Hilton Saint John

Hotels
•
Hilton Hotels & Resorts
7.9 (882 reviews)
1 Market Square , Saint John , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Cons:
Outdated rooms
Poor breakfast

Categories

Cleanliness
7.61
There were mentions of mold in the bathroom and the room being outdated, suggesting cleanliness issues.
Service
8.58
Outstanding service provided by the staff, with friendly and helpful interactions highlighted.
Location
9.12
The central location and beautiful views were frequently praised across reviews.
Room Quality
7.07
Multiple mentions of outdated rooms and issues like lack of supplies indicate that room quality is not up to par.
Amenities
7.6
Some amenities like breakfast were considered poor, but the hotel had a restaurant and good views.
Value for Money
7.06
Perceived high costs for service and some amenities, such as breakfast and WiFi, affected the value for money.
Food and Beverage
8.11
Breakfast was praised while dinner service was noted as poor; overall food quality varied.
Overall Experience
8.08
Pleasant stay overall but has notable issues that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:06

Property Description

Luxurious Amenities
The Hilton Saint John offers comfortable guestrooms with modern amenities such as flat-screen TVs and in-room coffee makers, ensuring a luxurious stay for all guests.

Leisure and Wellness Facilities
Guests can unwind and rejuvenate at the hotel's indoor swimming pool, sauna, and state-of-the-art health club. After a busy day, relaxation awaits with available massage services, making it a perfect retreat.

Dining Experience
The York Bistro & Pub at Hilton Saint John provides a culinary delight with regional cuisine served for breakfast, along with a diverse menu for lunch and dinner, ensuring a delightful dining experience throughout the day.

Book your stay at the Hilton Saint John for a luxurious, relaxing, and gastronomic experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YSJ

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and costs CAD 6.95 per 24 hours.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 882 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 7.06
Food and Beverage: 8.11
Overall Experience: 8.08
A
adio2026 • Friends getaway
2
Terrible Experience
Pros:

We noticed that some of the electrical circuits aren’t working, and the coffee maker is extremely dirty. The pool smells disgusting, and the room is so hot that it doesn’t even have air conditioning. To top it off, the windows aren’t clean either. We paid almost $150, and that doesn’t even cover breakfast. It’s not worth going there.

2026-01-23 • via Tripadvisor
A
annemwr@gmail.com • couple • au
7
Saint John is a lovely place
Pros:

Location

Cons:

Paying for wifi

2026-01-20 • via Nuitee
W
Wayne • solo_traveller • ca
10
Pros:

The location

Cons:

Nothing

2026-01-20 • via Nuitee
P
Paméla • family_with_children • ca
8
2026-01-19 • via Nuitee
R
Rob • couple • ca
7
To much money for everything. Not enough bang for the buck there.
Cons:

We found your restaurant menu expensive and not very much variety. For the price of room, breakfast should be included and parking.

2026-01-19 • via Nuitee
P
Patricia • couple • us
10
2026-01-19 • via Nuitee
P
Pierre • couple • ca
8
Cons:

Le lit était trop mou.
Du a changer

2026-01-19 • via Nuitee
R
Ronald • solo_traveller • ca
9
2026-01-19 • via Nuitee
M
Maureen • extended_group • us
6
Just Meh! Needs to be spruced up
Pros:

It was priced reasonably

Cons:

It was old/ dingy/ dark feeling

2026-01-19 • via Nuitee
R
Robert • family_with_children • ca
9
Nice
Pros:

The room was beautiful and the staff very helpful.

Cons:

No mini fridge in the room.

2026-01-19 • via Nuitee
W
Wismer • family_with_children • ca
5
Pros:

Location was great

Cons:

I think they ate struggling as everything was tired

2026-01-19 • via Nuitee
K
KAYE • extended_group • us
10
Pros:

room was fine and clean. bed was comfortable. location was good

2026-01-19 • via Nuitee
A
Alfred • couple • us
9
Pros:

It was a nice facility at a reasonable price

Cons:

Staff could have been friendlier.

2026-01-19 • via Nuitee
J
Josée • extended_group • ca
8
très bien
Pros:

emplacement, chambre

2026-01-19 • via Nuitee
D
Dominique • couple • ca
8
2026-01-19 • via Nuitee
S
Sarah • family_with_children • us
10
Pros:

Amazing location, great jumping off point for many local sights. Rooms were quiet and you could barely hear anyone from other rooms. Would highly recommend!!

2026-01-19 • via Nuitee
H
Herb • couple • ca
8
Very enjoyable—we will be back.
Pros:

Good location.

Cons:

Breakfast way too expensive for what was served.

2026-01-19 • via Nuitee
A
Aline • solo_traveller • ca
8
Pros:

repas excellent - super vue et très belle emplacement

Cons:

aurait besoin d'enlever la poussiere exemple sur la tete de lit mirroir de la salle de bain etc. le matelas a ete couvert avec un draps de dessus sans faire les coins. Quelques détails qu'on ne veux pas voir dans un hotel de qualité

2026-01-15 • via Nuitee
G
Gail • couple • ca
7
Stay comparable to a comfort inn or super 8. Water view was beautiful.
Pros:

Breakfast was average. Coffee cold.

Cons:

We felt the room needed new furniture to be in keeping with the Hilton properties. Scratched up desk and dresser, cheap desk chair and sunk to the floor on the sofa. Needs a high rise toilet and extra blanket in the room. We were cold.

2026-01-06 • via Nuitee
H
Hooley • couple • ca
8
2026-01-03 • via Nuitee