The Westin Indianapolis

Hotels
Westin
9.1 (778 reviews)
241 West Washington Street , Indianapolis , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Clean and comfortable rooms
Cons:
Limited toiletries
Parking may be an issue

Categories

Cleanliness
9.11
The room was awesome and clean.
Service
9.58
Multiple reviews praised the exceptional service from staff such as Michael B and Kaelynn.
Location
9.12
Convenient location with easy access to nearby attractions.
Room Quality
9.07
Rooms were described as clean and comfortable.
Amenities
8.6
Toiletries and coffee supply can be more generous.
Value for Money
9.06
Overall a great value for the quality of service and stay.
Food and Beverage
9.11
Food quality and service at the restaurant received positive remarks.
Overall Experience
9.18
Consistently positive experiences noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:48

Property Description

Luxurious Accommodations
Connected to the Circle Center Mall and Indiana Convention Center, The Westin Indianapolis offers modern guest rooms with premium amenities including Starbucks coffee, flat-screen TVs, and a refrigerator.

Fitness and Business Facilities
Guests can stay active at the hotel's modern gym or utilize the business center for any work needs. Tour information is readily available for those looking to explore the city.

Dining and Entertainment
Enjoy delicious steaks and seafood at the on-site restaurant, followed by drinks at the sports lounge. With meeting and banquet facilities, as well as concierge services, every guest's needs are catered to seamlessly.

Experience the epitome of comfort and convenience at The Westin Indianapolis. Book your stay now for a memorable visit to Indianapolis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 778 reviews
Cleanliness: 9.11
Service: 9.58
Location: 9.12
Room Quality: 9.07
Amenities: 8.6
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.18
B
Broyles couple us
7
My trip to Indianapolis was short and my stay at the Westin was exactly as expected.
Pros:

How close it was to me he venue of events that I was in town for and the valet parking.

Cons:

N/A

2026-06-11 via Nuitee
T
Tibbs family_with_children us
10
2026-06-08 via Nuitee
J
Jeremey solo_traveller us
10
2026-06-08 via Nuitee
H
Herbert couple us
10
PERFECT
Pros:

Excellent, first time staying in Indy. WILL BE BACK

Cons:

NA

2026-06-08 via Nuitee
S
Shannon solo_traveller us
10
Exceptional and Highly Reccomend
Pros:

Everything. Location. Amenities. Staff. Food. Prices. Everything. The room was spacious and the bathroom was elongated giving the appearance of an apartment bathroom more than a hotel bathroom. The amount of elevators for the multi-convention weekend was more than enough. Will be staying again.

Cons:

Nonexistent

2026-06-08 via Nuitee
C
Christine solo_traveller us
7
It was good but it could have been better
Pros:

Location

Cons:

No coffee in morning in lobby
Scarce amenities
Shower wets hair but no shower cap

2026-06-05 via Nuitee
J
Jennifer solo_traveller us
10
2026-06-03 via Nuitee
M
Ma May Minouch family_with_children de
7
Hotel comfortable et moderne
Pros:

Hotel récent, bon accueil et étages élevés. Très belle salle de fitness avec tous les équipements qui fonctionnent. Chambre bien décorée et de taille correcte. Douche agréable

Cons:

Le prix du parking pour une ville qui n'est pas si remplie que cela. Le prix du parking négocié par l'hotel de 45 dollars ne permet pas les in and out. Sinon il faut prendre le valet parking qui coute 60 dollars

2026-05-27 via Nuitee
M
Michael solo_traveller us
10
Excellent stay downtown!
Pros:

Clean, spacious rooms. Staff were all very friendly!

Cons:

Nothing!

2026-05-20 via Nuitee
K
Kesha Monique solo_traveller us
10
Everything great!!!
Pros:

Modern, clean, great location with access to conference center. Excellent restaurant. Large bathroom counter and mirror. Super comfy beds. Friendly and helpful staff.

Cons:

N/A

2026-05-18 via Nuitee
D
Derrick couple us
10
Pros:

Great

Cons:

Nothing

2026-05-12 via Nuitee
A
Alexis couple us
9
We enjoyed staying here and will definitely stay with Marriott again!
Pros:

The staff were very friendly and accommodating even during a busy stay with concert goers. They provided plenty of towels and pillows. The room was very clean and food was good!

Cons:

N/A

2026-05-10 via Nuitee
S
shalaca couple us
10
We enjoyed our stay super nice, clean, food was just ok in restaurant but overall STAFF was great!
Pros:

Clean nice location

2026-05-05 via Nuitee
S
Shelvia family_with_children us
10
Pros:

Especially clean and convenient for eateries within walking distance.

Cons:

N/A

2026-05-01 via Nuitee
K
K7212NUmichellew Business
10
Great service
Pros:

Michael B was a great server. He made good recommendations an we were well taken care of.

2026-04-21 via Tripadvisor
J
joelcK8519PU Business
10
I will be back just because of the great customer service Yolan provided
Pros:

I needed some help at the front desk and got Yolan as my guest services representative. She was amazing. Friendly knowledgeable took her time to really listen and was able to help me work my way through a very complicated reservation mix up that I had caused. I trust the Westin Indianapolis understands what an invaluable employee she is.

2026-04-21 via Tripadvisor
K
keyonaw532 Business Charlotte, North Carolina
10
Peace of mind
Pros:

This is my first time here at the Westin, in Indianapolis. Yolan was super sweet and extremely helpful. She answered all of my questions and put my mind at ease. My room is nice, spacious, and clean, and the view of the city is beautiful. I'm loving every minute here. Thanks so much for the hospitality.

2026-04-19 via Tripadvisor
G
ggoes Business Aiken, South Carolina
10
Wonderful stay at the Westin
Pros:

Amazing stay. From the engineer who came immediately to fix the battery in the safe, to the restaurant that seated me in a quiet area when I wasn't feeling well, the customer service was exceptional. The best were the blue suit guy and his assistant that tracked down my lost jewelry and Michelle in the Club Lounge who was one of the best hostesses I've ever encountered. Overall, highly recommend this property if you are ever in downtown Indianapolis.

2026-04-18 via Tripadvisor
F
flyguy41 Business Chicago, Illinois
10
Great staff
Pros:

Great hotel and staff. Excellent location. Michael B in the restaurant was great!

2026-04-18 via Tripadvisor
B
basilrathbone Business Omaha, Nebraska
10
Conference attendees likes the downtown Westin.
Pros:

Great service, close to everything needed. Found a top-flight pork tenderloin (an Indiana specialty). Mr. Bayu at the front desk was excellent. Thanks, all!

2026-04-17 via Tripadvisor