Copthorne Hotel Rotorua

Hotels
•
Copthorne Hotels
7.3 (1463 reviews)
328-348 Fenton Street , Rotorua , NZ
+64 7 348 0199

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Nice for families
Cons:
Cleanliness issues
Outdated facilities
Poor food quality

Categories

Cleanliness
6.44
Instances of cleanliness issues noted such as cockroaches and complaints about the fridges not being cold.
Service
8.41
Friendly and helpful staff mentioned in multiple reviews.
Location
8.45
Positive comments about the central location for shops and attractions.
Room Quality
6.9
Mixed reviews regarding old rooms and bugs, indicating a need for refurbishment.
Amenities
7.93
Amenities like the pool are appreciated, but facilities require upgrades.
Value for Money
6.39
Reported dissatisfaction with the buffet and overall value based on pricing.
Food and Beverage
5.94
Negative feedback about the food quality and the lack of variety in the buffet.
Overall Experience
7.91
While some enjoyed their stay, several major concerns were raised affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:34

Property Description

Luxurious Eco-Friendly Accommodation
Experience the perfect blend of luxury and sustainability at Copthorne Hotel Rotorua. Situated conveniently between central Rotorua and the Whakarewarewa Thermal Reserve, our eco-friendly hotel offers a guilt-free stay without compromising on comfort.

Heated Outdoor Pool and Free WiFi
Relax and unwind in our heated outdoor pool, perfect for a refreshing dip after a day of exploring the wonders of Rotorua. Stay connected with complimentary WiFi available throughout the hotel, ensuring you're always in touch with your loved ones or work.

Proximity to Key Attractions
With just a 5-minute walk to the Rotorua Golf Club and a short drive to the renowned Polynesian Spa and enchanting Lake Rotorua, our hotel provides easy access to the best attractions in the area. Book your stay now and indulge in the ultimate Rotorua experience at Copthorne Hotel.

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

Guests under the age of 18 can only check in with a parent or official guardian.

For more information, please contact the property using
the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Location

Guest Reviews

7.3
Based on 1463 reviews
Cleanliness: 6.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 6.39
Food and Beverage: 5.94
Overall Experience: 7.91
L
Lynda • family_with_children • nz
10
enjoyed our stay
Pros:

Rooms were comfortable
Close to where we wanted to be

Cons:

nothing

2026-10-24 • via Nuitee
S
Somnath • solo_traveller • nz
4
Pros:

Staff and the location

Cons:

Not a value for money. Rooms are not upto the standards.

2026-10-23 • via Nuitee
B
Beverley • family_with_children • nz
8
Pros:

Comfortable

Cons:

Difficulty using tv remote

2026-10-21 • via Nuitee
K
Kim • family_with_children • gb
7
Nice Hotel, great location. Plenty of Parking.
Pros:

Nice Hotel, great location. Plenty of Parking. Breakfast was a hot & Cold Buffet and very nice, but tea & coffee was always luke warm. Rooms are looking a bit dated now, could use a freshen up. Beds were very comfortable, shower was good, but the bath mat was spiky and painful. Staff always polite and friendly. Overall a good stay.

Cons:

Just a freshen up as it is lookig a bit dated and worn out.

2026-10-21 • via Nuitee
T
Terence • solo_traveller • nz
6
Pros:

Staff were lovely, and breakfast was good. Hotel itself dated and run down, air conditioning would be good in summer.

Cons:

No air conditioning, very dated and run down.

2026-10-15 • via Nuitee
• family_with_children • nz
6
Pros:

Beds were comfortable
Location was great

Cons:

Main issue was the air conditioning was not working
Breakfast was very limited

2026-10-07 • via Nuitee
S
Sean • solo_traveller • au
7
Pros:

Two queen beds, location outside the CBD and convenient parking.

Cons:

The air con wasn't great and the room did get a little warm. Having the windows open isn't really an option with the traffic and odour (it's not that bad though).

2026-10-07 • via Nuitee
B
Brad • couple • nz
6
Enjoyable
Pros:

Breakfast was good, they definitely need some gluten free options like bread etc. Maybe a separate area for that.

Cons:

The place is a outdated, needs a makeover and maybe some decent air con units in the rooms

2026-09-07 • via Nuitee
T
Tasha • couple • nz
8
2026-09-02 • via Nuitee
R
Ricki H • solo_traveller • nz
8
2026-09-01 • via Nuitee
J
Jackie • family_with_children • nz
8
2026-08-26 • via Nuitee
C
Chunhua • extended_group • nz
6
2026-08-25 • via Nuitee
S
Shania • family_with_children • nz
10
Pros:

Loved my stay

2026-08-23 • via Nuitee
J
Jonelle • solo_traveller • nz
10
2026-08-22 • via Nuitee
G
Glenn • couple • nz
8
Very good, handy to town.
2026-08-22 • via Nuitee
P
Penelope • solo_traveller • nz
3
Pros:

Staff

Cons:

Prices, meant to be a superior room, bath had hand painted
. Dingy.. Charged %35 burnt bacon, black eggs.

2026-08-17 • via Nuitee
K
Krystle • family_with_children • nz
10
​5/5 Stars – An Absolutely Outstanding Stay!
Pros:

We booked a two-night stay with breakfast included, and from the moment we pulled into the driveway, we were thoroughly impressed. The entrance looks so professional, and having the covered drop-off area to unload our bags out of the rain was a fantastic start to our weekend away.
​When we walked into the lobby, we were warmly greeted by a lovely Māori woman at the front desk (I believe her name may have been Marina). She is a total customer service superstar! Her warm smile, genuine kindness, and friendly nature instantly made us feel so welcome. You can tell she truly loves what she does, and she is incredible at her job.
​That high standard of hospitality carried through our entire stay everyone was just amazing. The whole restaurant staff made breakfast a highlight each morning, and every team member, including housekeeping, was polite, helpful, and attentive.
​Now, about the beds ..oh my gosh, absolute heaven! They were so comfortable that I wanted to pack mine up and take it home. I even had a cheeky look under the sheets to check the brand so I could buy one for myself!
​The facilities were exceptionally clean, and the pool was spotless and perfect for families. Plus, even though the hotel is conveniently located near the main road, our room was remarkably quiet and peaceful.
​We honestly don't have a single bad thing to say about our time here. It was the perfect weekend getaway, and we highly recommend Copthorne Resort Rotorua to anyone visiting. Thank you so much to the whole team for a wonderful stay!

Cons:

Couldn't fault em!

2026-08-16 • via Nuitee
S
Sihui • couple • nz
9
2026-08-13 • via Nuitee
T
Talia • solo_traveller • nz
8
2026-08-11 • via Nuitee
K
Kevin • solo_traveller • nz
8
2026-07-23 • via Nuitee