Hilton Knoxville

Hotels
•
Hilton Hotels & Resorts
8.3 (1035 reviews)
501 West Church Avenue , Knoxville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High fees
Limited amenities
Noise issues

Categories

Cleanliness
7.69
Some rooms had cleanliness issues noted, but generally acceptable.
Service
9.16
Staff were consistently friendly, helpful, and attentive.
Location
9.2
The hotel is conveniently located near downtown.
Room Quality
8.15
Rooms were generally clean and comfortable despite some noise issues.
Amenities
7.68
Limited amenities and issues with only one elevator functioning.
Value for Money
7.14
High fees and limited accommodations do not match the price.
Food and Beverage
8.69
Breakfast options were appreciated and well-received.
Overall Experience
8.66
Overall, a positive stay overshadowed by some operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:50

Property Description

Prime Location and Connectivity
Connected via sky bridge to the Knoxville Convention Center, our hotel in the heart of the city offers unparalleled convenience for business and leisure travelers. Situated just a short distance from the University of Tennessee campus, explore the city with ease.

Modern Amenities and Facilities
Experience comfort in our guestrooms equipped with a flat-screen TV, work desk, and seating area. Enjoy complimentary toiletries and make the most of our fitness center, outdoor pool, and sundeck. Indulge in delicious meals at our onsite restaurant and unwind at the lounge, outdoor bar, and patio with a fire pit.

Nearby Attractions
Discover Knoxville's popular attractions with the Knoxville Zoo just 9.7 km away and Dollywood a scenic 57.1 km drive from our hotel.

Book now for a memorable stay at Knoxville Hilton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 1035 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.69
Overall Experience: 8.66
T
Tracey • solo_traveller • us
8
2026-06-11 • via Nuitee
J
Justin • family_with_children • us
10
2026-06-08 • via Nuitee
C
Corbin • solo_traveller • us
8
2026-06-08 • via Nuitee
C
Carrie • couple • us
10
2026-06-07 • via Nuitee
J
jonathan • solo_traveller • us
8
Overall nice stay. I would recommend the Hilton Knoxville.
Pros:

hotel location near TN Theater

Cons:

check in seemed slow and laborious. Just seems like it could be quicker if you made a reservation.

2026-06-04 • via Nuitee
D
David • couple • us
8
Pros:

Location was convenient to the convention center

Cons:

Rooms are slightly outdated.

2026-06-01 • via Nuitee
L
Linda • solo_traveller • us
10
2026-06-01 • via Nuitee
B
Brathwaite • couple • us
1
2026-05-30 • via Nuitee
D
Dawn • solo_traveller • us
10
Pros:

The staff was amazing

Cons:

Nothing

2026-05-30 • via Nuitee
T
theresa • couple • us
10
2026-05-26 • via Nuitee
C
candicemZ2795LI • Solo travel
10
Southern hospitality at its finest
Pros:

Anders, James & Brian.. Most helpful & Kind valets in Knoxville/ Much Love🐾🐾

2026-05-22 • via Tripadvisor
O
O9478RLmargaretd • Business • Morganton, North Carolina
10
Great hotel, wonderful staff, delicious food for conference
Pros:

Team conference at this fabulous hotel; banquets a 5 out of 5, great food team luncheon, nice high-end quality, delicious Tee banquet, captain 11 out of 10

2026-05-19 • via Tripadvisor
J
Jane • couple • us
6
Fair, as I was angry that I was not forewarned about very significant rate hike.
Pros:

Staff was helpful and friendly

Cons:

I was extremely upset by the rate hike for which I was not forwarned. I booked last June, with an acceptable rate. But the rate nearly tripled without warning. When I questioned it, I was told it was graduation weekend, and rates go up. I should have been informed.

2026-05-19 • via Nuitee
A
Andrew • couple • us
9
2026-05-18 • via Nuitee
S
Scott • couple • gb
9
2026-05-09 • via Nuitee
R
rice • couple • us
6
Over priced , needs modernizing
Pros:

Location was good. Liked Starbucks in lobby

Cons:

The hotel is not very modern. The outside bar had potential to be great but was not open which was surprising as it was a busy weekend with a big concert in town. The inside bar was very boring. Overall it’s extremely overpriced especially compared to nearby hotels

2026-05-08 • via Nuitee
J
joburkholder1 • Business • Annapolis, Maryland
8
Older Hilton but great staff
Pros:

The hotel main lobby and restaurant are very nice spaces. The rooms could be updated. Overall, decent stay. The staff was very nice at the front desk.

2026-05-05 • via Tripadvisor
A
Amelda • couple • za
6
Never again at the Hilton!
Pros:

Centrally located. the coffee machine was broken
And did not work. Room service responded swiftly with a replacement of the machine.

Cons:

When a guest can clearly show on their bank account that payment has already been deducted, the appropriate response is to trace the transaction—not to charge them again with a simple “it’s not reflected on our system.” Unfortunately, reception insisted that I pay a second time at check-in, resulting in a double charge.

I then spent weeks dealing with my bank in South Africa to reverse the duplicate transaction. This required additional back-and-forth with the hotel’s accounts department to obtain written confirmation that I did not owe any outstanding amount before the bank would process the reversal. It was a significant sum, which made the situation even more stressful.

In addition, the hotel attempted to charge us $40 per night for weekend parking, despite the fact that most public parking garages in the area are free until Monday at 07:00. This option was not disclosed to us. Fortunately, we explored alternatives ourselves and found free parking directly across from the hotel’s garage.

Overall, this experience reflected poorly on both the hotel’s billing processes and its transparency with guests.

They did not clean our room either, no fresh towels during our stay, no complimentary water (not even on arrival).

2026-05-03 • via Nuitee
S
Sarah • solo_traveller • us
7
Alright for 2 Nights
Pros:

Comfortable

Cons:

There wasn't a microwave in my room, there also wasn't warm water from the shower or a mat for drying off- I had to put a towel down. To my surprise, there wasn't a bathroom fan to turn on for the shower either.

2026-04-29 • via Nuitee
M
MattMara • Business • Apex, North Carolina
4
Older hotel with some issues
Pros:

My stay the week of April 20th, 2026 2 of the 3 elevators were not working on and off.
My room’s bed had stains on the side of the box spring cover.
This is an older property in a good location.

2026-04-27 • via Tripadvisor