Embassy Suites by Hilton Kansas City Plaza

Hotels
•
Embassy Suites Hotels
6.6 (680 reviews)
220 West 43rd Street , Kansas City , us
hiltonhonors@hilton.com

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Omelet station was great
Cons:
Quality is leaving
Insufficient snacks at reception
Breakfast staff was critical

Categories

Cleanliness
5.6
Quality is leaving; needs improvement.
Service
7.1
Service was standard but staff needs improvement in manners.
Location
7.1
Standard quality for this hotel tier.
Room Quality
7.1
Standard quality for this hotel tier.
Amenities
6.1
Amenities need improvement; snacks were insufficient.
Value for Money
6.6
Value is fair but can be better given the conditions.
Food and Beverage
6.6
Food offerings could use better variety and quality.
Overall Experience
6.6
Overall experience was average with notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-01 23:15

Property Description

Spacious Suites and Modern Facilities - Located near Country Club Plaza and Union Station, our all-suite hotel offers spacious guestrooms with separate sleeping and living areas, perfect for a comfortable stay.

Convenient Location - Situated steps away from popular attractions like the Kansas City Zoo and Bartle Hall Convention Center, as well as the Plaza Shopping District and Westport Entertainment Centre, our hotel provides easy access to the best of Kansas City.

Complimentary Amenities - Enjoy a complimentary cooked-to-order breakfast every morning, stay active in our fully equipped fitness centre, and make use of in-room microwaves and refrigerators. Unwind at our free evening manager's reception and stay connected with high-speed internet access throughout your stay.

Experience comfort and convenience at the Embassy Suites by Hilton Kansas City Plaza. Book your stay now!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property is accessible via an unpaved road, which may be unsuitable for some vehicles.
Sauna is closed for maintenance until further notice

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 23 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.6
Based on 680 reviews
Cleanliness: 5.6
Service: 7.1
Location: 7.1
Room Quality: 7.1
Amenities: 6.1
Value for Money: 6.6
Food and Beverage: 6.6
Overall Experience: 6.6
D
Dr MasonMiller • couple • us
5
Pros:

The omelet station was great.

Cons:

Quality is leaving, The snacks at the manager reception was a full apple, animal crackers and ranch dip.

Breakfast staff needs to find a hoby outside of criticism of clients. We got reprimanded on not immediately putting a coffee insulation ring on our coffee.

2025-09-08 • via Nuitee
J
Julie • couple • us
8
2025-09-02 • via Nuitee
S
Scout1960 • Family • us
4
Just keep looking
Pros:

Don’t expect the usual Embassy Suites experience here. It seems Hilton is milking this property for what little it’s still worth. Frayed and dirty carpet, rust spots in the tub, and a sad looking place.

2025-08-30 • via Tripadvisor
N
NoCo Travellers • family_with_children • us
8
Pros:

The staff was fantastic! Great breakfast.

Cons:

Unfortunately, learned the hotel was scheduled to close for demolition at the end of the month.

2025-08-28 • via Nuitee
O
Odyssey783653 • Couples
6
Going away soon..such as shame, but not being kept up Closing 9/15/25
Pros:

This was one a classic hotel. First rate, it is due to close on 9/15/2025. I'm not sure what will happen then; it will probably be demolished, as it is in dire need of renovation. You can tell they are not doing anything to keep it up at present. This was one of our favorites; we hate to see it go.

2025-08-27 • via Tripadvisor
C
Carlos • couple • us
8
Pros:

It was clean

Cons:

The parking

2025-08-27 • via Nuitee
I
INGRID • solo_traveller • us
10
Pros:

A waste to shut down, rooms are spacious. And beautiful. Staff old and very dedicated to jobs and people there. If something can be done to save it. I wood

Cons:

Nothing, except it won't be there

2025-08-26 • via Nuitee
X
XeroGravity1984 • Business
6
Friendly Check-In, But Rooms Need Serious Upgrades
Pros:

I stayed at the Embassy Suites by Hilton in Kansas City and the check-in experience was excellent—the staff was friendly and welcoming, which set a positive tone. Unfortunately, the condition of the rooms tells a different story.

The room itself is in need of some serious updates and maintenance. I noticed rust on fixtures, chipped paint, smudges on the windows, and stagnant water in the tub. The balcony also felt concerning—I didn’t feel comfortable stepping out because the guardrails didn’t seem sturdy, and I questioned their stability.

Overall, the hospitality was great, but the hotel rooms need major attention to bring them up to the standard you’d expect from Embassy Suites. Until then, I’d suggest management prioritize maintenance and safety improvements.

2025-08-25 • via Tripadvisor
A
Amanda • couple • us
7
Pros:

Friendly and attentive staff. The beds were extremely comfortable! Bathrooms were clean, though I expected them to be more updated for an embassy suites.

Cons:

Bad location. There were signs in the parking saying “park at your own risk. Hotel is not responsible for burglary”.

2025-08-25 • via Nuitee
A
Andreia • couple • us
7
2025-08-24 • via Nuitee
B
Bottema • solo_traveller • us
8
2025-08-23 • via Nuitee
H
Hatcher • extended_group • us
5
Pros:

The amenities were nice. The staff was wonderful.

Cons:

Cleanliness was a huge issue. There was dust everywhere in our room, as if nothing had been wiped down prior to our stay. An oil change sticker was stuck to a photo in the room. Gross finger prints all over the window and some sort of body parts prints on the wooden head board. We discovered a dead cock roach in the bathroom, one crawling in the sink and 3 more in the bathroom alive throughout the night. The hotel said they couldn't refund any part of our stay because we used Booking.com to book our stay. Overall dissatisfied and won't stay there again.

2025-08-23 • via Nuitee
R
Robert • couple • us
3
Nice building, poor service and quality.
Pros:

Free breakfast was very welcome. The overall construction, especially the atrium, was very inspiring. The pool area was quite nice despite not being the cleanest.

Cons:

The cleanliness and quality of the room/building was very old and past its time. We requested housekeeping multiple times over 3 days through calling over the hotel phone, texting on the staff line, and even in-person at the front desk and we never received the service. We had to flag down the housekeeping staff ourselves and request they replace our towels/shower gel. We never had the beds made.

2025-08-19 • via Nuitee
• couple • us
9
2025-08-18 • via Nuitee
T
Theodore • solo_traveller • us
8
2025-08-16 • via Nuitee
R
Rachael • couple • us
10
Pros:

Everything was wonderful the 2 gentlemen working the front desk to check us in were wonderful the room was spotless and comfortable. I even considered moving in.. even the breakfast was great

Cons:

No complaints loved everything. Everything was clean and beautiful

2025-08-12 • via Nuitee
Y
Yves • couple • fr
6
2025-08-10 • via Nuitee
A
Anonymous • young couple • us
7
The room was clean just wish the hotel had more amenities for guest. Open bar or testy
Pros:

The location and building itself

Cons:

No shuttle service, bar nor restaurant opens until 5 pm. Have to get an extra card from the front desk just to get into the pool area

2025-08-01 • via Nuitee
A
Anonymous • family with young children • us
3
Poor
Pros:

location

Cons:

The food was terrible at dinner and the breakfast. Understaffed in both, but food quality was not up to Embassy Suite Standards we are used to.

2025-08-01 • via Nuitee
L
Lakendra • family with young children • us
7
Good
2025-07-31 • via Nuitee