Jackson Hotel And Convention Center

Hotels
•
Belvilla
4.9 (501 reviews)
1963 Highway 45 Bypass , Jackson , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location
Value for Money
Friendly Staff
Cons:
Cleanliness
Service Issues
Lack of Amenities

Categories

Cleanliness
2.98
Multiple reviews cited dirty bathrooms and unkempt facilities, significant issues with cleanliness.
Service
5.95
Service noted as friendly by some, but overall handling of reservations was poor.
Location
7.49
Convenient location close to work was mentioned positively.
Room Quality
3.94
Rooms reported as poorly maintained with issues like noise and cleanliness.
Amenities
4.97
Lack of basic amenities such as microwaves and refrigerators noted, but free pet stays appreciated.
Value for Money
7.93
Price was seen as good value despite the other issues.
Food and Beverage
1.98
Complimentary breakfast described as very limited; overall dissatisfaction with food services.
Overall Experience
3.95
Guests expressed disappointment but acknowledged some aspects were satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:47

Property Description

Luxurious Accommodation

Experience comfort and convenience at Jackson Hotel & Convention Center, where every room is equipped with modern amenities including air conditioning, flat-screen TVs, and private balconies offering stunning city views. The property also boasts a spa and wellness centre for ultimate relaxation during your stay.

Outdoor Pool and Free WiFi

Take a dip in the refreshing seasonal outdoor pool or stay connected with complimentary high-speed WiFi available throughout the hotel. Guests can also enjoy free private parking, making it easy to explore nearby attractions such as Casey Jones Village and Rusty's TV and Movie Car Museum.

Convenient Location

Situated just 8.9 km from Cypress Grove Park and with the McKellar-Sipes Regional Airport a short 13 km away, Jackson Hotel & Convention Center offers a prime location for both leisure and business travelers.

Book now and indulge in a memorable stay at Jackson Hotel & Convention Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.9
Based on 501 reviews
Cleanliness: 2.98
Service: 5.95
Location: 7.49
Room Quality: 3.94
Amenities: 4.97
Value for Money: 7.93
Food and Beverage: 1.98
Overall Experience: 3.95
C
Christia • solo_traveller • us
7
Pros:

I liked the fact that it was pretty quiet on the 3rd floor

Cons:

Need ice machines only had 1 in the whole place . To many homeless people hanging out in the halls and by all the doors and all in the stair way

2026-05-07 • via Nuitee
V
vontavius • couple • us
6
Pros:

Na

Cons:

Na

2026-05-06 • via Nuitee
K
Kimberly • solo_traveller • us
1
Cons:

Roaches no remote to tv. Not clean

2026-05-03 • via Nuitee
T
Tara • couple • us
10
2026-04-27 • via Nuitee
P
Patti • family_with_children • us
1
Nasty
Pros:

Nothing

Cons:

The room was nasty -- there was a blood stain on the coverlet. I removed the coverlet and put it on the floor and asked the front desk for another sheet to use as a blanket (the sheet was clean). The bathroom was dirty with - what I can't imagine - stuck on the walls and light switch. The shower was so dirty that we didn't shower. My shoes stuck to the floor when walking. We attempted to move the blind to let in some light in the morning and the ledge was covered with dead bugs. We arrived late and was unfamiliar with the area- had we arrived sooner we would not have stayed there. The lady at check-in was very nice and friendly. She is the only kind thing I can say about this place.

2026-04-24 • via Nuitee
D
dantinne • solo_traveller • us
4
Not pleasurable
Pros:

Location

Cons:

Dirty hallways are horrible very noisy. Door was very unsecure loud raccoon out front by the garbage can.

2026-04-21 • via Nuitee
• solo_traveller • us
5
2026-04-19 • via Nuitee
A
alisha • solo_traveller • us
1
Cons:

This place is run down. Smells of smoke. Looks nothing like photo. Do not i repeat Do Not book,stay ride by,or board here. This needs to be taken off this site. Booking.com yall need to remove this immediately. I pulled up and said OH Hell No@

2026-04-18 • via Nuitee
L
LouAnn • solo_traveller • us
1
Horrific
Pros:

They use to have a big breakfast now only muffins and coffee. The room was dirty, the room looked liked someone tried to break in and they didn't fix the door properly. We asked for a refrigerator 3x and never got it. Had to throw away our food. We paid for the roo. On Monday and had to come back Tuesday to pay for what we booked thru you guys. We told them we work night so we wouldn't be back until 11:30 to 12pm Tuesday to pay. The lady said no problem. So Tuesday heading over we get a call then hotel had the cops there to remove the old lady that we had in the room because she didn't pay for Tuesday and Wednesday thru you guys. I called the hotel and told them we explained that we were on our way there at that moment to pay and the night lady at the desk told us it was OK. We couldn't pay Monday because it was thru bookings.com. they let her back in the room. We got there at 11:35am. This lady has copd and could barely walk. She was so upset . All the hotel would say was the the night lady at the desk never left a note. I want my money back and that lady should be fired. I'll never go back there again or recommend them to anyone

Cons:

Everything. When you ask for a refrigerator 3x and they say they will bring you one, they never did

2026-04-17 • via Nuitee
A
Andy • family_with_children • us
1
Awful experience.
Pros:

The staff was nice, but they couldn’t compensate for the management neglect.

Cons:

The place is just bellow any basic standard. Long list of inefficiencies. No working micro or fridge in the room. We had to change the room, but the new room did not have fridge. No table or chairs to sit and eat. No sitting even during ‘breakfast’ which was included. NO HOT WATER! It took nearly an hour to check in, and also to check out.

2026-04-16 • via Nuitee
C
Christia • solo_traveller • us
7
2026-04-15 • via Nuitee
P
Polk • couple • us
7
2026-04-06 • via Nuitee
M
Marcus • family_with_children • us
10
2026-04-05 • via Nuitee
M
Marcus • family_with_children • us
10
Pros:

Love location

2026-04-05 • via Nuitee
T
Tawanda • couple • us
1
I didn’t stay once I seen all that I went back down stairs and got money back
Pros:

In a good area.

Cons:

The property was like crack heads and weed heads live there and all you smell was drugs in the air.The carpet was so dirty and nasty looking.

2026-03-30 • via Nuitee
W
Wulff • extended_group • us
9
Pros:

The service staff

Cons:

The hotel condition outside

2026-03-28 • via Nuitee
M
Marshall • solo_traveller • us
8
Over all going alone for work or marital issues it’s not a bad place to crash.
Pros:

The staff were friendly. The guy named Peter on the kiosk was exceptional. Everything was relatively clean.

Cons:

The water in the showers only got luke warm after running it for 20 minutes first. I like my showers on the colder side so that means a lot coming from me. There are people that try and solicit you outside so it’s not a great place to take a family if you needed to.

2026-03-28 • via Nuitee
P
Polk • couple • us
7
2026-03-26 • via Nuitee
K
Krystal • solo_traveller • us
2
2026-03-23 • via Nuitee
W
Weaver • family_with_children • us
5
2026-03-22 • via Nuitee