute Betten!

Cons:

Fensterscheiben dreckig

2026-06-21 • via Nuitee
G
Gabor • solo_traveller • hu
8
2026-06-21 • via Nuitee
T
Thurau • solo_traveller • de
8
Pros:

Die Lage direkt am Rhein.

2026-06-20 • via Nuitee
J
Jürgen • couple • de
7
Gehobenes Hotel in Stadtnähe
Pros:

Direkt am Rhein

2026-06-16 • via Nuitee
E
Eckhard • solo_traveller • de
5
2026-06-16 • via Nuitee
S
Sabine • solo_traveller • de
8
2026-06-16 • via Nuitee
S
Sabine • solo_traveller • de
8
2026-06-16 • via Nuitee
U
Urte • solo_traveller • de
8
2026-06-16 • via Nuitee
B
Bernd • couple • de
9
Pros:

Tolles Frühstück. Gute Lage

2026-06-13 • via Nuitee
K
Knopi • solo_traveller • de
10
2026-06-13 • via Nuitee