Hilton Palm Beach PBI

Hotels
•
Hilton Hotels & Resorts
8.6 (474 reviews)
150 Australian Avenue , West Palm Beach , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Poor service at reception
Cleanliness issues

Categories

Cleanliness
7.81
Blood on the sheets and room not fully checked in indicate issues with cleanliness.
Service
7.28
Multiple complaints about reception staff and management responsiveness.
Location
9.32
Proximity to airport mentioned positively.
Room Quality
7.77
Issues with mattress and plumbing mentioned, indicating significant quality concerns.
Amenities
9.8
Excellent amenities highlighted, indicating a positive experience.
Value for Money
8.76
Standard hotel value; some complaints could impact perceived value.
Food and Beverage
9.31
Breakfast enjoyed by some guests, although service issues reported.
Overall Experience
8.78
Mixed experiences shared, but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Convenient Location
Located adjacent to Palm Beach International Airport, Hilton Palm Beach Airport offers free airport shuttles and easy access to Interstate 95.

Modern Amenities
The hotel boasts modern accommodations with signature Serenity beds, wireless internet, and MP3 compatible radios. Guests can dine at Veranda Restaurant, enjoy live entertainment at Club 10, and sip cocktails at the Tiki Bar.

Nearby Attractions
Within a short drive, guests can explore beautiful beaches, luxury shopping centers, top-rated golf courses, and a variety of water sports. Clematis Street's vibrant scene and world-renowned restaurants are also easily accessible.

Book now for a luxurious stay at Hilton Palm Beach Airport, where convenience meets comfort and style.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 474 reviews
Cleanliness: 7.81
Service: 7.28
Location: 9.32
Room Quality: 7.77
Amenities: 9.8
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 8.78
R
Rachael • couple • us
2
The only redeeming features of this hotel are proximity to the airport and the pool/outdoor area.
Pros:

The omelettes to order were a nice touch at breakfast. The pool /spa and outdoor area were lovely.

Cons:

The service during our stay was disappointing.

We called reception twice from our room and received no answer either time. We also requested an extra chair, which was supposedly sent to engineering, but it never arrived and no one followed up.

On the second day, housekeeping left a note asking us to call “0” before 5 pm to reschedule service because we had the Do Not Disturb sign on. When we called, there was no answer. I then went downstairs to speak with reception, who said they would notify housekeeping. Despite this, our room was not serviced after we were out for several hours.

Additionally, there is a sticky patch on the carpet in the room, and one of the power boards behind the TV pulled out of its mounting when I removed a plug.

I texted these concerns to the hotel’s service line and requested a food and beverage voucher as compensation. I was told management would review the request, but no one ever followed up.

2026-02-27 • via Nuitee
J
Jacqueline • solo_traveller • us
7
Even though older hotels and
Pros:

Free parking
Daily texts to see if they could help
Soundproof walls
Cafe to pickup food & he was helpful

Cons:

Couldn’t find bellman to help me down with bags -waited 50 minutes….

2026-02-24 • via Nuitee
A
Ashley • solo_traveller • us
10
Good location near the airport with all
Pros:

the outside pool area with bar and tv was great and the whirlpool was nice to have !

Cons:

rooms were slightly outdated and could use a refresh but the rest of the hotel was very nicely decorated!

2026-02-24 • via Nuitee
L
L9660XPstephenb • Business
2
Worst Hilton Ever with Horrible Rude Staff
Pros:

I looked through the other reviews to see if mine would sound like a single whiner, but apparently not. Clearly this hotel and the staff need to reevaluate their understanding of the service industry.

I have been an Hilton Honors Gold Member for about 15 years with the occasional year hitting Diamond and have stayed at Hiltons all over the United States. This Hilton BY FAR has the absolute most rude and horrible staff I have ever experienced. I contacted Hilton Honors and submitted a case regarding my complaints and never heard back for more than a week, so I checked up and found out that a "manager" completely lied and also claimed to have called me back, which also was a lie.

Here's the kicker, other than a horrible staff, which is clearly well documented in other reviews, and very gross rooms... My final bill was wrong, which is a problem considering that I have to do a reimbursement. I have repeatedly called to have the bill fixed, but nobody cares and refuse to call me back. The insane part? My bill isn't in the hotels favor, it's in my favor... They didn't charge me for two nights. So yes, I AM TRYING TO GET SOMEONE TO CALL ME SO I CAN PAY THEM THE TWO NIGHTS THAT THEY DIDNT CHARGE ME, AND THEY REFUSE TO CALL ME BACK!!! Never in my wildest dreams would I ever think that could have happened.

