The Manila Hotel

Ambient and location, historical significance.
Amazing hotel!

Spacious room

Exceptional staff frony SHEENA thank you

Multiple visits to this hotel but different experiences, depending on the season. Lobby is stunning but the ease of check in - again - depending on the season. I would agree that rooms are classic yet elegant. Hotel also holds lot of history as they hosted grand personalities.

However, last visit during my husband's convention, I felt discriminated. I wanted to eat in the lobby wearing casual (not lounge/homewear) with my daughter, two groups cut the line. The first one was understandable as they were seniors citizens but the second group were group of middle aged wearing suit and tie. I tried to talk to the manager so they can manage the system and he offered me to use other parts of the restaurant which his staff did not offer to me. Nobody said sorry but I let it pass. Maybe I was just hungry.

I ate in the Lobby restaurant again the day after, along with my husband and daughter the next day. The usual, I was wearing casual and my husband was wearing suit and tie because of it was his convention. I personally ordered but when the order came, they set up my husband's table and they did not set up mine. This is my first time be treated this way. Not even in other five star hotels. I reported to the manager on duty and saw her jotting down the details and she mentioned she will contact us but she never did. Regardless of status, they should treat everyone with respect. Everyone is paying here, regardless of their social status.

Never again. I, a Filipino, discriminated in Manila at THE Manila Hotel by my co-Filipinos.

From the entrance to the lobby, everything at TMH feels welcoming and inviting, with staff that truly elevate the experience. Had an amazing stay.

Hôtel impersonnel
Salle de bain des années 80,pas de sèche cheveux pourtant nous avons réservé une suite
Eau froide pour la douche le soir et le matin très désagréable
Petit déjeuner énorme mais pas fameux

The design stayed true to its roots. They ensured that the original design of the hotel is still there.

Jättefint rum och bra frukost.

A disgrace of a hotel with appalling management.
Upon arrival to a chaotic lobby, we checked in then received a notice under our door. It stated that there MAY be some amplified sound from the hotel as an event will occur from 8 am until 8 pm. We were abruptly and disturbingly awoken at 7.15 am by the most horrific, loud sound of bass and amplifiers. It shook and vibrated the room. We called reception and they did nothing. The terrible noise lasted all day and we expected it to finally end at 8 pm...but it didn't. It went on and on. We tried to call reception, again and again, but nobody picked up the phone. In the end I went down, explaining that we couldn't even hear the TV in our room properly. Reception again did nothing telling us the event was supposed to finish at 9 pm ( not 8 pm which the management has told guests). Finally, after a whole 15 hours of absolute hell, it stopped. This hotel is a disgrace and NOT recommended for a peaceful stay. It sets itself up as a heritage hotel, but there's no heritage in 15 hours of bass and amplifiers at extreme volume. STAY AWAY if you value class, honesty, peace, service and culture.

This iconic Manila hotel was a disappointment. The public areas are magnificent but the bedrooms' decoration is dark and the rooms need to be modernised. There are only light switches on one side of the bed and the rooms lack power points for mobil phones.
The buffet breakfast is splendid,excellent quality there are a variety of asian and western dishes, unfortunately the waiter service is not on the same par, very inattentive.
We requested a late check out and were offered 30 minutes, which is ridiculous. It's far better to say that a late check out is unavailable. The restaurants offer a 20% discount for hotel guests but if you have already checked out this promotion is not applicable.
The area surrounding the pool needs more maintenance and to be repainted.
To summarise the hotel needs a revamp and more staff training to restore it to it's former glory.