Malmaison Glasgow

Hotels
•
Malmaison
8.1 (3665 reviews)
278 West George Street , Glasgow , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location and value for price
Cons:
Cleanliness issues
Room size and noise complaints

Categories

Cleanliness
7.26
Some reviews mentioned issues with the cleanliness of the rooms, like dirt and mould.
Service
8.73
Staff received high praise for their attentiveness and hospitality.
Location
8.77
Multiple reviews highlighted the favorable location near central Glasgow.
Room Quality
7.52
Some reviews noted that rooms were cramped or not well soundproofed.
Amenities
7.75
Amenities received mixed feedback; some areas were appreciated while others lacked.
Value for Money
8.21
Reasonable pricing for the location and services provided.
Food and Beverage
8.46
Breakfast and other dining experiences were well-reviewed.
Overall Experience
8.13
Overall feedback indicates it was a solid experience with some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:22

Property Description

Chic Converted Church Turned 4-Star Hotel in Glasgow City Center

Boutique Style with Original Features
Experience a vibrant boutique stay at Malmaison Glasgow, blending chic modernity with the charm of a converted church. The elegant bedrooms boast luxurious beds, invigorating power showers, and complimentary toiletries, ensuring a comfortable and stylish retreat.

Fine Brasserie and Stylish Bar
Indulge in exquisite dining at the hotel's fine brasserie and unwind at the stylish bar, perfect for enjoying a relaxing evening after exploring the nearby shops on Sauchiehall Street or the city's bustling business district.

Convenient Location for Business and Leisure
Located a short walk from Glasgow's vibrant nightlife and within easy reach of George Square, Malmaison Glasgow offers the ideal base for both business and leisure travelers. Book now for a memorable stay in the heart of the city.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs, per night applies. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

We have no parking on-site. The nearest car park is on-street parking in front of and around the hotel. On-street parking is available and is paid via yards all days of the week. The nearest multi-story car park to us is The Q Park, 99 Waterloo Street, Glasgow, G2 7DN, where our guests receive a 25%. Please pre-book your parking at least 30 minutes prior to entry here, using code MMQPWS25. You will need to enter your vehicle registration on entry to the car park. £19 per day with the discount applied. We advise guests to drop their luggage off at the hotel before going to the car park, as there is quite a steep hill to climb between us. The car park is approx. a 10 min walk to the hotel.

Please note the discount only applies to guests that park at the Q Park Waterloo Street.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. . Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/ 5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Location

Guest Reviews

8.1
Based on 3665 reviews
Cleanliness: 7.26
Service: 8.73
Location: 8.77
Room Quality: 7.52
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 8.46
Overall Experience: 8.13
D
Donna • couple • gb
9
2026-09-19 • via Nuitee
E
Elizabeth • solo_traveller • us
9
Pros:

Just passing through Glasgow for one night and this place worked great. Reception staff were all very nice.

Cons:

Mostly clean, though it could have used a bit more attention to detail for what customers are paying.

2026-09-19 • via Nuitee
R
Rebecca • couple • gb
10
Staff very attentive and a great wee stay
Pros:

Clean and quirky

Cons:

Nothing at all

2026-09-18 • via Nuitee
A
ALISON • couple • gb
5
Disappoinging - as the rate did not reflect the standard of the room allocated.
Pros:

The hotel is in a great location near the city centre. Breakfast on our 2nd morning was lovely and the staff were very helpful.
The shower was good.

Cons:

The room that we were given was very small and almost for a single person. It was average but could have done with a little maintenance.
The room rate that we paid did not justify the room allocated as the bed was small, dipped in the middle and also there was no air con.

2026-09-17 • via Nuitee
D
David • couple • gb
7
2026-09-17 • via Nuitee
G
Gaynor • couple • gb
8
Needs AC and bigger room.
Pros:

Great location

Cons:

No AC

2026-09-16 • via Nuitee
J
Jim • solo_traveller • gb
1
Very disappointed
Pros:

Nothing

2026-09-16 • via Nuitee
G
gerard • solo_traveller • ie
10
2026-09-14 • via Nuitee
J
john • couple • gb
7
Excellent comfort and locale but customer service needs attention
Pros:

Very clean comfortable and good location

Cons:

Receptionist a bit off hand and not very friendly. Parking is a joke

2026-09-14 • via Nuitee
J
John Drury • couple • gb
6
Pros:

The building, most of the staff

Cons:

Its looking a bit tired. dirty light fittings, peeling wallpaper.
Cocktails were only average and one member of bar staff very grumpy ... think he thought he was a lot cooler than he was!

2026-09-14 • via Nuitee
M
Melvyn • couple • gb
10
2026-09-14 • via Nuitee
K
Keith • solo_traveller • gb
9
Pros:

Staff were very good and allowed a later check out at last minute request.

Cons:

Thought the room was quite small in comparison to similar priced hotels I've stayed in Glasgow.k

2026-09-14 • via Nuitee
A
Albert • solo_traveller • be
9
2026-09-13 • via Nuitee
M
Martin • couple • gb
2
2026-09-13 • via Nuitee
C
Cla59 • couple • it
9
Ci tornerei
Pros:

Ottima accoglienza, camere ampie pulite confortevoli, letto comodo, staff disponibile, consigliato

2026-09-13 • via Nuitee
P
Peter • couple • gb
10
2026-09-13 • via Nuitee
T
Thando • couple • gb
3
A disappointing stay overshadowed by a confrontational and disproportionate response from staff. I will never book this
Pros:

the hotel seemed pleasant and reasonably good value, but the room was disappointing. Cleanliness could have been better, and it was extremely warm, with only a fan provided. And unfortunately, the way an incident was handled later that evening completely overshadowed the stay. Within about ten minutes of returning to my room, a staff member said there'd been a noise complaint, which was surprising, given how brief and quiet our arrival was. When I queried this, the reason shifted to there being three people in the room, although two family members were only waiting briefly for a taxi. And the situation then escalated quickly, and the police were... called, despite there being an opportunity to resolve matters calmly. I recorded the interaction, and CCTV should also confirm timings. Given the circumstances... I was left very concerned and uncomfortable with how things were handled.

Cons:

The way an incident was handled later that evening completely overshadowed my stay. I returned to the hotel with two family members who were only coming into my room briefly while waiting for their taxi. Within approximately ten minutes of our arrival, a member of staff came to the room stating that there had been a noise complaint. This was extremely surprising as we had simply been talking normally and had only just arrived. When I questioned how a noise complaint could have been made so quickly, the issue then changed to the fact that there were three people in the room, despite my explaining that my family members were not staying overnight and were only waiting for their taxi. We were then told they had to wait in the lobby. The situation escalated very quickly and the police were contacted, despite there being an opportunity to resolve the matter calmly. I found the whole interaction disproportionate, uncomfortable and upsetting. I recorded the interaction, and the hotel's CCTV should also confirm our arrival time and how short a period we had actually been in the room. Given the circumstances and the way we were treated, I was left with serious concerns about why the situation escalated in the way that it did.

2026-09-13 • via Nuitee
A
Amira • couple • gb
8
2026-09-13 • via Nuitee
J
Joan • couple • gb
10
Excellent all round for our concert in the west end
Pros:

Great location Great staff comfortable room

Cons:

Nothing

2026-09-12 • via Nuitee
T
thomas • couple • ch
10
2026-09-12 • via Nuitee