Quality Hotel & Suites At The Falls

Hotels
•
Quality Inn
6.5 (2526 reviews)
240 First Street , Niagara Falls , us

listing image 1
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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Amenities not as advertised

Categories

Cleanliness
4
Multiple reviews mentioned issues with cleanliness, including dirty bathrooms and unkempt carpets.
Service
9
Staff were mentioned positively several times, providing good service and assistance.
Location
9
The location received consistent praise for being close to attractions and amenities.
Room Quality
6
Some concerns about room conditions, such as maintenance issues and outdated furniture.
Amenities
5
Mixed reviews on amenities, with complaints about the closed pool and limited breakfast options.
Value for Money
6.5
Guests expressed varying opinions on value, with some considering it acceptable despite issues.
Food and Beverage
5.5
Breakfast quality received negative feedback, but some guests appreciated the convenience.
Overall Experience
7
The overall sentiment indicated a mixed experience, balancing the positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:26

Property Description

Luxurious Amenities and Prime Location

Indulge in comfort and convenience at Quality Hotel & Suites At The Falls. Each room is thoughtfully equipped with modern essentials like a refrigerator, microwave, and a coffee maker. Unwind in the indoor pool or hot tub after a day of exploring nearby attractions like Maid of the Mist and Seneca Niagara Casino.

Close Proximity to Major Attractions

Located just steps away from Niagara Falls State Park and a short distance from Hyde Park Golf Course, our hotel offers the perfect blend of relaxation and entertainment.

Modern Comforts and Entertainment

Stay connected with free Wi-Fi and enjoy your favorite shows on the flat-screen cable TV. With a hairdryer, clock radio, and a work desk in every room, Quality Hotel & Suites At The Falls ensures a pleasant stay for all guests.

Book now and experience the ultimate stay at Quality Hotel & Suites At The Falls!

Important information:

Credit card provided during the time of reservation is authorized upon cancelation policy expiration for first night's room and tax.
Credit card can be changed upon arrival if preferred.
Authorization released upon check out.

Should the credit card decline an attempt will be made to reach guests prior to cancelation.

If a valid authorization is not secured the reservation may be canceled at management's discretion.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 2526 reviews
Cleanliness: 4
Service: 9
Location: 9
Room Quality: 6
Amenities: 5
Value for Money: 6.5
Food and Beverage: 5.5
Overall Experience: 7
A
Ahmed • family_with_children • us
1
Not really good
Pros:

It was our wedding anniversary, and I did not receive the room that I booked through Booking.com. I reserved a room with a king-size bed for my wife and me, and a separate room for the children with two beds. When we arrived, the room provided was not what I had booked.

I made a complaint to Booking.com because the booking was not honored. This situation caused stress and disappointment on a very special occasion for my family.

Cons:

I don’t like it at all i disappointed booking and the hotel

2026-06-06 • via Nuitee
G
Gettings • solo_traveller • us
8
2026-06-06 • via Nuitee
G
Gloria • solo_traveller • co
10
Pros:

La ubicación, la atención del personal y la comodidad de las habitaciones, lo recomiendo.

2026-06-06 • via Nuitee
L
Luis • solo_traveller • us
8
Pros:

La ubicación fue excelente

Cons:

No hay limpieza delas habitaciones

2026-06-04 • via Nuitee
M
Margaret • extended_group • ph
5
Never again.
Pros:

Proximity to Niagara Falls.

Cons:

Dated, dirty, lobby smells like cigarette smoke.
Mediocre breakfast.
Notworth the price they charge.

2026-06-02 • via Nuitee
K
Kankaria • extended_group • us
1
Pros:

The service at this hotel was hurtful. We were not welcomed, they did not wanted to talk to us to give the parking space and key room. They said we dont have a booking and when they found out we did, no one apologized for the mistake they made. After that, they said there is no free parking for us due to limited parking spaces and we have to park out of pocket to park at a garage. Then they had just immediate customer for who they went out and look for parking , and as they saw it full they said them there is another parking of the hotel which has an opening for them. When we talked about our parking they said first come basis and what they did after was so racist. I and my family has never felt like this before at a hotel. We then went to checkout and talked about this and no one apologized for the behaviour, they gave me a manager name and hotel number to contact as they were unavailable on weekend. I called them and they said I can only contact the hotel through booking .com and will not be able to talk to their manager about my concerns directly.

