Willis Wellington Hotel

Hotels
7 (3623 reviews)
355 Willis Street , Wellington , nz

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Value for money
Good location
Friendly staff
Cons:
Cleanliness issues
Limited amenities
Room quality needs improvements

Categories

Cleanliness
6.75
Mixed reviews; some rooms were tidy, but others noted cleanliness issues.
Service
7.75
Staff were friendly and helpful, but there were some issues with unresponsive service.
Location
8.25
Great location mentioned multiple times, close to the city centre.
Room Quality
6.75
Rooms were described as basic, old, and needing maintenance.
Amenities
6.25
Limited amenities noted; gym was dated, and breakfast options were lacking.
Value for Money
8.25
Many reviews highlighted the hotel as excellent value for money.
Food and Beverage
5.25
Breakfast options were lacking and cafe not available.
Overall Experience
6.75
Generally satisfactory experience but with some significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:07

Property Description

Prime Location in Cuba Quarter

Located in the vibrant Cuba Quarter of Wellington, Willis Wellington Hotel offers a prime location just a short walk from Renouf Tennis Centre. Immerse yourself in the city's cultural hub and explore the nearby Aro Valley for mountain biking adventures.

Modern Amenities for Comfort

Each non-smoking room is equipped with a flat-screen TV, satellite channels, and free WiFi. Enjoy the convenience of a desk, refrigerator, and tea/coffee making facilities in every accommodation.

Convenient Access to City Attractions

With Wellington's popular café and boutique precinct just a 5-minute walk away and the picturesque waterfront a mere 20-minute stroll, Willis Wellington Hotel provides easy access to the city's top attractions. Book your stay now for a memorable Wellington experience.

Important information:

Please note that a valid photo ID and credit card are required on arrival. The credit card is required on arrival for which a pre-authorization will be required to cover any incidentals. Alternatively, a cash or Eftpos deposit of NZD$100 per day will be required as bond in addition the the total cost of your accommodations charges, with any extra refunded on departure.

All guests must sign the property's Terms of Stay.

Please note that there is a 2.50% charge when you pay with a credit card. Payments made by cash or Eftpos do not incur transaction fees.

Please note that a valid photo ID must be presented on check-in. A NZ drivers license, a valid foreign/local passport or a 18+ card are accepted only.

Please note that this property has a strict 'No Party Policy'.

A surcharge applies for arrivals outside of check-in hours. All requests for late arrival are subject to confirmation by the property.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

When booking 4 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: WLG

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 20 per day.

Location

Guest Reviews

7
Based on 3623 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.25
Room Quality: 6.75
Amenities: 6.25
Value for Money: 8.25
Food and Beverage: 5.25
Overall Experience: 6.75
G
Gemma • couple • nz
6
It was fine for the price
Pros:

Location for us was great as we were going to the ferry the next morning which was only 10 min drive.

Cons:

We were told we weren’t allowed to park on in the road side public parking. When asked why we were told because « it wasn’t allowed because the hotel gets complaints ». There was also no one at reception at 7am when we left in the am to check out, which is fine but there was no return key box so we left the key on the desk.

2026-06-06 • via Nuitee
J
jan • couple • nz
9
Very en joyable
Pros:

We had a big room, obviously redecorated. Bed was comfy. Young receptionists were exceptionally helpful. Value for money +++

Cons:

Can't fault

2026-06-06 • via Nuitee
T
Tapson • solo_traveller • nz
7
Cons:

When using lift on my own (I have a pacemaker)and there must have been some magnetic or electrical surges as I had a massive dizzy spellr after putting my finger on ground button from fourth floor Couldn't stand up On ground floor lady waiting get in lift starting to abuse me telling me to get out I couldn't stand with out leaning on something so zi attempted to walk to seat opposite and fell over
.she helped me to seat and apopgised After resting came right and walked into town
No other reason for that to happen have put it down to magnetic or electoral surges in lift

2026-06-05 • via Nuitee
H
Henriette • couple • nz
9
A good value for money stay in a good location.
Pros:

The rooms were a generous size. The bed was large and comfortable. The location was good with an easy walk into town and plenty of good eateries close by.

Cons:

Overall it is maybe a little old fashioned and could do with a tidy up and some new decor.

2026-06-05 • via Nuitee
D
Daryl • extended_group • nz
8
Had the location I wanted.
Pros:

Fantastic location, as that was the reason for staying here. Room was a good size and had everything I needed. Bed was comfy. Shower was good.

2026-06-04 • via Nuitee
C
Cara • solo_traveller • nz
8
Basic decent comfort
Pros:

Exactly as expected for the price, a clean, decent space in close proximity to Cuba street and other attractions. Convenient location to drive into, with decent paid parking.

Cons:

A little worn around the edges. No sound-proofing and some noisy neighbours but not terrible.

2026-06-04 • via Nuitee
C
Coleen • couple • au
9
2026-06-03 • via Nuitee
G
garry • solo_traveller • au
7
2026-06-02 • via Nuitee
C
Chris • couple • nz
3
Short. Moved out early to a nicer and similarly priced accommodation
Pros:

Great location

Cons:

Run down and a bit sad

2026-06-01 • via Nuitee
J
John • solo_traveller • nz
5
Pros:

Good value for money

2026-06-01 • via Nuitee
B
Bharath • couple • nz
7
2026-05-31 • via Nuitee
Ágnes • couple • nz
6
2026-05-31 • via Nuitee
I
Ian • couple • nz
9
Pros:

Sorry -,we are unable to write more at this time.
However, this was our third visit to the Willis and we will be continuing to go there when we are staying in Wellington, for all the reasons we have ticked above.
Diane and Ian Grant, from Masterton.

2026-05-31 • via Nuitee
H
Holmes • solo_traveller • nz
9
Very short, but just what I wanted and expected.
Pros:

Left too early for that.

Cons:

All was good.

2026-05-30 • via Nuitee
N
Nikita • solo_traveller • nz
8
Pros:

Being close to Wellington Zoo and also the ferry terminals.

2026-05-29 • via Nuitee
A
Ashleigh • solo_traveller • nz
8
Great value for money
Pros:

Comfortable room, there was a bath, beds were very comfortable and plenty of warm blankets. Room setup was good

Cons:

Our second key card worked at first, but later that night, wouldn't work. Curtain let in too much light in the morning, and was woken up by the light at 7am when hoping to sleep in

2026-05-29 • via Nuitee
J
Jacqueline • solo_traveller • nz
10
Pros:

Everything

Cons:

NA

2026-05-28 • via Nuitee
N
Nicole • family_with_children • nz
5
Pros:

Cheap

Cons:

Stains on curtains

2026-05-28 • via Nuitee
Y
Yannick • solo_traveller • be
6
2026-05-26 • via Nuitee
N
Nicole • solo_traveller • nz
4
checked out after 1 night, hoping to be refunded
Pros:

location was good

Cons:

the building is not rated for earthquakes, this is only found when you arrive to check in, nothing noted online when booking. The rooms dont look like they do online.

2026-05-26 • via Nuitee