Quality Inn & Suites Brownsburg - Indianapolis West

Hotels
•
Quality Inn
7.5 (447 reviews)
31 Maplehurst Drive , Brownsburg , US
+1 317-520-1524

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location near interstate and restaurants
Generally clean and comfortable rooms for many guests
Friendly staff at times (particularly breakfast)
Decent/wonderful breakfast and pool availability
Easy access and good for travel
Cons:
Serious cleanliness incident reported (bed bugs) and other maintenance issues
Reports of rude or unhelpful front-desk staff at night
Room quality concerns: firm beds, poor showers, cracked bathtub, missing sink parts
Amenities issues: bad coffee machine, no Netflix/YouTube on TV, unreliable internet
Perceived poor value at peak times and high pet fees

Categories

Cleanliness
6.5
Many guests reported clean rooms and comfortable beds, but there are serious cleanliness concerns (notably a bed-bug report, cracked bathtub, light bulbs out and declining maintenance).
Service
7
Mixed service: several mentions of friendly staff and helpful breakfast staff, but multiple reports of rude or unhelpful front-desk behavior at night and weak check-in PR skills.
Location
9
Consistently praised: close to the interstate, easy access, and many nearby restaurants — a clear strength of the property.
Room Quality
6.5
Rooms are generally comfortable but show wear: firm beds, poor shower heads/slow drains, cracked bathtub, missing sink parts, lack of elevator for some guests, and limited TV streaming options.
Amenities
7.5
Breakfast and pool availability were positives; however, issues include poor coffee machine, no Netflix/YouTube on TV, and unreliable internet.
Value for Money
7.5
Mixed value: some guests found it a good price, while others called out high seasonal pricing and higher-than-expected pet fees.
Food and Beverage
8
Breakfast received multiple positive mentions (decent to wonderful), though coffee quality was criticized by some guests.
Overall Experience
8
Overall mixed-positive: location and breakfast are strong, rooms/service have notable issues for some guests (including at least one severe cleanliness incident), leading to varied likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:04

Property Description

Seasonal Outdoor Pool and Modern Fitness Centre:
Enjoy a refreshing dip in the seasonal outdoor pool or break a sweat in the modern fitness centre at Brownsburg hotel. Stay active and rejuvenated during your stay.

Free WiFi and Comfy Rooms:
Stay connected with free WiFi access and relax in the comfortable rooms featuring a seating area with a desk and cable TV. Additional amenities like ironing facilities ensure a convenient stay.

Delicious Breakfast and Convenient Facilities:
Start your day right with a complimentary breakfast bar offering omelets, cinnamon rolls, and juice. Benefit from 24-hour front desk service, meeting facilities, and free parking during your visit.

Book now to experience the convenience and comfort of Quality Inn Indianapolis-Brownsburg/I-74 West.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 447 reviews
Cleanliness: 6.5
Service: 7
Location: 9
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8
A
Andrew • family_with_children • us
10
Pros:

Easy to get to. The room was very comfortable and clean. Close proximity to food services.

2026-10-31 • via Nuitee
R
Ray • couple • us
10
2026-10-28 • via Nuitee
K
Kristen • solo_traveller • us
7
2026-10-25 • via Nuitee
A
Ashley • couple • us
10
2026-10-23 • via Nuitee
D
David • family_with_children • us
1
Pros:

Nothing

Cons:

Bed bugs found in the beds, have video of it they refused to reimburse money back the worst place ever!!!!

2026-10-18 • via Nuitee
A
Angela • couple • us
8
Pros:

Easy access travel Location, clean. Left prior to breakfast start but be nice to have had coffee access in early a.m.

Cons:

Staff check in: PR skills lacking

2026-10-14 • via Nuitee
S
Sheila • couple • us
7
2026-10-12 • via Nuitee
G
Guillermo dimas • couple • us
10
2026-10-12 • via Nuitee
D
Diana • solo_traveller • us
8
Pros:

Location is close to interstate. Multiple restaurants near hotel.

Cons:

$45.00 Fee charges per pet. We arrived with 7 pound and 16 pound dog . Other hotels charges were $25.00

2026-10-12 • via Nuitee
G
Guillermo dimas • couple • us
10
2026-10-12 • via Nuitee
M
machleit • solo_traveller • us
9
2026-10-12 • via Nuitee
W
Wirt • couple • us
8
Would stay again if price wasn’t so high
Pros:

Location was great Breakfast was ok.

Cons:

Over priced for Labor Day weekend because of US Nationals.

2026-10-11 • via Nuitee
S
Steve • couple • us
10
Will do it again
2026-10-11 • via Nuitee
C
Carl • couple • us
10
Pros:

Was clean ,nice location easy to access

Cons:

The tv has no YouTube or Netflix. that’s a big issue

2026-10-11 • via Nuitee
E
Eileen • couple • us
4
Beware of rude staff at front desk at night
Pros:

The rooms were clean. Beds comfortable.

Cons:

The woman at the front desk was very rude. I booked online and it showed that I had been charged already. She told me it wasn’t like she was getting the money in her bank account. I ran my card anyway even after showing her on my phone it was charged. She said well we can just cancel it . I said I needed a place to stay tonight. As we walked up the stairs she spoke to the customer behind me about how I didn’t know what I was talking about. As I was walking up the stairs I heard her turned around and said she was being rude then walked up the stairs. She yelled up to me “Shut up. I’ll show you how rude I can be. I’m not the one who needs a place to stay. “ We get to our room and she had not magnetized the keys. My daughter went down to get them fixed and she was not rude but acted like she was an inconvenience for her to magnetize them.

2026-10-08 • via Nuitee
A
Andrey • couple • us
1
No more
Cons:

Living room has light bulbs nor working… outside lights was buzzing all night .. that sound is make me crazy ..

2026-10-08 • via Nuitee
K
Ken • couple • us
10
A great stay.
Pros:

Everything

Cons:

Slow shower drain.

2026-09-19 • via Nuitee
S
Sojka • couple • us
8
2026-09-19 • via Nuitee
C
Christopher • couple • us
8
2026-09-15 • via Nuitee
E
Eric • couple • ca
9
Very nice for the price
Pros:

Friendly staff

2026-09-14 • via Nuitee