Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Excellent service
Great amenities
Central location
Cons:
High prices on food
Cleanliness could improve
Limited dining options nearby

Categories

Cleanliness
8.75
Overall cleanliness mentioned positively, but with some room for improvement noted.
Service
10
Service praised for staff kindness and helpfulness.
Location
9.75
Location noted as excellent for access to subway, despite some comments about surrounding area.
Room Quality
10
Rooms described as spacious and comfortable with good amenities.
Amenities
10
Amenities like the gym and pool positively highlighted.
Value for Money
8.75
Some comments indicate high prices, especially for meals.
Food and Beverage
8.75
Positive remarks on breakfast, but issues with the restaurant closure time noted.
Overall Experience
10
Overwhelmingly positive overall experience with a strong likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:43

Property Description

Luxurious Accommodations
Experience the perfect blend of traditional Japanese design and modern amenities in the spacious rooms at Capitol Hotel Tokyu. Enjoy stunning city views, a minibar, and a large private bathroom with a bathtub.

Dining Excellence
Indulge your taste buds at the hotel's three restaurants offering a variety of cuisines. From stylish Chinese dishes to authentic Japanese teppanyaki and sushi, there's something for every palate. Don't miss the elegantly served cocktails at The Capitol Bar.

Convenient Facilities
Unwind in the 14th-floor indoor pool overlooking Tokyo or pamper yourself with a massage at Carju Rajah TIADO Spa. The hotel also features a fitness centre, beauty salon, and business centre for all your needs.

Book now to experience luxury and convenience at Capitol Hotel Tokyu!

Important information:

Please note extra beds cannot be accommodated in the following room types: Deluxe King Room, Deluxe Hollywood Twin Room and Club Deluxe King Room.

Guests under 18 years old are not allowed in the swimming pool or fitness club.

Children aged 13 - 17 years and below can only use the pool area under adult supervision.

Please note that in accordance with local regulations, the hotel will be completely replacing the pool water on the following dates: December 16th and 17th, 2025.
During this period, the pool, jacuzzi, warming room, and relaxation room will be unavailable.

Please note that in accordance with the Electricity Business Act, the hotel will be conducting regular electrical equipment inspections on the following dates /times: 7th January, 2026, from 9:15 AM to 3:15 PM.
During this period, facilities and guest rooms on the 14th floor and above will be without power. In-room electricity, toilets, hot water, and other services will be unavailable.

Please note that the hotel will be undergoing a changeover of internet equipment in the hotel on the following dates/times: 13th February, 2026 / 1:00 a.m. - 2:30 a.m.
During the work, both wired and wireless internet will be unavailable in the hotel, and the various video streaming services available from the guest room TV menu will be temporarily unavailable.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 4000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for ¥18,975 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.5
Based on 506 reviews
Cleanliness: 8.75
Service: 10
Location: 9.75
Room Quality: 10
Amenities: 10
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 10
S
Steven couple us
10
Impeccable
Pros:

Everything

Cons:

N/A

2026-06-20 via Nuitee
S
Steven couple us
10
The Capitol Tokyu Hotel is impeccable!!
Pros:

Everything

Cons:

N/A

2026-06-20 via Nuitee
S
Steven couple us
10
Impeccable
Pros:

Everything

Cons:

N/A

2026-06-20 via Nuitee
S
Steven couple us
10
Impeccable
Pros:

Everything

Cons:

N/A

2026-06-20 via Nuitee
S
Steven couple us
10
Impeccable
Pros:

Everything

Cons:

N/A

2026-06-20 via Nuitee
2
264eveb Family
10
Excellent experience at Capitol Hotel Tokyu
Pros:

I was traveling with my two college-age children. Our room was a good size by Tokyo standards and had three beds. We all loved the cool aesthetics of the hotel, the high caliber of service (concierge, bellmen, housekeeping with turn-down service, etc.), and the amenities (pool, hot tub, spa services). Note that the gym/fitness room is only for guests 18 and up. The hotel has direct access to the subway (you don't have to go outside!) which makes sightseeing so convenient. The location is peaceful and less touristy than other parts of Tokyo, and there's a shrine just steps from the hotel. We found good restaurant options nearby hotel and loved coming back to our quiet, clean, and very zen-feeling room each night. The bathroom and shower warrant an extra shout-out, as does the nice breakfast (pricey but worth the splurge at least once, with Japanese, American, and European-style breakfast options).

2026-06-18 via Tripadvisor
family_with_children us
9
Pros:

The rooms are great. The cleaning staff is very courteous and does a very good job keeping the room clean and organized. The concierge staff was great to work with both before our visit lining up a tour guide and driver, and during our visit in helping with restaurant reservations. The only thing that was disappointing was the Chinese restaurant - the service timing and food were not up to the standard or the other 2 restaurants which were very good. The bar service was excellent.

2026-06-17 via Nuitee
C
Cristina family_with_children es
8
2026-06-14 via Nuitee
C
Cong family_with_children us
10
Second time and always perfect
Pros:

The location is perfect, room is well designed and staff is so friendly.

