UpValley Inn & Hot Springs, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.8 (780 reviews)
1865 Lincoln Avenue , Calistoga , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Clean
Friendly Service
Great Location
Cons:
No onsite food
Small hot tub
Noise from busy road

Categories

Cleanliness
9.05
Multiple reviews mention rooms being clean and well maintained.
Service
9.05
Staff is described as friendly and accommodating, with excellent service overall.
Location
9.05
Conveniently located within walking distance to downtown amenities.
Room Quality
8.75
Rooms are clean and comfortable, though some mention room size and noise from the road.
Amenities
8.75
Amenities are good, though the hot tub and pool needed maintenance and can get crowded.
Value for Money
8.75
Guests felt the hotel provided good value for the price with reasonable rates.
Food and Beverage
8.25
No onsite food available, but complimentary coffee in the lobby is appreciated.
Overall Experience
8.75
Overall experiences reported as positive with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:48

Property Description

Luxurious Amenities
The UpValley Inn & Hot Springs, Ascend Hotel Collection offers guest robes, iHome docking stations, and comfortable beds with duvet covers in every room.

Geothermal-Heated Pool
Relax in the outdoor pool and hot tub, naturally heated by an underground hot spring. Experience the rejuvenating benefits of geothermal-heated mineral water on your stay.

Prime Location
Situated in the heart of Napa Valley Wine Country, this hotel is just minutes away from popular attractions like the Napa Valley Wine Train and prestigious wineries such as Sterling Vineyards and Rombauer Vineyards.

Experience luxury, relaxation, and convenience at UpValley Inn & Hot Springs, Ascend Hotel Collection. Book now to indulge in the ultimate Napa Valley getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 780 reviews
Cleanliness: 9.05
Service: 9.05
Location: 9.05
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
9
905yunil • Couples
10
This is one of my favorite hotels
Pros:

This is one of my favorite hotels that I visit once or twice every year. I stayed again at the end of January this year and had a wonderful experience as always. The facilities are kept in excellent condition after the recent renovation — everything feels spotless and well maintained. I even noticed there was almost no dust at all, not even under the table in the room, which was impressive.

However, one issue came up during my last stay. Perhaps due to California’s weather, there were quite a few insects around the hot spring area, especially ants. The bigger concern was that I found some small black water bugs (about the size of a fingernail, possibly water beetles or water fleas) swimming in the large pool. Later, when I took a shower in my room, I was shocked to find one inside my swimsuit. I also developed some skin irritation afterward, which might have been a bite or an allergic reaction.

I understand that the hotel maintains natural water quality and probably avoids using too much chlorine or disinfectant, which I really appreciate. The water here is usually exceptional. But I just wanted to mention this issue since I’ve already booked another stay for mid-February and hope the hotel can look into it and address it before my next visit. Thank you very much for your attention and care.

2026-02-13 • via Tripadvisor
S
Sherrie • family_with_children • us
9
Pros:

Mineral pool was warm. Love coffee machine in front lobby.

Cons:

Steam room was out of order. Over charged at front desk. Used booking.com what should be all inclusive bill. And the night receptionist said , I owed another thirty dollars for taxes , which should have been included in booking dot com.

2026-02-10 • via Nuitee
R
Regusci • couple • us
10
2026-01-31 • via Nuitee
K
Kathy • couple • us
9
Pros:

Was very clean rooms

Cons:

Pool and hot tub were green

2026-01-29 • via Nuitee
F
Flavia • couple • us
9
Would stay again.
Pros:

We stayed here for the geothermal mineral pools.

Cons:

The mineral waters and comfortable bed.

2026-01-21 • via Nuitee
J
Jessie • couple • us
10
2026-01-21 • via Nuitee
J
Jennifer • extended_group • us
8
2026-01-19 • via Nuitee
S
Sara • extended_group • us
4
Worked well for a crew to stay the night, but was not a place they would stay at recreationally.
Pros:

The pool was not inviting and was green.

Cons:

The techs said that overall the rooms were nice but the patio area and pool were underwhelming and neglected.

2026-01-19 • via Nuitee
M
Meron • extended_group • us
5
Stay was ok.
Pros:

Proximity to downtown Calistoga and walkability. The sauna and hot tub were nice.

Cons:

I asked for new towels and robes, and the front desk staff member named Liesel, asked me and my friends to bring our used towels and robes first to her at the front desk. We essentially had to exchange our used towels and robes for new ones. They would not bring it to our rooms. I've never heard of a hotel doing this before. Never coming back.
Also, the rooms were not very clean. There was dust on the lights in the bathroom.

2026-01-19 • via Nuitee
D
Dayan • couple • us
8
2026-01-19 • via Nuitee
V
Vera • couple • us
9
We enjoy our trip!
Pros:

We like. Room, staff, location

Cons:

Hot tub is very old and need repairing

2026-01-12 • via Nuitee
M
Megan • extended_group • us
8
Family vacation
Pros:

Close to town
Plenty of parking
Comfortable bed

Cons:

Floors were very wet bc of rain- and no door mat inside the door so water tracked everywhere.
Shower- the glass stops and there is no door- the floor and bath mat would get soaked every time and we had 4 people showering. It was a mess.
The lights in the hall and bathroom flickered on and off all night. We don’t know why.

2026-01-06 • via Nuitee
S
Sedillo • solo_traveller • us
8
Pros:

Location was excellent, with easy access to hiking trails on the back side of town but walking proximity to the downtown as well

Cons:

Location and spa set up

2026-01-05 • via Nuitee
T
Todd • couple • us
8
Reading and enjoyable
Pros:

Very clean and comfortable

Cons:

Nothing comes to mind

2025-12-21 • via Nuitee
M
Macy • extended_group • us
6
Generally clean, some wear and tear noticeable. Plumbing super loud. Mattress was soft if you’re into that. For me, it h
2025-12-15 • via Nuitee
G
Gail • family_with_children • us
7
2025-12-15 • via Nuitee
J
Jeff • family_with_children • us
10
Pros:

Clean

2025-12-09 • via Nuitee
Y
Yana • solo_traveller • us
10
2025-12-03 • via Nuitee
V
Vera • couple • us
9
It was great. We will back.
Pros:

Location was good

Cons:

Small hot tub

2025-12-03 • via Nuitee
P
poonamr867 • Family
6
No frills hotel but overall good value for money.
Pros:

Hotel rooms are clean and updated. Friendly guest service overall. Hotel amenities are limited with a small pool, hot tub, and sauna which are clean and well maintained but get crowded quickly.
No onsite food available. There is a small lounge at the reception. So if you are visiting in fall when it gets dark early, then there isn’t a lot of on-site activities available.
But the hotel is 8 minutes walking distraction the main street which is where restaurants, shops and spa services are located, which is very convenient.
Overall good value for money.

2025-11-29 • via Tripadvisor