Holiday Inn - Ottawa Dwtn - Parliament Hill by IHG

Hotels
•
Westmont Hospitality Canada
7.9 (642 reviews)
402 Queen Street, Ottawa, Ontario , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
7.23
Several reviews mentioned issues with cleanliness, particularly in bathrooms.
Service
8.7
Mixed sentiments; some praised the staff while others had issues with the check-in process.
Location
8.74
Many reviews highlighted the great central location.
Room Quality
7.69
Rooms were generally nice, but some issues with noise and a few lacked proper maintenance.
Amenities
7.22
Some amenities lacking such as limited breakfast options and charges for parking.
Value for Money
7.68
Some perceptions of high prices in relation to the services offered.
Food and Beverage
7.73
Generally positive feedback on breakfast but noted lack of options.
Overall Experience
8.2
Positive experiences from most guests overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Modern Amenities and Features

Located in the heart of downtown Ottawa, Holiday Inn - Ottawa Dwtn - Parliament Hill offers modern guestrooms equipped with flat-screen TVs, mini-refrigerators, and complimentary toiletries. Guests can also enjoy the convenience of a tea/coffee maker and microwave in every room.

Dining and Fitness Options

Indulge in a culinary experience at the on-site Plate Gastropub (OPENING SOON) or stay active at the modern fitness centre during your stay. Whether you're a food enthusiast or fitness buff, this hotel caters to all your needs.

Convenient Location

With Parliament Hill and Byward Market just a short distance away, and shopping at Rideau Centre within reach, Holiday Inn - Ottawa Dwtn - Parliament Hill offers the perfect blend of convenience and comfort for your stay in Ottawa. Book now for an unforgettable experience!

Important information:

Please note that cash, debit and pre-paid credit cards are not accepted as a method of payment by this hotel.

Please note that the hotel offers limited on site self-parking for vehicles with a maximum height of 6 feet, subject to charges. Please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 30 per day.

Location

Guest Reviews

7.9
Based on 642 reviews
Cleanliness: 7.23
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.2
C
Cristina • family_with_children • gb
10
Good value for money
Pros:

Amazing location and very comfortable beds, like we slept like babies! The room was clean and comfortable, a little on the small side but for the price I don’t mind.

2026-04-18 • via Nuitee
G
Gary • solo_traveller • ca
10
Good Value
Pros:

Very good location. Very high end for the price

Cons:

Can't think of anything 🤔

2026-04-17 • via Nuitee
T
TungstenMercury • family_with_children • ca
3
Good location but very bad staff attitude!
Pros:

The hotel’s location is definitely a strong point—very convenient and close to key areas, which made getting around easy. The room itself was decent, clean, and had the basic essentials. However, there were several aspects of the stay that didn’t meet expectations and could use improvement.

Cons:

Parking was limited and not sufficient for the number of guests, which made things inconvenient. More concerning was our experience during breakfast. We had breakfast included and were given stubs, but despite waiting for around 40 minutes, our food had still not arrived. During that time, multiple guests who came in after us—some about 20 minutes later—were served their meals within 10 minutes, even though their orders were similar to ours.

When I followed up with our server, I was told the food was still being prepared, but the situation didn’t seem consistent. I then asked another staff member who had been serving those other guests, and she responded dismissively, saying she was not our server and did not know about our order. Her tone came across as rude and unhelpful.

At that point, we felt uncomfortable and overlooked, so we decided to leave. As we were about to go, our food finally arrived, and the server made a comment suggesting we could leave if we wanted to. While he did apologize, he also mentioned that we should not feel discriminated against, even though we had not raised that concern—it was simply how the situation came across to us.

This experience left a negative impression, particularly in terms of service and how concerns are handled.

2026-04-17 • via Nuitee
E
Eskra • solo_traveller • ca
4
Pros:

Beds were comfy and parking easy to access.

Cons:

They charge you extra per night for booking through booking.com. Rooms are tight, hotel smells musty.

2026-04-16 • via Nuitee
W
Wanda • family_with_children • ch
10
Hôtel tout confort, idéalement situé.
Pros:

Situation centrale à deux pas de la colline du parlement. Hôtel tout confort et personnel attentionné.

2026-04-12 • via Nuitee
S
Steven • family_with_children • ca
7
Great location to explore
Pros:

Central location, modern / updated rooms.

2026-04-07 • via Nuitee
K
Keven • extended_group • ca
8
2026-04-06 • via Nuitee
E
Esteban • family_with_children • mx
10
Excelente hotel
Pros:

Ubicación, camas, limpieza, climatizacion..Además pudim8s checar la entrada 3 horas antes!

Cons:

Todo estuvo ok

2026-04-02 • via Nuitee
J
Jeff • solo_traveller • ca
9
Pros:

The location was perfect for what we needed.

Cons:

Nothing particular.

2026-03-31 • via Nuitee
B
Borja • family_with_children • es
8
Buena relación calidad precoo
Pros:

Las camas

Cons:

El olor de las moquetas de los pasillos del hotel

2026-03-19 • via Nuitee
R
Rick • couple • ca
7
Pros:

Friendly staff. Good location

2026-03-18 • via Nuitee
S
Selena • couple • ca
8
2026-03-17 • via Nuitee
M
Malene • family_with_children • dk
6
Pros:

Virkelig service minded personale!!

Cons:

Meget slidte værelser.

2026-03-16 • via Nuitee
F
Fabrice • couple • ca
9
2026-03-14 • via Nuitee
M
Meizhen • couple • cn
9
整体舒适，休息不错。
Pros:

位置不错，距离景点步行可至。环境幽雅，客房舒适整洁。

Cons:

无

2026-03-13 • via Nuitee
W
Willem • solo_traveller • ca
10
Cons:

Don't have staff push your points program on me

2026-03-13 • via Nuitee
P
Patricia • couple • ca
7
Had to return home before my reservation up and the staff were very helpful.
Pros:

Location

Cons:

Rooms really small

2026-03-13 • via Nuitee
C
CYNTHIA • solo_traveller • ca
8
2026-03-10 • via Nuitee
D
Danielle • extended_group • ca
8
Bon rapport qualité prix
Pros:

Chambre, confort du lit, sécurité, gentillesse du personnel

Cons:

Manque d’eclairage dans la chambre
Tapis très usé à ma porte dans le couloir
Chambre collée sur les ascenseurs
Insonorisation déficiente dans la chambre à cause d’un espace sous la porte
Garage à 38$

2026-03-09 • via Nuitee
A
Andréanne • couple • ca
10
Pros:

Bel hôtel, personnel accueillant et professionnel, chambre très propre, hôtel bien situé.

Cons:

Stationnement payant. Cela devrait être inclus avec le prix de la chambre.

2026-03-08 • via Nuitee