Hilton Knoxville

Hotels
•
Hilton Hotels & Resorts
8.3 (1075 reviews)
501 West Church Avenue , Knoxville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High fees
Limited amenities
Noise issues

Categories

Cleanliness
7.69
Some rooms had cleanliness issues noted, but generally acceptable.
Service
9.16
Staff were consistently friendly, helpful, and attentive.
Location
9.2
The hotel is conveniently located near downtown.
Room Quality
8.15
Rooms were generally clean and comfortable despite some noise issues.
Amenities
7.68
Limited amenities and issues with only one elevator functioning.
Value for Money
7.14
High fees and limited accommodations do not match the price.
Food and Beverage
8.69
Breakfast options were appreciated and well-received.
Overall Experience
8.66
Overall, a positive stay overshadowed by some operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:50

Property Description

Prime Location and Connectivity
Connected via sky bridge to the Knoxville Convention Center, our hotel in the heart of the city offers unparalleled convenience for business and leisure travelers. Situated just a short distance from the University of Tennessee campus, explore the city with ease.

Modern Amenities and Facilities
Experience comfort in our guestrooms equipped with a flat-screen TV, work desk, and seating area. Enjoy complimentary toiletries and make the most of our fitness center, outdoor pool, and sundeck. Indulge in delicious meals at our onsite restaurant and unwind at the lounge, outdoor bar, and patio with a fire pit.

Nearby Attractions
Discover Knoxville's popular attractions with the Knoxville Zoo just 9.7 km away and Dollywood a scenic 57.1 km drive from our hotel.

Book now for a memorable stay at Knoxville Hilton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 1075 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.69
Overall Experience: 8.66
M
matthewwS6345UW • Business
10
Just Wonderful!!
Pros:

I was attending a convention and new to the town and hotel. I was cosplaying the mandolorian from star wars so its a huge effort to get dressed.i had 80% on then i was stuck. An employee named Theron who cheerfully helped me get the last armor parts on so i could entertian kids. After the event i returned and another young man i forgot his name helped me with armor. That was such a blessing. Im not done with my story. After that i have a meeting tommorow and didnt have good enough shirt and pants. I asked david B at desk where i can get a button down shirt and slacks and he rocommended a business within walking distance. I was able to get the shirt and pants! The staff here is wonderful they go above for their guests for sure. I would highly recommend this hotel to stay at the rooms are clean, bed comfortable and the staff is excellent.

2026-07-11 • via Tripadvisor
D
Debra • couple • us
10
2026-07-10 • via Nuitee
W
Wanamaker • solo_traveller • us
7
2026-07-10 • via Nuitee
D
Dwain • couple • us
6
2026-07-07 • via Nuitee
D
De La Cruz • couple • us
9
2026-07-06 • via Nuitee
A
Ant • solo_traveller • us
8
The front desk ladies were great when I left
2026-07-06 • via Nuitee
S
strvenm2026 • Friends getaway
10
Hilton BEST SERVICE EVER!!!!!!!!!!
Pros:

David B. wa amazing! He has excellent service. He’ll take care of you no matter what your needs are! 5/5 stars!!!!!!

2026-07-05 • via Tripadvisor
B
Baskin • couple • us
9
Nice place to stay, great location for enjoying the city and university.
Pros:

The room was clean, attractive, and quiet. We really liked the hotel location, as we could walk to places if we wanted. My wife thought her bed more comfortable than her bed at home!

Cons:

Instructions on using the parking garage were incomplete, even though I spoke to the desk attendant about information I needed for this purpose. For example, after talking to the hotel staff, we encountered the posted QR codes in the garage and had no idea whether we needed to scan one of them. At that point, I walked back to the hotel and were told that we did not need to scan. When we left the next day, we found a written warning stuck in our window about, it seemed, violating the parking rules by not scanning. I just ignored it and hoped that I did the right thing.

2026-07-05 • via Nuitee
R
RewardsGuy • Couples
10
Hilton Knoxville
Pros:

David B and Jaime were true professionals who took care of us.

2026-07-04 • via Tripadvisor
M
mec763 • Family
10
David B
Pros:

David B is the best highest recommendation A+++++ knows all the info and great spots ask him!!!

2026-07-04 • via Tripadvisor
M
mattwY5775HL • Solo travel
10
David B and Natalie
Pros:

I had fun checking in. They were very helpful. I gave them some cigars haha.

2026-07-03 • via Tripadvisor
M
MFLEM233 • Couples • Yorktown, Virginia
2
Not Responsible PMC Valet Service and Hilton Knoxville
Pros:

The hotel’s Valet Service, a separate subcontractor-PMC Parking Management is not one to entrust with your vehicle! Our two night stay resulted in my Ray-Ban sunglasses being stolen! When I discovered this incident, I contacted the Hilton Front Desk who referred me to the PMC Valet Manager. Per his request, I submitted a Claim Request for reimbursement! Over Seven days later I received a “Rejection Email “ from the PMC Claim’s office! I can not recommend allowing PMC to receive or park your vehicle anytime! Moreover, as a loyal customer of Hilton with significant status, that they feel no need to engage with their subcontractor in this case! I am very disappointed with both PMC Valet and Hilton Knoxville!

2026-06-30 • via Tripadvisor
K
Keeling • couple • us
10
Pros:

Everything

2026-06-30 • via Nuitee
E
enif0a • Business
10
David B is exceptional
Pros:

David B was absolutely exceptional. He was very helpful. He and the other staff exhibited top notch customer service.

2026-06-29 • via Tripadvisor
J
Jessica • solo_traveller • us
5
Pros:

Kids loved the pool

Cons:

The staff member wasn't friendly at check in and then after checkout we were charged for 2 bottles of water that they claimed we drank. We did not drink any of the bottles of water, we brought our own reusable water bottles and didn't even touch the ones in the room.

2026-06-29 • via Nuitee
H
H9209DRmichellem • Business
10
David B for the Win
Pros:

I travel for work and I can honestly say David B made one of my roughest travel days (from flat tire to original airport and everything in between) more pleasant from the second I entered the hotel & greeted. He had no idea what all I went through getting here and it did matter he was determined to make sure I felt welcome. Sometimes thats all someone needs, which for me was all I needed

2026-06-28 • via Tripadvisor
F
F6096BNevap • Family
10
Great Stay
Pros:

this is a good hotel. with great staff.

2026-06-27 • via Tripadvisor
K
Katy • couple • gb
8
Good overall but charged for items not used
Pros:

Good location, clean

Cons:

Was charged for bottled water which we didn’t drink and refused a refund

2026-06-27 • via Nuitee
2
22macyl • Couples
10
It was perfect
Pros:

David B at the front desk was amazing; he made my stay perfect with my husband for our anniversary. Hilton needs more agents like David to make their stay worth while. 🩷🩷🩷

2026-06-26 • via Tripadvisor
S
Susan • family_with_children • us
6
Cons:

very disappointed to find out the pool was closed since I was traveling with a child.

2026-06-25 • via Nuitee