City Express By Marriott Shepherdsville Louisville

Hotels
•
City Express
8.5 (660 reviews)
362 Brenton Way , Shepherdsville , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Value for Money
Cons:
Cleanliness Issues
Dated Rooms

Categories

Cleanliness
7.71
Mixed reviews indicate cleanliness issues in some rooms and bathrooms.
Service
9.18
Multiple reviews praised the professionalism and kindness of staff.
Location
8.72
Locations mentioned as convenient, especially for airport access.
Room Quality
7.67
Reports of dated rooms and some specific complaints regarding bedding.
Amenities
8.7
Good breakfast variety and facilities mentioned positively.
Value for Money
9.16
Value for money highlighted positively in several reviews.
Food and Beverage
8.21
Breakfast received mostly positive feedback, but some desire for improvement.
Overall Experience
8.68
Overall good experiences shared; intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:50

Property Description

Convenient Location and Amenities
The Best Western Louisville South - Shepherdsville, located in Shepherdsville, Kentucky, offers a comfortable stay with free Wi-Fi, an outdoor pool, and a hot tub. Only 14 miles from Churchill Downs, the hotel provides rooms equipped with a microwave, refrigerator, cable TV, work desk, and a coffee maker for your convenience.

Relaxing Outdoor and Fitness Facilities
Enjoy a refreshing dip in the outdoor pool or unwind in the hot tub. Stay active at the on-site fitness facility during your stay at the Best Western Louisville South - Shepherdsville.

Additional Offerings
Indulge in complimentary coffee at the lobby, make use of the on-site laundry facilities, and savor a barbecue with the available grills at the hotel. Experience a pleasant stay with us and book now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDF

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 660 reviews
Cleanliness: 7.71
Service: 9.18
Location: 8.72
Room Quality: 7.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 8.21
Overall Experience: 8.68
R
Renee • solo_traveller • us
10
2026-10-30 • via Nuitee
H
Holly • family_with_children • us
5
It was just alright.
Pros:

The room was average. The bed was comfortable. The staff was okay.

Cons:

The breakfast was bad, the shower curtain was barely long enough, the elevator smelled like oil and sounded horrible.

2026-10-27 • via Nuitee
L
Lorie • couple • us
10
2026-10-25 • via Nuitee
M
Madden • family_with_children • us
8
2026-10-22 • via Nuitee
S
Steven • solo_traveller • us
10
Pros:

I love the people at the front desk.

Cons:

Not staying longer

2026-10-18 • via Nuitee
J
julie • family_with_children • us
8
Pros:

Clean room

Cons:

Not enough choices for breakfast

2026-10-14 • via Nuitee
A
aleatha • solo_traveller • us
7
Pros:

The price

Cons:

The breakfast

2026-10-07 • via Nuitee
G
George • couple • us
8
2026-09-14 • via Nuitee
J
James • couple • us
8
Good stay at a decent price
Pros:

Nothing at this time

2026-09-07 • via Nuitee
P
Paula • solo_traveller • us
8
I was billed by the hotel after being billed already by Booking. Hopefully this will be resolved as indicated by manage
Pros:

Good and convenient

Cons:

Clean

2026-09-02 • via Nuitee
J
Jimmy • solo_traveller • us
6
Location good staff some what friendly
Pros:

Good location

Cons:

The room had a strange not good smell location great staff some what friendly.

2026-08-22 • via Nuitee
R
Raenetta • solo_traveller • us
8
2026-07-06 • via Nuitee
W
William • solo_traveller • us
7
Pros:

Clean, comfortable rooms.

Cons:

They were out of a lot of the breakfast items.

2026-07-01 • via Nuitee
D
David • solo_traveller • us
5
Pros:

Price

Cons:

Musty smell in the room

2026-06-27 • via Nuitee
H
Helen • solo_traveller • us
9
2026-06-25 • via Nuitee
K
Kassandra • solo_traveller • us
1
Pros:

Nothing! Hotel was loud...has no pool..and the staff were completely useless

Cons:

Everything!!!

2026-06-22 • via Nuitee
L
Larrybbwadmirer • Couples • Greensburg, Pennsylvania
2
This former Best Western is bug infested manager still has not gotten back to me
Pros:

We stayed here last year and it was Best Western Louisville South. It's now transitioning to city express Louisville Shepherdsville. Since it's in conversion the current Best Western Staff does not seem to care about it. Room 315 was infested with ants they moved us to room 303 which had a dead bee bug and still some live ants. Water was off for a whole 1st morning. Morning of checkout no hot water at all. Transitional manager Amanda was supposed to call me back and hopefully refund us for this buggy stay. Has not happened. Used to be a solid Best Western but as it transitions to City Express by Marriott not so good

2026-05-29 • via Tripadvisor
J
Janice • solo_traveller • us
10
Pros:

Breakfast was good. I liked the special coffee machinge.

2026-05-28 • via Nuitee
S
Steven • solo_traveller • us
10
2026-05-26 • via Nuitee
A
Arthur • solo_traveller • us
10
2026-05-25 • via Nuitee