Los Angeles Marriott Burbank Airport

Hotels
•
Marriott Hotels & Resorts
8.1 (741 reviews)
2500 North Hollywood Way , Burbank , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Location
Room Comfort
Cleanliness
Cons:
Service Issues
Unexpected Charges
Noise

Categories

Cleanliness
6.43
The hotel was reported as outdated and not cleaned well.
Service
7.9
Mixed reviews on service; some helpful, but others unhelpful.
Location
9.44
Good location noted in multiple reviews.
Room Quality
7.89
Rooms were cleaned daily, but there were negative comments about sounds and maintenance.
Amenities
8.92
Amenities are sufficient for airport travel with some mentions of the need for updates.
Value for Money
7.38
Several reviews indicated issues with unexpected charges and value perception.
Food and Beverage
7.93
Food and beverage service was noted as needing improvement, especially during busy times.
Overall Experience
8.9
Overall positive experience mentioned, with some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:32

Property Description

Luxurious Amenities and Convenient Location

Outdoor Pools and Fitness Center
Enjoy 2 outdoor pools and a state-of-the-art fitness center to keep you refreshed and energized during your stay.

Delicious Dining Options
Indulge in hearty portions of classic American food at the on-site Daily Grill or grab a quick breakfast at the Media Lounge.

Modern Comforts and Entertainment
Relax in guest rooms with flat-screen TVs, spacious work desks, high-speed internet, and dual-line phones. Explore nearby Hollywood attractions just minutes away.

Book now to experience the perfect blend of luxury and convenience at Los Angeles Marriott Burbank Airport.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUR

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 26.88 per day.

Location

Guest Reviews

8.1
Based on 741 reviews
Cleanliness: 6.43
Service: 7.9
Location: 9.44
Room Quality: 7.89
Amenities: 8.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 8.9
W
William • couple • us
10
Pros:

Everyone was so pleasant and ready to help. We enjoyed our stay.

2026-06-05 • via Nuitee
G
GREEK27 • family_with_children • us
10
Pros:

The executive suite upgrade was Beautiful and management was exceptional

Cons:

Love everything

2026-06-04 • via Nuitee
A
ANTHONY • family_with_children • us
8
2026-06-03 • via Nuitee
A
Ann • solo_traveller • us
9
I will be back!
Pros:

I was surprised by how much i liked the place. I thought it would be another chain franchise operation, but it was low key luxurious. My room was as big as a Manhattan apartment

Cons:

I was given a room right by the elevator. Kids running around were very loud — whatareyagonna do— BUT all was quiet by 10pm. Nice

2026-06-01 • via Nuitee
R
Rich • family_with_children • us
2
2026-05-25 • via Nuitee
P
pablonieto • solo_traveller • br
8
Bom hotel
Pros:

Ótima localização, restaurantes por perto. Recepção extremamente gentil e educada. Quarto grande e confortável. Shuttle free funcionou perfeitamente.

Cons:

Pelo valor da estadia poderiam incluir o café da manhã.

2026-05-18 • via Nuitee
B
Brewer • couple • us
10
2026-05-18 • via Nuitee
M
Margaret • couple • us
10
2026-05-17 • via Nuitee
L
Liz • family_with_children • us
8
Nice place to stay. Beautiful pool.
Pros:

They made good use of the space for outdoor seating. Ashley at the front desk was wonderful! So helpful and kind.
And it is in walking distance from the Burbank airport. Easy walk. (They also have a shuttle.) Also, great AC.

Cons:

The room was smaller than expected but comfortable. The coffee bar needs to stay open longer! The outlets didn’t all work.

2026-05-11 • via Nuitee
J
Jaleh • couple • au
1
Cons:

This stay was a complete nightmare and SHOCKING for the price, which I would expect would get you at least a basic level of peace, quiet, and cleanliness. The place was absolutely filthy first of all, run down and the carpets are disgusting. But the main issue is the noise level and vibrations from the old, outdated generators and AC units. The entire hotel is VIBRATING to the point that your room literally shakes like you are in a club. We kept trying to move rooms to get away from it and it turns out it's just the entire hotel that they feel is acceptable to have deep pulsing vibrations all through the night and then blasting bass if you dare to turn your AC unit on. It felt like I was trying to sleep in a washing machine or a freight train. Genuinely unbelievable experience. We were both in tears. To their credit the hotel staff were generally nice and accommodating. We just felt like it was a horrible value overall, it looked and sounded like a $70 motel with sub par, overpriced food. Would certainly not listen to any of the reviews talking about soundproofing or quiet, it was literally the loudest hotel I've ever stayed in

2026-05-08 • via Nuitee
J
J.J. • couple • ca
10
2026-05-03 • via Nuitee
J
Julio Cesar • extended_group • us
8
They did a good job
Pros:

.

