The Westin Indianapolis

Hotels
Westin
9.1 (700 reviews)
241 West Washington Street , Indianapolis , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Clean and comfortable rooms
Cons:
Limited toiletries
Parking may be an issue

Categories

Cleanliness
9.11
The room was awesome and clean.
Service
9.58
Multiple reviews praised the exceptional service from staff such as Michael B and Kaelynn.
Location
9.12
Convenient location with easy access to nearby attractions.
Room Quality
9.07
Rooms were described as clean and comfortable.
Amenities
8.6
Toiletries and coffee supply can be more generous.
Value for Money
9.06
Overall a great value for the quality of service and stay.
Food and Beverage
9.11
Food quality and service at the restaurant received positive remarks.
Overall Experience
9.18
Consistently positive experiences noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:48

Property Description

Luxurious Accommodations
Connected to the Circle Center Mall and Indiana Convention Center, The Westin Indianapolis offers modern guest rooms with premium amenities including Starbucks coffee, flat-screen TVs, and a refrigerator.

Fitness and Business Facilities
Guests can stay active at the hotel's modern gym or utilize the business center for any work needs. Tour information is readily available for those looking to explore the city.

Dining and Entertainment
Enjoy delicious steaks and seafood at the on-site restaurant, followed by drinks at the sports lounge. With meeting and banquet facilities, as well as concierge services, every guest's needs are catered to seamlessly.

Experience the epitome of comfort and convenience at The Westin Indianapolis. Book your stay now for a memorable visit to Indianapolis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 700 reviews
Cleanliness: 9.11
Service: 9.58
Location: 9.12
Room Quality: 9.07
Amenities: 8.6
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.18
K
KYLE family_with_children us
9
2026-03-07 via Nuitee
K
Kara family_with_children us
7
2026-03-02 via Nuitee
G
gerrymE2454QC Solo travel
10
A joy to get the chance to stay here
Pros:

EVERY single person with a working role at the hotel has extremely thoughtful and helpful when needed.

Best experience in my seven years staying here during the combine.

I must recognize Yolan and Nathan at the front desk, Darren at the bell station and Michelle in the club who were exceptionally kind to me.

2026-02-28 via Tripadvisor
M
Megan family_with_children us
10
2026-02-28 via Nuitee
S
S9053GUwaynek Business
10
Excellent service, kind personnel
Pros:

E excellent registration personnel specially a lovely young lady named appropriately “ lovely”

2026-02-27 via Tripadvisor
J
jeffhAF Couples
10
Quick visit to Indy
Pros:

Michael B is the best, thank you to the Westin!

2026-02-26 via Tripadvisor
R
Rick couple us
10
2026-02-26 via Nuitee
S
S6260AZanitah Business
6
NFL Combine stay
Pros:

Mike B. waiter at the hotel restaurant is great. We look forward to seeing him every year. He knows how to make the guest feel welcomed. We are here every year for the NFL Combine. I love the Westin, their front desk employees , and our room. However, I dislike housekeeping. They kept skipping our room and I had to call everyd day for service and supplies. But, overall besides that out stay so far has been pleasant.

2026-02-25 via Tripadvisor
R
Roam49075244010 Business
10
Yolan was awesome!!!
Pros:

Yolan welcomed me to The Westin Indianapolis immediately upon entering the hotel. She had a smile on her face and a very pleasant demeanor as she directed me to her counter. Throughout the check-in process, Yolan was extremely gracious and welcoming … I was comfortably in my room 5 minutes after walking into the hotel!!!

I normally wouldn’t take the time to write a review, but Yolan was that impressive to me. It’s easy to see that Yolan takes pride in her job and works hard to make sure her guests feel special. Yolan was a breath of fresh air and represents “The Westin” brand to the highest standards possible.

2026-02-24 via Tripadvisor
E
Erin solo_traveller us
9
2026-02-24 via Nuitee
M
M5455BBandrewm Business
10
Professional and Personable
Pros:

I have always enjoyed staying at a Westin whether it be for business or personal travel. I was at a conference for a week in Indy and the entire staff was polite and very responsive. One staff member though stood out above the rest. Leslie at the Westin’s onsite restaurant and bar was the best. She was attentive and professional, but what separated her from the rest was her positive attitude and making my entire team feel at home. Usually after a week away from home you’re looking forward to getting back. Leslie I believe made that a little harder for everyone this time!

2026-02-23 via Tripadvisor
A
Aimee family_with_children us
10
Excellent
Pros:

Clean

Cons:

Vending on floor

2026-02-23 via Nuitee
T
Takarra couple us
10
2026-02-23 via Nuitee
C
codyk519 Family
10
A+++ Hospitality!!!
Pros:

Check-in at the Westin was one of the best experiences I have ever had! Mr Lanang described additional amenities & closing times of those amenities. He also escorted us to the elevator and dropped I special Good Luck note for our Cheer Competition tomorrow! I highly recommend The Westin and will definitely come back!!!

2026-02-21 via Tripadvisor
O
O9571VEsarahs Business
10
Midwest Hospitality at its finest
Pros:

Hands down the best Midwest hospitality we have ever experienced. We are visiting from the west coast and it was amazing to be treated with such kindness and respect by the staff but especially by Kenya Davis who went out of her way to make our dining experience more enjoyable.

2026-02-20 via Tripadvisor
J
JIMMYROLLINS1 Business Seattle, Washington
10
Westin Indianapolis-great service all around but Mike at 10 hands makes the stay feel like home!
Pros:

Mike is awesome! When we stay at the Westin Indianapolis coming to 10 Hands is a must and seeing Mike is one of the highlights!!

2026-02-20 via Tripadvisor
5
549markr549 Business Derry, New Hampshire
10
Exceptional
Pros:

We both commented on the warmth of the service from the curb through check in. We travel on business 20 weeks a year. We rate our experience with your staff exceptional. Big shout out to Nathan at check-in for working with us to handle some minor details. See you next year.

2026-02-20 via Tripadvisor
8
86elizabethc Business Plymouth, Indiana
10
Happy smiles!
Pros:

Cempaka and Lori were delightful and greeted me with welcoming smiles!

2026-02-19 via Tripadvisor
J
jeffmX5625VO Business Kansas City, Kansas
10
Was in town for a conference
Pros:

Great/friendly service with a smile. Food was fresh and priced well for a hotel. Purchased snacks/food daily on my 5 day stay.

2026-02-19 via Tripadvisor
R
Roboaustin Solo travel
10
Guest accommodations approved
Pros:

I really wanted to sit at the bar to eat breakfast and watch the Tvs even though it was closed, few people said no, but RYTON stepped in and accommodated me and was very nice about it and respectful, as was I in my request. Lori was very nice, made my drink and great to talk with. This was definitely the hotel accommodations one hopes to expect and these made my experience worth hoping to run into them again

2026-02-19 via Tripadvisor