The Sultan Hotel & Residence Jakarta

Hotels
9 (446 reviews)
Jalan Gatot Subroto , Jakarta , ID

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Free
Children allowed

Facilities

ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Playground on site
Tennis lessons on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
See all facilities

Review Highlights

Pros:
Friendly, attentive and named staff praised repeatedly
Spacious rooms and large two-bedroom apartment options
Great central/strategic location
Good breakfast variety and quick service
Nice pool and family-friendly facilities
Many guests had pleasant, nostalgic overall experiences
Cons:
Aging property with old fixtures and some areas in decline
Cleanliness issues noted (stains, rusty shower heads, somewhat dirty)
Shower-in-bathtub layout difficult and slippery for some rooms
Drainage leak and maintenance issues in some units
Occasional crowding at breakfast during events; limited alternative dining
Difficulty hailing Grab/taxi from certain parts of the property

Categories

Cleanliness
7.5
Multiple reviews mention old stains on towels/bed sheets, rusty shower heads and kitchenware, and some areas being somewhat dirty or poorly maintained.
Service
10
Consistently praised: many staff members named for helpful, polite and attentive service (e.g., Andri, Sultanto, Pak Bayu, Jeje, Rohman, Raka, Nazurch, Serlida), guests repeatedly highlight excellent service.
Location
9.5
Several mentions of a great central/strategic location and convenience for getting around, though one note about difficulty hailing Grab/taxi in some spots.
Room Quality
8.5
Rooms described as spacious and large (two-bedroom apartment, generous size), but the property is aging (old hotel), with issues like deep/slippery bathtubs and dated fittings.
Amenities
8.8
Pool and sports facilities praised and well cared for by staff; dining areas and some facilities remain good, but portions of the property feel vintage/abandoned or in decline.
Value for Money
9
Mixed signals: some guests called the price ‘fantastic’ and enjoyed good value, while others referred to the hotel as pricey; overall perceived as good value given service and location.
Food and Beverage
9
Breakfast frequently noted as varied with quick service and complimentary shout-outs to F&B staff; some comments about restaurants/gardens showing decline but breakfast experience generally positive.
Overall Experience
9.7
Many guests report very pleasant stays, nostalgic visits, and repeat stays with strong recommendations; overall sentiment is highly positive despite some age-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:37

Property Description

Luxurious Accommodations
The Sultan Hotel & Residence Jakarta offers elegantly furnished bedrooms with modern amenities, ensuring a comfortable stay for guests. From flat-screen cable TVs to en suite bathrooms with hot shower facilities, each room is designed to provide a relaxing retreat.

Abundant Recreational Facilities
Spread across 23 acres of tropical gardens, the hotel boasts an outdoor swimming pool, tennis courts, and a spa offering rejuvenating massage therapies. Whether guests seek relaxation or activity, there are plenty of options to unwind and stay entertained within the hotel premises.

Diverse Dining Options
With six dining establishments on-site, guests can indulge in a variety of culinary experiences. From international dishes at Lagoon Café to authentic Japanese cuisine at Nippon Kan and Chinese favorites at Nan Xiang Steamed Bun, there's something to satisfy every palate. Book your stay at The Sultan Hotel & Residence Jakarta for a memorable and delightful experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 446 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 8.8
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.7
E
Escape34952985009 • Family
10
Review
Pros:

Staff ramah dan baik bgt hotel bersih the best

2026-06-13 • via Tripadvisor
L
lisbet848 • Couples • Benalmadena, Costa del Sol, Province of Malaga, Andalucia
10
Coming back
Pros:

It was a nostalgic trip back to Jakarta for me, coming to what used to be the Jakarta Hilton Hotel in the 1980s and 1990s. A bit sad to see the state of the restaurants and gardens, but I overall really enjoyed the stay. The service was incredible, and everyone was super friendly. The location of the hotel is perfect, so I can really recommend it. I had a great time there, and the price was also fantastic.

2026-06-10 • via Tripadvisor
鈴木 • solo_traveller • jp
7
2026-06-10 • via Nuitee
O
orido • solo_traveller • ph
8
Rooms are big, food is good but it’s just an old hotel
Pros:

Spacious room

Cons:

Old hotel

2026-06-08 • via Nuitee
L
L6984IDbellaa • Friends getaway
8
Breakfast experience
Pros:

Staying here for Raisa Live in Concert! Nyaman sekali disini, menu bfast beragam dan pelayanan cepat. Station egg cepet pol antriannya. Mba Jeje very helpful and serving us politely and kind!

