DoubleTree Suites by Hilton Minneapolis Downtown

My stay started on a disappointing note. After a full day of travel, I arrived at the hotel and was met by a front desk employee who seemed unfriendly and acted as though I was inconveniencing her. The interaction became noticeably more pleasant once it was clear that I would be staying for 10 nights. I do appreciate being allowed to check in a little early.

When I entered my room, a maintenance worker was inside changing air filters, which was unexpected. The next morning, I discovered there was no hot water. I endured cold showers for two days before the hot water issue was finally resolved.

Unfortunately, the problems continued. On my last night, the air conditioning appeared to fail, and fans had been placed in the hallway for guests to use. The room became uncomfortable, and I woke up several times during the night feeling hot and sweaty.

To make matters worse, on the morning of checkout, I turned on the water hoping to take a shower before leaving and found that there was no water at all. The shower, sink, and toilet were all without service.

While I appreciate the early check-in, the combination of poor customer service, maintenance issues, lack of hot water, apparent air conditioning problems, and complete loss of water on checkout day made for a very disappointing stay.

Room shouldn’t have been occupied with unfinished bathroom renovation ie no shower curtain or rod, no bath towel racks , weak faucet pressure, minimal flat surfaces for toilet items. Took 3 days to resolve one problem

How closer was from the convention center

Got to the hotel and they canceled my reservation for this weekend without even sending me an email or calling. When I said I didn’t know where to go they laughed at me. Horrible service I don’t even know how they run a business. It still shows my reservation on the account. Don’t stay here

The location was perfect fit what I was doing.

Location

Great location and large rooms

Terrible experience. This hotel is undergoing a major renovation and is in total disarray. My room did not have a door knob on the bathroom door, just a hole, so the door could not be shut. The carpet was wet. The bathtub had sand (or something) in it. The room was not cleaned once during my stay. One day they turned off the water from 9 am to 4 pm. I am very surprised this hotel can call itself a Doubletree or a Hilton. It does not seem to meet basic standards.

The front desk staff were friendly. The room was set up nice and appeared to be clean.

Parking would have been convenient but the handi-cap parking was full of bath tubs. We had to ask to have them moved to park

The bed was very comfortable and we slept well.

Hilton/Doubletree rented this entire hotel out knowing the water will be shut off for the next two days from 9am-4pm. And the establishment next door has outdoor screen with soccer game on and volume wide open after 9pm. Not only can guests not use the restroom or wash their hands for the next two days, they can’t sleep either!
Reservation booked for two weeks and no advance warning.

Was excited to come here but holy moly this hotel is a nightmare. When we got here the sheet were not change, there was trash from the previous person that was staying here. The worst part the light to the door entrance is completely out. Would not recommend to anyone

Worst hotel experience I’ve ever had. Booked through a business software so I didn’t see all the other negative reviews, unfortunately. Upon arrival in the evening I was told that the hotel AC wasn’t working (as if it was a new problem) so they’d be willing to refund me for the stay. However, they didn’t bother to notify me in advance and since it was late in the evening I didn’t have time to find a new hotel. I stayed for a night to find that there was no hot water and the room was miserable without the AC. After a night of no sleep, I moved hotels in the morning and observed that they were still offering rooms at the hotel, despite the apparent “new lack of AC” problem and complete lack of hot water. I honestly don’t know how they are still being allowed to operate, it’s a shame on Hilton.

Location.