Embassy Suites by Hilton Baltimore at BWI Airport

Hotels
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Embassy Suites Hotels
8.2 (1493 reviews)
1300 Concourse Drive , Linthicum Heights , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean Rooms
Hardworking Staff
Decent Breakfast
Cons:
Parking Issues
Noisy Hallway
Slow Service at Breakfast

Categories

Cleanliness
8.03
Cleanliness was noted positively, but some issues with the facilities suggest room for improvement.
Service
8.5
Staff worked hard to accommodate guests, particularly during the busy New Year's Eve period.
Location
8.54
Location was convenient but parking presented challenges, requiring more lighting.
Room Quality
7.99
Rooms were standard but had some issues such as noise from the hallway.
Amenities
8.02
Amenities were decent, but some areas like parking and washcloth availability could be improved.
Value for Money
7.98
Overall value is reasonable for the services offered, but minor issues noted.
Food and Beverage
8.53
Food quality was acceptable, but service at the breakfast omelet station struggled to keep up.
Overall Experience
8
A generally pleasant stay but marred by some significant inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:33

Property Description

Luxurious Suites with Free Amenities
This Embassy Suites by Hilton Baltimore at BWI Airport hotel offers spacious suites with separate living rooms and bedrooms, along with convenient amenities like a refrigerator, microwave, and flat-screen TV.

On-Site Recreation and Business Facilities
Guests can enjoy the indoor pool, fitness centre, and business centre during their stay. Whether for leisure or work, the hotel provides facilities to cater to all needs.

Convenient Services and Transportation
With a free airport transfer service, cooked-to-order breakfast, and nightly manager's reception, guests are treated to a comfortable and indulgent experience. Additionally, the free shuttle service to the AmTrak train station and Marc light rail system provides easy access to explore downtown Baltimore.

Book now for a delightful stay at Embassy Suites by Hilton Baltimore at BWI Airport!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1493 reviews
Cleanliness: 8.03
Service: 8.5
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 8.53
Overall Experience: 8
K
Kellie • solo_traveller • us
10
2026-03-27 • via Nuitee
H
Harriet • couple • us
2
See my previous comments
Pros:

The room was clean and comfortable.

Cons:

I have gone to this same hotel many times before, including recently. Parking was always free. I was shocked to see the parking lot was packed and that there was an automatic arm blocking my usual entrance. It was pouring rain in the dark with poor visibility. Not knowing what to do I turned into the lot from another interest just to slam my bumper into a pole that had been placed there to prevent entry. So I have a damaged bumper I parked at the only space available which was a long distance from the hotel). I did not get a message that the parking situation had changed.

The woman -Brianna- at the desk was rude and dismissive as I came in-hair dripping. No greeting, no expression of regret about my parking experience, only to say “Oh, you drive here?” (I told her I had driven 4 hours from Virginia when I came in so I guess she expected me to walk from Richmond. Then said she needed my tag number. I told her I could not recall it, and without blinking an eye she told me she had to have it or I’d get a ticket. Again, it’s dark and there’s a downpour, so I looked her in the eye and said “Well I’m not going to go get it”. Only then did she say I could bring the ticket back to the desk when I leave and they could fix it.

Once checked in I received an automatic greeting welcoming me and asking how my stay was so far, so I typed my complaint. I got a response indicating I’d get a call to discuss it. I didn’t receive a call that night or the next morning, only getting that same greetings as a text. Turns out the manager did try calling my room a number of times but when I inspected the phone it didn’t work- it wasn’t even attached to the wall. Just a useless decoration. So I let the manager know and was told it would be fixed. It never was. It appears someone attached a phone line to the phone but still no dial tone. I had no phone my entire stay.

2026-03-26 • via Nuitee
L
Ledra • solo_traveller • us
8
Would stay here again
Pros:

It was clean, staff very nice

Cons:

Early am hours verbal fighting with a group of people for 30 minutes. Woke me up. Was very concerned safety wise.
Eating area, luggage should be kept out of the area and no tables near food and coffee area. To hard to navigate around and then luggage in the way. Looking for accident to happen.

2026-03-26 • via Nuitee
T
Tyra • couple • us
10
2026-03-26 • via Nuitee
N
Nikki • couple • us
10
2026-03-25 • via Nuitee
D
David E • couple • us
8
Fine
2026-03-23 • via Nuitee
V
Veronica • solo_traveller • us
5
2026-03-22 • via Nuitee
K
Kathleen • couple • us
10
2026-03-22 • via Nuitee
N
Natausha • extended_group • us
7
Nice too nice this time
Pros:

Breakfast and dining.area

Cons:

Noise, alarms throughout the night and a neighbor room knocking on my door awaiting me several times during my stay. The spa/Hot tub is not work and the system at the front desk was not working upon arrival.

2026-03-21 • via Nuitee
N
NAMSOO • couple • us
5
Don't want to go back this location.
Pros:

I always like the omelet,
When I booked, your website said free parking but parking system charged total 20 dollars, towels provided minimum.

2026-03-21 • via Nuitee
K
Kraka • couple • gh
9
2026-03-20 • via Nuitee
W
Williams • couple • us
10
2026-03-19 • via Nuitee
K
Karmen • couple • ch
8
2026-03-19 • via Nuitee
J
James • solo_traveller • us
8
Pros:

The property was very nice and the little get together our was very nice. I wish they just told me when I checked in, but we did make it eventually.

Cons:

The shuttle that was supposed to take me to the airport, which is sort of the reason why I was staying at this hotel evidently broke down and was not not available to take us to the airport. Huge inconvenience and a good $60 out of my pocket for an Uber driver. The other issue is everybody tells me that don’t give me points all the points. Don’t do me any good? I have your app. I’ve downloaded it, but it never works.

2026-03-19 • via Nuitee
D
Daniel • couple • us
8
Pros:

Good variety of breakfast foods.

Cons:

Other than having to figure out how to adjust the shower faucet, my overall experience was very good.

2026-03-17 • via Nuitee
C
Camela • extended_group • us
8
2026-03-17 • via Nuitee
S
Sharon • solo_traveller • us
2
Not a friendly environment, felt very unwelcomed and felt the staff annoyed we were they, very very very RUDE STAFF
Pros:

Poor removal of snow for parking, absolutely horrendous

Cons:

Paying for parking!!!!!!!!!! Ridiculous

2026-03-17 • via Nuitee
A
annsE4175KF • Family
10
Very Amazing
Pros:

My experience at Embassy Suites was amazing, I was assisted by Ms.Yvonne Brown that was such an amazing help. Ms.Brown answered all my questions and satisfied my concerns in a very polite manner. She made my stay very comfortable and I will definitely be coming back and hope to see Ms.Yvonne again. Thank you

2026-03-16 • via Tripadvisor
L
Lanique • family_with_children • us
8
Second time there
Pros:

It’s nice

Cons:

The food

2026-03-16 • via Nuitee
D
Dan • family_with_children • us
5
Embassy suites was missing the basics.
Pros:

The breakfast was great. Get there early. The hotel is so crowded. They tried their best to keep up but this hotel was packed.

Cons:

Towel shortage? Two towels provided in a room for four people? No towels at the pool. Told front desk about lack of towels. No response.

2026-03-16 • via Nuitee