Extended Stay America Suites - Los Angeles - Ontario Airport

Hotels
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Extended Stay America Suites
7.8 (434 reviews)
3990 Inland Empire Blvd , Guasti , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location near mall/freeway
Helpful and friendly staff (manager Amber specifically praised)
Some rooms include full kitchen and appliances
Free lobby coffee/muffins
Comfortable/clean stay reported by some guests
Cons:
Significant cleanliness issues: stains, dirty floors, lack of housekeeping supplies
Pest problems (bug bites, cockroaches; one dead cockroach reported in fridge)
No usable pool despite advertisement (covered in cement)
Some rooms old/unkept, hard beds
Reports of overcharging/double charge and occasional poor customer service
Security issue: at least one car break-in reported
Pet policy leading to pest exposure

Categories

Cleanliness
4.5
Multiple reports of dirty rooms, visible stains on towels/sheets, bug bites, cockroaches and lack of housekeeping supplies indicate poor cleanliness.
Service
9.8
Several guests praised staff and the manager (Amber) as helpful and polite; some isolated complaints about billing and customer service exist but overall staff assistance is frequently noted.
Location
9.8
Consistently noted as very convenient — close to the mall, restaurants and freeway exits; multiple guests cited location as a strong positive.
Room Quality
5.5
Mixed: some rooms noted as clean/comfortable and one with a full kitchen, but many reports of old, unkept rooms, hard beds, stains and even pests (cockroaches, dead cockroach in fridge).
Amenities
8.6
Mixed amenities: free coffee/muffins and some in-room kitchens were positives, but the advertised pool is unavailable (covered in cement) and pet policy contributed to pest problems.
Value for Money
8.6
Split impressions: several guests said price was decent/good value while others called it overpriced or complained about double charges; overall leans slightly positive given some value comments.
Food and Beverage
7.8
Minimal mentions beyond free lobby coffee and muffins; no major F&B complaints or extensive offerings reported — standard for this hotel tier.
Overall Experience
7.8
Mixed overall: serious cleanliness and pest issues lowered experience for many, but strong location and repeatedly praised staff helped balance the overall stay to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 13:24

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Los Angeles - Ontario Airport. Cook your own meals just the way you like them during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a free grab-and-go breakfast that includes a variety of options to fuel your morning adventures in Ontario. From breakfast bars to hot cereal, we have you covered.

Convenient Onsite Amenities

Enjoy complimentary WiFi, free parking, and laundry facilities during your stay. With attractions like the Ontario Convention Centre nearby, make the most of your visit to Ontario at our hotel.

Book now for a comfortable and convenient stay at Extended Stay America - Los Angeles - Ontario Airport.

Important information:

Request Type : Fine Print
Please note that housekeeping services are provided every two weeks. For a stay of 14 nights or longer, the provided cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Guest Reviews

7.8
Based on 434 reviews
Cleanliness: 4.5
Service: 9.8
Location: 9.8
Room Quality: 5.5
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 7.8
Overall Experience: 7.8
X
xavier • solo_traveller • us
9
2026-08-12 • via Nuitee
N
Noe • solo_traveller • us
8
Pros:

El precio

Cons:

La limpieza solo 2 veces al mes no bueno

2026-08-11 • via Nuitee
N
Neri • couple • us
4
Don't advertise a pool if there is no pool, but still a great value.
Pros:

The room had a kitchen with a full size fridge, a stove, microwave and sink.

Cons:

The towels and sheets were washed but you could see old stains. What I absolutely did not like is that the pool was covered in cement so there was no pool.

2026-07-22 • via Nuitee
G
Gerard • couple • us
10
Pros:

Friendly and supportive

Cons:

To expensive

2026-07-18 • via Nuitee
M
Maria • couple • us
10
Pros:

I love how clean and comfortable it was for my stay.

2026-07-16 • via Nuitee
A
Alvarez • couple • us
8
2026-07-07 • via Nuitee
V
Vivian • solo_traveller • us
10
2026-07-01 • via Nuitee
C
Claudia • family_with_children • us
1
Uncomfortable and will not recommend to stay to this hotel
Pros:

Location was close for my son graduation.

Cons:

facility was unclean. Our rooms were dirty and no household at all. No soap no toilet paper

2026-06-30 • via Nuitee
Y
Yvonne • couple • us
1
Cons:

Rooms was old and unkept. Look dirty throughout the facility. Bed was hard and uncomfortable . Over priced for what this hotel

2026-06-29 • via Nuitee
P
Pouchie • couple • us
10
2026-06-12 • via Nuitee
M
Mariela • solo_traveller • br
7
2026-06-02 • via Nuitee
L
LAUREN • solo_traveller • us
1
2026-05-29 • via Nuitee
J
Jessica • solo_traveller • us
1
2026-05-13 • via Nuitee
M
martha • family_with_children • us
2
Please take some time to clean this place up the dirtyness here is absolutely unacceptable
Pros:

It's a Shame that I have paid thousands at this hotel weekly and weeks have gone by and they can't fix simple things like the Cart that has a Broken wheel, and there is only 1 which is a huge inconvenience

Cons:

It's a Shame that I have paid thousands at this hotel weekly and weeks have gone by and they can't fix simple things like the Cart that has a Broken wheel, and there is only 1 which is a huge inconvenience

2026-05-10 • via Nuitee
H
hardley • solo_traveller • us
1
Pros:

Nothing

Cons:

Bugs, I got bug bites, every room they allow pets in. I don't have pets, moved us to a "better" room with a HUGE cock roach in bathroom. See photos

2026-05-02 • via Nuitee
M
mariaU3181DR • Solo travel • Crestline, California
10
All amenities around the place
Pros:

Location is perfect mall around the corner restaurants shopping mall freeway etc. beed is soft and pillow are clean you also get free coffee and muffins down the lobby every morning. Only thing is the weird characters but they mind their business. I would definitely recommend amd come here again price is very decent.

2026-04-30 • via Tripadvisor
J
Jamal • family_with_children • us
10
2026-04-24 • via Nuitee
M
Miriam • solo_traveller • us
9
2026-04-23 • via Nuitee
J
Jessica • solo_traveller • us
1
Pros:

Nothing

Cons:

They allow pets in EVERY room, I got several bug bites, moved us to a " better" room, there was a GIANT cock roach on wall in bathroom

2026-04-22 • via Nuitee
R
Ruth • couple • us
4
Will spend more money for better quality
Pros:

Staff were nice

Cons:

Dead cockroach in fridge. Should be 2 fitted sheets on the mattress

2026-04-21 • via Nuitee