Pets allowed

Facilities

Full-service spa
Fitness facilities
Express check-out
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Friendly staff
Great location
Cons:
Housekeeping needs improvement
Some issues with room amenities
Slow service in lounge area

Categories

Cleanliness
8.26
The hotel was clean overall, though there were issues with towels due to a leaking shower.
Service
9.23
Staff were very nice and willing to address issues when raised.
Location
9.27
The hotel is perfectly located with beautiful views and easy access to key attractions.
Room Quality
8.72
Rooms were modern and comfortable, although there were some issues with air conditioning.
Amenities
8.45
Spa amenities were a highlight, but housekeeping could be improved.
Value for Money
8.71
The quality matches expectations for the price, but some services were lacking.
Food and Beverage
8.76
Nice food, but sometimes service in the lounge area was slow.
Overall Experience
9.03
Despite some issues, the stay was enjoyable and the hotel is recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:12

Property Description

Experience the perfect blend of luxury and convenience at our exquisite 4-star hotel in the heart of Brussels.

Unwind in Style
Indulge in total relaxation at our rejuvenating spa, featuring a range of massages, body treatments, and facials that promise to pamper you from head to toe.

Culinary Delights
Savor delectable dishes at The Iris restaurant while enjoying stunning garden views. With 24-hour room service, your culinary cravings are just a call away, ensuring you never miss a meal.

Modern Comforts and Connectivity
Each of our 422 well-appointed guestrooms comes equipped with modern amenities, including complimentary Wi-Fi, smart televisions, and espresso makers, so you can feel right at home while enjoying your stay.

Book your stay today and immerse yourself in the elegance and charm of Brussels!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.8
Based on 183 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.45
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.03
R
richard • partner
10
Pros:

Beautiful room, amazing breakfast and lovely having access to the 25th floor lounge with the amazing views

2025-10-12 • via Nuitee
C
Connie
10
Pros:

Room was immaculately clean and spacious. Location was superb. Wish that the bed was harder. Parking was a breeze - love the convenience below the hotel.

2025-10-12 • via Nuitee
T
Tracey
10
Pros:

Great hotel. Very convenient to get to via Train and so handy to shopping and everything you need.

2025-10-12 • via Nuitee
A
Antoine
2
Pros:

Old fashioned

2025-10-05 • via Nuitee
A
Amy • partner
8
Pros:

We enjoyed our room and had a great experience using the hotel spa. We had a not so great experience at the bar. The service was incredibly slow and when we finally got our drinks they brought a white wine when I had ordered a red. Otherwise this was a great location

2025-10-02 • via Nuitee
G
Grace L • partner
8
Pros:

The Hotel is centrally located. The staff is friendly and helpful and the food in the Iris, exceptional. I would highly recommend this hotel.

2025-09-30 • via Nuitee
K
Kalpana
8
Pros:

Sauna etc and views of the City!

2025-09-28 • via Nuitee
N
NAUSSER
8
Pros:

The house keeping can be a little more improved.

2025-09-28 • via Nuitee
T
Todd
8
Pros:

The place was clean, staff was very nice, the spa made the hotel- that part was amazing and well worth the trip (if you like spas) and it’s complimentary. We did have some issues - I booked a facial and the lady was a message therapist, not a professional esthetician. They did fix the issue. She would have been a fantastic message therapist, but make sure you double confirm your treatment. We had an issue with the shower leaking (had to use serval towels each morning to clean it up), we didn’t tell the hotel, but we told the cleaning lady so she didn’t think we were crazy people and using all of their towels. The lights went out mid- day one day on our floor (it lasted a few hours and we had to wait to get ready (not their fault, but sucked). The keys stopped working a few times and we had to go down to get new keys (little frustrating). They had to move us because we stayed in a room initially right under the gym- people started working out super early and slammed weights down, (not just once or twice) continuously. I do have to say that even with all of these issues, we did enjoy our stay and would recommend this hotel. I would suggest a little more attention in the lounge area-people had to wait sometimes for wine and food. The only had a few wine glasses and people had to use a not so good alternative for wine.

2025-09-28 • via Nuitee
N
Natalia
8
Pros:

Staff was great
Had to change the room as the air con didn’t work

2025-09-25 • via Nuitee
F
Filippo
10
Pros:

Nice food, staff and room

2025-09-22 • via Nuitee
A
Anthony
10
Un mot : Exceptionnel
Pros:

Nous avons passé 3 jours exceptionnels dans cet Hôtel et nous sommes tellement déçue de devoir partir… Le meilleur Hôtel que nous ayons fait et notre petit garçon de 1 an et demi ne dira pas le contraire. Surtout ne changez pas ! Nous reviendrons au plus vite !

2025-09-15 • via Nuitee
E
Erica
4
Pros:

During our stay, we came back one evening to an iman screaming in Arabic to a group of 20-39 people in the lobby. The scene was unreal and the hotel staff were not taking any action to remove those people making us feel unsafe and weird out being suddenly in the middle of a screaming match that sounded like a prayer or something

2025-09-11 • via Nuitee
H
Holly • family_with_children
10
Pros:

Friendly staff and perfect location - a beautiful park in the back yard and an easy walk to Sablon, Grand Place, and Mont des Arts. Beautiful views from the rooms and the best breakfast buffet we’ve experienced in three years of traveling Europe. The corner suites are well worth the money.

2025-09-09 • via Nuitee
E
Edward H • family
10
Pros:

I liked the service , staff, shining rooms

2025-09-09 • via Nuitee
C
Chris • partner
10
Pros:

Modern high quality hotel with fantastic views of the city

2025-09-07 • via Nuitee
G
guy
10
Lounge is excellent and worth the upgrade
Pros:

A modern hotel which is very comfortable. The lounge is worth the upgrade especially if you want somewhere to work.

2025-09-07 • via Nuitee
D
don
10
Pros:

Great overall location and comfortable

2025-09-04 • via Nuitee
P
Pedro
10
Pros:

Excellent stay.

2025-09-04 • via Nuitee
E
Eloise
10
Pros:

Amazing hotel. Very near the city centre of Brussels

2025-08-31 • via Nuitee