Sofitel Marseille Vieux-Port

Hotels
•
Sofitel
8.6 (1298 reviews)
36 Boulevard Charles Livon , Marseille , fr
+33 4 91 15 59 00

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great views
Excellent service
Cons:
High prices for food
Room maintenance issues

Categories

Cleanliness
8.11
Concerns about room maintenance and a leaking shower were mentioned in multiple reviews.
Service
9.58
Numerous reviews highlighted the excellent service and professionalism of the staff.
Location
9.62
The hotel's prime location with great views was frequently praised.
Room Quality
7.57
Reviews noted issues with room conditions, including noise and outdated infrastructure.
Amenities
9.1
Amenities received positive remarks, especially the spa and breakfast.
Value for Money
8.06
Several reviews described the hotel as overpriced relative to its quality.
Food and Beverage
7.61
Guests criticized the high prices of food and dining options.
Overall Experience
9.18
Despite some drawbacks, many guests enjoyed their stay and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:06

Property Description

Luxurious Spa and Terraces
Indulge in the ultimate relaxation experience with free access to a spa, sauna, and hammam. Enjoy breathtaking views of Marseille's Old Port from one of the three terraces available at Sofitel Marseille Vieux-Port.

Gourmet Dining and Sky Lounge
Delight your taste buds at Les Trois Forts restaurant, offering gourmet cuisine and a selection of fine wines. Experience panoramic harbor views while savoring your meal. For a more casual setting, visit the brasserie 'Carré Bistromanie' for all-day dining and pastries. Unwind with cocktails at the Dantès Skylounge bar.

Convenient Amenities and Nearby Attractions
Stay connected with modern amenities like a flat-screen TV, iPod docking station, and 24-hour access to the fitness room. Benefit from private underground parking and explore nearby attractions such as Catalans Beach and the Château d’If accessible by ferry.

Book now for an unforgettable stay at Sofitel Marseille Vieux-Port.

Important information:

There are 2 Superior Rooms adapted for wheelchair access. Please contact the property for further details.

• Breakfast may be taken at our restaurant with buffet-plate service, or in your room via Room Service.

• Room Service is available from 6:30am to 11:00pm.

7th floor terrace will be accessible with the brasserie menu from 12 p.m. to 2.30 p.m. and from 7 p.m. to 8.15 p.m. (last order).

• Our Dantès Skylounge Bar is open from 5:00pm to 1am.

Sofitel Spa & hairdresser :• Available by appointment only from Monday to Saturday, 10:00am to 8:00pm, and on Sundays from

10:00am to 7:00pm, in order to limit the number of people present within the Sofitel Spa.

• Reception at the hairdressing salon from 10 a.m. to 7 p.m., by appointment.

• Access to the wet / fitness area is accessible upon appointment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MRS

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for € 0 per person per night when using an existing bed.
    People 12 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 32 per day.

Location

Guest Reviews

8.6
Based on 1298 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 9.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 9.18
M
Myriam • couple • fr
1
Cons:

Quelle déception. Cet établissement est très loin des standards d’un hôtel 5 étoiles.

Chambre avec vue sur un mur. Une première impression qui donne immédiatement le ton. La chambre, en plus d’être vieillissante, est usée et la literie est d’une qualité médiocre, loin du confort attendu dans cette catégorie d’hôtel.

Les équipements ne relèvent pas le niveau : la télévision ne fonctionnait pas. Certes, on ne choisit pas un hôtel pour regarder la télévision, mais dans ce cas, pourquoi en installer une si elle est inutilisable ? Je vous mets au défi d’essayer de suivre une finale de Coupe du monde dans ces conditions.

Les nuits n’ont pas été plus reposantes. Pendant deux matins consécutifs, nous avons été réveillés par les camions de livraison juste sous nos fenêtres. Inadmissible pour un établissement qui se revendique 5 étoiles.

Mais le plus décevant reste clairement le petit-déjeuner : le choix est très limité, l’offre est pauvre et peu appétissante, et il n’y a aucun plat chaud proposé dans le buffet. Pour un hôtel de ce standing, on s’attend à un vrai petit-déjeuner digne de ce nom, avec davantage de variété et de qualité. Ici, il faut commander, et les délais pour simplement passer commande sont interminables. Le service manque clairement d’organisation et d’attention, ce qui rend ce moment encore plus frustrant.

Enfin, contrairement à ce que l’on pourrait attendre d’un hôtel de ce standing, il n’y a même pas de piscine extérieure.

Au final, ce qui choque le plus n’est pas un défaut en particulier, mais l’accumulation de toutes ces déconvenues. À ce niveau de prix, on s’attend à une expérience irréprochable. Ici, le rapport qualité-prix est tout simplement catastrophique. Cet hôtel n’est, selon nous, absolument pas digne de ses 5 étoiles.

