Maison Astor Paris, Curio Collection by Hilton

Beautiful hotel and spacious rooms. BUT.... a 150 Euro food and drinks bill was added to my room. When checking out the desk clerk tells me that around 5PM the day before I ordered food and champagne. Not true. Around 3PM I had food and one glass of wine about 50 Euros. I paid for it with my Visa card. I explained this to the clerk. She was supposed to check with the bar and remove charge. That did not happened.

I disputed the charge with my visa card bank. They tried twice to get the hotel to reverse the charge. The hotel refused to do it.

So now I am going to complain to Amawaterways who made the reservation and write bad reviews.

Lovely hotel and no issue with hot rooms and failing air conditioning. The room was large and comfortable, the bed excellent. The bathroom is very small and really only holds one person at the time, but the shower was good and hot and all amenities are available. The breakfast buffet was fabulous. So many choices and the room where it is set up is beautiful with a glass dome ceiling. That was the highlight of our one night stay before proceeding to a cruise. We definitely would stay there again. I can recommend that hotel.

At the beginning of our recent trip to France for a cruise on the Seine, we spent 3 nights in Paris at Maison Astor Paris. Our tour company arranged this. Some previous reviews were very negative about the hotel's lack of air conditioning during this hot summer of 2026. We were relieved to learn this was incorrect during our stay! The breakfast buffet was excellent; the staff helped us find good local restaurants and provided excellent, accurate advice when our pre-paid tour to Notre Dame was abruptly canceled. The location was excellent and within a short walking distance of restaurants and a grocery store. It was in a quiet neighborhood. I highly recommend this hotel!

Friendly staff, quiet nice room, comfy bed, nice breakfast

I'll admit we were a little worried after reading about air conditioning issues and seeing a 95 deg high during our stay. I'm happy to say our room, while not cold, was at a good temp for sleeping and comfort. Overall the staff were all friendly. The hotel has charm, and while not cheap, the views of the Eiffel tower are impressive! The breakfast was good and the cold water dispensers on each floor were great too!

We didn't find it too convenient to metro stops though and may be a reason we look elsewhere on a future visit.

The staff were welcoming and helpful

The staff was so helpful and kind, it quickly became our home away from home.

This hotel is beautiful, staff is friendly, and the breakfast is top notch.
I am greatly disappointed moving forward. I had called before arriving to Paris in regards to the air conditioning working with the record breaking heat. I was assured the the air was working just fine. Once in our room the dial was on the coolest setting 20c but felt more like 80f
We had a technician come to our room and it read 85 degrees
We were showed a different room if we wanted to change, but it wasn’t any cooler. We were offered a fan which helped, but not acceptable for the price we paid.
I was offered 10k points which is a joke considering there lowest Hilton property is not offered for 10k points and this hotel room is well over 100k points

I also requested a 5 am wake up call which never happened. We could have missed our flight, but luckily our personal alarm worked.

De locatie

This hotel is a bit of an enigma. The best way to describe it is an old, regal hotel with a Hilton sheen on top, but the old comes bleeding through in a negative way. The service is classy, with doors held and a concierge, but the front desk is rarely actually helpful. Be warned if you reserve a regular room with a child or a third person they will not let you stay there or refund your reservation. This happened to us in spite of requesting a cot for our room well ahead of our stay. Instead, we had to pay for an upgrade to a suite. The suite was somewhat charming, but still very tight. Most importantly, the air conditioning in this hotel completely failed to fight the summer heat. In spite of added floor fans, all we could do was sleep on top of the sheets and sweat. The location is good in terms of being on a quiet street, but having many cafes within walking distance.

Great location and wonderful staff.

It is baffling that this property is associated with Hilton. It does not have a functioning AC system. I stayed at 3 hotels during a heat spell in France (2 in Paris, 1 in Marseille), and Maison Astor was the only hotel incapable of even slightly cooling the room. The room never got below 90 degrees. There is no management found onsite. If you have an issue, you will be relegated to emails with long delays.

The management team, if you read closely in the reviews, keeps promising that fixes are in store soon. But this has been going on for years and they aren’t investing in the hotel to make it competitive. I also stayed at a much less expensive Marriott hotel, CitizenM, and it was leaps and bounds better than Astor. Maison Astor doesn’t have a backup generator, so we experienced one blackout for over 4 hours (not fun walking up 7 flights of stairs at 1am during a heat spell), and then again the next morning at breakfast.

If you book this hotel, just know you are rolling the dice with weather. If it is warm outside, you will be warmer inside (like much of Paris, the hotel is built to retain heat and it does this very well). If you want to use your hotel to be refreshed before going out again, do not book at Astor.

And Hilton does not help you or back you after booking: you will be up against the hotel managers (who are not present) to try and claw back possible finds and points. So after your vacation may be negatively impacted, you’re stuck up a creek.

This hotel is clearly a strategy for Hilton to expand their presence in Paris, but it is creating the inverse effect.

We booked this hotel due to its advertised air conditioning since we were visiting during the summer. The air conditioning is a joke. It fails to cool the whole room so you are constantly uncomfortable. It’s so poor that they offer fans upon request, so they know it’s an issue. Staff are nice and breakfast is good, but if you’re looking for a respite from the heat this place is not it.

Where do I absolutely begin with this BEYOND fantastic hotel staff! The bonjours right at the door from the bell hop grabbing my bags and asking for passports. Americans sit! If u stand you are in their way. They want u to have a relaxed experience. Give your passports and have a juice that they provide. Since it was 100 degrees the juices hit the spot. I was helped by the beautiful Lindsey. She was so warm and helpful. Spoke English perfectly and answered all my questions. I also was greeted by a man named Aziz who also came over to say hello. The room was absolutely beautiful HOT but beautiful. As soon as I said it was hot with minutes housekeeping sent up a fan. Remember old buildings equals no AC. Jack Astor died on the titanic he designed the hotel you do the math how old the hotel is. The breakfast is on par but the staff again is brilliant. From the host to the wait staff to the ladies monitoring the buffet and let me tell u the best veggie omelette. Sweety was so accommodating. And the homemade Madeline’s of course. The whole experience was so amazing BECAUSE of the staff. The manager even came to welcome us back on one of the evenings when power had gone out due to the weather/ storm that came through. He was very kind and lovely and you can see the staff works well together because they are all so friendly to the guests. Way to go manager your team work shows. Americans remember even though it’s a Hilton (American owned) they are still French rules. They love bonjour and merci’s. They aren’t in a rush like we are. Chill out don’t talk loud in the lobby we can be embarrassing.
My favorite front door guy Charles such a gentleman and always present. The best bartender manager Gregorie and the cutest guest relations Antanin. The receptionist crew; outstanding work Nima such a hard worker, Lindsey, Aziz and sweet Logan with the cute smile I will miss you all. Thanks for the amazing hospitality and experience. America Hiltons could learn some hospitality skills from you all.

The heartbeat of this very comfortable hotel is the friendly and helpful staff. From the front desk to the lounge/bar and concierge desk, everyone is wonderful. Stephane Mouttet is a gem! The location is great as was our room. Our second stay here. We’ll be back. Merci!

Both great!