Embassy Suites by Hilton Philadelphia Valley Forge

Everything

Jose Cruz had quite an angry disposition. Mr. Cruz did not care for my question. My question was this: two visits to the embassy suites in one week both times the digital key was not working. Both times we need to go to desk, wait in line. I enjoy efficiency which is why I asked for a digital key. Mr. Cruz response to my inquiry was, “the digital key didnt work because it was denied”. I chuckle to his response because it is the equivalent to me to calling the Electric company upon finding out the electric has been turned off and their response being it’s because the power is out. Well, this inquiry really enraged Angry Mr. Cruz so much that he goes to his manager Kate and immediately takes a coffee from her and she is not expecting this. Every step of the way he could’ve gone in the back but because he was so enraged he stayed out in front, even though I had requested for him to be put into the back. I walked into this hotel with PTSD and it’s now 6:52 PM and I’m literally still shaking with symptoms from angry Mr. Cruz. I did not get the impression that Kate the General Manager care too much. In fact, she didn’t do anything or say anything to quell my experience. Mr. Cruz os a very angry man. I do not feel safe now.

Full hot breakfast included in price
Manager cocktail reception with light snacks 5 to 630 pm each evening of stay
Sorry I missed the first night

Everything was good

When we checked in the staff were very friendly and helpful. The room was well kept and clean. Good value for the rate we paid. Would come again.

The location was good. Breakfast was good but they didn’t have enough seating

This is the best Embassy Suites EVER! The staff was incredible- Chrissy & Marisa at the front desk did everything possible to ensure a great experience! Give them a high five for their hospitality! Omelette station was off the chain! Really superb location!

Breakfast was good, location is nice and scenic. Hotel has a nice look and layout, rooms are spacious and luxurious.

I liked the pool, gym and the breakfast in the morning

Clean the place clean it was a great enjoyable experience with everybody that worked there although my friends things were stolen and no one messed up to it it was left in the lobby we think someone of the staff got it but we couldn't be sure

We have stayed at this hotel several times. We have travelled all over the US and internationally, and this is one of my favorite hotels. The rooms are spacious, clean, comfortable. Even the room layout is very convenient - like the closets placed close to the bathroom. The staff is very helpful and responsive - especially the front desk staff. After we checked in, and found out that the room we had booked on-line was not what I prefer, ( I prefer a room with lots of natural light), the front desk staff was very helpful and changed us to another room. They also have an excellent breakfast buffet with a fantastic banquet chef who's in charge of the omelet station. Once you have ordered, he remembers what you ordered the next day you come in. I ordered one egg for my omelette , which, I now understand is not an easy task for an omelet, but he got it done. This chef is the best of the best. And this hotel is amongst the best of the best. Hilton's Valley Forge Embassy Suites shows that it doesn't have to be a Four Seasons, for a hotel to be the best of the best.