2026-07-22 • via Nuitee
I
Ines • couple • br
7
Os funcionários são excelentes, o problema foi a falta de acesso para a piscina com sol.
Pros:

Gostei da linda vista do Porto de Marselha.

Cons:

Fiquei muito decepcionada, porque tinha uma única piscina para o Novotel e para o Sofitel, sendo que no Verão Europeu ela só pode ser usada pelo Novotel . Peguei um calor de 36 graus e não pude pegar sol na piscina, apesar de ver os hóspedes do Novotel usar a piscina.
Isto foi muito decepcionante!!!!!!

2026-07-21 • via Nuitee
R
roux • couple • fr
6
Pros:

L emplacement, la vue du rooftop

Cons:

La vétusté des chambres

2026-07-20 • via Nuitee
A
Amelie • family_with_children • fr
10
Parfait
Pros:

Tout

Cons:

Rien

2026-07-20 • via Nuitee
C
Claude • couple • ch
7
2026-07-20 • via Nuitee
J
Jan • couple • fr
5
Pros:

Location

Cons:

When we arrived the bath tub had hair in it.
Not generally clean

2026-07-20 • via Nuitee
R
Rodolphe • couple • fr
8
Pros:

La qualité de prise en charge du personnel , la chambre .

Cons:

Devoir réserver un créneau pour le SPA et qu il n’y ai pas de piscine sachant que le novotel en dessous profite du SPA du sofitel

2026-07-19 • via Nuitee
P
Pedro • couple • br
10
Férias maravilhosas na Provence
Pros:

Comodidade, conforto e serviços

Cons:

Variedade do café da manhã

2026-07-19 • via Nuitee
P
Peyo • solo_traveller • fr
9
2026-07-18 • via Nuitee
M
Melgrani • solo_traveller • fr
8
2026-07-16 • via Nuitee
D
Dub • solo_traveller • ch
6
Pros:

La chambre, le spa et le personnel. La vue depuis le restaurant.

Cons:

Au déjeuner, il manquait chaque jour du pain sans gluten et le choix était limité pour le reste.
Nous nous réjouissions du repas gastronomique, mais le restaurant a refusé de nous le servir au vu de mes intolérance et les plats à la carte n'étaient pas digne d' un 5 étoiles, réputé gastronomique: une tranche de porc avec une sauce brune et 3 légumes...
Je vous laisse imaginer notre déception.

2026-07-12 • via Nuitee
K
Kenneth • couple • gb
10
2026-07-12 • via Nuitee
S
S6569YTjohnb • Couples • New York City, New York
10
Excellent and recommend!
Pros:

We stayed at Sofitel Marseille Vieux-Port for a few days in July and had a wonderful experience from start to finish.

The hotel is in a fantastic location overlooking the Old Port, and simply sitting on the terrace in the evening with a drink while watching the boats come and go became one of the highlights of our stay. The atmosphere was relaxed and quintessentially Marseille.

Our room was spotless, comfortable, and very well maintained. Every member of staff we interacted with was warm, welcoming, and genuinely helpful. What stood out most was that everyone acknowledged us with a smile, whether it was at reception, housekeeping, or in the restaurant—it made the hotel feel genuinely hospitable rather than simply professional.

Breakfast was also excellent, with a wide selection of fresh products and beautiful views over the harbour to start the day.

Overall, this was exactly the kind of stay you hope for: comfortable, effortless, and memorable. We would happily return the next time we’re in Marseille.

2026-07-10 • via Tripadvisor
J
Julie • couple • fr
8
2026-07-10 • via Nuitee
E
Elena • couple • ru
10
Замечательный отель, дружелюбный персонал!
Pros:

Потрясающие виды на порт!

Cons:

Все прекрасно!

2026-07-10 • via Nuitee
T
Thierry • solo_traveller • fr
9
Pros:

L'emplacement

Cons:

RAS

2026-07-09 • via Nuitee
R
Rodolphe • solo_traveller • il
8
Pros:

Trés bel établissement le personnel est au petit soin avec vous Le petit bemol c'est la salle de bain pour des personnes agées pas trop d'appuis prevoir pour s'asseoir voilà nous avons passé 2 nuits avec petits déjeuners trés sympa

Cons:

Rien

2026-07-07 • via Nuitee
C
Cécile • family_with_children • fr
6
2026-07-05 • via Nuitee
S
Shaz • couple • gb
7
Spa good but not a 5 Star
Pros:

Spa was good but not everything was working, location was okay not too far from restaurants, view was wonderful, balcony was reasonable

Cons:

Food was not great, definitely not 5star, did not thing staff were extremity friendly or helpful, not info in room on events or things to do or visit, you had to pay for everything like water

2026-07-05 • via Nuitee
Y
YVES • couple • fr
8
2026-07-03 • via Nuitee