Quality Hotel & Suites At The Falls

Hotels
•
Quality Inn
6.5 (2440 reviews)
240 First Street , Niagara Falls , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Amenities not as advertised

Categories

Cleanliness
4
Multiple reviews mentioned issues with cleanliness, including dirty bathrooms and unkempt carpets.
Service
9
Staff were mentioned positively several times, providing good service and assistance.
Location
9
The location received consistent praise for being close to attractions and amenities.
Room Quality
6
Some concerns about room conditions, such as maintenance issues and outdated furniture.
Amenities
5
Mixed reviews on amenities, with complaints about the closed pool and limited breakfast options.
Value for Money
6.5
Guests expressed varying opinions on value, with some considering it acceptable despite issues.
Food and Beverage
5.5
Breakfast quality received negative feedback, but some guests appreciated the convenience.
Overall Experience
7
The overall sentiment indicated a mixed experience, balancing the positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:26

Property Description

Luxurious Amenities and Prime Location

Indulge in comfort and convenience at Quality Hotel & Suites At The Falls. Each room is thoughtfully equipped with modern essentials like a refrigerator, microwave, and a coffee maker. Unwind in the indoor pool or hot tub after a day of exploring nearby attractions like Maid of the Mist and Seneca Niagara Casino.

Close Proximity to Major Attractions

Located just steps away from Niagara Falls State Park and a short distance from Hyde Park Golf Course, our hotel offers the perfect blend of relaxation and entertainment.

Modern Comforts and Entertainment

Stay connected with free Wi-Fi and enjoy your favorite shows on the flat-screen cable TV. With a hairdryer, clock radio, and a work desk in every room, Quality Hotel & Suites At The Falls ensures a pleasant stay for all guests.

Book now and experience the ultimate stay at Quality Hotel & Suites At The Falls!

Important information:

Credit card provided during the time of reservation is authorized upon cancelation policy expiration for first night's room and tax.
Credit card can be changed upon arrival if preferred.
Authorization released upon check out.

Should the credit card decline an attempt will be made to reach guests prior to cancelation.

If a valid authorization is not secured the reservation may be canceled at management's discretion.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 2440 reviews
Cleanliness: 4
Service: 9
Location: 9
Room Quality: 6
Amenities: 5
Value for Money: 6.5
Food and Beverage: 5.5
Overall Experience: 7
A
Arlotta • solo_traveller • us
8
Regardless, a wonderful property versus the Western New York Veterans Housing Coalition's Stratford
Pros:

Very nice room, the other guests didn't bother me.
It's in an excellent location.
The amenities in the room were what I needed.

Cons:

Housekeeping isn't always available during the day.
If you're on an extended stay, (like me,) you have to communicate to get it.
Some of the staff listened, but possibly due to a lack of housekeeping staff...you would make a request then not get the housekeeping.

2026-02-13 • via Nuitee
C
Cassandra • family_with_children • us
4
2026-02-09 • via Nuitee
C
Charlotte • family_with_children • us
10
Pros:

Had an absolutely wonderful stay. Staff very nice and friendly. Will be back if I'm in the area again

Cons:

Need more outlets for charging phones

2026-02-09 • via Nuitee
B
Bartosz • family_with_children • us
1
2026-01-26 • via Nuitee
F
felix • couple • us
10
2026-01-22 • via Nuitee
L
Lynn • family_with_children • us
6
The stay was short, minimal availability.
Pros:

Location was excellent. Front desk staff, the only staff, were outstanding.

Cons:

The pool was shut down due to a broken part. The room, and hallway, were extremely cold. We could at least heat up the room. Faucet for sink leaked. Other than pizza, outrageously priced, there was no food service available. All seasonal which we didn't know when booking. The gift shop, with some food, closed early. Amenities were minimal.

2026-01-21 • via Nuitee
M
md • family_with_children • us
1
Na
Pros:

Na

Cons:

Na

2026-01-19 • via Nuitee
N
Nonji • extended_group • us
7
2026-01-19 • via Nuitee
A
Anton • family_with_children • us
10
2026-01-19 • via Nuitee
I
Inna • family_with_children • us
9
2026-01-19 • via Nuitee
A
Anastasiia • family_with_children • ua
7
Хотелось бы разнообразия в меню завтрака
Pros:

Отель находится рядом с водопадом

Cons:

Завтраки

2026-01-19 • via Nuitee
M
Marlene • couple • us
10
2026-01-19 • via Nuitee
K
Kathrina • family_with_children • us
2
Very disappointed. Will not recommend. Will not stay again.
Pros:

Location. Breakfast.

Cons:

Staff are unhelpful. Especially the receptionist. Got there at 2:45. I understand that check in is at 4. We were told the room was not ready. Not cleaned yet on multiple occasions. We asked at 3:30,3:45 and 4:15. We got checked in around 4:30 after I questioned why is it that people that are booking on the spot for multiple rooms gets one but not the ones with existing reservations.

Non smoking rooms smells like smoke. Bathrooms stained.

2026-01-19 • via Nuitee
V
vinh • couple • us
10
2026-01-19 • via Nuitee
Y
yeasmin • family_with_children • se
3
Very dirty
Pros:

Tea and Coffee bar

Cons:

Very dirty

2026-01-19 • via Nuitee
L
Luciana • family_with_children • br
6
Bom
Pros:

A localização é ótima está a uma caminhada das cataratas e tem varios food trucks perto.

Cons:

Estacionamento não é na propriedade, ela cheira mal e o café não me agradou.

2026-01-19 • via Nuitee
K
Kimberly • couple • us
4
Just exceptable
Pros:

Location of hotel

Cons:

Breakfast was poor, pool was small, parking fees and first contact staff member was rude.

2026-01-19 • via Nuitee
C
Callie • couple • us
7
This hotel has an excellent location for your stay.
Pros:

Location and breakfast

Cons:

TV channels were dated and hard to use — Our room had been cleaned but not cleaned well

2026-01-19 • via Nuitee
K
Karen • family_with_children • us
5
Pros:

They put a hold for 200.00 on your card for Any damages to the room?
But they didn't put a hold on mine and took it off my card Is saying because I booked with third party It's been.
Over 2 weeks and still not have gotten that $200.Can't call the manager cause she does not return your calls.O I went down there myself and spoke to her and she still has not taking care of it

Cons:

Manager.
Is very unprofessional, Was Told that they were
going to refund the200 . and still not have received that instead She took two hundred dollars more off my card

2026-01-19 • via Nuitee
J
James • couple • us
6
2026-01-19 • via Nuitee