Cons:

Breakfast could be better

2026-06-12 via Nuitee
S
Saifuddinov solo_traveller ae
8
2026-06-03 via Nuitee
L
Luiz extended_group br
9
Recomendo fortemente
Pros:

Muito confortável e excelente serviço

Cons:

Nada

2026-05-31 via Nuitee
S
Stéphane couple ch
10
Hôtel exceptionnel (avec malheureusement un seul point noir)
Pros:

Cet hôtel est une référence incontournable de Tokyo, tant par sa situation géographique dans la ville et l'accès au métro tokyoïte, que par la qualité des prestations qu'il propose. Dès l'arrivée on ressent que cet établissement est d'une qualité irréprochable a tous les points de vue: amabilité et efficacité du personnel (l’hôtellerie européenne, et suisse en particulier, aurait beaucoup à en apprendre et devrait s'en inspirer de toute urgence), propreté des tous les espaces communs et privés, magnifiques senteurs dès le hall d'entrée, sans être entêtant pour autant. Service de conciergerie impeccable.

Cons:

Il y a malheureusement un seul point noir: le bar. Nous nous y sommes rendus le dernier soir vers 22h00 pour y boire un cocktail. Étonnement, dans un pays où le tabagisme est fortement réprouvé dans tout l'espace public, la plus belle partie du bar, où il est possible de s'installer dans des fauteuils (comme ailleurs dans le monde), est totalement fumeur; vous vous retrouver installé au bar lui-même (8-10 chaises maximum), en face d'un barman étonnement désinvolte voire familier pour un japonais, et qui de surcroit s’est mis à trinquer et boire devant nous avec deux autres clients déjà saouls ! Autant le premier cocktail qu'il nous a servi était correct (mais sans plus), autant le second était bâclé et loin des standards attendus dans ce type d'hôtels. Jamais vu cela dans un hôtel 5* ! La direction devrait peut-être aller jeter un œil en milieu de soirée dans cet espace de l'hôtel. Donc, si vous allez au Capitol Hôtel Tokyu, allez boire un drink ailleurs, même si tout le restant de l'hôtel est sans reproches.

2026-05-30 via Nuitee
M
Matteo solo_traveller fr
9
Pros:

Emplacement central. Station du métro au sous-sol de l’hôtel. Personnel très aimable.

Cons:

Petit déjeuner assez limité dans la formule buffet complet.

2026-05-30 via Nuitee
F
Frances E solo_traveller us
10
Pros:

Everything.

2026-05-29 via Nuitee
S
Saifuddinov couple ae
10
2026-05-24 via Nuitee
H
hideyuki couple jp
9
2026-05-20 via Nuitee
S
Steven couple us
10
Perfect
Pros:

Everything

Cons:

N/A

2026-05-19 via Nuitee
J
Juan F couple gb
10
A wonderful and centrally located option for Tokyo.
Pros:

Second time at the Capitol in three years. Both have exceeded expectations.

Cons:

Breakfast, which is amazing and reasonably priced, was not included in our rate.

2026-05-09 via Nuitee
V
Val couple us
9
A wonderful hotel that fully deserves its rating
Pros:

The location is excellent. The metro station is right below the building and it is very easy to reach the most popular tourist areas. Ginza is only 2 stops away and Shibuya is about 10 minutes away. Everything is close and convenient. The area is peaceful and beautiful. Every time I went outside, I enjoyed the atmosphere around the hotel. The breakfast was excellent, with many different dishes. The choice was very good and the breakfast was filling and enjoyable. The staff were very polite and friendly. They always greeted guests warmly. It was always pleasant to go downstairs, walk through the lobby and pass the reception. The people working there are wonderful. I was always happy to see them and say hello.

Cons:

The only serious point I would ask the hotel owners to reconsider is the minibar policy. At checkout, I was asked whether I had used the minibar. I understand that this may be a standard hotel procedure, but in a hotel of this level, this question felt very inappropriate and disappointing.

When a guest is paying around 700 dollars or more per night, the cost of a few simple drinks in the minibar is very small compared with the room rate. These are not rare or luxury drinks. They are basic minibar items. For many guests staying at this level of hotel, the value of these drinks is not important. What is important is the feeling of trust, comfort and respect.

Because of this, asking guests at checkout whether they used the minibar creates the wrong impression. It makes the experience feel less premium. It also creates an uncomfortable moment at the very end of an otherwise excellent stay.

In other high-level hotels in Japan, the minibar is often complimentary or the process is handled without asking the guest this kind of question at checkout. This is a better approach for a luxury hotel. It avoids an awkward conversation and keeps the final impression positive.

I strongly recommend that the hotel make the minibar complimentary, especially considering the room price and the excellent service level in all other areas. This would be a small cost for the hotel, but it would make the guest experience feel much more complete and respectful.

Overall, this is a beautiful hotel with a great location, excellent breakfast, and truly wonderful staff. I would be happy to stay here again, but I hope the hotel will improve the minibar policy because it does not match the otherwise high standard of the hotel.

2026-05-07 via Nuitee
B
Bader couple ae
10
2026-05-06 via Nuitee