Crowne Plaza Knoxville Downtown University by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.1 (933 reviews)
401 West Summit Hill Drive , Knoxville , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Parking difficulties
Maintenance problems

Categories

Cleanliness
8.1
Some guests reported issues with cleanliness, including strong odors and complaints about the state of the carpets.
Service
9.6
Generally positive sentiment with friendly and attentive staff.
Location
9.6
Conveniently located near downtown, close to necessary amenities.
Room Quality
8.6
Most guests found rooms comfortable, but some had complaints about maintenance.
Amenities
9.6
Positive comments regarding the amenities provided in the hotel.
Value for Money
8.6
Some guests felt it was slightly overpriced considering the cleanliness issues.
Food and Beverage
9.1
No specific complaints, standard offerings for a hotel of this quality.
Overall Experience
9.6
Despite a few issues, the overall experience was positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:01

Property Description

Convenient Location
Located just a 10-minute walk from the University of Tennessee and the Knoxville Convention Center, the Knoxville Crowne Plaza Hotel offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy a comfortable stay in rooms featuring warm colors, hardwood furniture, flat-screen TVs with cable, work desks, and coffee makers. Stay connected with free in-room Wi-Fi and take advantage of the 24-hour gym, business center, and dry cleaning services.

Dining and Entertainment
Savor delicious meals at Mahogany's restaurant for breakfast and unwind at The Library bar in the evenings. With a full-service bar, you can relax and socialize after a busy day of work or exploration.

For a memorable stay in Knoxville, book your room at Crowne Plaza Hotel now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 933 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.6
Room Quality: 8.6
Amenities: 9.6
Value for Money: 8.6
Food and Beverage: 9.1
Overall Experience: 9.6
V
Veronika • couple • us
10
Pros:

The location, the cleanliness, the staff, the comfort.

Cons:

Nothing.

2026-06-26 • via Nuitee
A
Antonio • family_with_children • us
10
Pros:

Excelente todo

2026-06-25 • via Nuitee
L
Lisa • couple • us
9
Great hotel, great staff and lovely place to stay with the beds being comfortable.
Pros:

The property was beautiful inside and out and was close to where we needed to go.

Cons:

For the amount of money we spent, there was not a free breakfast.

2026-06-24 • via Nuitee
H
Heather • extended_group • us
8
Nice hotel in downtown Knoxville.
Pros:

What we needed, where and when we needed it. Plenty of linens and towels.

Cons:

The room was damp/humid, even with ac running. There was no vent in the bathroom. There was at least a 1-inch gap between the door and the floor, allowing bright light in. (Used an extra towel to line the door to block the light.)

2026-06-24 • via Nuitee
L
Lynne • couple • us
9
2026-06-23 • via Nuitee
A
Artur • solo_traveller • us
8
2026-06-22 • via Nuitee
L
Lindsay • family_with_children • us
7
Great location and excellent staff
Pros:

Breakfast was great and staff was super helpful and friendly

Cons:

Everything was great, pool could have been heated and a hot tub would have been 🔥🔥

2026-06-20 • via Nuitee
K
kim • couple • us
10
Pros:

The staff are wonderful

Cons:

Na

2026-06-19 • via Nuitee
L
Lloyd • couple • us
8
Pros:

Shout out to Robert, he helped and is very pleasant. The itself is beautiful

Cons:

The location is a pain to get to in downtown. Homeless people and druggies outside the entrance after dark.
The wad of pubic hair in our bed was not good. No free snacks or breakfast

2026-06-17 • via Nuitee
J
joy • couple • us
10
Great place to stay!
Pros:

Great location, clean and comfy rooms

2026-06-16 • via Nuitee
S
Stephanie • extended_group • us
1
Treated low quality because we booked through booking.com.
Pros:

Entirely bad experience. I have stayed so many times at Marriotts and a handful of time at Crown plaza when I was younger.
Decided to try the Crown again since it was advertised on Booking.com. However - the manager at front desk was condescending, acting like we shouldn’t be there because it was booked through booking.com.
Would it honor the correct room as promised through booking.com. Tried to give me a room that he said “we only have 2 of those rooms for people like you who book through there” how appalling!
Then I showed him my reservation and what it include with city views and premium queen room and he said he can’t control what booking.com advertised and we can just cancel the reservation. Obviously this was not feasible as it was 10 pm and we just got in from a long drive for 9 hours, so why would we cancel?
He told me they had zero rooms left in the entire hotel but it was pretty quit ironically.
I overheard someone say there was an attorney convention and I kindly explained to the manager that I was going to ask an attorney how this situation would be handled - he ironically came up with a replacement room that he told me was equivalent to the room I booked.
Yes it did have city views, however it was a tiny shoe box. When I asked an employee soon checkout about the room I was told it was aa standard room in which I stated it was not a premium room? I was told no it wasn’t when in fact the manager the 2 night prior stated it was the same room.
I didn’t like the games they were playing. We spent another 700 there on 2 meals, lunch and dinner with drinks as well as valet parking for the 2 nights we stayed. We aren’t shy about spending money at all.
Still applauded to be laughed at if I ask about the advertiser t stating city room and laughed at and told “ well if you want to think it’s a city view, I guess it kind of is from the abc kid the building toward the back of the city.

Cons:

Please see above. Also stains on ceiling of room looked like black mold slightly
Painted over and the room was extremely hot despite keeping the air at the locked 65 allowed level to turn it to.

2026-06-16 • via Nuitee
D
Darius • solo_traveller • us
10
Pros:

Everything

Cons:

Loved everything and staff

2026-06-15 • via Nuitee
J
Joel • family_with_children • us
10
2026-06-13 • via Nuitee
O
Oliver • extended_group • gb
7
Pros:

great location, able to walk downtown. very spacious room and comfortable beds. front of house staff very friendly and welcoming.

Cons:

shame there was no breakfast included. outdoor noise very high, proximity to train line so was woken up by freight train in the night.

2026-06-13 • via Nuitee
B
Brian • couple • us
10
2026-06-09 • via Nuitee
E
Elizabeth • couple • gb
1
Worst hotel in thirty year by a long way
Pros:

Location good, Room clean.

Cons:

Road noice all night, No soundproofing at all could hear people talking everywhere gaps under doors so sound could travel. Could hear constant noice from above also and all sides this Hotel should not be available to rent.

2026-06-09 • via Nuitee
D
Douglas • family_with_children • us
10
Clean laminate flooring carpet removed
Pros:

Given the location just blocks away from a not so pretty area I understand the need for garage parking. There was a sence of comfort and security.

Cons:

If a parking fee of $25 is charged that should be explained from the start. For the receptionist to say that the parking fee will drop off once you exit the parking garage and drop the key in the box and customer service to say otherwise is angering and deceptive.

2026-06-06 • via Nuitee
S
Sabrina • couple • us
10
It was what I wanted. Close to government building and market square.
Pros:

How close to market square and the friendliness the staff was.

Cons:

Na

2026-06-05 • via Nuitee
J
J • solo_traveller • us
9
I will stay there again. staff super friendly
Pros:

I loved the breakfast options

Cons:

The parking garage exit was a little tricky. You need a key card to exit and i left mine in my room at checkout. I had to re-park and go inside to get a new key card. Not the end of the world but a little awkward to exit the parking garage. Just be prepared if you have a car.

2026-06-05 • via Nuitee
W
Wesley • family_with_children • us
9
Great place to stay, friendly, clean, and great location
Pros:

Very friendly and knowledgeable staff. Extra bonus, the hotel was very clean and smelled great.

Cons:

I wish they had a free breakfast but otherwise everything was wonderful.

2026-06-02 • via Nuitee