Hilton Knoxville

Hotels
Hilton Hotels & Resorts
8.3 (977 reviews)
501 West Church Avenue , Knoxville , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High fees
Limited amenities
Noise issues

Categories

Cleanliness
7.69
Some rooms had cleanliness issues noted, but generally acceptable.
Service
9.16
Staff were consistently friendly, helpful, and attentive.
Location
9.2
The hotel is conveniently located near downtown.
Room Quality
8.15
Rooms were generally clean and comfortable despite some noise issues.
Amenities
7.68
Limited amenities and issues with only one elevator functioning.
Value for Money
7.14
High fees and limited accommodations do not match the price.
Food and Beverage
8.69
Breakfast options were appreciated and well-received.
Overall Experience
8.66
Overall, a positive stay overshadowed by some operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:50

Property Description

Prime Location and Connectivity
Connected via sky bridge to the Knoxville Convention Center, our hotel in the heart of the city offers unparalleled convenience for business and leisure travelers. Situated just a short distance from the University of Tennessee campus, explore the city with ease.

Modern Amenities and Facilities
Experience comfort in our guestrooms equipped with a flat-screen TV, work desk, and seating area. Enjoy complimentary toiletries and make the most of our fitness center, outdoor pool, and sundeck. Indulge in delicious meals at our onsite restaurant and unwind at the lounge, outdoor bar, and patio with a fire pit.

Nearby Attractions
Discover Knoxville's popular attractions with the Knoxville Zoo just 9.7 km away and Dollywood a scenic 57.1 km drive from our hotel.

Book now for a memorable stay at Knoxville Hilton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 977 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 8.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.69
Overall Experience: 8.66
9
919jonnyt Family
10
Valet
Pros:

We are here just passing through the city and we always stay with Hilton. Anders greeted us at our car and helped us Valet. It was smooth and easy. He got us a cart and told us to go ahead and check I. And he got our stuff and took it to our room. We had a baby so that was very helpful. Thanks Hilton.

2026-02-12 via Tripadvisor
L
lestero888 Business
10
Drink
Pros:

Connor hustled for our car. We just came for a quick drink and he just had us park on the curb and pay for a daily parking. Thank you. The drinks were amazing and we did grab some apps as well. Great night overall

2026-02-12 via Tripadvisor
C
catherinetS3971VM Family
10
Item in car
Pros:

Anders is such a doll. He went and got some things out of the car for us. He was fast with it too. We are old and we have a lot of stuff in our car and he offered to go get it for us. So thank you Anders.

2026-02-12 via Tripadvisor
T
terrysV6731XC Family
10
Valet review
Pros:

Hilton hotels are dope. I appreciate the help everyone gave me from valet to front desk. Anders helped me and my daughter unload my truck and parked it for us. Thank you!

2026-02-12 via Tripadvisor
X
X870TItylers Family
10
Electric car
Pros:

So I have an electric car. And it’s funny because I showed them and they still couldn’t get it. No problem tho. Anders and Connor helped me at least get it myself. But I wanted to show I’m not disappointed they couldn’t figure it out. So I’m leaving them a review to help them out a little

2026-02-11 via Tripadvisor
W
W471YRbarryb Solo travel
10
Business day trip
Pros:

The check in process was very efficient. Anders and Connor helped me valet my truck. The front desk was quick as I checked in early. I’ve been to this Hilton quite a few times. And I love it. The rooms are nice and th suites are better. It’s worth the stay if you decide to come to Knoxville. There are great walking food spots very close to the hotel.

2026-02-11 via Tripadvisor
G
G9603XCcindyb Business
10
Travel
Pros:

So I’m a travel nurse and I got called in to work at the University hospital. The Valet people were so nice and the check in people were awesome. Anders parked my car for me while I went to get checked in. The other Valet Julian helped me unload my car and helped me get my luggage on a cart. Thank you for the help guys.

2026-02-10 via Tripadvisor
D
dangM2160PF Business
10
February
Pros:

Well. I’m here just for a business meeting and all I have to say is good things. Hilton hotels are always smooth and clean. The staff is mostly nice. I’ve had some negative experiences in other hiltons in the country. But Hilton Knoxville is one I keep coming back to. The valet manager is legit. Anders is a hard worker. And Him and the manager seem to have a great time. Honestly the valet at the Hilton seems like a fun job. The people working know how to have a good time. Also, Josh knows how to drive a car. Takes him like 1 minute to get the car for me ! The front desk Kelly is very respectful and kind.

2026-02-10 via Tripadvisor
K
Kylee solo_traveller us
7
2026-02-10 via Nuitee
1
157derricka Business
10
Great valet
Pros:

Julian was amazing at valet, he helped me out immediately with my car and luggage.

