Heathman Hotel

Hotels
9 (1240 reviews)
1001 Southwest Broadway at Salmon , Portland , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Food quality
Valet parking
Cons:
Cleanliness issues
Service inconsistencies
Outdated facilities

Categories

Cleanliness
8.25
The review describes the floor as filthy and sheets with hair, indicating poor cleanliness.
Service
9.25
There were multiple complaints about service during the stay, suggesting a below-average experience.
Location
10
The location was specifically mentioned as liked, indicating a strong positive sentiment.
Room Quality
7.25
The room was criticized for being outdated and having an old mattress and TV, reflecting poor room quality.
Amenities
9.25
Amenities like valet parking and breakfast were appreciated, though construction impacted experience.
Value for Money
8.75
The hotel was described as overpriced and outdated, suggesting poor value for money.
Food and Beverage
10
Breakfast and Happy Hour food received favorable comments, indicating good food and beverage options.
Overall Experience
9.25
Overall experience affected by several issues noted, but some positives remain, balancing the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:46

Property Description

Luxurious Accommodations
Experience the ultimate luxury at The Heathman Hotel, located just 2 blocks from the Max Light Rail Train in Portland’s vibrant cultural district. Indulge in well-appointed rooms with free Wi-Fi, Bluetooth clock radios, and plush bathrobes. Upgrade to a suite for extra space, 2 TVs, and in-room fitness equipment.

Top-Notch Amenities
Enjoy a variety of amenities including a gym, library, art gallery, and business center. Unwind with in-room massages or explore the city with the help of the concierge. Pet amenities, local-inspired minibars, and custom pillow options ensure a comfortable stay.

Prime Location
Discover Portland's attractions just steps away - from the Portland Art Museum to the Oregon Zoo. With Portland State University and the Japanese Garden nearby, The Heathman Hotel offers the perfect blend of convenience and luxury.

Book your stay at The Heathman Hotel for an unforgettable experience in Portland!

Important information:

The daily guest amenities fee includes:
- Daily Morning Coffee Station (6am-9am)
- Event Calendar for Weekly Programing
- In room Coffee and Tea featuring Stumptown Coffee & Smith Tea
- Complimentary Standard WiFi
- Fitness Center featuring Peloton Bikes & Lululemon Mirror
- Complementary Bike Rentals
- $15 off Food and Beverage at The Tavern
- In room Pet Amenities and Dog Treats at the reception
- Farmer's Market Curated List of Vendors for the local market
- Discounted tickets to Oregon Symphony shows and White Bird Ballet

Please note that pets will incur an additional charge of per $USD50 per stay, per pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDX

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 55 per day.

Location

Guest Reviews

9
Based on 1240 reviews
Cleanliness: 8.25
Service: 9.25
Location: 10
Room Quality: 7.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 10
Overall Experience: 9.25
Y
yossi • family_with_children • il
10
2026-02-13 • via Nuitee
M
Melanie • couple • au
8
Good hotel - would stay again!
Pros:

Huge room and tv! Good facilities and location.

Cons:

Bathroom was huge but a bit towards the older side.

2026-02-13 • via Nuitee
J
Jerome • family_with_children • us
8
Pros:

I enjoy the location of the hotel in downtown Portland. The restaurant has delicious breakfast offerings. Rooms are always clean and comfortable

Cons:

I may have adjusted my stay times as the hotel is under construction with a make over to the guest checking and library.

2026-02-13 • via Nuitee
G
Gail • couple • us
9
Nice Hotel!
Pros:

Convenient downtown location, good restaurant and comfortable rooms!

Cons:

Main lobby under construction but not a bother

2026-01-20 • via Nuitee
J
Jensen • couple • us
10
Very comfortable and location was perfect for what activities we had planned.
Pros:

Beds were super comfortable. Staff was very friendly and helpful.

Cons:

Shower wasn't draining properly

2026-01-19 • via Nuitee
C
Christina • solo_traveller • us
10
Can't wait to come and visit again!
Pros:

The valet staff was very friendly. The hotel cards with book quotes was a lovely touch. I loved using a bike to see the waterfront and that a concert next door was easy to do, too! It was a great first visit to Portland.

Cons:

I wish I had a view out the window

2026-01-19 • via Nuitee
R
Rick • couple • cn
10
2026-01-19 • via Nuitee
T
Terri • solo_traveller • us
8
boutique, convenient, relaxing
Pros:

The location is great to the downtown area. I was in town for a conference at the Hilton and it was a designated overflow hotel. It was steps away from the conference. This hotel is more on the boutique side of lodgings. The room was well appointed, the bathroom and the dressing are were a different experience, but unique. The library is a beautiful space that is conducive for relaxing or getting work done. The restaurant faces the street and is convenient after a long day of conferencing. The adjacent chocolate shop is a bonus - the hot chocolate is fantastic!

