The Westin Indianapolis

Hotels
Westin
9.1 (679 reviews)
241 West Washington Street , Indianapolis , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Clean and comfortable rooms
Cons:
Limited toiletries
Parking may be an issue

Categories

Cleanliness
9.11
The room was awesome and clean.
Service
9.58
Multiple reviews praised the exceptional service from staff such as Michael B and Kaelynn.
Location
9.12
Convenient location with easy access to nearby attractions.
Room Quality
9.07
Rooms were described as clean and comfortable.
Amenities
8.6
Toiletries and coffee supply can be more generous.
Value for Money
9.06
Overall a great value for the quality of service and stay.
Food and Beverage
9.11
Food quality and service at the restaurant received positive remarks.
Overall Experience
9.18
Consistently positive experiences noted by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:48

Property Description

Luxurious Accommodations
Connected to the Circle Center Mall and Indiana Convention Center, The Westin Indianapolis offers modern guest rooms with premium amenities including Starbucks coffee, flat-screen TVs, and a refrigerator.

Fitness and Business Facilities
Guests can stay active at the hotel's modern gym or utilize the business center for any work needs. Tour information is readily available for those looking to explore the city.

Dining and Entertainment
Enjoy delicious steaks and seafood at the on-site restaurant, followed by drinks at the sports lounge. With meeting and banquet facilities, as well as concierge services, every guest's needs are catered to seamlessly.

Experience the epitome of comfort and convenience at The Westin Indianapolis. Book your stay now for a memorable visit to Indianapolis!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 679 reviews
Cleanliness: 9.11
Service: 9.58
Location: 9.12
Room Quality: 9.07
Amenities: 8.6
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.18
C
Charles family_with_children us
9
Pros:

Full sofa, large very comfortable bed, mini fridge/cooler in room

Cons:

did not have microwave in room but one was available near the ice

2026-02-14 via Nuitee
T
Tiffany couple us
8
2026-01-20 via Nuitee
K
Keri family_with_children us
10
2026-01-20 via Nuitee
S
Sarah couple us
8
2026-01-19 via Nuitee
D
drew_lamberson Family
10
Excellent service at Ten Hands eatery
Pros:

Kaelynn was our server at Ten Hands and we ate several meals there and she was our server each time and she was excellent with excellent service and an excellent attitude and very friendly fun to talk to. She was great!

2026-01-17 via Tripadvisor
D
Departure39995789193 Friends getaway
10
Amazing
Pros:

Awesome experience would eat here again service was kaylene. She did a great job and was super sweet to us

2026-01-17 via Tripadvisor
B
bri827908 Friends getaway
10
Great
Pros:

Awesome experience what you eat here again

2026-01-17 via Tripadvisor
S
spgl37 Business Chicago, Illinois
10
Wonderful stay
Pros:

Great stay, from check-in with superb service from Lanang to the clean, comfortable, quiet, serene King room, to the gym and bar/restaurant - everything was perfect!

2026-01-16 via Tripadvisor
V
veganmom44 Friends getaway
10
good service at least!
Pros:

katelyn was great! guac and salsa could use some help, but our server was amazing and the drinks were good! she was very helpful with the kids too!

2026-01-16 via Tripadvisor
K
kaitlinb943 Friends getaway
10
Great service
Pros:

Katelyn was fantastic! She was very helpful and very knowledgeable

2026-01-16 via Tripadvisor
J
jenpF9526OT Friends getaway
10
Best pizza and service - thank you Kenya!
Pros:

We had a fantastic experience at the Ten Hands Market. We had a group of hungry cheerleaders and Kenya made some of the best pizzas we’ve ever had! The pizzas are made from scratch in a fired pizza oven! The kids loved them!!! The Westin is blessed to have such a kind, friendly, talented employee like Kenya - thank you!!!!

2026-01-16 via Tripadvisor
S
soniabX3022HZ Business
10
Friendly staff and awesome service!
Pros:

Awesome!!! Ryton, service was amazing! Very friendly and the food was tasty! Very satisfied with all staff.

2026-01-15 via Tripadvisor
I
ivang409 Business
10
Great place to watch sports
Pros:

Awesome atmosphere with a huge tv wall. Michael B was great!

2026-01-12 via Tripadvisor
A
Archeryexcellence couple us
10
2026-01-12 via Nuitee
S
stryders2026 Business
10
Amazing
Pros:

I had an awesome experience with all the workers I interacted with. They really enhanced the environment of the whole convention when I was here!

2026-01-11 via Tripadvisor
G
gingerl708 Solo travel
10
Great experience and customer service
Pros:

Had dinner at the bar and Troy was amazing! Really helpful with food choices and made me feel so comfortable as I was dining alone. I will definitely return.

2026-01-06 via Tripadvisor
A
Alhut13 Business
10
Top notch customer service
Pros:

Bryan helped me at the front desk with at most professionalism and customer service. He assisted me from the time I arrived at check in to getting me the right room.

2026-01-06 via Tripadvisor
5
503brandiv Family
10
Flawless Check In and Beyond
Pros:

It is ALWAYS a wonderful stay at the Westin! Terra and Lanang were especially helpful during checkin and throughout my stay. So grateful for a team who has value me as a guest and are so kind with each visit.

2026-01-03 via Tripadvisor
M
m0j0sd Family
10
Lanang
Pros:

Manage was great and he helped 110%
The vibe was excellent!
And Terra was also great!
Thanks Lanang and Terra again!
The room was awesome, and clean!

2026-01-02 via Tripadvisor
G
Gurneet couple us
10
2026-01-02 via Nuitee