Copthorne Hotel Rotorua

Hotels
•
Copthorne Hotels
7.3 (1433 reviews)
328-348 Fenton Street , Rotorua , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice for families
Cons:
Cleanliness issues
Outdated facilities
Poor food quality

Categories

Cleanliness
6.44
Instances of cleanliness issues noted such as cockroaches and complaints about the fridges not being cold.
Service
8.41
Friendly and helpful staff mentioned in multiple reviews.
Location
8.45
Positive comments about the central location for shops and attractions.
Room Quality
6.9
Mixed reviews regarding old rooms and bugs, indicating a need for refurbishment.
Amenities
7.93
Amenities like the pool are appreciated, but facilities require upgrades.
Value for Money
6.39
Reported dissatisfaction with the buffet and overall value based on pricing.
Food and Beverage
5.94
Negative feedback about the food quality and the lack of variety in the buffet.
Overall Experience
7.91
While some enjoyed their stay, several major concerns were raised affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:34

Property Description

Luxurious Eco-Friendly Accommodation
Experience the perfect blend of luxury and sustainability at Copthorne Hotel Rotorua. Situated conveniently between central Rotorua and the Whakarewarewa Thermal Reserve, our eco-friendly hotel offers a guilt-free stay without compromising on comfort.

Heated Outdoor Pool and Free WiFi
Relax and unwind in our heated outdoor pool, perfect for a refreshing dip after a day of exploring the wonders of Rotorua. Stay connected with complimentary WiFi available throughout the hotel, ensuring you're always in touch with your loved ones or work.

Proximity to Key Attractions
With just a 5-minute walk to the Rotorua Golf Club and a short drive to the renowned Polynesian Spa and enchanting Lake Rotorua, our hotel provides easy access to the best attractions in the area. Book your stay now and indulge in the ultimate Rotorua experience at Copthorne Hotel.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

Guests under the age of 18 can only check in with a parent or official guardian.

For more information, please contact the property using
the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.3
Based on 1433 reviews
Cleanliness: 6.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 6.39
Food and Beverage: 5.94
Overall Experience: 7.91
D
Danielia • solo_traveller • nz
8
2026-05-06 • via Nuitee
C
CHRISTOPHER • solo_traveller • nz
6
2026-05-03 • via Nuitee
C
catharine • solo_traveller • nz
8
Pros:

We love staying at the copthorne for our annual rotorua marathon weekend. The price is perfect for us and its nice and quiet.

Cons:

Its a bit tired in parts. The pool looks moldy on the bottom. But that doesnt bother us.

Also plug for the baths would be great! We did ask and one was found but it did seem hard to come.by.

2026-05-03 • via Nuitee
A
Atsuko • solo_traveller • nz
8
2026-05-02 • via Nuitee
A
Ann • solo_traveller • nz
8
It was very comfortable with friendly staff.
Pros:

Clean and tidy lots of space

Cons:

No shampoo and soap, telephone did not work

2026-05-02 • via Nuitee
A
Albert • solo_traveller • nz
7
Pros:

Location, staff and parking.

2026-04-26 • via Nuitee
J
Jackson Swinton • couple • nz
9
2026-04-23 • via Nuitee
T
Teyana • solo_traveller • nz
9
2026-04-23 • via Nuitee
H
Hinehou • solo_traveller • nz
8
Pros:

The staff were friendly. The pool and spas were very relaxing.

Cons:

The distance from town and lack of public transport.

2026-04-22 • via Nuitee
N
Neil • solo_traveller • nz
7
2026-04-20 • via Nuitee
G
Gihara • extended_group • nz
5
More likely to motel stay
Pros:

Place look very old. Doesn’t looks like a hotel. More likely is a motel , when we check in receptionists was not friendly. Bathroom shower broken. Carpet looks very old and dirty.

Cons:

All

2026-04-18 • via Nuitee
C
Cornelia • family_with_children • nz
8
2026-04-12 • via Nuitee
J
Jane • family_with_children • nz
7
Pros:

Lovely staff and room clean and beds very comfortable, however, the pool was a bit too cool.

2026-04-11 • via Nuitee
G
Gurtej preet • family_with_children • nz
10
Great
Pros:

Nice

Cons:

Great

2026-04-10 • via Nuitee
J
Jasdeep • family_with_children • nz
3
Pros:

Nothing

Cons:

No water in rooms. Shower is so dirty

2026-04-09 • via Nuitee
M
Miriama • family_with_children • au
5
Good for a few days stop off but not for holiday
Pros:

Staff were very friendly, helpful and overall great people. Location was perfect and close to everything.

Cons:

Needs an upgrade. Damp smell with carpet ripping off. Restaurant is over priced, always empty but understand why - food is average.

2026-04-09 • via Nuitee
J
Julia • family_with_children • gb
7
2026-04-09 • via Nuitee
Y
Yeshwanth • family_with_children • nz
8
2026-04-08 • via Nuitee
E
Elizabeth • extended_group • au
8
Very convenient to the geothermal springs but a bit far to town
2026-04-08 • via Nuitee
N
Nicole Tarryn • family_with_children • nz
9
2026-04-06 • via Nuitee