Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great food options
Cons:
Road noise
Some amenities overpricing

Categories

Cleanliness
8.3
Specific sentiment from text, as some rooms mentioned noise issues.
Service
9.3
Staff was described as very friendly and attentive.
Location
8.8
Location praised for interesting surrounding area and proximity to attractions.
Room Quality
8.8
Rooms were generally comfortable and clean, with some outdated furniture.
Amenities
8.8
Good gym and pool area; some amenities received praise.
Value for Money
8.8
Overall good value for the services provided, but some price points noted as high.
Food and Beverage
9.3
Breakfast and restaurant food received high praise, particularly local dishes.
Overall Experience
9.1
A generally positive experience with minor issues that didn't significantly detract.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:26

Property Description

Prime Location

Mercure Hotel Alameda sits in the heart of Quito, just steps away from the vibrant Artisan Market on Avenida Amazonas. Immerse yourself in the bustling energy of the city's showcase shopping street within the Mariscal Sucre district.

Comfort and Convenience

Each guest room at Mercure Hotel Alameda offers modern amenities such as satellite TV, WiFi, and a safety-deposit box. Start your day with an early breakfast and enjoy the convenience of a coffee station available all morning. Indulge in a culinary journey at Restaurant Spicy or grab a treat from the French bakery on-site.

Business and Leisure

Whether you're here for work or play, take advantage of our 24-hour business centre, versatile event halls, and well-equipped fitness centre. Explore nearby cultural attractions like Casa de Cultura Ecuatoriana, just a short walk away.

Ready to experience the best of Quito? Book your stay at Mercure Hotel Alameda now.

Important information:

The use of wet areas may require reservation and restrictions apply for children under 12 years of age.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Location

Guest Reviews

8.9
Based on 550 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9.1
K
Klaus • solo_traveller • de
9
2026-09-12 • via Nuitee
A
Antonio • solo_traveller • br
10
Equipe bem atenciosa em um hotel de muita qualidade, além de o Equador ser um país bem hospitaleiro!!
2026-09-12 • via Nuitee
H
Hiroto • couple • us
9
Pros:

スタッフが素晴らしい

Cons:

シャワーがぬるかった

2026-09-09 • via Nuitee
M
Markus • solo_traveller • de
9
2026-09-08 • via Nuitee
I
Indira • solo_traveller • us
1
2026-09-05 • via Nuitee
I
Indira • solo_traveller • us
1
I had a terrible experience the room was unacceptable the room service was horrible the food was bad and they refuse to
Pros:

Good location

Cons:

When I arrived to the hotel after a long day of traveling Fabian helped me checking in for two nights, when I to my room the first thing I did was to take a shower, but when I came out of it I found stain towels so I used one that I found clean to come out. So I want to my bed but I notice dust and a blonde hair in the night stand so I revised the bed sheets to find hairs on the sheets and pillows, so immediately I calls the front desk and Fabian apologized and send housekeeping to clean he also offered to change me to another room but I had undone my bags and was too tired.
room service was even worse they picked up the phone called twice and the third time I called Fabian and he transferred me but again there was no answer, so I called him again and he said he will go personally to request them to call me. They did finally and placed my order and the order came fast but the food was horrible the vegetables were not cooked properly and the potatoes were old and soggy no flavor just bad, and the bread was hard and look it was left overs from breakfast. In the morning the I wanted to get out of the hotel and go to another one and when I explain my experience to the manager in turn she questioned me if I had taken pictures of everything I was saying. Then she asked me to cancel my reservation in booking to process a refund for the night I wasn’t going to be there and I did, now booking says they refuse to refund the money for the unused night.

2026-09-05 • via Nuitee
P
Philip • couple • gb
8
Travelling
Pros:

The pool and rooms were lovely and the staff were helpful. The food in the restaurant was also very good!

Cons:

A staff member walked into our room while we were in bed, long before check out time and the bathroom despite being in a large room was very small.

2026-08-30 • via Nuitee
J
Julian • solo_traveller • co
10
Pros:

Las instalaciones estan renovadas

2026-08-30 • via Nuitee
C
Cahill • couple • ie
9
2026-08-29 • via Nuitee
F
Flores • solo_traveller • ec
10
2026-08-28 • via Nuitee
J
Junaid • solo_traveller • pa
9
2026-08-27 • via Nuitee
C
cesarajh • solo_traveller • cl
8
Pros:

Desayuno

Cons:

La llegada el personal fue muy intransigente ante el requerimiento que se le estaba solicitando, solo tener acceso a cambiarme de ropa después de viajar toda la noche

2026-08-26 • via Nuitee
J
Janita • extended_group • nl
10
Super
Pros:

Super locatie. Heel gastvrij en bizar mooie en luxe kamers. Ook de spa was top met mooi uitzicht

2026-08-25 • via Nuitee
O
Oleg • extended_group • il
7
2026-08-23 • via Nuitee
A
Alfonso • couple • es
9
Muy buena calidad precio y muy bien el servicio gratuito de Spa
Pros:

El Spa muy bueno la amplitud de la habitación

Cons:

Nada

2026-08-23 • via Nuitee
M
Matteo Spini • couple • it
8
2026-08-23 • via Nuitee
P
Paolo • solo_traveller • it
8
Good hotel in nice area
Pros:

Spacious room, comfortable king bed, very modern and big smart TV, good breakfast, very nice large gym, good Turkish bath.

Cons:

Bathroom (shower and flush weak), Noise from the street, Cannot enter in the lobby for 5min after midnight, Swimming pool is just a jacuzzi, Sauna not warm.

2026-08-17 • via Nuitee
V
Victor Hugo • couple • es
8
Aconsejable
Pros:

Cerca de todo

Cons:

Mucho calor en la habitación

2026-08-16 • via Nuitee
E
Erez • couple • il
10
Pros:

המיקום, השרות

2026-08-16 • via Nuitee
S
sjnjj • Couples • Orlando, Florida
10
Great service and atmosphere!
Pros:

The atmosphere and quality of service is excellent! All the waiters and servers were eager to help, and always had a quick smile. In particular we wanted to mention Angel - he made our dining experience a real treasure with his quick and ready smile, and making you feel like we were really important to him! Thank you, Angel! Hope to see you and the restaurant again soon!

2026-08-10 • via Tripadvisor