Hilton Knoxville

Hotels
•
Hilton Hotels & Resorts
8.3 (792 reviews)
501 West Church Avenue , Knoxville , US
+1 865-523-2300

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff
Central/downtown location near UT and convention center
Generally clean rooms
On-site restaurant options and lobby Starbucks
Pet-friendly touches (doggie bag, bowls)
Staff went above and beyond for special occasions
Cons:
Paid and costly parking; unclear/additional charges
No complimentary breakfast
Room issues: small or dated bathrooms, no hot water, low shower pressure
Occasional broken elevator (stairs required) and slow valet
Some service training/knowledge gaps during busy periods

Categories

Cleanliness
8.2
Multiple guests call rooms 'very clean' and 'neat' but a few reports note stale-smelling bedding and dated bathrooms needing refurbishment.
Service
9.5
Staff repeatedly praised as friendly, welcoming and accommodating (decorated room for anniversary, above-and-beyond service); isolated issues with slow valet and some trainee-related knowledge gaps.
Location
9.6
Consistently described as centrally located — close to downtown, UT and the convention center — though access can be difficult during busy event weekends or from the airport.
Room Quality
7.2
Several negative notes: small bathrooms, older rooms in need of renovation, intermittent no-hot-water reports and low shower pressure; mixed overall.
Amenities
8.4
Positive mentions of on-site Starbucks, bar/restaurant and pet-friendly touches; negatives include paid parking, no complimentary breakfast and occasional elevator problems.
Value for Money
6.6
Frequent complaints about high parking fees, lack of included breakfast and unexpected or non-transparent additional charges reduce perceived value.
Food and Beverage
8.3
Guests note on-site restaurant options and lobby Starbucks positively; limited comments on food quality beyond availability.
Overall Experience
8.6
Many guests report very positive stays ('everything was great', eager to return) tempered by recurring issues around charges, parking and some room/facility problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Prime Location and Connectivity
Connected via sky bridge to the Knoxville Convention Center, our hotel in the heart of the city offers unparalleled convenience for business and leisure travelers. Situated just a short distance from the University of Tennessee campus, explore the city with ease.

Modern Amenities and Facilities
Experience comfort in our guestrooms equipped with a flat-screen TV, work desk, and seating area. Enjoy complimentary toiletries and make the most of our fitness center, outdoor pool, and sundeck. Indulge in delicious meals at our onsite restaurant and unwind at the lounge, outdoor bar, and patio with a fire pit.

Nearby Attractions
Discover Knoxville's popular attractions with the Knoxville Zoo just 9.7 km away and Dollywood a scenic 57.1 km drive from our hotel.

Book now for a memorable stay at Knoxville Hilton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 792 reviews
Cleanliness: 8.2
Service: 9.5
Location: 9.6
Room Quality: 7.2
Amenities: 8.4
Value for Money: 6.6
Food and Beverage: 8.3
Overall Experience: 8.6
J
Jennifer • couple • us
8
Pros:

I liked the personal touch to the room with the literal doggie bag and food and water bowls set up. And the welcome screen.

Cons:

The bathroom was a bit small

2026-10-31 • via Nuitee
J
Jessica • couple • us
10
Pros:

Clean, very nice staff

2026-10-28 • via Nuitee
T
Tiffany • family_with_children • us
9
2026-10-26 • via Nuitee
D
DENAY • family_with_children • us
10
2026-10-25 • via Nuitee
A
April • couple • us
3
Too expensive to not offer breakfast or free parking
Cons:

The lights in the room aren’t bright at all! Had to pay to park only to wait on valet forever,but the guys were very nice🥰

2026-10-25 • via Nuitee
C
Chris • solo_traveller • us
9
Pros:

Centrally located, short distance to UT and MS, bar and restaurant on premises.

Cons:

Very hard to get to hotel from airport on a busy football game weekend. Would welcome and look forward to staying on this property if they offered free transportation to and from the airport.

2026-10-23 • via Nuitee
W
William • couple • us
10
Staff very accommodating and friendly
Pros:

Very clean and neat. Starbucks in lobby!!

Cons:

Not too much

2026-10-22 • via Nuitee
J
Joni • couple • us
7
2026-10-19 • via Nuitee
R
RHONDA • couple • us
10
Pros:

They went above and beyond for our 50th wedding anniversary
Decorated the room. So nice

2026-10-17 • via Nuitee
M
Mohamed • family_with_children • us
10
انصح الجميع بالاقامه به لتميز موقعه الرائع
Pros:

أعجبني الفندق وذلك لموقعه المتميز وسهوله الوصول إلى جميع المرافق الحيويه من حوله وكانت الاقامه به مريحه وهدوء المكان

Cons:

كل شي عجبني به ولا يوجد اي عيوب تذكر.

2026-10-12 • via Nuitee
W
Wendell • solo_traveller • us
9
2026-10-12 • via Nuitee
L
Lucia • solo_traveller • us
6
2026-10-10 • via Nuitee
L
logan • couple • us
10
2026-09-17 • via Nuitee
S
Stacy • couple • us
6
Cons:

The elevator was broken so we had to walk 8 flights of stairs.

2026-09-15 • via Nuitee
A
Amanda • solo_traveller • us
10
Pros:

Staff was welcoming, room was clean and perfect location

2026-09-09 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-09-08 • via Nuitee
A
Amber • couple • us
10
2026-09-07 • via Nuitee
C
Crystal • couple • us
10
2026-09-07 • via Nuitee
C
Chelsea • extended_group • us
10
Very nice
Pros:

Staff was super friendly and I loved the restaurant options on site

Cons:

Had no complaints

2026-09-01 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-08-31 • via Nuitee