Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Good breakfast
Friendly staff
Wonderful amenities
Spectacular views
Cons:
Requires renovation
Room cleanliness needs improvement
Some rooms are smaller than expected
Expensive

Categories

Cleanliness
5.5
Mixed reviews on cleanliness, with some concerns that lowered the overall score.
Service
9
Service received high praise across most reviews, with guests highlighting friendly and helpful staff.
Location
9.5
Location was deemed excellent by nearly all reviewers, with special mentions of the view and accessibility.
Room Quality
7
Room quality received generally positive feedback for size and views, but some concerns about maintenance and cleanliness were noted.
Amenities
8.5
The amenities were frequently praised, especially the spa and pool areas, but there were no mentions of a gym.
Value for Money
6
Guests felt the hotel was expensive, and some questioned the value for money despite the positive aspects.
Food and Beverage
8.8
Food and beverage were consistently mentioned as excellent, with specific compliments on the breakfast and dining experience.
Overall Experience
8.5
Despite a few drawbacks, most guests had an exceptional overall experience and showed high likelihood to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-31 05:24

Property Description

Luxurious Accommodations
Fairmont Grand Hotel Geneva offers spacious rooms with calming tones and natural light, equipped with modern amenities including an iPad, plasma TV, and coffee/tea facilities.

Gourmet Dining Experiences
Indulge in a culinary journey at the hotel's 3 gourmet restaurants, offering Italian, steak, and Chinese cuisine. The FloorTwo Bar serves up delightful cocktails, while the Java Club nightclub and Théâtre du Léman provide evening entertainment.

Relaxation and Wellness
Unwind at the hotel's expansive Spa and Fitness Center, featuring Geneva's largest indoor pool and a variety of rejuvenating treatments. Enjoy stunning views of Lake Geneva and the Alps from this prime location.

Experience luxury and relaxation at Fairmont Grand Hotel Geneva. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note that guests under the age of 18 can only be accommodated in the company of an adult, and that only 1 child can be accommodated per room.

Please note that breakfast is not included in the charges for children sleeping in existing or extra beds. Breakfast is free for children up to 5 years of age, and costs CHF 25 for children between 6 and 12 years of age.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 35 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for CHF 100 per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 114 reviews
Cleanliness: 5.5
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 8.5
Value for Money: 6
Food and Beverage: 8.8
Overall Experience: 8.5
3
326graphy • Business • Petaling Jaya, Petaling District, Selangor
10
Exceptional Stay
Pros:

Instagram: 326graphy

I recently stayed at the Fairmont Grand Hotel Geneva, and it was an outstanding experience. The hotel's luxurious ambiance, cleanliness, and prime location were impressive. A special thanks to Gael for his excellent service at the lounge. His professionalism and warmth truly enhanced my stay. I highly recommend the Fairmont Grand Hotel Geneva and look forward to returning!

2024-12-01 • via Tripadvisor
J
Jason
10
Pros:

Very nice team

2024-10-08 • via Nuitee
C
Connector23636791445 • Business
10
Everything is perfect
Pros:

Every visit is a comfort, surrounded professional assistance from hotel's team and available facilities. Place, where would want to come back again soon!
The hotel suits for families stay, all everything necessary for this is available.

2024-10-06 • via Tripadvisor
A
Ann
4
Pros:

Very old and dated property.

2024-09-29 • via Nuitee
K
kasiabR3464ZG • Business
10
Very professional and friendly personnel
Pros:

Beautiful well located hotel, wonderful professional and friendly personnel.
After very welcoming registration I have been given a beautiful junior suite and treated with swiss chocolate which was complementary. Great customer service

2024-09-28 • via Tripadvisor
S
Steven
10
Pros:

The hotel is a short walk from the main train station which will get you anywhere you want to go. The restaurants near by are pricey but if you walk two or three blocks away there are reasonable options.

2024-09-28 • via Nuitee
6
686davidk • Couples
10
Great hotel and service
Pros:

Stayed here for 2 nights with Gate 1 travel. Wonderful hotel room with a great shower, lots of pressure and hot water. Maid service comes in the morning and evening.
Breakfast buffet has everything you would need.
I would definitely stay again.

2024-09-22 • via Tripadvisor
S
sorupinis • Family
8
Every member of staff was so helpful. Fairmont should remove the TV in the room that does not stay on for more than 30s
Pros:

We had an enjoyable stay at The Fairmont.
Thank you Lucie & Jordane at Reservation for giving us the rooms requested.
Thank you Alexane for arranging the Golden Pass Express tickets and giving us useful information.
Breakfast was excellent, well done Mauro and his team.
Thank you everyone including the cleaning staff.
Will come back again to Fairmont

2024-09-21 • via Tripadvisor
M
Michael • family
10
Pros:

Amazing property and staff!

