Sonesta ES Suites Atlanta Kennesaw Town Center

Hotels
Sonesta Hotels
8.3 (877 reviews)
3443 Busbee Drive , Kennesaw , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Cons:
Issues with cleanliness
Uncomfortable sofa bed

Categories

Cleanliness
7.19
Several reviews mentioned issues with cleanliness, including the bathroom and kitchen.
Service
8.66
Mostly positive feedback about staff being friendly and accommodating.
Location
8.7
Frequent mentions of the hotel's convenient location near restaurants and events.
Room Quality
8.15
General praise for room size and comfort, but some issues with the sofa bed and TV.
Amenities
8.18
Amenities like gym and pool were appreciated, though room service has limited hours.
Value for Money
8.14
Value perceived positively, but extra charges noted by some guests.
Food and Beverage
8.69
Breakfast and coffee received positive mentions.
Overall Experience
8.66
Mixed reviews, but many guests reported enjoyable stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:55

Property Description

Convenient Location
Located just 4 miles from downtown Kennesaw and a mile from Kennesaw State University, Sonesta ES Suites Atlanta Kennesaw Town Center offers easy access to key attractions.

Comfortable Suites
Enjoy the convenience of fully equipped kitchens, living rooms, and dining areas in the spacious suites, perfect for short or extended stays.

Great Amenities
Relax by the outdoor pool, stay active in the gym, and start your day right with a delicious daily breakfast buffet during your stay at Sonesta ES Suites Atlanta Kennesaw Town Center.

To experience a perfect blend of comfort and convenience, book your stay at Sonesta ES Suites Atlanta Kennesaw Town Center now.

Important information:

5.00 USD State Recovery Fee, is not included in the price. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 6 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 877 reviews
Cleanliness: 7.19
Service: 8.66
Location: 8.7
Room Quality: 8.15
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 8.69
Overall Experience: 8.66
K
Kim solo_traveller us
10
Pros:

Staff was very nice, room was very nice & clean! Well worth your $ for the stay.

2026-07-20 via Nuitee
R
Rasheda family_with_children us
9
2026-07-17 via Nuitee
C
Chase couple us
8
2026-07-17 via Nuitee
C
Catherine couple us
9
2026-07-14 via Nuitee
S
Scottie solo_traveller us
5
2026-07-12 via Nuitee
D
David couple us
10
Cool
Pros:

Every thing

Cons:

I could not go swimming but that was cool tho

2026-07-05 via Nuitee
A
Angela family_with_children us
7
Pros:

I was there to attend a baseball tournament my grandson was in through fri through mon, we chose that property for price, extra separate living area& pull out sofa bed which the mattress on that was terrible, we also went for a property that had a pool&we weren't told it wasn't in service until arriving to check in & we had to sign a form before checking in of non working pool which was terrible for the grand children who looked forward to swimming , our room was comfortable, but didn't appreciate the staff nonchalant attitude of pool not being in service & it wasn't told to customers on the site before booking

Cons:

They should have put on site that pool wasn't gonna be working on the site& better mattress on pull out bed

2026-06-26 via Nuitee
C
Curious66262268800 Family
2
BEWARE: bait & switch hotel!
Pros:

This was a Stay-to-play property for my son’s baseball tourney that our team booked. Upon arrival to this hotel, we were informed by the front desk that we had been downgraded to a 1-king bedroom. (We had specifically booked a 2-bedroom, 2 kings plus sofa bed room.) They over booked and didn’t have any more of the room type that we booked. (Btw, our entire team booked this room type and they downgraded every single one of us!)

We specifically booked this property because of the 2-bedroom kings’ suite. We would never have booked a Sonesta hotel otherwise.

The manager I spoke with the following day after check in informed me that she personally called everyone to let them know about the downgrade. That is a lie. Neither my husband or myself was called and informed that. In fact, if we were called and told that I would have immediately booked another hotel. She was curt and almost rude about the entire situation.
Extremely frustrating and disappointing, to say the least.

It appears this may be common practice for this specific hotel property.

(Another minor side note: on the stay to play it listed this property to include free parking. Upon arrival, we were informed of the $6/per day parking fee.)

2026-06-24 via Tripadvisor
J
Justin solo_traveller us
10
2026-06-23 via Nuitee
B
Bradley family_with_children us
6
2026-06-23 via Nuitee
L
Lori family_with_children us
6
Rooms could use some extra cleaning and hallways smelled like marajuana the entire time.
Pros:

Location

Cons:

Came there with a baseball team and wasn’t told until we arrived that we couldn’t use the pool. Should have been told them at booking or given a discount for not having it available.

2026-06-22 via Nuitee
K
Katie family_with_children us
9
Exactly what we needed for our stay!
Pros:

Great location & helpful staff.

Cons:

Some parts were a little run down, but overall it was great- especially for the price.

2026-06-22 via Nuitee
N
Natasha family_with_children us
8
2026-06-22 via Nuitee
X
X4963EEnicoles Friends getaway
2
Horrific experience
Pros:

Buyer beware! I am completely disgusted by our experience. We were in town for a two today, little league, baseball tournament. We had over 15 families staying at this hotel. Some of the families did not have air-conditioning throughout their room. Some of the families did not have hot water. Some of the families did not have water at all. The air conditioner and fridges, in most of the rooms, rattle like they're a rocket getting ready to takeoff. Most of the rooms smell like mold and mildew.The pool is broken and according to the desk staff has been for many many months, with no projected opening date. The grill in the outdoor dining area is flooded with water and not work. Our team being able to spend time together in our off time from the games was the main attraction to us staying here. These issues should have been disclosed at the time of booking. It's obvious all they care about is money and not customer satisfaction. The staff could care less. They offered no fixes to our stay and no restitution price wise. I contacted corporate and as expected, I never heard a response. As someone who has been in Customer Service my whole life I am completely disgusted by this property.

2026-06-20 via Tripadvisor
L
Luther solo_traveller us
1
Pros:

Staff was friendly

Cons:

Facilities and cleaning. I didn't stay, we canceled and I'm still waiting on a refund. Booking said they were not going to charge but they did. Not to happy with the experience.

2026-06-18 via Nuitee
A
Adam family_with_children us
6
Wrong price point for what you’re getting
Pros:

It was located where we needed it to be.

Cons:

During our day, the pool was a gross green color and was unavailable. The breakfast was not as good as the breakfast that we had at our other two hotel during our trip. It was pretty rough.
The hallway had a smell to it. I personally also did not like the layout that you had to go to a different building from your room to even go to breakfast or the lobby area so to speak. This is definitely one we will avoid in the future.

2026-06-16 via Nuitee
S
Sherry family_with_children us
8
I rarely give 10s, but if the pool had been open, I would have given a 9
Pros:

Breakfast Could have been better. No bacon

Cons:

No bacon. Pool was not open.

2026-06-14 via Nuitee
W
Weimer family_with_children us
8
2026-06-14 via Nuitee
K
Kaden family_with_children us
6
2026-06-08 via Nuitee
L
Lon family_with_children us
10
2026-06-07 via Nuitee