Holiday Inn Express Richmond - Midlothian Turnpike by IHG

97% a total horrible presentation. 1% for great people like K and Merlin the breakfast crew and 1% for the size they dedicated to the gym. The last 1% is for the location

A horribly dirty hotel. Furniture is nasty. Beds are only OK, at best. Poorly maintained.

Every single machine in the guy is not functioning.

We booked it by mistake and are glad we only stayed 2 nights.

Only one of the elevators worked so we used the stairs like 95% of the time.

We did have a horrible check in experience, but Adam made it right for us.

Front desk great. Got bathroom light fixed fast.

Comfortable room.

The room temperature was fine and the parking lot was quiet and safe.

This IHG is full of mold. Their was also mold found on the food. Mold on curtains, under sinks, widowsills. Extremely disappointed!

I was very pleased with my recent stay at the holiday inn Express, air conditioning and fridge worked immaculately and it was very quiet and relaxing. The breakfast is also a great bonus. Biscuits & gravy was where it's at.

Overall I believe it’s a place to call home away from home! Thank you to the Holiday Inn Express Richmond-Midlothian Staff.

Great room for the money

I missed my appointment date. They canceled my booking for the entire weekend.

Nice hotel, needs some upgrades, a little outdated.

The room’s ac unit was tricky and it kept getting very cold. The staff were great!!

The rooms are clean. The staff are excellent. The property is pet friendly which is great for my service dog. The air conditioning is always cold. I stay at this property frequently while I get medical care and surgeries for cancer at VCU.

The Hotel is okay but is showing its age and time to be refurbished.

Nice comfortable stay.

The smoke alarm kept going off in our room and neither one of us smoke here it is I left out and came back and went looking for the person that supposed to be at the front desk there was no one and finally at 6:00 in the morning we finally got someone and she said I've been here all night and I told her no you haven't because we've been looking for you we've been calling the front desk all night because the smoke alarm was going on because the room was nice the room was at the sheets had never been changed and one of the beds

Easy check in and room was clean. Location was very convenient. Staff was polite.

Worst Holiday Inn I’ve Stayed at and I’m a Platinum member. Room 308 smelled like urine and chemicals. Made me nauseous and burned my eyes. Seemed worse when the air/c was on. Toilet seat cracked and cut my butt. Curtains torn and no privacy. Tub drain wouldn’t drain water. Table surfaces and wardrobe front all sticky. Overstuffed chair stained and worn out with frayed armrests. Hotel worn out and oIn desperate need of a complete remodel. Not in a good area. Closed down restaurant next door. A lot of workers staying there. Breakfast was cold. Don’t believe the reviews. Never stay here! Staff was ok at front desk.

Curtains didn’t close all the way on our windows.

It is a nice facility, very nice staff, rooms a bit dated but convertable.

We were sad because the complimentary breakfast started at 7 am and we needed to leave the hotel no later than 6:30 am. Besides that the staff was very friendly, rooms and bathrooms nice and clean.