2024-09-10 • via Nuitee
M
Michael
10
Pros:

Excellent service.

2024-09-08 • via Nuitee
A
ARTHUR
8
Pros:

The property overall is located in excellent location walkable to water taxis. The staff are extremely helpful very respectful. The concierge was extremely good in giving us ideas about touring around the city. The only issue the rooms is that it has an extremely deep shower tub that I had to get my wife Somehow every time she wanted to get out of the shower so if anybody is a senior, you have to ask for some accessible showers or if you have any difficulty getting into a shower tub it’s almost 2 1/2 feet deep

2024-08-27 • via Nuitee
A
alexandrakP3979HE • Couples
8
Great stay but a renovation is needed
Pros:

My partner and I were celebrating our 4-year anniversary at the hotel. The room and SPA were nice, the dinner at Il Vero was ok (small menu and regular Italian dishes), but we truly enjoyed our time at the bar with music and good cocktails! Even if there were not many people, we had fun by ourselves and nobody was disturbing us. However, the overall impression of the hotel is "old": it needs a renovation!

2024-08-26 • via Tripadvisor
J
jasonaW1097KM • Business
4
Avoid this Hotel- you can find better
Pros:

First, the positives. Great location. Out dated interior but quiet. The front desk ladies are the best in the business and I do not say this litely. Absolutely professional and perfect. The concierge excellent as well.

Now, the negatives. The food and beverage department is horrific. The food itself is good to excellent but staff and poor service is the worst I've ever seen for a such a presitigous brand. It really comes down to just bad management. Second, the hotel allows smoking. Some places reak of smoke.

2024-08-16 • via Tripadvisor
X
xbessard • Couples
10
outstanding
Pros:

It's always a great pleasure to be a guest at the FAIRMONT GRAND HOTEL GENEVA. Everything is just perfect. The reception is always available, the service very professional: discreet but personalized and efficient, the room magnificent, immaculate, the attention to detail exceptional. THANK YOU and BRAVO!

2024-08-16 • via Tripadvisor
F
farookk30 • Couples • Dubai, Emirate of Dubai
2
Never again am going to stay here poor service & old rooms
Pros:

We checked into the hotel on Wednesday, August 7th, 2024, with a check-out date of Sunday, August 11th, 2024. Unfortunately, our experience has been far from satisfactory.

The service and room quality were disappointing, with the TV frequently blacking out and the Wi-Fi requiring us to re-enter our credentials every time we left and returned to the room. The hotel is in dire need of a full renovation, and the staff could benefit from training to understand the true meaning of hospitality.

On Thursday, our used glasses were removed by housekeeping and never replaced. On Friday, the same happened with our tea cups and a spoon. Despite requesting replacements during the turndown service at 6 PM, nothing was provided by the time we returned at 10:15 PM. My wife called to complain, but no action was taken even by 11 PM. She needed a spoon for her medication, and the lack of response was unacceptable for a so-called five-star hotel.

Overall, our stay has been extremely disappointing, and I have several more complaints that only add to our dissatisfaction.

2024-08-09 • via Tripadvisor
Z
Z4555EAfrancescos • Couples
10
Best week of my life!!
Pros:

I had a really good time in this hotel,
The food and wine were amazing!!!🤩 such as the staff members like Emanuele who did an amazing job at customer service, he was really kind and sociable.
I really recommend going!!! I will be coming back for sure!

2024-07-30 • via Tripadvisor
1
120suhanip • Family
6
Meh
Pros:

The security guards suck they said we were being too loud cause we were in danger cause a creep asked us to drink and we were underaged. The pool was very cool and the beds felt like someone washed them and then dried them on the mattress. Honestly I give it a 3.

2024-07-25 • via Tripadvisor
N
nisrine • family
6
Pros:

Room clean, facilities not the best

2024-07-24 • via Nuitee
I
Ira
10
Pros:

Lovely view

2024-07-24 • via Nuitee
E
eugeniasQ2100SJ • Family
10
Fabulous Hotel
Pros:

The hotel is wonderful. It's all absolutely incredible. Location is perfect, the size of the rooms are great, the spa and pool area are spectacular, the service at the reception is excellent. Everything is extremely organized. 5 stars is not enough!! We will be back next year!!!!

2024-07-21 • via Tripadvisor