DoubleTree Suites by Hilton Minneapolis Downtown

We never stayed here.
The facility had no air conditioning.
When I tried to call to cancel back then I got the run around so we were charged and never stayed.
Other people who were there at the same time got to cancel and switch hotels.

No water. The hotel was doing renovations, and as a result water was turned off between 9 am and 4pm. No communication went out about this to us prior to check in. Nor was it mentioned at check in. There was only a sign posted and after I read it and questioned the staff member she said yes this is current. We headed up to our room and then after discussing amongst ourselves we headed back down to the lobby after check in. I asked if there was communication sent out about the water they said no. That they just found out about it that it wasn’t planned. Another host stepped out of the office, and said we were offering at the time of check in for you to cancel your reservation free of charge. I said why was this option not presented to me at the time of check in or the fact that there was no water acknowledged? Then another host said I don’t know I just started working here I only work here once a month. Okay understandable, if that’s the case then why aren’t the staff being briefed on the current situation prior to them interacting with guests. Then another host said we are also offering to comp the parking fee and breakfast. I said with our booking we were told breakfast was included with our stay so that isn’t really a comp for us. She went on to say no Hilton property does continental breakfast which I know for a fact is untrue. She said that the double tree by Hilton has no affiliation with booking.com, trivago, or any other site of the sorts. And breakfast would never be included. I found the staff very defensive. They did comp our breakfast for one day and our parking.
On top of the water issue The wifi didn’t work, and our bathroom door didn’t close. I had to turn on my data as I don’t reside in the states, which I didn’t want to have to do because the hotel offered wifi. Upon check out I headed to the lobby just to ensure that I wouldn’t be charged for parking, and there was a new sign posed that said due to our planned water outage due to the renovation...

They didn’t have any water from 9 to 4 every day and we were not told that anywhere on the website when we booked there was no hot water at night to take showers. The staff seemed very unhappy and did not want to answer a lot of questions they were unpleasant. They also kept trying to charge my card. An additional $800 every day. I have already paid for the property upfront and security deposit.

My room was not ready on my first night; the room is dark;
They arranged a second room for me the next day, but hot water was down for the whole day, fixed the day after.


Pillows were not filled with regular pillow filling; instead, it was filled with a small folded blanket, which makes the sleeping experience unpleasing.

Unclean room with the most uncomfortable bed and pillows I have ever slept on

All the add ons. I assumed breakfast was included for a $200 room

The water is shut off daily from 9am to 4pm daily and has been that way since July according to their signs. Why was this not something that I was not made aware of before reserving the room.
Took 4 out of 5 showers with no hot water at all. Freezing showers.

Clean better and that hotel is not worth $200 per night

I had to repair my tv because it would not work and the shower didn’t get warm.

The air did not work in our room and it was very not over night.

The staff was rude. We called to ask for someone to look at our toilet multiple times and was given a time limit, but anytime we have called when time was up we received attitude and was hung up on. Before check out also we asked for a later check out and was told it was unacceptable and we needed to leave at check out time and was immediately hung up on as well. Also, setting the temp for the room was only allowed to 68 degrees which did not cool the whole room.

The parking was awful.