Quality Inn & Suites Richardson-Dallas

Hotels
•
Quality Inn
5.7 (423 reviews)
2458 North Central Expressway , Richardson , US
+1 972-470-9440

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Friendly/pleasant staff (several mentions)
Good location (near I-75, convenient for events)
Good price/value for money (especially during events)
Comfortable bed in some rooms
Some guests found breakfast good
Clean/fresh room reported in at least one stay
Cons:
Poor cleanliness: mold, black caulking, bugs/roaches, sticky surfaces
Loud guests and doors slamming at night
Noisy traffic (near I-75) and noisy refrigerators
Small/cramped bathrooms and shower areas
Broken amenities: gym equipment not working; no vent; no elevator
Rude/unwelcoming front-desk interactions reported
Smell of chlorine and reports of very poor room conditions

Categories

Cleanliness
3.5
Multiple reviews report mold, black caulking, sticky surfaces, roaches and bugs, heavy chlorine smell and generally 'nasty' rooms — overall clearly poor cleanliness.
Service
7
Service is mixed: several mentions of friendly/pleasant staff, though a few guests reported rude or unwelcoming front-desk interactions; overall leans slightly positive based on multiple friendly-staff notes.
Location
7.3
Location is convenient (near I-75, close to events) and considered a positive factor, but frequent comments about traffic noise and proximity to loud guests lower the score slightly.
Room Quality
4
Rooms have multiple issues: small showers and cramped bathrooms, worn bedding, sockets coming out of walls, noisy refrigerators and general room defects — overall below average quality.
Amenities
4.5
Amenities underperform: reports of gym equipment not working, no elevator, no bathroom vents, and inconsistent breakfast quality indicate limited and problematic amenities.
Value for Money
8.2
Several guests note good price/value (especially during events) and comfortable stays for the price; value is a relative strength despite other issues.
Food and Beverage
5.5
Breakfast opinions are mixed — some found the breakfast good while others called it 'sad' or skipped it; inconsistent F&B leads to a near-average score.
Overall Experience
5.6
Overall impressions are mixed to negative: some comfortable stays and friendly staff, but frequent cleanliness, noise and room-quality problems lead to a mediocre overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:03

Property Description

Convenient Location in Telecom Corridor
The Quality Inn & Suites Richardson-Dallas hotel is ideally situated in the Telecom Corridor of Dallas, offering easy access to the Richardson Civic Center and Southfork Ranch, known for being the filming location of the iconic television show "Dallas."

Modern Amenities for Comfort
Each guest room at our Richardson hotel is equipped with essential amenities such as hair dryers, irons, ironing boards, refrigerators, and microwaves. Guests can also enjoy complimentary perks like a free continental breakfast, wireless high-speed Internet, and local calls.

Business-Friendly Services
Business travelers will find our hotel accommodating with access to copy and fax services, along with an on-site exercise room for relaxation. Additionally, our proximity to major corporations and airports makes us a convenient choice for corporate stays.

Ready to experience comfort and convenience at Quality Inn & Suites Richardson-Dallas? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.7
Based on 423 reviews
Cleanliness: 3.5
Service: 7
Location: 7.3
Room Quality: 4
Amenities: 4.5
Value for Money: 8.2
Food and Beverage: 5.5
Overall Experience: 5.6
B
Bernadette • solo_traveller • us
8
I was comfortable when I stayed at the Quality Inn, Richardson Dallas. Thank you and God Bless You a
Pros:

Didn't have the breakfast, I had coffee in my room. The bed and linen was clean and comfortable. And the television was nice. Thank you and God Bless you.

Cons:

The water in the shower could have been warmer also the face bowl in the bathroom leaked water when I turned it on, and the toilet seat was very loose but I dealt with it. I was grateful. Thank you.

2026-11-07 • via Nuitee
A
Andre • couple • us
5
My stay was fine but one of the staff members were rude
Pros:

It was ok

Cons:

Decent

2026-11-06 • via Nuitee
U
Ufuoma Can • solo_traveller • us
5
2026-11-01 • via Nuitee
E
Ellis • solo_traveller • us
8
2026-10-14 • via Nuitee
M
Muawyah • couple • us
4
2026-10-14 • via Nuitee
E
Elaysha • couple • us
4
2026-09-18 • via Nuitee
S
Stacie • solo_traveller • us
2
Great staff, gym equipment doesn’t work, breakfast was sad & everyone slams doors at all hours.
Pros:

The staff was friendly.

Cons:

The guests were super loud in 223 right next to us last night around midnight. The electrical panel was beeping around 3-4am for hours making it impossible to sleep even once I switched rooms.

2026-09-04 • via Nuitee
W
Waylon • couple • us
8
2026-08-30 • via Nuitee
I
Ivan • solo_traveller • ua
1
Жах
Pros:

Вони не повертають 50ть дол назад. Гроші які ви додатково платите щоб потім поаернути їх вони не повертають!!!

Cons:

Не повертають гроші

2026-08-20 • via Nuitee
A
Alice • solo_traveller • us
5
Pros:

Lots of foot traffic people smoking weed light fixtures not working phone not working bedding well used

Cons:

Everything

2026-08-20 • via Nuitee
S
Suzanne • solo_traveller • us
6
Pros:

The price as my stay was during the soccer games

Cons:

Everything was sticky, loud, had to use a pillow to keep the curtain closed

2026-08-16 • via Nuitee
J
Jessie • couple • us
7
Definitely not luxury stay but it had the essentials and I ended up with with a goodnight’s rest.
Pros:

Location, off 75. Quite within. Staff pleasant

Cons:

Shower a little small but felt smaller with grunginess the caulking was black.

2026-08-10 • via Nuitee
B
Benjamin • solo_traveller • us
10
Pros:

The room was clean and fresh. The bathroom facilities are quite adequate including the shower

Cons:

There was nothing in particular except the people that were kind of rude and let their door slam

2026-08-09 • via Nuitee
H
Howard K • couple • us
8
The hotel is in a good location, and price not bad. We have plans on staying there again.
Pros:

We did not stay for the breakfast. Hotel wasn’t far from event went to.

Cons:

Refrigator was a little noisy

2026-08-08 • via Nuitee
P
Paul Clay • solo_traveller • us
8
2026-08-04 • via Nuitee
M
Michael • couple • us
1
2026-08-02 • via Nuitee
L
Lidia • couple • us
8
2026-08-02 • via Nuitee
F
Faaaaa1 • solo_traveller • us
10
2026-07-25 • via Nuitee
A
Allami • couple • us
10
Thanks
Pros:

Good

Cons:

Good

2026-07-25 • via Nuitee
J
JIll Hagood • solo_traveller • us
5
Wish I had booked somewhere else. Don't Do It!!
Pros:

The bed was super comfy with plenty of pillows.

Cons:

When I got there to check in the staff at the desk was like "ID" with no smile at all. No welcoming words upon arrival and when I went to my room and saw there was only a half of roll of toilet paper. I came down to ask for another one. He looked at me like I was lying about it. but he went and git it, handed it to me, I said "thankyou!" He did not reply. Worst staff member. He is getting the property low scores. Also some of the sockets were coming out of the wall.That can't meet code! The bathroom is so small. Shower and toilet literally 2 feet away from each other. Shower door opening and closing makes it hard to get in and out if the shower. Especially if you are heavy set. There is mold around bottom outside of shower. There's no vent in restroom.

2026-07-22 • via Nuitee