Hilton Colombo Hotel

Hotels
•
Hilton Hotels & Resorts
8.5 (1241 reviews)
2 Sir Chittampalam A Gardiner Mawatha, Colombo 02 , Colombo , lk

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent staff
Great food and beverage options
Cons:
Room size for fitness equipment is inadequate
Pool location requires crossing the road

Categories

Cleanliness
8
Rooms were very clean.
Service
9
Staff went out of their way to make our stay comfortable and were always accommodating.
Location
9
Very central location with a beautiful view.
Room Quality
8
Size of room and room features could be improved.
Amenities
8
Gym and pool are across the road; slightly inconvenient.
Value for Money
8.5
Overall good experience, reasonable pricing for offered amenities.
Food and Beverage
9
Variety and quality of food were very good.
Overall Experience
8.5
Fantastic stay with great customer service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 12:11

Property Description

Luxurious Accommodation with Stunning Views
Overlooking the Indian Ocean and Beira Lake, Hilton Colombo Hotel offers spacious rooms with over-sized windows, marble bathrooms, and scenic views.

Exceptional Amenities for Relaxation and Recreation
Guests can unwind in the hot tub after a workout at the fitness centre or tennis courts. The outdoor pool bar serves award-winning cocktails for a relaxing evening.

Culinary Delights and Dining Experiences
Indulge in gourmet Cantonese and Szechuan flavors at Emperor's Wok or enjoy poolside dining at SunsetBlu. With 10 dining outlets, Hilton Colombo offers a diverse culinary experience.

Book your stay at Hilton Colombo Hotel for a luxurious and unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$26 per person per night when using an existing bed.
    People 12 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1241 reviews
Cleanliness: 8
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
A
adeline • solo_traveller • gb
10
Pros:

Th staff were wonderful, nothing was too much trouble.

2026-02-14 • via Nuitee
J
Jacques • extended_group • ch
10
2026-02-14 • via Nuitee
P
Paul • couple • cn
9
Excellent stay
Pros:

Breakfast is very good. The staff is well trained and very polite and best service.

The room is with river view and sea view.

Excellent hotel.

Cons:

The front desk should explain to the guest upon check in. Even we booked via booking. com, should pay room charge in hotel instead of being charge by app booking. com

2026-02-12 • via Nuitee
P
Priya • solo_traveller • gb
10
2026-02-12 • via Nuitee
K
khalid • family_with_children • bd
9
Lovely
Pros:

The location, food and the band playing downstairs.

2026-02-11 • via Nuitee
P
Paul • couple • gb
10
Love this hotel, the staff are amazing
Pros:

We didn’t have breakfast

Cons:

It’s not that we didn’t like, the food is good, but we found the evening dinner a little cold,

2026-02-10 • via Nuitee
G
Gemma • couple • gb
8
Comfortable and pleasant enough
Pros:

Location was good, food was good, comfortable bed and pillows. Customer service from waiting staff was also good.

Cons:

The pool is not with the hotel, it is a walk over an overbridge which takes about 5 minutes..it’s not the end of the world but did feel inconvenient when you are wet and have to walk quite a bit to get back to the hotel and room.
House keeping and front of house was inconsistent. House keeping did improve when I pointed out a few things though so won’t be too harsh. Front of house was not what I would expect from a Hilton hotel. Not organised and not able to think outside the box. All issues I had were addressed by a fantastic female supervisor which was good. She listened and actioned.

2026-01-31 • via Nuitee
C
Caroline • solo_traveller • gb
10
Great location, excellent staff
Pros:

I ate at the Chinese restaurant. Staff weee attentive, friendly and courteous.
Food was excellent and the decor was beautiful

2026-01-31 • via Nuitee
D
Delon • couple • au
4
2026-01-31 • via Nuitee
M
Misty • family_with_children • se
7
Memorable
Pros:

Staffs were kind and helpful. Noah and Rajesh have outdone themselves!

Cons:

It was a bit difficult to get a hold of room service through the intercome but it was manageable. So I would not write anything negative.

2026-01-29 • via Nuitee
R
Rakhitha • solo_traveller • gb
10
Pleasant stay as a good hotel!
Pros:

Newly refurbished room with good facilities that you would expect from such a hotel brand. Charging sockets, blackout blinds to name a few.

Cons:

Nothing.

2026-01-29 • via Nuitee
E
Earl • couple • gb
10
2026-01-28 • via Nuitee
A
Anosha • couple • lk
7
Pros:

Great staff & great food!

Cons:

The kind of guests the property is attracting recently, who have no decorum to be staying at a 5 star hotel.

2026-01-28 • via Nuitee
I
Imizcoz • couple • es
9
2026-01-27 • via Nuitee
D
Dulamanie • extended_group • au
10
Thoughtful Gestures That Made Our Stay Special
Pros:

We had a wonderful stay at the Hilton. The staff were incredibly accommodating, kindly arranging an early check-in and a room with a beautiful view, which made our arrival so much more comfortable. The thoughtful daily gestures; chocolates, fresh fruits, and delicious short eats were a lovely touch and truly made us feel valued. The food throughout our stay was outstanding, with a great variety and excellent quality. Exceptional service, attention to detail, and genuine hospitality made this a memorable experience. We would happily stay again and highly recommend the Hilton.

Cons:

None to mention

2026-01-26 • via Nuitee
C
Chris • couple • gb
1
Pleasant but incompetent
Pros:

Having visited several Colombo hotels, my recommendation would be to be nearer to the Cinnamon Gardens district.

Cons:

On arrival, the front office took 500 USD from my debit card.
On check-out I was informed that they could not deduct this 500 USD from my bill and that I would receive a refund. So, I paid my bill in full and waited for my 500 USD to be returned. Two weeks later, no refund so I visited the hotel in person again and was again assured that it was being processed. Another two weeks went by and still my money had not been returned.
During this time I raised an official issue through the Hilton International central web site. This got me nowhere.
After numerous emails, it became clear that the Hilton Colombo had paid my 500 USD somewhere to my bank but not directly to my account and they asked me to contact my bank to see what they had done with my money.
At no time in this incompetence did anyone take ownership to resolve my issue, I had to push at every step.

2026-01-25 • via Nuitee
A
Ayelen • couple • es
9
2026-01-24 • via Nuitee
L
Luisa • family_with_children • de
8
2026-01-24 • via Nuitee
A
ASUKA • couple • jp
10
ラグジュアリーな南国リゾート！
Pros:

広いバスタブがあり、トイレも2個あったためお風呂に入っている時にトイレに入れない問題がありませんでした。
ベットも広く、バスローブもあり、すべてが充実していました。
朝食も種類がたくさんあり、プールも広く、過ごしやすかったです。

Cons:

チェックインの待ち時間が長かったです。

2026-01-24 • via Nuitee
A
Anna • couple • ru
9
2026-01-23 • via Nuitee