Best Western Mason Inn

Difficulty communicating with employee at the desk at check in

The bed was horribly hard, the indoor pool the chlorine was horrible we all got sick in there many people did and complained
Couldn't breathe and burned our eyes
Bed bugs

It was clean n thr night desk.guy was some what helpful.
The Main Manager/owner was Rude over the phone n yelled at me several times when I mentioned he over charged me when I paid through booking .com.

Unfortunately, there were several issues during my stay. The Wi-Fi did not work the first day, and when I reported the error message at the front desk, I was told no one else had complained and that the issue might be with my phone. Later I learned other guests were experiencing the same problem, and it wasn’t resolved until the next day. I also had repeated trouble with my key card not working each time I returned to the hotel on two separate days. On the third night, when my card failed again, I was asked at the desk whether I was even still a guest there, despite having a confirmed three-night stay, which felt unprofessional.

Sleep was difficult because bright hallway light came through the gap under the door and parking lot lights came through the curtains, making the room feel bright all night. The indoor pool area also left the first-floor hallway wet and slippery at times. Finally, the bed was very firm with a thin comforter, and the bathroom felt somewhat worn and shabby.

Everything was great!

Partially under repairs

The bathroom was outdated, it smelled like pee, there was mold all around the shower head and it was really small. So for a family traveling for sports and need a private area to change - have fun! Not to mention the door didn’t latch unless you pulled it shut really hard- which I found out after I came back to the unlocked/push open door with all mine and my families things in (4 hours later). Beware of dreadful 205!

The bed was very uncomfortable, the air conditioner made noises all night, there was a flood light that shone inside our windows all night. The curtains didn't block it, so we didn't get any sleep. Noisy guests running in the halls, slamming doors all night.

Room was very dusty. Like VERY! Pillows are TERRIBLE. Shower curtain rod in room 319 is coming off the wall on both ends. This causes the curtain to slide to the middle and the floor to flood when someone takes a shower. The floor of the tub is super slick! Some tread savers or something needs to be put down.

Being told that my service dog could not have access with me to all areas of the hotel. Being forced to show proof of training .
This hotel violated my rights as a disabled person.
Best Western Monroe Ohio is lucky I don't sue.
Will never stay at a other Best Western .

Brian Burgin - 1st Response Training LLC
1438 Bontrager Ln
Shelbyville, IN 46176
317-494-0347

Bathtub was dirty, and the street light was very bright at night, curtains don’t close to block it. Also smelled weird . Hot tub could have been a little hotter.

No complain