Holiday Inn and Suites Phoenix Airport North by IHG

Chambre bruyante jour et nuit
Salle de bain très petite avec lavabo dans la chambre
Ascenseurs en panne
Personnel à peine aimable
Hôtel dans son jus pour un prix assez élevé

Everything. DO NOT stay here. This company is false advertising their facility and amenities. The photos shown are NOT an accurate reflection of the real property. This place is in the ghetto, has jail like gates, feral cats roaming near the hotel. I felt like I was in the projects.The elevator didn't work. Severely neglected property. The room has no useful utensils although it had a small kitchenette. The bathroom seemed to have mold. We were next to a giant air conditioning system. I felt uncomfortable just being in the room. I wasn't going to be able to sleep at night so we just went to another hotel even though we had already paid for the room. Never trusting this company again.

Spent over $300 for a room without working air. Tried to get the manager to contact me and was ignored. Shower leaked everywhere making it where we had to share a towel and use the rest to not flood the bathroom. Absolutely unacceptable.

Low quality and run down state. Needs a thorough renovation.

Elevator broken
Too much roughhousing in pool area
Not enough chairs in pool area
No where to buy a drink til 4 pm
Sink handles broke in room 205

Booked a room with a patio and had to move rooms after first room did not have outdoor access. Second room had a small space that was not even big enough for a chair

Rude people at front desk. I have to look at my invoice I think I was doubled charded.. Not sure

No communication or information. There was a QR code as we went into the building to check in. Person didn't tell us anything - realized that maybe it was for parking after we got to our room. Had to go back down and pay or risk getting towed. Had to search for coffee in the morning - it was pretty far away and free until 10:00. It was not a friendly place.

The staff were rude & dismissive. She was not welcoming & friendly at all. From the first interaction, I don’t even think she said hello.

That i didn't get to spend another nite, I reserved the room for only 1 nite and wish I did 2 nights.

The pool was dirty and you have to pay for parking.

This isn't anything bad and nothing the hotel can do about it being this way but if it could be mentioned somewhere that you have to take a tram to get to the airport shuttle that would be helpful.

I booked this hotel under my name for a family trip, and my wife and kids arrived about an hour before me due to our travel schedule. Even though she provided my full name, my ID, the booking reference, and the exact credit card used for the reservation, the front desk still refused to check them in. This was at 11 PM, after they had just gotten off a five‑hour flight, exhausted, hungry, and traveling with kids. Instead of showing any flexibility or basic hospitality, the staff forced them to sit in the lobby and wait for my arrival.
To make things worse, the hotel charged a $500 security deposit plus tax, which they claimed would be refunded after checkout. A full week passed with no refund, and I ultimately had to dispute the charge with my credit card company because the hotel never returned the money.
This was one of the most frustrating and unprofessional hotel experiences I’ve ever had. I would not recommend staying here.