Comfort Inn & Suites Staunton

Hotels
•
Comfort
7.2 (335 reviews)
1302 Richmond Avenue , Staunton , US
+1 540-324-2727

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly, helpful staff
Convenient location
Good breakfast options
Cons:
Musty/moldy smells and cleanliness issues
Dirty/short shower curtains and bathroom maintenance problems
Booking/key problems and occasional noisy staff
Pool closed / TVs not hooked up

Categories

Cleanliness
5
Multiple guests reported moldy/musty smells, stains on bedding, a dirty bathtub and shower curtain, and an overall perception of poor upkeep.
Service
8.8
Front-desk and evening staff were repeatedly described as friendly and helpful; a few service lapses noted (lost booking, loud staff early morning) but overall service was a strong positive.
Location
8.9
Frequently praised as convenient, close to interstates/highway and local attractions; several guests called the location a key positive.
Room Quality
6.8
Beds were often mentioned as comfortable, but guests reported issues: soft/sunken mattresses, small pillows, old/peeling furniture, occasional TV/door malfunctions and small or low-pressure bathrooms.
Amenities
6.4
Mixed: breakfast generally good but the pool was reported closed, some TVs not hooked up, noisy bathroom fan, and parking lot lighting problems.
Value for Money
6
Mixed perceptions: some noted reasonable price while others called it overpriced; booking problems and room maintenance issues reduced perceived value.
Food and Beverage
7.6
Breakfast was frequently described as good with a variety of choices, though coffee quality and limited fruit options were criticized by some guests.
Overall Experience
8.1
Overall mixed but leaning positive: strong staff and convenient location improved stays despite cleanliness and maintenance issues (smells, shower/tub problems, occasional booking errors).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Prime Location and Nearby Attractions
Located in the heart of the Shenandoah Valley and surrounded by the stunning Blue Ridge Mountains, Comfort Inn offers easy access to top attractions like the Frontier Culture Museum and the scenic Blue Ridge Parkway.

Abundant Amenities
Enjoy a comfortable stay with free breakfast, high-speed Internet, and a refreshing outdoor pool. Business travelers will appreciate the convenience of voice mail, fax services, and proximity to local companies.

Cozy Guest Rooms
Relax in spacious rooms equipped with all the essentials, including refrigerators, microwaves, and coffee makers. Plus, the hotel is pet-friendly for your convenience. Experience comfort and convenience at Comfort Inn – book your stay now!

Important information:

Please note local guests from Staunton, VA zip codes cannot be accommodated at this property, except in special circumstances with advance approval.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROA

Location

Guest Reviews

7.2
Based on 335 reviews
Cleanliness: 5
Service: 8.8
Location: 8.9
Room Quality: 6.8
Amenities: 6.4
Value for Money: 6
Food and Beverage: 7.6
Overall Experience: 8.1
R
Rebecca • family_with_children • us
8
2026-10-29 • via Nuitee
A
Alma • family_with_children • us
7
Pros:

The bed was very comfortable and I slept well in it. It could probably be because I went 24 hours without sleep the night before so that's why I slept well but the bed was comfortable. The lady at the front desk was very nice and helpful too, she help us a lot. I like their ac/heater system, it was easy to use. And I like that I had a window in my room.

Cons:

The bath tub could have been cleaner, the shower curtain doesn't close all the way and wasn't very clean, there was a weird smell in my hotel room, and at morning I was woken up by two staff members, a male with a very loud voice, and a female, talking super loudly outside my hotel door that it woke me up at 6am. They were there for a while, and I was trying to go back to sleep but couldn't. The male was the loudest one and could hear him, while I couldn't hear the women.

2026-10-28 • via Nuitee
E
Elizabeth • couple • us
3
2026-10-25 • via Nuitee
J
Jo • family_with_children • us
9
Stay for a football game
Pros:

Location

Cons:

Over priced and bathroom needs upgrade

2026-10-25 • via Nuitee
L
Lisa • family_with_children • us
4
Cons:

My room smelled moldy, stains on comforter, and the the overall appearance of the hotel was sketchy

2026-10-23 • via Nuitee
C
Christina • family_with_children • us
10
2026-10-22 • via Nuitee
R
Rachel • family_with_children • us
10
Pros:

Friendly and clean

2026-10-22 • via Nuitee
T
Thomas • couple • us
8
2026-10-22 • via Nuitee
D
Donnie • family_with_children • us
9
Comfort
Pros:

Convenience

Cons:

The parking lot lighting.

2026-10-19 • via Nuitee
C
Constance • couple • us
9
2026-10-19 • via Nuitee
A
Amanda • family_with_children • us
9
Pros:

Price. Staff was pleasant and helpful. Room was clean.

Cons:

Mattresses were soft and sunken. Need to be flipped or rotated.

2026-10-17 • via Nuitee
E
Evan • solo_traveller • us
10
Great hotel
Pros:

The breakfast was really good and the beds were very comfortable

Cons:

Nothing

2026-10-08 • via Nuitee
S
Suzanne • solo_traveller • us
9
2026-10-08 • via Nuitee
F
Fred • couple • us
5
Just OK
Pros:

Location good , breakfast OK

Cons:

Shower curtain short so very difficult to keep water in shower and ran all over floor. No extra toilet paper. Key didn’t work so had to keep going to desk to get in. No hot water in bathroom sink.

2026-10-07 • via Nuitee
S
Sheila • couple • us
10
Very nice staff
Pros:

Close to everything n the Highway also

Cons:

None

2026-10-07 • via Nuitee
B
Bowman • couple • us
5
Cons:

Fan in bathroom sounds like a jet engine all night long.

2026-09-15 • via Nuitee
A
April • couple • us
1
2026-09-10 • via Nuitee
R
Rachel • solo_traveller • us
9
Pros:

Cleanliness and super friendly staff. Location was convenient and felt safe.

2026-09-09 • via Nuitee
L
L • solo_traveller • us
10
Perfect!
Pros:

Staff was super friendly!

Cons:

Nothing

2026-09-07 • via Nuitee
J
Judith • family_with_children • us
5
This property hasn been kept up and didn't meet expectation of what Comfort Inns were in past.
Pros:

location was convenient. Breakfast was good.

Cons:

Door to room did not work after first day. Re-keyed but could not get back in room. Finally maintenance was able to open door and we were moved to another room.

2026-09-05 • via Nuitee