Townhouse Garden Inn & Suites San Antonio I 35

They are very nice here they will work with you.

I stay at this hotel every year when I travel to San Antonio. The service is always friendly and welcoming. The manager, I forget her name, always made we feel welcome and was happy to help with my requests. I will always stay here when I come to San Antonio

Unclean, housekeeping clearly was not cleaning rooms or actually changing sheets. Not maintained with working shower heads. Only one roll of toilet paper in the room. Half the lights in the room did not work. And the air conditioning unit only would turn on for about 3 minutes at a time.

People were friendly but property run down, not maintained and rooms not safe at all. If it wasn't so late and i hadn't prepaid, i would've canceled and went elsewhere.

No towels in room and no breakfast as advertised

I did not end up staying at this hotel. Upon arrival, there was policy present. Room I was given was in the back with no outside lighting and very scary. Room was dirty, bedding had stains on it. When I was going back to office, more police were there again blocking front entrance. Just left. Refund requested for 3 nights.

Overall condition was poor. Hallway in lobby was bowed out. Room trim was missing paint in several large areas. Tub looked filthy/stained. Light in bathroom didn’t work. Sheets and bedcover on one of two beds appeared clean but stained. Staff was friendly and helpful. Staff offered another room but I had seen enough. Only stayed one night out of the four because it was late when I checked in.

My stay at La Quinta was completely unacceptable. I checked in late at night with my 7-year-old and 12-year-old children, expecting to get a few hours of rest before continuing our trip. Instead, I discovered bed bugs in the bed around 2:30 a.m. I immediately recorded video proof of the infestation. I went to speak with the front desk, expecting some level of concern or support, but the manager was rude, dismissive, and unhelpful. No apology, no offer of a new room, and no concern that two children had just been exposed to a health hazard.

To make things worse, I contacted Expedia, where I booked the room, and the agent I spoke to provided no real assistance. I explained the situation and even offered to send the video, but I felt like I was being ignored. At that point, I had no choice but to gather my kids and search for another hotel in the middle of the night, completely exhausted, stressed, and frustrated.

What I experienced was more than a minor inconvenience. It was a health and safety issue, and I’m shocked at the lack of professionalism and care from both La Quinta and Expedia. It’s clear that Expedia does not thoroughly vet the hotels listed on their site, which puts customers at risk.

Even though this room and hotel advertised that it was a non smoking room… once we opened the door and went inside the room smelled of cigarettes and the smell was well penetrated throughout the one night stay!!! Housekeeping needs to put many air fresheners so the smoke smell will go away for future guests!

It was dirty, nasty and has bed bugs, he had to stay a few hours only, because everything was booked. Tweekers everywhere. San Antonio has the worst hotels!!!

Instalation was on terrible conditions

Pretty much basic. No fridge

There were so many men scolding the area. They were not even guests

It was a nightmare stayed there for one night got two rooms SIDE BY SIDE so my oldest kids could have their own beds to sleep in well long story short THE FRONT DESK PERSON WHO CAME IN AT 2am THOUGHT I GUESS THE ROOM WAS EMPTY WELL HE TRIED ENTERING IN THE ROOM WITH MY OLDEST KIDS WERE SLEEPING LUCKLY WE WAS AWAKE OTHER WISE ANYTHING COULD OF HAPPENED! They could of seriously injured my teen kids because they had the room vacant my husband had to go down there with room keys and ID to confirm we were given the same room that were numbered on the key card then we tried to go back to sleep… mind you we rent it out for two days because we had a funeral to go to the morning of them trying to walk into my kids room in the MIDDLE OF THE NIGHT. Then in the morning I guess they didn’t relay the message to housekeeping and the house keeps tried walking in on them again… at that point IVE HAD ENOUGH I RAN DOWN TO THE OFFICE AND DEMANDED A REFUND FOR BOTH NIGHTS ON BOTH ROOMS. The manager sounded like she REALLY DIDNT CARE BUT WENT AHEAD AND REFUNDED ME 2 NIGHTS FOR ONE ROOM AND 1 NIGHT ON MINE MY HUSBANDS AND MY LITTLE KIDS ROOM SMH ! THE OLACE IS ALREADY SKETCHY AS HELL WITH HOOKERS DRUG ADDICTS AND SHADY AS HELL PPL STAYING AROUND THERE. The website I booked on DIDNT GUVE THE RIGHT PICTURES AT ALL . Had I known this I would of never stayed there. NEVER AGAIN !!!! Ended up leaving and booking a different hotel IHG is where to go not here!!! Waiting on my refund as well !

As soon as she walked in the room, he smelt the molding. There was no soap by the sink or anywhere for that matter, we asked for soap never got it. the next morning when we woke up my friend had bedbug bites. Overall a very bad experience

checked in and checked right back out, couldn’t stay 10 minutes

When i arrived the personal seemed nice, but then i started receiving calls at midnight which was very inappropriate while i was sleeping. Then the following day someone tried to enter my room with my kids inside. Luckly i had the lock on top, when i went to complain in the morning about the interruption of calls at night, they said it wasnt them. Then when i addressed my concern about someone trying to go into my room they practically said their housekeeping wasn't trying to go in. Then they made it seem i was lying which made me soo upset cause not once did they apologized to me or my children.. i asked if they had security cameras and said they didnt have access. So i told them they need to look into that issue cause it was not right what my kids and i went through. I wouldn't recommend this place to be safe. And they have no consideration of the scare we went through.

Do not stay at this motel. It is complete trash
The rooms look nothing like what is online. We were scared to even bring our stuff in for fear of bed bugs or something. Now let’s get to the important part. The housekeeper stole my wallet from the room. He lied straight to our face but he was the only one in there. Not to mention the hookers and crackheads everywhere l. Another customer said someone tried to come into their room in the middle of the night. Stay as far away from this place as you can. We were just passing through on our way to vacation. The beds are small as hell to and no they do not have roll away beds as advertised on their booking. This is a crack motel at best. Horrible place to stay

The sheets were stain, burn it smell nasty. The floor was filthy dirty. It was dirty. Nasty. Unsafe. Will never go back.

ABSOLUTELY the worst stay EVER. I took my family and left within three hours of checking in. My door wouldnt lock, so I tried to call the front desk and found my phone didn't work. Went to the room next door and called the front desk. About 15 minutes later a man showed up with a hunting knife to fix my door. Creepy random people outside. Parking lot was a mess. Reaked of bleach. 10 out of 10 DO NOT RECOMMEND. NO STARS!!!!