M Social Hotel New York Times Square

Hotels
8.4 (16481 reviews)
226 West 52nd Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, central location (Times Square)
Rooftop bar with great views
Rooms described as clean, large and comfortable
Several mentions of exceptional/helpful staff
Good buffet breakfast
Perceived good value by multiple guests
Cons:
Long elevator wait times / crowding
Deposit/refund and reception service complaint
Occasional maintenance issues (cold shower) and bathroom design dislikes
Crowded check-in / long lines
Breakfast considered overpriced by some

Categories

Cleanliness
9
Multiple reviews explicitly state rooms are spotless, housekeeping praised and rooms described as clean and complete; overall very positive cleanliness sentiment.
Service
8
Service is often praised (staff going above and beyond, named staff member assisting), but several reports of poor reception behavior and a serious deposit/refund complaint lower the composite service score.
Location
9.5
Location repeatedly called 'perfect', 'Times Square', 'very central' and is one of the strongest consistent positives across reviews.
Room Quality
8.6
Rooms described as fantastic, large and comfortable beds, with occasional negatives (smaller-than-expected windows, bathroom tile design, occasional cold shower) resulting in a strong but not perfect score.
Amenities
8.7
Rooftop bar and views are repeatedly praised and breakfast/buffet mentioned positively; however elevator wait issues and some operational frustrations temper the amenities score.
Value for Money
8.3
Several guests explicitly note great value for money, though breakfast price complaints and isolated negative experiences slightly reduce the rating.
Food and Beverage
8.1
Breakfast/buffet is praised by multiple guests, but there are mentions of overpriced breakfast and mixed experiences, producing a moderately high score.
Overall Experience
7
Many glowing, 'perfect' stays and strong recommendations are balanced by significant issues for some guests (elevator waits causing moves, deposit/refund dispute, check-in crowding), yielding a mixed overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-29 06:29

Property Description

Luxurious Stay in the Heart of Manhattan

Modern Amenities: Enjoy a stay at M Social Hotel Times Square New York with a fitness centre, free WiFi, and well-equipped rooms with a work desk, flat-screen TV, and a safe.

Dining Options: Indulge in delicious meals at the on-site restaurant open for breakfast, lunch, and dinner, or grab a coffee at the coffee shop.

Convenience at Your Fingertips: Benefit from concierge services, currency exchange, and easy access to the subway just steps away, making exploring the city a breeze.

Experience the epitome of comfort and convenience at M Social Hotel Times Square New York. Book now for an unforgettable stay!

Important information:

Additional breakfast fee might be applied as below:
Breakfast price is $35 + tax per person.
Breakfast is free of charge for children 5 and under (max 2) sharing a room with guardian.
Children age 6 to 12 year is 50% off breakfast for a max of 2 children sharing room with guardian.
Children age 13 and over is full price.
Use of a debit/credit card to check in a hold may be placed on the account for the full anticipated amount to be owed to the hotel including an estimated amount of $100/day for incidentals through your day of check out.

M Social Hotel Times Square is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarets and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

8.4
Based on 16481 reviews
Cleanliness: 9
Service: 8
Location: 9.5
Room Quality: 8.6
Amenities: 8.7
Value for Money: 8.3
Food and Beverage: 8.1
Overall Experience: 7
D
Diego • solo_traveller • ar
10
2026-07-25 • via Nuitee
R
Rodri • solo_traveller • co
5
Un mal rato
Pros:

Muy buena la ubicación

Cons:

El personal no es nada amable desde la persona que te hace el aseo de la habitación hasta el front desk, mi hija perdió su pulsera y a los 5 minutos de habernos dado cuenta que se le cayó en el ascensor nos dirigimos al lobby para solicitar que revisaran las cámaras para ve quien la pudo haber tomado y solicitar que se le sea devuelta y se negaron a ver las cámaras informando que como era un hotel que recibía muchas personas no lo podían hacer, solicite hablar con el gerente y fue muy grosero con mi hija de 14 años y conmigo, al dia siguiente al ver que no quisieron ver las cámaras solicitamos colocar nosotros mismos unos carteles y nos dijeron que si pero a los 5 minutos de haberlos colocado los quitaron la verdad de muy mal gusto lo que hicieron, antes de irnos volvimos a hablar con ellos y se comprometieron a darnos dos noches en compensación por lo sucedido a la tarjeta con la que se había pagado el hotel y a la fecha aun no han devuelto el dinero.

