Crowne Plaza Knoxville Downtown University by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.1 (869 reviews)
401 West Summit Hill Drive , Knoxville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Parking difficulties
Maintenance problems

Categories

Cleanliness
8.1
Some guests reported issues with cleanliness, including strong odors and complaints about the state of the carpets.
Service
9.6
Generally positive sentiment with friendly and attentive staff.
Location
9.6
Conveniently located near downtown, close to necessary amenities.
Room Quality
8.6
Most guests found rooms comfortable, but some had complaints about maintenance.
Amenities
9.6
Positive comments regarding the amenities provided in the hotel.
Value for Money
8.6
Some guests felt it was slightly overpriced considering the cleanliness issues.
Food and Beverage
9.1
No specific complaints, standard offerings for a hotel of this quality.
Overall Experience
9.6
Despite a few issues, the overall experience was positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:01

Property Description

Convenient Location
Located just a 10-minute walk from the University of Tennessee and the Knoxville Convention Center, the Knoxville Crowne Plaza Hotel offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy a comfortable stay in rooms featuring warm colors, hardwood furniture, flat-screen TVs with cable, work desks, and coffee makers. Stay connected with free in-room Wi-Fi and take advantage of the 24-hour gym, business center, and dry cleaning services.

Dining and Entertainment
Savor delicious meals at Mahogany's restaurant for breakfast and unwind at The Library bar in the evenings. With a full-service bar, you can relax and socialize after a busy day of work or exploration.

For a memorable stay in Knoxville, book your room at Crowne Plaza Hotel now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 869 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.6
Room Quality: 8.6
Amenities: 9.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 9.6
T
Timothy • family_with_children • us
1
Pros:

Location and hotel was very nice

Cons:

Unruly loud party in the Suite across the hall.. Management let them know that we complained, informed them that it was guest across the hall. Party continued and we left before 10 p.m. It was a shame, because it really is very nice and conveniently located.

2026-02-10 • via Nuitee
B
Benoit • couple • us
10
2026-01-27 • via Nuitee
A
Avet • couple • us
10
2026-01-26 • via Nuitee
L
Linda • extended_group • us
10
2026-01-23 • via Nuitee
B
Beverly • family_with_children • us
5
Will not stay here again.
Pros:

Room was clean and comfortable. Staff was friendly and helpful.

Cons:

When I booked this hotel it promoted breakfast was included. Breakfast was not included. Restaurant on site is way over priced. This hotel is hard to get to especially when construction was going on at the time. You have to pay for parking. For never being in downtown Knoxville this was a surprise to me. Will not stay here again.

2026-01-21 • via Nuitee
R
Rita • extended_group • us
9
Pros:

The place was very clean and comfortable. Location was excellent, we walked to every restaurant that we ate at.. The only thing was the noise of downtown, a train,construction close by. several roads close to make it difficult to get around.But overall it was a great trip and when we come back to knoxville we will stay there again because it's so convenient. Staff was absolutely fabulous, friendly,courteous ,so helpful.

Cons:

The downtown noise but we know that you can't do anything about that.

2026-01-20 • via Nuitee
J
Janet • extended_group • us
7
2026-01-19 • via Nuitee
M
Marcia • couple • us
10
Pros:

Everything. Clean and close to everything downtown

2026-01-19 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
10
2026-01-19 • via Nuitee
R
Retha • couple • us
9
I would definitely stay there again. It's located in the heart of downtown Knoxville
Pros:

Everything was great. The room was clean and we slept very peaceful.

Cons:

The breakfast was over priced for the buffet.

2026-01-19 • via Nuitee
B
Barbi • family_with_children • us
10
We will make this our place to stay when we visit our daughter.
Pros:

Clean. Staff friendly. Easy check in. Great parking. Natalie went above and beyond to help with forgotten toothbrush and razor. Also had leak in shower while I was out and we were given a free upgrade and housekeeping staff is on point.

Cons:

Clean. Great location in regards to the UT campus. And also the market square was great. The pool was clean and exercise rooms were nice.

2026-01-19 • via Nuitee
K
Karen • couple • us
10
Great experience all around!
Pros:

Nice looking property, made us feel special. The breakfast Buffet and the server were amazing. I will recommend to anyone planning to stay in the Downtown Knoxville area.

2026-01-19 • via Nuitee
L
Lance • couple • us
10
I will always remember this stay, it was very memorable.
Pros:

the service and the staff were exceptional, I felt welcome from the moment we drove into the property.

Cons:

my only complaint was the buffet, but that was a choice I made, I don't generally order from buffet

2026-01-19 • via Nuitee
B
Brackett • couple • us
10
wonderful location and accommodations for our needs.
Pros:

Location and accommodations were excellent.

Cons:

The very low toilet!

2026-01-19 • via Nuitee
G
Gerald • couple • us
10
2026-01-19 • via Nuitee
A
Adrian • family_with_children • us
8
Cons:

I didn't like that the TV didn't have Netflix or Hulu on it. The showers could be alittle bigger

2026-01-18 • via Nuitee
J
Jeffrey • family_with_children • us
10
2026-01-18 • via Nuitee
T
Tom • extended_group • gb
8
2026-01-15 • via Nuitee
J
Janaisha • couple • us
10
Great stay, will book again
Pros:

Clean, professional, courteous staff, upscale amenities

Cons:

Parking

2026-01-13 • via Nuitee