Well, screw you Hilton, I'm not gonna answer if you ever do call and I'll just keep my money. Oh and I'm also going to burn through my couple hundred thousand points and stay on your dime and then cancel my Honors and my Amex and switch over to Marriot. Bonvoy-age Hilton!!

2026-02-23 • via Tripadvisor
D
D8705WVmichaeld • Business
10
Restaurant
Pros:

Nina our server in the restaurant was excellent at meeting our needs

2026-02-17 • via Tripadvisor
E
ernestd460 • Business • Rockville Centre, Long Island, New York
10
Great hotel
Pros:

I had a wonderful stay at the Hilton Palm Beach. From the moment I arrived the staff were pleasant and warm, creating a welcoming atmosphere that set the tone for the entire visit. Murat, the front desk manager, was phenomenal—always friendly, professional, and attentive to every need, making check-in and every interaction effortless. Breakfast each morning was top notch, with an outstanding omelet station and restaurant staff who were efficient and genuinely kind. My room was comfortable, immaculately clean, and thoughtfully arranged for a relaxing stay. Small touches throughout the property added to the experience and showed genuine care for guests. I highly recommend the Hilton Palm Beach for anyone looking for excellent service, comfortable accommodations, and a delicious breakfast to start the day.

2026-02-16 • via Tripadvisor
R
Roberto • couple • es
1
Una estafe el precio y lo que es el hotel
Pros:

Nada

Cons:

Muy sucio

Las instaciones dejadas

2026-02-12 • via Nuitee
L
Laura • solo_traveller • nl
10
2026-02-11 • via Nuitee
6
693bryane • Business
2
Absolutely Disgusting & Unacceptable
Pros:

This was hands down one of the worst hotel experiences I’ve ever had. The room was filthy, and the most alarming part was finding mold on the bedding and covers. That alone is a serious health concern and completely unacceptable for any hotel, regardless of price.

The room clearly had not been properly cleaned or inspected. The smell, the condition of the linens, and the overall lack of hygiene made it impossible to feel comfortable or safe staying here.

To make matters worse, the customer service was just as bad. Staff were dismissive, unhelpful, and showed zero urgency or concern when the issue was brought to their attention. No apology, no real attempt to fix the situation just excuses.

This place should be shut down until it can meet basic cleanliness and safety standards. I would never recommend this hotel to anyone, and I will definitely never stay here again. Save your money and your health stay somewhere else.

2026-02-01 • via Tripadvisor
B
B8309YUadams • Solo travel
4
Fine property, poor service
Pros:

Physical property is fine, pretty good even for an airport hotel. Service is poor - rude front desk, waitress who barely spoke English (which is fine, bur not for that job), text to check if they could do anything to make my stay better at 2:30 am (yes, stop texting me at 2:30 AM).

2026-01-25 • via Tripadvisor
J
Jorge E. • family_with_children • mx
10
2026-01-25 • via Nuitee
D
Dwindy • couple • us
10
2026-01-20 • via Nuitee
S
Shawn • family_with_children • us
10
2026-01-19 • via Nuitee
A
Arlety • couple • us
7
2026-01-19 • via Nuitee
A
Alina • extended_group • us
9
2026-01-19 • via Nuitee
D
Dunesky • couple • us
4
No pienso volver al lugar
Pros:

El desayuno especial y bien atendido por el personal

Cons:

La habitación en las noches tenía calor pq el aire no funcionaba bien. En el baño las duchas el agua se salía.

2026-01-19 • via Nuitee
R
Robin • family_with_children • us
8
Pros:

The amenities, location, and overall
Hotel were great.

Cons:

Bed was hard and pillows weren’t the best. Our AC wouldn’t get the room cooler as the temp it was set to so it was very hot.

2026-01-19 • via Nuitee
C
Charles • solo_traveller • us
8
2026-01-19 • via Nuitee
C
Claudia • family_with_children • us
9
2026-01-19 • via Nuitee
J
Julien • couple • us
10
It was a nice property. Nice room. I had a ball
Pros:

Great jacuzzi area rooms nice

Cons:

Got a noise complaint very fast upon checking in. Almost too fast and with no noise made

2026-01-14 • via Nuitee