2026-02-09 via Tripadvisor
C
cbQ6828SG Family
10
Knox
Pros:

Shoutout Valet at the Hilton! They were super busy and the Hustle from Julian was amazing. I think he got 4 cars in 5 minutes. He was movin. The rooms were amazing and comfy. The front desk was also superb. The restaurant was great as well. They make a real good burger. Shoutout Knoxville

2026-02-09 via Tripadvisor
9
984kathrynn Family
6
Just OK
Pros:

I'm a Hilton Honors member and try to stay in Hilton's to get the , but I was disappointed with our recent stay. While the staff is wonderful, the hotel is just OK. Our tub didn't drain and the walls were paper thin. The one morning I was able to sleep in, was awakened at 6 AM by the staff opening and closing doors to the supply room and my neighbor peeing and flushing. Could also smell weed coming through the bathroom vents. The HVAC was very loud and did not even evenly regulate the room temperature. I did not sleep well during our two nights day.

Chose a room on the 15th floor, with a lovely view of the river, but in the mornings, the windows fog up and you cannot see out.

I was excited that there was a Starbucks in the lobby, but there's very limited seating in the lobby, and let the doors opening andclosing in 30° weather, it's not comfortable to sit there. There's no other place to go and sit quietly.

That said, the hotel is walking distance to everything. We were there for a volleyball tournament at the convention center, and it's less than a five minute walk. Also close to all the shops and restaurants. So, great location. But there are other options that are nicer, and I will probably not stay here again.

2026-02-08 via Tripadvisor
4
441maddyp Family
10
Volleyball
Pros:

Volley ball tournament in town. Came to the Hilton and everyone came in at once. The traffic was backed up bad. Anders was by himself for all of that and he did a great job. Directing traffic and letting everyone get a turn to valet. The check in process wasn’t the best, just because we were stuck in the car for a while but that was the only issue. I guess everyone traveled at the same time. Hilton’s are always a great time!

2026-02-06 via Tripadvisor
J
josheN5805MA Family
10
Knoxville
Pros:

Man it’s cold in Knoxville. As soon as I pulled up I was greeted with smiles and great warm hospitality. Anders helped my wife and I check in, get our bags out of the car and even helped us locate a place for dinner. The front desk was very welcoming and professional, assisting with any issues or concerns. I hope everyone has a chance to visit Knoxville and enjoy a warm stay at the Hilton

2026-02-05 via Tripadvisor
J
justinsD9759MP Business
10
Business time
Pros:

Business as always. I love the city of Knoxville even if I’m here for a day or longer. It’s awesome. Thank you Hilton for the warm welcome and the amazing stay. Anders at the valet made is quick and easy to park and retrieve our car. Also a great location for a hotel. Right in the middle of everything. 10/10 stay.

2026-02-05 via Tripadvisor
3
338drakel Solo travel
10
Road trip
Pros:

On a little road trip down in the south east of the USA and stopped by Knoxville. Anders helped me check in and grab my bags. He also parked my truck for me and told me about what to do while I’m here for a night or 2. The Hilton was very nice and comfy for a quick stay. I love Hilton hotels so very thankful for good staff and hospitality!

2026-02-03 via Tripadvisor
W
Washingtondc_guy_10 Business
4
Disappointed and taken advantage of.
Pros:

Checking into my room and found part of the ceiling on my bed. Called down and was given a different room, which they did bring a key for, then gave me a $45 voucher for my inconvenience. Turned that in at dinner and was told it would come off my bill later....of course it didn't and my folio is a confusing mess of adds and transfers where they added food to my bill, transferred it as a credit, but then added it back to my bill. Very sneaky and an absolute debacle for my expense reporting. Back to the Embassy Suites for me.

2026-02-03 via Tripadvisor
M
mdE5340TV Family
10
Thoughtful
Pros:

We were in a jam getting food and drink for our volleyball team. David and Edna at the front desk were so kind and helpful. I really appreciate their thoughtfulness and help making sure our girls were taken care of. Great customer service!

2026-01-31 via Tripadvisor
R
russellmM8039EB Family
10
Valet
Pros:

Thank you to the Hilton of Knoxville. Love the energy walking in. The valet Anders was cracking me up. Sirnaan was helpful and quick to help. They had me park my car on the end and helped me with my luggage. I couldn’t have done it by myself as my kids were yelling. Thank you!

2026-01-30 via Tripadvisor
M
moeag2026 Solo travel
10
Vault experience
Pros:

Great service! Sirnaan and Anders were great, they were very helpful and easy to work with. The hotel lobby also looked great. I love Hilton Hotels. God bless yall and have a great rest of your time. They were so sweet and amazing. Thank you to the both of you!

2026-01-30 via Tripadvisor