Holiday Inn - Ottawa Dwtn - Parliament Hill by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (844 reviews)
402 Queen Street, Ottawa, Ontario , Ottawa , CA
+1 613-236-1133

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
7.23
Several reviews mentioned issues with cleanliness, particularly in bathrooms.
Service
8.7
Mixed sentiments; some praised the staff while others had issues with the check-in process.
Location
8.74
Many reviews highlighted the great central location.
Room Quality
7.69
Rooms were generally nice, but some issues with noise and a few lacked proper maintenance.
Amenities
7.22
Some amenities lacking such as limited breakfast options and charges for parking.
Value for Money
7.68
Some perceptions of high prices in relation to the services offered.
Food and Beverage
7.73
Generally positive feedback on breakfast but noted lack of options.
Overall Experience
8.2
Positive experiences from most guests overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:38

Property Description

Modern Amenities and Features

Located in the heart of downtown Ottawa, Holiday Inn - Ottawa Dwtn - Parliament Hill offers modern guestrooms equipped with flat-screen TVs, mini-refrigerators, and complimentary toiletries. Guests can also enjoy the convenience of a tea/coffee maker and microwave in every room.

Dining and Fitness Options

Indulge in a culinary experience at the on-site Plate Gastropub (OPENING SOON) or stay active at the modern fitness centre during your stay. Whether you're a food enthusiast or fitness buff, this hotel caters to all your needs.

Convenient Location

With Parliament Hill and Byward Market just a short distance away, and shopping at Rideau Centre within reach, Holiday Inn - Ottawa Dwtn - Parliament Hill offers the perfect blend of convenience and comfort for your stay in Ottawa. Book now for an unforgettable experience!

Important information:

Please note that cash, debit and pre-paid credit cards are not accepted as a method of payment by this hotel.

Please note that the hotel offers limited on site self-parking for vehicles with a maximum height of 6 feet, subject to charges. Please contact the property for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Guest Reviews

7.9
Based on 844 reviews
Cleanliness: 7.23
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.2
S
Sajid • family_with_children • ca
4
Only the location was the best but there was no proper cleanliness.
Pros:

The location was very nice and convenient.
One hotel staff member was very kind and even provided I-phone charger when we asked for it.

Cons:

The toilet was not very clean and there was smell of urine when we checked-in. Upon raising it with the staff, they just used fragrance to neutralize the odor but no proper cleaning was done.
On checking-in, the lady at reception mentioned about the best view from our room that was on 3rd floor. However, we were disappointed to see our room window was 80% covered with Holiday Inn logo that is at hotel entrance.

2026-10-19 • via Nuitee
S
Sylvain • couple • ca
9
2026-10-19 • via Nuitee
C
Cassandra • couple • ca
10
This was an amazing and relaxing vacation.
Pros:

The staff was very friendly. The location was close to all of the attractions. Everything we wanted to see was within walking distance. There is a grocery store nearby. The restaurant on the property was a bonus with very good food. The vibe in the City was very relaxing and people were friendly.

2026-10-17 • via Nuitee
M
McKenzie • couple • ca
8
It was comfortable
Pros:

We did not receive breakfast ⁹

2026-10-16 • via Nuitee
J
Joumana • family_with_children • ca
5
Pros:

Washroom was good size and clean.

Cons:

Room was super tight, maybe the tightest room I have ever been in a hotel. The room size is faur, but the furniture is too bulky fir such a room i.e. the desk, the cabinet where coffee machine & fridge are stored.

2026-10-14 • via Nuitee
M
Maumic12 • family_with_children • de
8
Cons:

Es gibt dort kein Frühstücksbuffet, man kann nur a la Carte im Restaurant frühstücken

2026-10-13 • via Nuitee
B
Bhavjal • solo_traveller • ca
1
Pros:

I just liked the cleanliness.

Cons:

It was a pathetic stay with rude and unapologetic front desk staff. Rooms were damn small

2026-10-13 • via Nuitee
R
Roger • extended_group • ch
8
2026-10-13 • via Nuitee
M
Maxime • family_with_children • ca
9
C’est un endroit convivial
Pros:

Le staff etait très accueillant

Cons:

Le parking était full le premier jour

2026-10-13 • via Nuitee
G
Gerrit • couple • nl
9
Fantastisch!
Pros:

Heerlijke bedden. Goede locatie en parkeer faciliteiten. Het eten in ‘ The porch ‘ was prima!
Aardig en behulpzaam personeel. Leuke relaxte stad en alles op loopafstand.

Cons:

Nvt

2026-10-13 • via Nuitee
B
BERTRAND • couple • fr
9
2026-10-12 • via Nuitee
S
Simon • couple • ca
7
Moins propre
Pros:

L’accueil et personnel

Cons:

Chambre sans espace, tapis sur le plancher trop vieux et moins propre

2026-10-12 • via Nuitee
L
Linda • couple • ca
10
Pros:

The location was within walking of Parliament Hill and surroundings. The onsite restaurant was very good. Small but a good menu with tasty food at reasonable prices. Wait staff were very friendly and helpful. The hotel is older but the room was clean and comfortable.

Cons:

The cost of parking.

2026-10-12 • via Nuitee
J
JAMES • couple • ca
7
MANAGABLE BUT EXPECTED MORE FOR THE PRICE YOU CHARGED
Pros:

BEDS WERE VERY COMFORTABLE N CLEAN ROOMS

Cons:

THE PARKING WAS OVERPRICED FOR THE SMALL SARDINE CAN YOU GOT US TO PARK IN, CKED OUT 1 DAY EARLY WAS VERY DIFFILUCT TO GET THE HOTEL MANAGER TO OK A REFUND ON A 4 DAY STAY

2026-10-08 • via Nuitee
E
elodie2b • solo_traveller • fr
8
2026-10-08 • via Nuitee
G
genevieve • extended_group • ca
8
Pros:

Tout était bien à proximité des lieux de visite

Cons:

Rien

2026-10-08 • via Nuitee
I
Ingrid • couple • ca
8
Pros:

Breakfast was not included parking wasn't site

Cons:

No breakfast. Parking was.expensive and very cramped

2026-10-07 • via Nuitee
A
Abudu • couple • ca
8
2026-10-07 • via Nuitee
R
Rijk • couple • nl
8
2026-09-18 • via Nuitee
S
Salma • couple • gb
9
Excellent stay at holiday inn on parliament hill - highly recommend!
Pros:

Spacious and clean room in this hotel, friendly staff and delicious food esp the chocolate cake as a desert. Also, perfect walking distance to be able to explore the rets of the city by foot. Buildings are all nearby and it’s a great sport to stay to explore the city.

2026-09-17 • via Nuitee