Cons:

.

2026-04-29 • via Nuitee
R
Rebecca • couple • us
10
Awesome!
Pros:

Everything

Cons:

Nothing

2026-04-28 • via Nuitee
A
April • couple • us
8
2026-04-27 • via Nuitee
B
Boguzewski • solo_traveller • us
10
2026-04-24 • via Nuitee
L
Lynn • couple • us
6
Good location for us but needs some updating
Pros:

Location

Cons:

Hotel seems to need some updates and the AC was not working in our room, TV was unplugged very few electrical outlets in the room

2026-04-24 • via Nuitee
M
Martynas • solo_traveller • lt
7
2026-04-22 • via Nuitee
E
Ernestina • extended_group • us
10
Pros:

Clean and convenient

2026-04-20 • via Nuitee
S
Sandra • extended_group • us
6
2026-04-19 • via Nuitee
E
Eleas • family_with_children • us
1
The manager refused my family to enter hotel
Pros:

Good evening,

I am writing to formally demand resolution regarding a serious incident at the Los Angeles Marriott Burbank Airport involving my family.

I am a longtime international traveler and a working professional in the film industry, and I say that only to underscore that I have spent decades moving my family around the world and have never encountered a situation handled in this manner.

I made and paid for a reservation through Booking.com for my wife, my two-and-a-half-year-old son, and my father-in-law, who had just completed approximately 25 hours of international travel from Bulgaria.

Upon arrival, they were refused check-in by the supervising front desk employee because I, the booking party, was not physically present. I immediately engaged by phone, provided full confirmation details, and clarified that the guests were my immediate family, as noted in the reservation.

Despite this, the employee:
• Refused to offer any reasonable solution (authorization, verification, or escalation)
• Repeatedly terminated the call during attempts to resolve the issue
• Refused to involve a manager
• Directed my family to leave the premises late at night

As a result, my family—exhausted, with a young child—was forced to leave and secure alternate accommodation over 40 minutes away.

The hotel then retained payment while refusing to provide the service.

While I understand that verification policies may exist, what occurred here was not a matter of policy alone—it was a complete breakdown in judgment, professionalism, and basic duty of care.

I am requesting:
1. Immediate full refund of the denied stay
2. Reimbursement of the alternate accommodation
3. Reimbursement of transportation costs incurred
4. A formal investigation into the conduct of the employee involved
5.

Cons:

Good evening,

I am writing to formally demand resolution regarding a serious incident at the Los Angeles Marriott Burbank Airport involving my family.

I am a longtime international traveler and a working professional in the film industry, and I say that only to underscore that I have spent decades moving my family around the world and have never encountered a situation handled in this manner.

I made and paid for a reservation through Booking.com for my wife, my two-and-a-half-year-old son, and my father-in-law, who had just completed approximately 25 hours of international travel from Bulgaria.

Upon arrival, they were refused check-in by the supervising front desk employee because I, the booking party, was not physically present. I immediately engaged by phone, provided full confirmation details, and clarified that the guests were my immediate family, as noted in the reservation.

Despite this, the employee:
• Refused to offer any reasonable solution (authorization, verification, or escalation)
• Repeatedly terminated the call during attempts to resolve the issue
• Refused to involve a manager
• Directed my family to leave the premises late at night

As a result, my family—exhausted, with a young child—was forced to leave and secure alternate accommodation over 40 minutes away.

The hotel then retained payment while refusing to provide the service.

While I understand that verification policies may exist, what occurred here was not a matter of policy alone—it was a complete breakdown in judgment, professionalism, and basic duty of care.

I am requesting:
1. Immediate full refund of the denied stay
2. Reimbursement of the alternate accommodation
3. Reimbursement of transportation costs incurred
4. A formal investigation into the conduct of the employee involved
5.

2026-04-16 • via Nuitee