2026-07-25 • via Nuitee
H
Haytham • family_with_children • il
8
מלון נחמד
Pros:

המרפסת בלובי עם נוף לטיימס סקוור ,, מסביב למלון יש מסעדות ובתי קפה

Cons:

המקלחת קטנה וצרה מאוד ,, החדרים לא מתאימים למשפחה

2026-07-25 • via Nuitee
A
Amr Ibrahim Abd El Salam • family_with_children • eg
7
Pros:

The location was perfect almost near to everything

Cons:

What I didn’t like most is that I use to order some stuff online to be delivered to the hotel office boy, and I every order I receive I have to pay fees for the lobby for keeping my order

2026-07-25 • via Nuitee
T
Tiara • family_with_children • us
10
2026-07-25 • via Nuitee
C
Carole • couple • fr
7
2026-07-25 • via Nuitee
A
Amr Ibrahim Abd El Salam • family_with_children • eg
7
2026-07-25 • via Nuitee
O
OLGA • family_with_children • es
9
Muy bien a pesar de no incluir desayuno
Pros:

Situación excelente

Cons:

No incluye desayuno

2026-07-25 • via Nuitee
L
Lilla • solo_traveller • hu
9
2026-07-25 • via Nuitee
O
Osamu • solo_traveller • jp
7
2026-07-25 • via Nuitee
L
LaTasha • couple • us
8
Cons:

Bathroom is small

2026-07-25 • via Nuitee
I
Isabel • family_with_children • au
9
Great views close to everything you need
Pros:

This hotel is great value for the location, the views, and the rooftop bar. It's super close to subway stations, time square and Central Park, but it wasn't noisy or hugely busy. The staff were helpful and easy to commincate with prior to arrival.

Cons:

For a nice hotel it feels like it could have more amenities - laundry, pool/sauna, bigger gym.

2026-07-25 • via Nuitee
L
LaTasha • couple • us
9
2026-07-25 • via Nuitee
S
Sabrina • family_with_children • de
8
Perfekte Lage am Times Square, moderne Einrichtung, gerne mal wieder
Pros:

Das Hotel ist modern und stilvoll eingerichtet. Vor allem die Lobby lädt zum Verweilen ein. Das Kicker kam bei unserem Sohn sehr gut an ;-).
Das Personal war stets sehr freundlich. Hervorzuheben ist die tolle Lage direkt am Times Square. Man kann viele Sehenswürdigkeiten wie Central Park, Rockefeller Center etc. problemlos auch als Familie zu Fuß erkunden.

Cons:

Leider hätte unser Zimmer an der ein oder anderen Ecke ein wenig sauberer/gepflegter sein können. Der tägliche Zimmerservice war jedoch hervorragend.
Des weiteren fanden wir es schade, dass die Rooftop - Terrasse während unseres Aufenthaltes immer wieder gesperrt war (wegen Wetter, Bienen an den Hochbeeten und privaten Veranstaltungen...)

2026-07-24 • via Nuitee
J
Jacqueline • couple • de
5
Ok, aber nochmal würden wir es nicht wählen
Pros:

Lage am Time Square (muss man mögen, ansonsten besser etwas außerhalb)

Cons:

Sehr in die Jahre gekommen, Loch in der Decke, Schränke, Teppich, etc. abgewohnt.
Ausblick auf der rooftopbar vorn nur für Reservierungen- was schwierig ist bei dem Andrang und der Tatsache das es auch für Nicht-Hotel-Gäste zugänglich ist.

2026-07-24 • via Nuitee
Z
Zineb • couple • ma
4
2026-07-24 • via Nuitee
A
ariel yona • couple • il
8
מלון מצוין סה"כ
Pros:

מיקום מצוין. חדר מאובזר. היה אחלה

Cons:

צורך ב2 מעליות. אחת ללובי ואחת לחדרים. ציק אין מוקדם בתוספת תשלום משמעותית

2026-07-24 • via Nuitee
M
mathias • couple • re
9
2026-07-24 • via Nuitee
W
Wood • couple • gb
5
Great location but not sure i would stay there again
Pros:

Location

Cons:

Bathroom was too small and room was tired

2026-07-24 • via Nuitee
F
Florencia • family_with_children • mx
10
2026-07-24 • via Nuitee