2026-06-06 • via Tripadvisor
L
LucaCrippa • solo_traveller • it
7
2026-06-04 • via Nuitee
6
622safiyaa • Family
10
one day getaway
Pros:

you can tell the hotel is vintage yet has an enchanting vibes. the pool is great, the staffs are really nice, especially pak bayu the pool attendant and pak anwar the security are really helpful

2026-06-03 • via Tripadvisor
T
Thaddeus • solo_traveller • au
3
Pros:

Staffs are friendly

Cons:

Facilities are old, somewhat dirty, drainage of our sink was a bit leaky, the shower head is somewhat rusty, the towels and bed sheets have old stains on them, the pots and pans in the kitchen are rusty, the location is hard to take grab or taxi out of, there is an abandoned section of the property but they don't tell you about it.

2026-06-02 • via Nuitee
K
Kartik462 • Friends getaway
10
Great service
Pros:

Had a great time at the hotel. Special thanks to Andri and Sultanto, best of the best service.

2026-06-01 • via Tripadvisor
J
jasminerzaa • Family
10
Staycay at Sultan
Pros:

I had a really great experience during my staycation at Sultan.

2026-05-30 • via Tripadvisor
R
Rocky97 • solo_traveller • pl
9
2026-05-30 • via Nuitee
R
Rosmini • couple • au
8
Very pleasant stay
Pros:

Big two bedroom apartment

Cons:

The shower is inside the bathtub, it was very difficult to get in and out as the bathtub quite deep and slippery. It would be nice if the shower separated, or not inside the bathtub

2026-05-25 • via Nuitee
A
Arlette Suzy Puspa Pertiwi • couple • id
9
Kali ke-3 nginap di sini
Pros:

Lokasi deket kemana mana

Cons:

Sebenarnya hanya saat sarapan aja yang berkendala. Karena sedang ada event, sarapan antriannya kayak apa aja. Saya sendiri akhirnya memutuskan gak sarapan. Sebaiknya kalau sedang ada event buka lagi lah tempat lain untuk sarapan

2026-05-21 • via Nuitee
C
Coastal03791860462 • Family
8
Review
Pros:

serlida house keeping did a great job, she’s so kind

2026-05-15 • via Tripadvisor
T
Tour66927801925 • Business
10
best
Pros:

abel and fauziahWe had a very pleasant experience with both receptionists, Causing and Abe, at Hotel Sultan, Indonesia. They were extremely polite, welcoming, and always ready to assist with a positive attitude. Their professionalism and quick response made our stay smooth and comfortable.

They handled all our queries efficiently and ensured we felt well taken care of throughout our visit. Truly appreciated their excellent customer service.

Thank you for the great hospitality!

2026-05-05 • via Tripadvisor
T
Trek53203099069 • Business
10
Breakfast @ peacock
Pros:

Great job by pak Andri and fildzah .keep up the.good work .

2026-05-03 • via Tripadvisor
S
Sherpa26139609292 • Family
10
Back to 90 Staycation
Pros:

Looks like an old stuff but still good in some areas such as the dining area and sports facilities. Pak Bayu Maulana as a swimming pool tenant is very kind and friendly.

2026-05-01 • via Tripadvisor
V
Vacation553143 • Solo travel • The Hague, South Holland Province
10
Creat central location
Pros:

Its been a while since my last sray at the Sultan. the hotel occupies a great central location. The rooms ar ea generous size and if you ask nicely for an upgrade you usually get one. As a swimmer i iused the pool every morning. Rohman the Pool man takes great care of the pool keeping it in tip tip condition. Thank you Rohman

2026-04-29 • via Tripadvisor
P
Passenger62382314499 • Business
10
Lagoon cafe
Pros:

Nice... overall good, like this
To ka Devin n ka bunga Gudluck..
Lokasi strategis, nyaman

2026-04-09 • via Tripadvisor
A
ABO RAYAN • couple • sa
1
Pros:

قديم وغالي والدخول له معقد كانك في لعبة دهاليز

2026-03-30 • via Nuitee