DoubleTree Suites by Hilton Hotel Boston - Cambridge

location in terms of transportation is awful.

隔音不好，尤其是楼上的声音。

I encountered an inconsistent experience regarding my receipt issuance. I booked via Booking.com and requested the front desk to add my company name and address to the receipt.

I had two separate stays:
First stay (Oct 1–4): The front desk staff handled my request smoothly and added the details without any issue.
Second stay (Oct 9–10): The staff member refused, claiming it was impossible due to third-party booking restrictions, even though I made the exact same request and showed the receipt from my first stay as reference.

It was confusing and frustrating that one staff member could do it easily, while another claimed it was impossible. Additionally, the second staff member's facial expressions and body language felt unwelcoming and negative.

To be fair, I appreciate that they eventually tried to help by manually issuing a separate document to include the required information (ending up with two documents for the second stay). However, staff training and customer service consistency definitely need improvement.

I stayed here in September 2026 for a total of 3 nights (2 night visit in early September and a further night 3 weeks later). Visit 1, i arrived at about 10pm and there were no porters or doormen to help me take my 2 heavy suitcases from the taxi to the reception to check in and then up to my room - imagine coming off a long 10 hour + flight and having to handle your luggage by yourself. On checking out I was pleased that when i requested assistance with my luggage that it was provided - the receptionists double up as porters apparently.
My luggage was put on a trolley and wheeled downstairs to the reception. Unfortunately no further assisstance was provided so i had to wheel the trolley out of the reception area to the uber when it arrived.
The second visit was similar on arrival - no help, and then when i checked out and requested assistance, the 'helper' was a no show - i waited 0 minutes. This was not a great experience especially as during my second visit the price paid for the room was double that of the first.

The hotel suffers from odours - there was a mouldy / blocked drain smell in the reception and waiting area on both visits and in the morning food odour from the restaurant find their way into the room.

Noisy air conditioning was a challenge on my first visit. The AC switches on and off constantly and it will keep you up if you, like me, prefer peace and quiet at bed time. The AC technician examined it and confirmed that several other people had complained about the same thing and that there was no solution. The noise from adjacent rooms also carried especially the main room doors which slam shut.

Budget hotel - Water needs to be bought as the two complimentary bottles provided are not replenished. Staff were mixed in terms of friendliness and responsiveness. There were one or two lovely ones whose names i should have gotten to give them kudos.

Fees for parking at hotel

Everything was perfect. No complaints.

breakfast in the weekend starts at 8AM so I could not use it. during the other days it starts at 6AM.

Make sure next time to take a room in the back side of the building, not the street side, because of the noise.
The AC wasn't working very well, it makes a lot of noise.

we were on the rooftop, the view was great. The service was awful. then the next night the manager heard us talking about it and made an attempt to tell us about the shortage of people and the person we were complaining about does not work upstairs he was just helping. I felt at that point he should of taken care of our bill which was only 2 drinks as we were heading to the show. the couple on the table next to us perked up and said the same. good explanation but didn't do anything for us,