Cons:

There didn't seem to be a ramp for luggage or for folks for whom stairs are challenging (arthritic knees and ankles). There was a small service lift (?) that was not very clear how to use. No one offered to help or to offer the use of the lift.

2026-01-19 • via Nuitee
C
Camille • couple • us
10
2026-01-19 • via Nuitee
L
Liubov • solo_traveller • us
10
Pros:

Thank you!

Cons:

Excellent!

2026-01-19 • via Nuitee
M
Manuela • couple • us
9
Muy bueno, exactamente lo que promociona.
Pros:

La habitacion era muy grande, y las instalaciones dentro del hotel eran muy buenas. El baño estaba muy bien equipado y no nos falto nada. Toda la ropa de cama y toallas eran muy buenas y todo estaba muy limpio. Volveriamos sin dudarlo.

Cons:

Estuvo todo muy bien, solo que no habia room service de comida. Cuando quisimos ordenar algo por la web, no se podia, asi que tuvimos que bajar a buscar algo para comer. No estuvo mal, sobre todo porque el restaurante de abajo estaba abierto y nos dieron de cenar, y pudimos llevarlo a la habitacion. Solo que nos hubiese gustado que hubiera room service.

El valet parking tambien era un poco caro, considerando que en el area no se recomienda estacionar sobre la via publica por temas de seguridad.

2026-01-18 • via Nuitee
B
Bradley • couple • us
10
Great properity See complaint about valet
Pros:

Rooms were beautiful

Cons:

Valet was a pain Couldn’t get car late night due to one staff member who had to get car from valet which is located off site a few blocks away Being only staff it took a long time to retrieve and made me uncomfortable to ask for car when I know it’s a pain to retrieve So I ended up just parking on street when returning although paying for valet

2026-01-17 • via Nuitee
V
Valerie • extended_group • us
10
2026-01-15 • via Nuitee
D
Deborah • couple • us
9
I would stay there again, they're in the middle of remodel, but it still was fine. The employees just need to be mor
Pros:

Location and room

Cons:

Staff was unable to answer some of our questions about the hotel. They were very nice but charged our room and lunch incorrectly. Waiting for the room charge to be adjusted.

2026-01-12 • via Nuitee
P
patrick • couple • us
8
Cons:

Not enough towels

2026-01-02 • via Nuitee
H
HOTCHKISS • solo_traveller • us
9
Pros:

Breakfast and Happy Hour food was very good. Valet parking was great. Early check-in was made available. Very beautiful interior and a wonderful lobby for relaxing with friends.

Cons:

The bed pillows were too firm and thick. Would prefer a choice of two kinds of pillows.

2026-01-01 • via Nuitee
M
Marlene • couple • us
9
2025-12-31 • via Nuitee
D
denice • couple • us
8
Cute hotel, please staff
Pros:

Loved the location

Cons:

The glass on our shower door exploded and we had to change rooms at 11PM. While the front desk gave us a credit for the $50 parking fee, it was disappointing that we never heard from management at the hotel. I don’t expect a refund but I did think we would receive a phone call acknowledging our inconvenience.

2025-12-31 • via Nuitee
J
John • couple • us
2
Go to the Nines
Pros:

Hotel was undergoing construction and not notified until the day before check in.

2025-12-29 • via Nuitee
R
rachelv43 • NONE
4
Once a treasure now an overpriced outdated hotel
Pros:

Really disappointed in how this hotel has become so worn down and overpriced. I understand the rise of costs in this industry but for the name the heathman carries and the luxury it pretends to express through pricing and image, I was sorely disappointed. Beginning at check in, where they are not able to use the card on file for the booking cost, like hundreds of hotels do (yes a physical card for incidentals is fine but it’s unusual not to be able to have the hotel paid for with the card used during booking). On top of that, the price is higher than claimed during booking. Once in the room, we find a TV from the 2000s that isn’t even facing the bed, and since it doesn’t have any smart functions (like most hotels now offer since smart TV’s have been around for over a decade now) it is rendered useless. The mattress is old and worn, with torn fabric and hair on the sheets, and the floor is filthy. Even the baseboard is chipped everywhere. Then, in their own restaurant, we witness the waiter specifically avoiding to bring the happy hour menu to us, then trying the same with three ladies next to us, who call him out and make him bring it to them. Throughout our stay, I struggled alone with my toddler and our stroller, up and down the steps as the elevator did not function, with zero help from the staff in both hotel and restaurant, and not even the employees by the door offered to hold the door. This remained to be the case throughout our stay. I was sorely disappointed in both the lack of service of the staff in all areas of the hotel as well as the dated and dirty interior. I will not be recommending the heathman to anyone again, which is unfortunate as it used to be a treasure. There are far better, updated choices in the area.

2025-12-21 • via Tripadvisor