2026-06-02 • via Nuitee
J
Joseph • couple • us
4
Views were beautiful stay was less then satisfactory
Pros:

I liked how close it was to the American falls and the Canadian border me and my wife spent almost every day in Canada

Cons:

The room was tinnier the expected and had an off smell to especially if you turned on the ac or heat
The parking situation is ABSOLUTELY AWEFUL and hotel staff didn’t seem to be enforcing the towing rule as every night there were cars in spots ment for guests that did not have a car tag on them

And staffs only suggestion was to go pay and park at a nearby lot with no remedy or reimbursement for paying for said parking

Lastly the bed felt like I was sleeping on a stone slab it was actually so bad my wife and I elected to use the pull out couch bed because it was softer needless to say when we come back to Niagara Falls we will be staying in Canada they have way nicer hotels and venues for us

2026-06-02 • via Nuitee
R
Robert • extended_group • us
7
Overpriced and feel cheated
Pros:

LOcation is great

Cons:

No cleaning service. Bathrooms near breakfast were locked. I was overcharged $860.36 when Booking quoted me $766.36
PLEASE EXPLAIN or refund the difference!!!

2026-06-01 • via Nuitee
H
Harish • family_with_children • us
9
2026-06-01 • via Nuitee
Бігун • family_with_children • us
7
2026-05-31 • via Nuitee
L
Laura • family_with_children • us
10
2026-05-31 • via Nuitee
S
Seely • solo_traveller • us
2
2026-05-31 • via Nuitee
T
Theresa • couple • us
1
Terrible!!! Do not stay here
Pros:

Nothing

Cons:

This was by far one of the worst hotels I’ve ever stayed at. The description online along with the pictures were completely false advertising. The hotel stunk when you first walked in. Everything was dark and gloomy. When we got to our room we immediately called and asked them to come and at least vacuum as that hadn’t been done. There were loose ceiling tiles, sauce on the door and curtains, mismatched bed sheets that I did not even feel comfortable sleeping on, dirty shower, dead bugs on the ac unit, dresser drawers that wouldn’t close, no hand soap, the list goes on and on. I looked for other lodging right away and was unable to find anything so we opted to stay the night after speaking to the staff and being assured the room would be cleaned the next day.

One of the reasoned we picked this hotel was the 3 restaurants on site (Legends bar and grille, Starbucks and papa John’s) the only thing open was the papa John’s.

The next day we went down for breakfast which consisted of a bagel and some yogurt. The coffee machine and juice machines were inoperable. We left the hotel for the day and upon arrival the room still wasn’t cleaned. It was at this point I made another complaint and was told “they’ll for sure be there to clean tomorrow and if not then you can complain”. I had enough and we checked out but not without being charged another night because we “didn’t check out before 11”.

I am highly disappointed and will be leaving reviews on every platform I can find and include all the pictures I took of the disgraceful room!

2026-05-31 • via Nuitee
M
Mohd Syis • family_with_children • my
8
Great Stay
Pros:

Great hotel, clean toilet and rooms… Before coming I was worried with the comments but the room was great… Comfy beds… A lot of halal food around… Another plus point is it’s near to The Falls!

Cons:

The breakfast can be disappointing but staff were working hard to cater the high number of guests

2026-05-30 • via Nuitee
S
Suresh • couple • au
7
decent
Pros:

Not so gooed like other

Cons:

better breakfast

2026-05-30 • via Nuitee
V
Vikram • family_with_children • us
7
2026-05-30 • via Nuitee
M
Melissa • family_with_children • us
7
2026-05-29 • via Nuitee
V
Vitaliy • solo_traveller • us
8
2026-05-29 • via Nuitee
A
Alyssa • extended_group • us
10
Pros:

breakfast, pool, kareoke downstairs at night. It was just great.

2026-05-29 • via Nuitee
C
Carina • couple • us
7
Pros:

The place is well-situated, somewhat organized, and in a great location. The weekend breakfast was good, but the one on Monday didn't have many of the items that were available on the weekend.

Cons:

Some smells ended up bothering me, but maybe it's because I'm pregnant. And when I went there, there was a “concert” right next to my room.

2026-05-28 • via Nuitee