The Westin Indianapolis

Hotels
Westin
9.1 (757 reviews)
241 West Washington Street , Indianapolis , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Clean and comfortable rooms
Cons:
Limited toiletries
Parking may be an issue

Categories

Cleanliness
9.11
The room was awesome and clean.
Service
9.58
Multiple reviews praised the exceptional service from staff such as Michael B and Kaelynn.
Location
9.12
Convenient location with easy access to nearby attractions.
Room Quality
9.07
Rooms were described as clean and comfortable.
Amenities
8.6
Toiletries and coffee supply can be more generous.
Value for Money
9.06
Overall a great value for the quality of service and stay.
Food and Beverage
9.11
Food quality and service at the restaurant received positive remarks.
Overall Experience
9.18
Consistently positive experiences noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:48

Property Description

Luxurious Accommodations
Connected to the Circle Center Mall and Indiana Convention Center, The Westin Indianapolis offers modern guest rooms with premium amenities including Starbucks coffee, flat-screen TVs, and a refrigerator.

Fitness and Business Facilities
Guests can stay active at the hotel's modern gym or utilize the business center for any work needs. Tour information is readily available for those looking to explore the city.

Dining and Entertainment
Enjoy delicious steaks and seafood at the on-site restaurant, followed by drinks at the sports lounge. With meeting and banquet facilities, as well as concierge services, every guest's needs are catered to seamlessly.

Experience the epitome of comfort and convenience at The Westin Indianapolis. Book your stay now for a memorable visit to Indianapolis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 757 reviews
Cleanliness: 9.11
Service: 9.58
Location: 9.12
Room Quality: 9.07
Amenities: 8.6
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.18
G
ggoes Business Aiken, South Carolina
10
Wonderful stay at the Westin
Pros:

Amazing stay. From the engineer who came immediately to fix the battery in the safe, to the restaurant that seated me in a quiet area when I wasn't feeling well, the customer service was exceptional. The best were the blue suit guy and his assistant that tracked down my lost jewelry and Michelle in the Club Lounge who was one of the best hostesses I've ever encountered. Overall, highly recommend this property if you are ever in downtown Indianapolis.

2026-04-18 via Tripadvisor
F
flyguy41 Business Chicago, Illinois
10
Great staff
Pros:

Great hotel and staff. Excellent location. Michael B in the restaurant was great!

2026-04-18 via Tripadvisor
B
basilrathbone Business Omaha, Nebraska
10
Conference attendees likes the downtown Westin.
Pros:

Great service, close to everything needed. Found a top-flight pork tenderloin (an Indiana specialty). Mr. Bayu at the front desk was excellent. Thanks, all!

2026-04-17 via Tripadvisor
M
mattjD2439ZK Business
10
Michael B is the best server in Indy.
Pros:

Service was excellent as always, Michael B. Thank you and we’ll see you again

2026-04-15 via Tripadvisor
A
amypC8009EC Business
10
Comfortable
Pros:

The hotel was clean and comfortable. Lanang was an especially warm and helpful staff member.

2026-04-15 via Tripadvisor
C
cordeliaw221 Friends getaway
10
Great Experience Amazing service
Pros:

Micheal B. was an awesome server and food was great we had the pepperoni pizza and harvest kale salad

2026-04-12 via Tripadvisor
3
35zakiae Business Chicago, Illinois
10
Great service and drinks
Pros:

Michael B is an amazing server. Food was great and the drinks were strong

2026-04-11 via Tripadvisor
M
madisonsI3267CF Business
10
Magnificent
Pros:

The best server i have ever had literally in life. made edits to my order and continued to ensure i was satisfied. 10/10

2026-04-11 via Tripadvisor
L
Lilly solo_traveller us
1
2026-04-11 via Nuitee
R
rikd57 Business Indianapolis, Indiana
2
Unhelpful, unconcerned, unworthy of Indy!
Pros:

Here for a meeting, now stranded. My phone battery died and this hotel has no charging stations in it's lobby area.
Can't get an Uber/Lyft to get home. the front desk is not only unhelpful but they specialize in telling what they can't do instead of finding a way to be helpful.
I expected more from a Westin...
Indy is better than this and this hotel has lost it's way.

2026-04-08 via Tripadvisor
C
ColonelK1 Business
10
Exceptional Service
Pros:

Great location right in the heart of downtown Indy, close to everything. Awesome dining experience at Ten Hands restaurant. Thanks to Michael B. For being a wonderful host.

2026-04-08 via Tripadvisor
K
keithrN6754AG Couples
10
Great service from Mike B.
Pros:

Mike B was very pleasant and went above and beyond to ensure we were happy. He made our late lunch before the game great. Thanks, Mike!

2026-04-06 via Tripadvisor
G
gracegI5451DR Business
10
Best service!
Pros:

Michael B at Ten Hands was the best waiter. He was quick and had a great attitude. We appreciate him!’

2026-04-06 via Tripadvisor
9
961ottilieh Solo travel
10
Final four
Pros:

Michael was exceptional and really made my weekend

2026-04-06 via Tripadvisor
J
jadidvm Family Vass, North Carolina
10
Excellent service
Pros:

Michael B was an excellent server. All of his recommendations were spot on and he was so helpful and kind.

2026-04-05 via Tripadvisor
F
F3063DAtylers Business
10
Ten Hands is top notch
Pros:

Michael B. was great, friendly guy. He helped me decide between a couple dishes and was on top of things in brining me another soda.

2026-04-05 via Tripadvisor
O
O5364REjeffm Family
10
Rytan brings service with a smile!
Pros:

We had great service at the Ten Hands Social Bar & Eatery. Rytan took great care of us. We’re happy to know that she’ll be working the remainder of our trip.

2026-04-05 via Tripadvisor
J
Jason family_with_children us
10
2026-04-05 via Nuitee
P
P86PRjodyc Family
10
Best pizza maker
Pros:

Best pizza maker ever! Friendly with good service.

2026-04-04 via Tripadvisor
S
stephaniedE9701HO Family
10
Michael B is the real MVP
Pros:

Our service at Ten Hands was great! Michael B. was a fantastic server and helped us choose from the many delicious options.

2026-04-03 via Tripadvisor