Hilton Palm Beach PBI

Hotels
•
Hilton Hotels & Resorts
8.6 (464 reviews)
150 Australian Avenue , West Palm Beach , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Cons:
Poor service at reception
Cleanliness issues

Categories

Cleanliness
7.81
Blood on the sheets and room not fully checked in indicate issues with cleanliness.
Service
7.28
Multiple complaints about reception staff and management responsiveness.
Location
9.32
Proximity to airport mentioned positively.
Room Quality
7.77
Issues with mattress and plumbing mentioned, indicating significant quality concerns.
Amenities
9.8
Excellent amenities highlighted, indicating a positive experience.
Value for Money
8.76
Standard hotel value; some complaints could impact perceived value.
Food and Beverage
9.31
Breakfast enjoyed by some guests, although service issues reported.
Overall Experience
8.78
Mixed experiences shared, but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:10

Property Description

Convenient Location
Located adjacent to Palm Beach International Airport, Hilton Palm Beach Airport offers free airport shuttles and easy access to Interstate 95.

Modern Amenities
The hotel boasts modern accommodations with signature Serenity beds, wireless internet, and MP3 compatible radios. Guests can dine at Veranda Restaurant, enjoy live entertainment at Club 10, and sip cocktails at the Tiki Bar.

Nearby Attractions
Within a short drive, guests can explore beautiful beaches, luxury shopping centers, top-rated golf courses, and a variety of water sports. Clematis Street's vibrant scene and world-renowned restaurants are also easily accessible.

Book now for a luxurious stay at Hilton Palm Beach Airport, where convenience meets comfort and style.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PBI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 464 reviews
Cleanliness: 7.81
Service: 7.28
Location: 9.32
Room Quality: 7.77
Amenities: 9.8
Value for Money: 8.76
Food and Beverage: 9.31
Overall Experience: 8.78
R
Roberto • couple • es
1
Una estafe el precio y lo que es el hotel
Pros:

Nada

Cons:

Muy sucio

Las instaciones dejadas

2026-02-12 • via Nuitee
L
Laura • solo_traveller • nl
10
2026-02-11 • via Nuitee
J
Jorge E. • family_with_children • mx
10
2026-01-25 • via Nuitee
D
Dwindy • couple • us
10
2026-01-20 • via Nuitee
C
Charles • solo_traveller • us
8
2026-01-19 • via Nuitee
R
Robin • family_with_children • us
8
Pros:

The amenities, location, and overall
Hotel were great.

Cons:

Bed was hard and pillows weren’t the best. Our AC wouldn’t get the room cooler as the temp it was set to so it was very hot.

2026-01-19 • via Nuitee
A
Alina • extended_group • us
9
2026-01-19 • via Nuitee
D
Dunesky • couple • us
4
No pienso volver al lugar
Pros:

El desayuno especial y bien atendido por el personal

Cons:

La habitación en las noches tenía calor pq el aire no funcionaba bien. En el baño las duchas el agua se salía.

2026-01-19 • via Nuitee
C
Claudia • family_with_children • us
9
2026-01-19 • via Nuitee
A
Arlety • couple • us
7
2026-01-19 • via Nuitee
S
Shawn • family_with_children • us
10
2026-01-19 • via Nuitee
J
Julien • couple • us
10
It was a nice property. Nice room. I had a ball
Pros:

Great jacuzzi area rooms nice

Cons:

Got a noise complaint very fast upon checking in. Almost too fast and with no noise made

2026-01-14 • via Nuitee
C
Carol • couple • us
3
2026-01-10 • via Nuitee
R
Ryan • family_with_children • il
8
2026-01-09 • via Nuitee
S
Schallum • couple • us
8
2026-01-03 • via Nuitee
J
JAMES • extended_group • gb
2
Ruined by bad after care.
Pros:

Nice chef, with great omelettes included in the price.

Cons:

I have a massive complaint which is so bad that i advise any travellers NOT to book this place. The place is perfectly nice BUT the reception staff were USELESS, and there is a major issue with the SAFETY of your items at this hotel. My colleague and i stupidly left our brand new and relatively expensive sports jackets in the bedroom cupboard when we left. Realising this i called the next day and then again 3 more times over the next 2 days to have them found and make a plan to collect them. Each time the reception staff put me through to Housekeeping, where i waited 20-30 mins before giving up either because i didn't get any answer or being told by reception someone would call me back. Once i finally got an answer from reception that no jackets had been found, which i strongly felt was just said to get rid of me. When i then asked to speak to a manager as this clearly implied either the next guest had taken them (very unlikely) or the cleaners had (?) i was told no-one was available and they would call back. No-one ever did. In the end i had to return to the UK and miss my chance to sort the situation. So i am left with the conclusion that this hotel has a big staff care/honesty issue. Don't go. i wont be.

2026-01-02 • via Nuitee
R
R5558DCjc • Family • Pompano Beach, Broward County, Florida
2
You failed to honor a Hilton Honors member.
Pros:

I waited long enough for management to respond to my direct e-mail but it seems they are too busy.

Simply, blood on the sheets, mattress doesn't fit frame and collapsed towards the marble night stand, and no shower gel. I alerted desk staff and they gave me the managers business card.

I am a Hilton Honors Member. You should be embarrassed.

2026-01-01 • via Tripadvisor
K
K1907RTmaureenc • Friends getaway
10
Great Hotel To Stay At!
Pros:

I had an awesome experience at this hotel. Everyone was so friendly and helpful, and the room was exactly what I needed. I enjoyed the breakfast they offered and lounging by the pool. Highly recommend anchors definitely stay here again!

2025-12-23 • via Tripadvisor
D
Departure44095717209 • Couples
2
Terrible
Pros:

My experience at this hotel was the worse I ever experienced . The front staff in the morning is awful. Very rude and unprofessional Marcia front desk agent. I came to find out she checked me into a room that was not fully checked in and they couldn’t find me in the system. Staff needs training.

2025-12-11 • via Tripadvisor
A
ADIL • solo_traveller • ca
1
Awful Experience! I totally recommend AGAINST going to this hotel!
Pros:

The proximity to the airport.

Cons:

I had a significant issue with the plumbing within my room, and the issue was not adequately addressed to my satisfaction. The issue disrupted my comfort and wasted a good amount of my time. The staff eventually fixed the problem, but they did nothing to address the fact that I was inconvenienced and that my time was disrupted. They only apologized halfheartedly in passing, after my time was disrupted/wasted! I felt neglected and treated like a mere robotic number. I've been to many hotels, and I've honestly never felt so disrespected in my life.

2025-12-09 • via Nuitee