Hilton Knoxville

I loved the snacks for purchase open late night with the self check out! Super convenient and easy to use

We stayed on the 14th floor and were happy with our room. The hotel location was perfect, near restaurants and shopping, but a short distance to the river. The atmosphere was inviting due to the light and airy lobby area. The room was clean, the beds comfortable, there was no waiting for hot water, it was quiet where our room was, and there was never a long wait for the elevator.
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There was a restaurant on site which served good food, but the portions were far more than we could eat. There was also a Starbucks satellite there.

The only drawbacks were (1) there was no ice maker on our floor and (2) the creamers had soured, and (3) the coffee maker did not work properly.

Still a good stay and would certainly go back.

If I could give less than 1 star, believe me I would. I was absolutely shocked at the condition of this Hilton property & appalled by the treatment by the hotel staff. One would think that a Hilton hotel in a major city in the USA would be a world class hotel & experience. Hilton Knoxville proved that line of thinking wrong. Starting with the checkin, there were 5 people working the front desk. 4 out of the 5 were the most hateful, disrespectful, rude & self centered people in the history of hotel front desks. Ask many different questions in which none of them were answered correctly or to my satisfaction. The new girl checked me in & bless her heart, nobody wanted to help her on her 2nd day on the job. All of the others treated her like the red headed stepchild & were just plain awful & dismissive of her questions. That’s when I really chimed in that finally got one of the old ladies off of her butt & over to finally help. They probably didn’t like the new girl because she was young, beautiful & smart. I almost cancelled my reservation on the spot but decided to stay because I was tired from traveling all day. That was a mistake to say the least. 3 elevators. 1 out of order 2 working for a packed house & 18 floors of rooms. On my trip up to the 18th floor the elevator quit running. 35 min inside this box with 5 other people & a poodle. Ugh. Nightmare scenario realized!! I got to my 18th floor room & had a view of the parking garage out of my window. The room was not clean & smelled like mothballs inside a gym locker room. The tv didn’t work, the water was like warm that evening & ice bucket challenge cold by the morning. The toilet ran all night & the shower head was a plastic turned yellow from 1981. The towels were like sandpaper & the noise, OMG the noise. Between the neighbors fighting & TV’s turned up full blast to the drunks with sleep apnea on the other side of me plus the thunderstorms all night & the elevators ever move heard just as if you were on board….the noise was hell. Not a wink of sleep. Oh & the smoke alarm battery was low because it beeped every 30 sec. Not one of my calls to the front desk about the conditions of my room were answered by an hotel staff in person. Not one. So unprofessional. Breakfast was good but overpriced ($50.00 for an omelette, potatoes & toast. Hot tea & OJ) dinner wasn’t much better ($45 for a cheeseburger well done & string fried & a coke) went to get my car from valet & had to go fetch it myself (I was still charged $40 plus tax for the valet service when the garage across the street had 24 hour parking for $7.00…learned that as I was leaving) This Hilton was at best a DUMP!!! One would have a better experience at the Motel 6!!!

Traveling for business isn't anything new but finding those gem of individuals sometimes can be. In this property I can't say there's too many things that stand out outside of the people. Sam and I believe his name was Ed or Incredible Ed, the guy with the beard. These guys truly know how to make things stand out. Making personal connections trying to get to know individuals and their teams not, making one feel overwhelmed even though Bassmaster Classic has everybody overwhelmed. Really a great crew out here.
I would like to say that the hotel definitely needs upgrading but the people that are running it are definitely holding it up just kind of feel bad that nobody has invested enough on this building to keep these great workers.

Fully average and dated Hilton. My limited interactions with the staff were pleasant enough, and the building exterior is in good condition. The main lobby is nothing to write home about; it's pretty large and has a fair number of spots to work or meet up with others.

My room was bordering on sad times, in part because everything needs to be freshened up a lot. The bathroom included a shower with good pressure and decent counter space. But the grout around the shower and the trim around the door was clearly untouched for years – the little things you notice, you know? Beyond that the toilets in the rooms were extremely weak. Not just mine but those of my neighbors because in the room it was easy to hear others' rooms.

I definitely heard one neighbor's TV, and my other neighbor's toilet and bathroom activity. I don't expect pindrop quiet in a hotel room like this but this was not good.

The bed and pillows were horribly uncomfortable. I had neck and back pain throughout my stay here.

The pool was closed for the season when I was here; the fitness center was okay but quite dated, once again (think: oldish Precor equipment, drop ceilings.)

So overall completely average, and not what I'd equate with a Hilton branded hotel.

It was my first time visiting for a softball tournament, It was great from start to finish. I received amazing service from Meme pointing out the different activities and restaurants in the area. House keeping was very courteous with any of the extra things I needed. I am very excited for the next time I come back to the area. I have no doubt that I will be back here.

James and Meme from vallet were super nice

James and Mimi the vallets were very friendly and awesome to work with

Really enjoyed my self this weekend.thanks to Valet meme very professional

The hotel was amazing—clean, comfortable, and very welcoming I always love coming to that hotel and Meme the valet driver was the best! 🚗 and always She was fast, friendly, and professional, and made the whole experience smooth and easy. 10/10 service!

Recently stayed here this week and the experience was great rooms spectacular food and friendly staff especially my valet driver meme she was very polite and helpful I enjoyed myself and will be returning again soon

Hilton Knoxville meme has great custom service

I had a great stay at this hotel. The rooms were clean, comfortable, and well-maintained, and the overall atmosphere was welcoming.
A special thank you to Meme, who made the experience even better. She was friendly, professional, and always ready to help with a smile. Her excellent service truly stood out. I’d definitely stay here again!

The location was beautiful wasn’t far away to where I was at and was easy to get there. The room I got there was nothing wrong with it. It was quiet, clean, and one of the best rooms I’ve gotten in a hotel in a while. Service was excellent. They helped me whenever I needed it. They were nice and they were patient with me especially this one girl name meme who helped me the most she showed me where to go where everything was at and what I needed. She was so sweet It was super nice she was the one who parked my car as she is one of the valets there when I got back to my car, it was parked really well and parked at a location, really nice and it wasn’t that far and I’m so thankful for that. Overall, my experience at this hotel was amazing that I hope to go back here once again.

Great experience overall. Very quick, friendly, and professional hospitality, especially from the valet and Anders Rahimi.

Great location, convient to everything downtown.
Restaurant/bar on property was reasonable and had good quality food.

Anders was so kind. I was trying to decide if I wanted to valet before I go eat or after. He was so amazing and called me ma’am and let me know the best available options. Thank you Anders!

Atmosphere was great and enjoyable hotel staff was very polite especially the young lady Meme in valet she was very sweet. The complementary breakfast was excellent and the free wifi was very good 10/10 would recommend staying here