Hilton Palm Beach PBI

Hotels
•
Hilton Hotels & Resorts
8.6 (497 reviews)
150 Australian Avenue , West Palm Beach , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Poor service at reception
Cleanliness issues

Categories

Cleanliness
7.81
Blood on the sheets and room not fully checked in indicate issues with cleanliness.
Service
7.28
Multiple complaints about reception staff and management responsiveness.
Location
9.32
Proximity to airport mentioned positively.
Room Quality
7.77
Issues with mattress and plumbing mentioned, indicating significant quality concerns.
Amenities
9.8
Excellent amenities highlighted, indicating a positive experience.
Value for Money
8.76
Standard hotel value; some complaints could impact perceived value.
Food and Beverage
9.31
Breakfast enjoyed by some guests, although service issues reported.
Overall Experience
8.78
Mixed experiences shared, but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Convenient Location
Located adjacent to Palm Beach International Airport, Hilton Palm Beach Airport offers free airport shuttles and easy access to Interstate 95.

Modern Amenities
The hotel boasts modern accommodations with signature Serenity beds, wireless internet, and MP3 compatible radios. Guests can dine at Veranda Restaurant, enjoy live entertainment at Club 10, and sip cocktails at the Tiki Bar.

Nearby Attractions
Within a short drive, guests can explore beautiful beaches, luxury shopping centers, top-rated golf courses, and a variety of water sports. Clematis Street's vibrant scene and world-renowned restaurants are also easily accessible.

Book now for a luxurious stay at Hilton Palm Beach Airport, where convenience meets comfort and style.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 497 reviews
Cleanliness: 7.81
Service: 7.28
Location: 9.32
Room Quality: 7.77
Amenities: 9.8
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 8.78
M
Mileisis • couple • us
10
Pros:

Bueno

2026-06-26 • via Nuitee
B
badley • solo_traveller • us
6
Pros:

Love the pool bar friendly server like brian,don,jade made we felt comfortable to stay and have a few drinks with pizza keep it up guys

Cons:

We did not like when we arrive we were a little earlier driving from Orlando we were told that room is not ready it was about 2.30 pm and we had to sit and wait around till 3.45 pm we felt the room should always be ready also no king bed which we booked were told we had to wait till one is available very bad check in staff is not friendly at all

2026-06-25 • via Nuitee
0
03blkvert • Business
2
Very disappointing experience!
Pros:

Checked in afternoon of June 15th, no particular issues. Planned on working from my room during the day(16th). At about 9:30am I began to hear various tapping noises and by noon it was full on hammer drill and sledge hammer type very loud noises, often shaking and vibrating my floor, ceiling and walls. Called front desk to report the issue and was told construction would continue until 3:00pm and was told it was on all floors and no compensation would be made. Asked to speak with a manager and was told very sternly that no manager was on site. Now I have had to cancel multiple conference/ video calls and the construction noise has continued past 4:30pm. No where or at any time were we notified of the construction activity scheduled for this time. Just an FYI stayed at a Marriott in the area the previous night, had trouble with the A/C in the room. They bent over backwards to make it right immediately. I will not be giving Hilton my business in the future!

2026-06-16 • via Tripadvisor
L
Lopez Gonzalez • solo_traveller • us
8
2026-06-16 • via Nuitee
A
Ace • couple • us
1
Left early. Would like a refund
Cons:

The maintenance was unbearable. They should’ve closed the room if they knew it to be that loud.

2026-06-10 • via Nuitee
Y
Yusmay • couple • us
10
Buemosimo
Pros:

Muy limpio y lindo

Cons:

Todo perfecto

2026-06-08 • via Nuitee
S
sharryl • solo_traveller • de
10
2026-06-07 • via Nuitee
S
SimsburyMary • Friends getaway
2
Outdated & poor management
Pros:

The hotel is outdated. It’s not terrible but a bad first impression and really uncomfortable space in the main lobby. The couches and chairs are fabric and they’re filthy. When your flight arrives early and it’s not time to check in there’s no place comfortable to sit given the quality of the lobby furniture. The check-in process was disorganized. There were several of us as part of a larger group who arrived earlier than the check-in time. That’s understandable that a room wouldn’t be ready immediately. However, as rooms were cleaned, guests were not notified and allowed to check in. Finally at 4 PM when several people approached the desk there were finally rooms available leaving a chaotic check-in for many people. The real complaint came Sunday morning May 31. At 8 AM there was loud banging and hammering with construction on many floors. The front desk was unable to ask them to stop, and she was only empowered to notify her manager Murat Ozyalcin who was not on site and who only reported to the front desk that he told them to stop. They were supposed to start at 11 and they never stopped. I attempted to contact the manager directly and his voicemail box was full. I called back during the week and the front desk told me he was off. I left a message asking him to call me. I never received a call. Ultimately, I called Hilton Honors customer service and also did not get any response from the local hotel today is June 6 and I purposefully waited this long to give a review to see if anyone from the local hotel made any effort to contact me with any explanation, apology, or statement that perhaps they would empower the front desk with training on how to better manage check-in and control unexpected circumstances like construction that started earlier than expected.

2026-06-06 • via Tripadvisor
M
Maite • solo_traveller • us
10
Súper especial pero nunca devuelven el depósito
Pros:

Súper bello todo

Cons:

Que te cobran 50 pesos de depósitos y nunca lo recibes de vuelta

2026-05-31 • via Nuitee
G
Gonzalez • solo_traveller • us
9
2026-05-20 • via Nuitee
M
Michael • couple • us
9
2026-05-15 • via Nuitee
G
GARY • couple • gb
7
2026-05-09 • via Nuitee
A
Adeishvili • solo_traveller • us
10
2026-05-05 • via Nuitee
B
Bracho • couple • us
10
2026-05-03 • via Nuitee
L
Lianna • solo_traveller • us
8
Would stay again!
Pros:

The gym was wonderful! Very clean and comfortable rooms. While outdoor area could be noisy with planes, inside was quiet. Food and drink were good by the pool and staff very friendly. They allowed me to check in early and even use the gym before that.

Cons:

Some plane noise outside but proximity to the airport was needed for this trip

2026-04-29 • via Nuitee
R
Robert • couple • us
10
Pros:

Todo fue súper bien

2026-04-14 • via Nuitee
K
Kristi • couple • us
1
Waste of time.
Pros:

Location.

Cons:

My room got bumped bc I booked with booking.com and the front desk worker was disrespectful and not helpful. Wasted hours of my time when he could have been honest that secret service and military came in and I got bumped.

2026-04-08 • via Nuitee
J
James • couple • gb
1
2026-04-03 • via Nuitee
J
JAMES • solo_traveller • us
2
Poor value, do not recommend, doesn't deserve to be in Hilton Honors program although staff was very
Pros:

Location

Cons:

Loud, obnoxious music in lobby, A/C way too cold in public areas, no room service first night (bed wasn't made), bathroom floor not clean, A/C way too cold in room.

2026-04-01 • via Nuitee
J
jakeb982 • Business
2
Not worth it.
Pros:

To be honest the rooms are a little out dated, the check in staff doesn't really seem to be to happy at night there were no towels or soap in the rooms.. would I suggest staying here no, if it's a absolute last resort I guess.

2026-03-27 • via Tripadvisor