Crowne Plaza Knoxville Downtown University by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.1 (979 reviews)
401 West Summit Hill Drive , Knoxville , us
+1 865-522-2600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Parking difficulties
Maintenance problems

Categories

Cleanliness
8.1
Some guests reported issues with cleanliness, including strong odors and complaints about the state of the carpets.
Service
9.6
Generally positive sentiment with friendly and attentive staff.
Location
9.6
Conveniently located near downtown, close to necessary amenities.
Room Quality
8.6
Most guests found rooms comfortable, but some had complaints about maintenance.
Amenities
9.6
Positive comments regarding the amenities provided in the hotel.
Value for Money
8.6
Some guests felt it was slightly overpriced considering the cleanliness issues.
Food and Beverage
9.1
No specific complaints, standard offerings for a hotel of this quality.
Overall Experience
9.6
Despite a few issues, the overall experience was positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:01

Property Description

Convenient Location
Located just a 10-minute walk from the University of Tennessee and the Knoxville Convention Center, the Knoxville Crowne Plaza Hotel offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy a comfortable stay in rooms featuring warm colors, hardwood furniture, flat-screen TVs with cable, work desks, and coffee makers. Stay connected with free in-room Wi-Fi and take advantage of the 24-hour gym, business center, and dry cleaning services.

Dining and Entertainment
Savor delicious meals at Mahogany's restaurant for breakfast and unwind at The Library bar in the evenings. With a full-service bar, you can relax and socialize after a busy day of work or exploration.

For a memorable stay in Knoxville, book your room at Crowne Plaza Hotel now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Location

Guest Reviews

9.1
Based on 979 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.6
Room Quality: 8.6
Amenities: 9.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 9.6
C
carol • solo_traveller • us
9
Pros:

The beds are excellent comfy.

Cons:

The breakfast I bought at the restaurant there was awful. The waitress wasn't good either. The hostess Ava was EXCELLENT.

2026-08-27 • via Nuitee
M
Mark • solo_traveller • gb
9
2026-08-25 • via Nuitee
S
Sherry • couple • us
10
Overall wonderful
Pros:

Very nice , clean rooms and friendly staff

Cons:

Nothing

2026-08-24 • via Nuitee
M
Mandy • couple • us
9
Pros:

N/A

2026-08-24 • via Nuitee
C
Christopher • solo_traveller • us
9
Pros:

Great staff

2026-08-24 • via Nuitee
S
Sergey • extended_group • kz
10
Pros:

Все было отлично

2026-08-24 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-08-23 • via Nuitee
J
Jennifer • couple • us
10
Perfect place to unwind after a busy work day.
Pros:

Location to my office.

Cons:

Pool hours were very nice in the evening.

2026-08-23 • via Nuitee
G
Gary • solo_traveller • gb
9
2026-08-22 • via Nuitee
J
Jason • couple • us
10
Pros:

Very friendly staff and clean property. The location was great with a wonderful view of the fireworks over the river.

2026-08-18 • via Nuitee
A
APlaza • solo_traveller • us
10
Excellent choice neat UTK
Pros:

Excellent location. Great breakfast, spacious room, comfortable bed and goid shower

2026-08-16 • via Nuitee
L
Lorrie • extended_group • us
9
2026-08-11 • via Nuitee
C
Courtney • solo_traveller • us
10
2026-08-11 • via Nuitee
G
Gabriel • family_with_children • us
10
Enjoy staying here
Pros:

Amazing food

Cons:

All good!!

2026-08-03 • via Nuitee
M
Morela • family_with_children • hn
10
Awesome!
Pros:

Staff was super friendly, property location is awesome (walking distance to everything downtown).

2026-07-24 • via Nuitee
R
Rachael McDaniel • solo_traveller • us
8
Pros:

Nice hotel

Cons:

Parking garage sucks! The staff overall was not nice/friendly. They spoke to people like they were beneath them ( besides the lady I had at check in she was nice) my card was tried to be ran multiple times for our stay. Thankfully I used a card that I put just enough money on for this various reason. Definitely won't be my first choice in a hotel in Knoxville.

2026-07-21 • via Nuitee
C
Charlotte • solo_traveller • us
8
Pros:

Good location to stay in hotel for wedding event.

Cons:

Poor bathroom setup...sink area collects water. Closet difficult to access floor area.

2026-07-20 • via Nuitee
L
Laura • couple • us
1
Disappointing.
Pros:

The location is great.

Cons:

Far too much loud noise all through the night made it impossible to get a good nights sleep. This was easily the noisiest hotel I’ve ever experienced.

2026-07-20 • via Nuitee
N
Nancy • couple • us
9
We always have a great visit!
Pros:

Great location, clean, nice staff.

2026-07-20 • via Nuitee
J
Julie • family_with_children • us
10
Just what we needed after a long drive!
Pros:

We drove 13 hours to get there & were grateful for the ease of parking & check-in. Even grabbed a glass of wine before bed & a delicious breakfast before checkout. Thank you!

Cons:

Can’t think of anything!

2026-07-17 • via Nuitee