Comfort Inn & Suites Prince George - Fort Lee

Staff was nice just kind of messy plus the AC was not doing the job in the room, the bed sheets felt sort of sticky.

The smell in the entrance and in the halls was absolutely disgusting. The rooms were not totally dirty, but still dirty. There was urine around where the toilet attaches to the ground. That was there before me or my son used the facility. The bedding had stains on everything. The pillow cases, the sheets, and the blanket. Thankfully, the rooms didn’t smell, but stained bedding is not acceptable. The halls and entry looked like a prison and are very dirty and smelly. The walls, the floors, the doors; everything is filthy. For $120.00 per night, this was grossly unacceptable. Hands down the worst hotel experience I have ever had. I travel a lot and stay in a lot of hotels. The room was maybe worth 20.00 per night. I will never stay at another Comfort Inn regardless of where my travels take me because of this experience. The only thing I liked about the hotel was the fact it was eight minutes away from Fort Gregg Adams and I was able to see my son.

Perfect location to outer banks

Property is surrounded by multiple dining options

Room was very clean, AC was a bit warm and took awhile to cool the room down but once cool, it was fine.

There was no shower curtain or soaps in the shower. It took two phone calls to the front desk to get somebody to bring me a shower curtain an hour after arrival and after a long day of travel, all I wanted was a shower and to relax. The Wi-Fi password did not work which created a huge issue for the work I needed to get done. I called twice to the front desk and was put on hold for 45 minutes and then told to call back in a half an hour. Finally answered the phone and confirmed the Wi-Fi password, which still did not work very disappointed in my stay.

Very nice rooms for the price everything worked as it should beds are comfortable laundry room was nice to have on site saved lots of time being able to do it onsite over all 4 out of 5 stars

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Directed to use a side door of the property which is propped open with over flowing trash can and not secure. Tried to close it does not seem to lock at all. It should be a door that you need a hotel key to enter. Walked into our room and it had not been cleaned. Went back to the front desk to be assigned to a new one room. Went to find the breakfast room which appears to be a locked guest room? Guess we will see what that is about in the morning. Weird that breakfast is not in a central location near the lobby. So far not a typical experience for this hotel chain at all. Staff at front desk was polite and courteous. Had a good dinner at the restaurant on site which is not run by hotel chain.

Clean comfortable rooms. Polite staff

Smelled very bad, it didn’t look like it was clean, the toilet seat was falling off, the tub wouldn’t drain.

Room and facility is clean

We made reservations three weeks earlier. We arrived at the hotel later at night.
And they said they overbooked and had to cancel our rooms, which left us trying to find three rooms in a different hotel at 1130 at night, which were all booked awful hotel.Do not stay here!

Room 2112 was extremely stuffy to the point I had to leave the door opened to shower. My clothes that I had laid out were damp when I woke up from all of the humidity in the room. The carpet was damp from the room humidity

Noisy fridge in room which made it hard to sleep and stuffy inside even with air conditioning. The room was clean and bed comfortable. The surrounding is not the best. This hotel is okay but I would not particularly come back there.

Clean, quiet stay and provided good breakfast

B

The gentleman that works around night time he closes at 11 absolutely needs a raise ! Very accommodative
Very respectful definitely made my stay well worth it it was a problem with my room b he fixed it no problem and save me such a hassle !

No

Erica was amazing!! She made everyone feel like they were her top priority, no matter what time of night, and her smile never wavered. She is a gem!! After a long day of driving in a giant UHaul on our way from PA to Florida, her customer service was exactly what we needed. Also, the hotel was very clean, not a bug in sight, and the beds were extremely comfortable. Good layout for the room, plenty of lighting, not outdated, will highly recommend - Sunshine (“Lola”) and Lee